Table Of Contents
A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - S - T - U - V - W -
Index
A
Actions menu 3-7
Answer button 2-2
answering a call 2-2
assistance
Cisco.com xii
obtaining xii
Technical Assistance Center xiii
B
button
Answer 2-2
Call Control 1-8
Consult Transfer 2-6
Dial 2-3
Go Online/Go Offline 1-14
Hang Up 2-3
Hold 2-4
Transfer 2-6
Unhold 2-5
C
call
answering 2-2
disconnecting (ending) 2-3
handling 2-1
initiating a conference 2-8
making a call 2-3
parking 2-9
placing a call on hold 2-4
retrieving a call from hold 2-5
transferring a 2-6
Call Control
buttons 1-8
icons 1-8
positioning toolbar 1-8
toolbar
buttons and tasks (table) 1-8
described 1-8
window
components 1-4
described 4-1
performing tasks 4-2
placing calls 4-2
quick reference (table) 4-3
call-control tasks, using directory entries to perform (table) 6-3
CallManager Attendant Console, Cisco
directory 6-1
exiting 1-16
handling calls 2-1
interface (table) 1-3
logging in 1-14
logging out 1-16
Log In dialog box 1-4
Settings dialog box 1-4
starting 1-13
using the interface 1-2
window 1-4
CD-ROM documentation xi
changing position of Call Control toolbar 1-8
Cisco.com xii
color scheme on View menu 3-6
columns, reordering in the Directory window 6-3
conference call, initiating 2-8
consult transfer 2-6
Consult Transfer button 2-6
context-sensitive menus 1-11
D
default keyboard shortcuts (table) 2-10
default window layout on View menu 3-7
Dial button 2-3
dialing a call 2-3
directory
locating a specific name 6-2
sorting 6-3
using 6-1
using entries for call-control tasks (table) 6-3
Directory window
reordering the columns 6-3
disconnecting a call 2-3
document
audience viii
conventions x
obtaining documentation x
organization ix
preface vii
purpose viii
related documentation ix
documentation
CD-ROM xi
feedback xi
obtaining x
on World Wide Web x
ordering xi
related ix
E
Edit menu 3-2
ending a call 2-3
exiting CiscoCallManager Attendant Console 1-16
F
feedback on documentation xi
File menu 3-1
G
getting started 1-1
Go Online/Go Offline button 1-14
H
hanging up a call 2-3
Hang Up button 2-3
Help menu 3-8
hold
placing a call on 2-4
retrieving a call from 2-5
Hold button 2-4
I
icons
call control 1-8
Pop to Top 1-12
interface, CallManager Attendant Console, Cisco (table) 1-3
interface, using 1-2
K
keyboard shortcuts
creating and editing 3-2
default (table) 2-10
L
layout, default window 3-7
line status (table) 1-5
logging in 1-14
logging in to CiscoCallManager Attendant Console 1-14
logging out of CiscoCallManager Attendant Console 1-16
Log In dialog box 1-4
M
making a call 2-3
menu
Actions 3-7
Edit 3-2
File 3-1
Help 3-8
View
color scheme 3-6
default window layout 3-7
described 3-4
text size 3-5
menu bar
described 1-7
using 3-1
menus, context-sensitive 1-11
N
name
locating in the directory 6-2
O
offine, going 1-14
online, going 1-14
ordering documentation xi
P
parking a call 2-9
performing tasks
in the Call Control window 4-2
quick reference (table) 4-3
placing calls
from Call Control window 4-2
methods 2-3
Pop to Top icon 1-12
S
settings, viewing and editing 3-3
Settings dialog box 1-4
shortcuts, keyboard
creating and editing 3-2
key sequences (table) 2-10
sorting the directory 6-3
speed-dial entries
adding 5-5
deleting 5-7
editing 5-6
speed-dial entries, performing call-control tasks (table) 5-8
speed-dial groups
adding 5-2
creating, editing, deleting 3-3
deleting 5-4
renaming 5-3
sorting entries 5-7
Speed Dial window
adding speed-dial entry 5-5
adding speed-dial group 5-2
deleting speed-dial entry 5-7
deleting speed-dial group 5-4
editing speed-dial entry 5-6
renaming speed-dial group 5-3
sorting entries in speed-dial group 5-7
speed-dial entries
performing call-control tasks (table) 5-8
starting CiscoCallManager Attendant Console 1-13
status bar 1-12
T
technical assistance
Cisco.com xii
obtaining xii
Technical Assistance Center (TAC) xiii
Technical Assistance Center (TAC)
Escalation Center xiv
web site xiii
text size on View menu 3-5
toolbar, Call Control
buttons and tasks (table) 1-8
described 1-8
Transfer button 2-6
transferring a call
consult transfer 2-6
unsupervised transfer 2-6
U
Unhold button 2-5
unsupervised transfer 2-6
V
View menu
color scheme 3-6
default window layout 3-7
described 3-4
text size 3-5
W
window
CiscoCallManager Attendant Console 1-4
default layout 3-7
World Wide Web, documentation on x