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When you place or answer a call, the line status, the directory number of the incoming call, the name of the person, if available, the operator directory number, and the elapsed time display in the Call Details pane of the Call Control window.
This section describes the following topics:
•Placing Calls from the Call Control Window
•Performing Call-Control Tasks in the Call Control Window
To place a call from the Call Control window, perform the following procedure:
Procedure
Step 1 Click the Operator Line button in the upper, right corner that indicates the directory number of the Cisco IP phone controlling the Cisco CallManager Attendant Console.
Step 2 In the dialog box, enter the number that you want to dial.
Step 3 Click OK or Cancel.
Tip To place a call to a speed-dial or directory entry, drag the speed-dial or directory entry onto the Operator Line button in the upper, right corner of the Call Control window.
Table 4-1 describes the call-control tasks that affect calls in the Call Control window. For additional information on performing call-control tasks in the Call Control window, see the "Handling Calls" section on page 2-1.
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Answering a Call |
To answer a call, perform one of the following tasks: •Right-click the call and choose Answer in the context-sensitive menu. •Click the Answer button on the Call Control toolbar. •From the Actions menu, choose Answer. •Press Ctrl + A key on your PC keyboard. •Double-click the call in the Call Control window. •Use the mouse to drag the highlighted call onto the Answer button. •Use the Cisco IP phone to answer the call (for example, press the line button with the incoming call, or press the Answer softkey). |
Placing a Call |
To place a call, perform one of the following tasks: •Click the Dial button on the Call Control toolbar. •From the Actions menu, choose Dial. •Use the mouse to drag the speed-dial or directory entry onto the Dial button on the Call Control toolbar, the Call Details pane, or the Operator Line button in the Call Control window. •Press Ctrl + D on your PC keyboard. •Use the Cisco IP phone to dial the number. •Use the numeric keypad on the right side of your PC keyboard to dial a number; then, press Enter. |
Ending a Call |
To end a call, perform one of the following tasks: •In the Call Control window, right-click the call and choose Hang Up from the context-sensitive menu. •Click the Hang Up button on the Call Control toolbar. •In the upper, right corner of the Call Control window that indicates the directory number of your Cisco IP phone, click the Operator Line button. •Press Ctrl + H on your PC keyboard. •From the Actions menu, choose Hang Up. •Use the mouse to drag the active call onto the Hang Up button. •Use the Cisco IP phone to end the call (for example, lift and replace the handset or press the EndCall softkey). |
Placing a Call on Hold |
To place a call on hold, perform one of the following tasks: •Right-click the active call and choose Hold from the context-sensitive menu. •In the Call Control window, click the call; then, perform one of the following tasks: –Click the Hold button on the Call Control toolbar. –Press Ctrl + L on your PC keyboard. –From the Actions menu, choose Hold. •Use the mouse to drag the active call onto the Hold button. •Use the Cisco IP phone to place the call on hold (for example, press the Hold softkey). |
Retrieving a Call from Hold (Unhold) |
To retrieve a call from hold, perform one of the following tasks: •Right-click the call that is on hold; choose Unhold from the context-sensitive menu. •Click the call that is on hold and then perform one of the following tasks: –Click the Unhold button on the Call Control toolbar. –Press Ctrl + L on your PC keyboard. –From the Actions menu, choose Unhold. •Using the mouse, drag the call that is on hold onto the Unhold button on the Call Control toolbar. •Use the Cisco IP phone to retrieve the call from hold. |
Performing an Unsupervised Transfer |
To complete an unsupervised transfer, perform the following procedure: •Perform one of the following tasks: –Right-click the call that you want to transfer; then, choose Transfer from the context-sensitive menu. –Click the call that you want to transfer; then, click the Transfer button on the Call Control toolbar. –Click the call that you want to transfer; then, from the Actions menu, choose Transfer. –Click the call that you want to transfer; then, press Ctrl + X. Note After the dialog box opens, enter the number to which you want to transfer the call. Click OK. |
Performing a Consult (Supervised) Transfer |
To complete a consult (supervised) transfer, perform the following procedure: •Perform one of the following tasks: –Right-click the call that you want to transfer; then, choose Consult Transfer from the context-sensitive menu. –Click the call that you want to transfer; then, click the Consult Transfer button on the Call Control toolbar. –Click the call that you want to transfer; then, from the Actions menu, choose Consult Transfer. –Click the call that you want to transfer; then, press Ctrl + T. Note After the dialog box opens, enter the number to which you want to transfer the call. Click OK. You placed the active call in the Call Control window on hold. •Ask the user if you should transfer the call. •To transfer the held call, perform any of the methods from the top of this column. Note To retrieve a held call that you do not want to transfer, end the consultation with the user to whom you want to transfer the call; then, after you click the held call, perform one of the methods from the "Retrieving a Call from Hold (Unhold)" section on page 2-5. |
Initiating a Conference Call |
To initiate an ad hoc conference, perform the following procedure: •Click the appropriate call. •Perform one of the following tasks: –Right-click the call and choose Conference from the context-sensitive menu. –Click the Conference button on the Call Control toolbar. –Choose Actions > Conference. –Press Ctrl + C on the PC keyboard. Performing the previous tasks places the call on hold. •Perform one of the following tasks: –Use the numeric keypad on your PC keyboard to enter the destination number to which you want to conference the call. –Drag the speed-dial or directory entry onto the Conference button. •Perform one of the methods from the top of this column to complete the call-control task. |
Parking a Call |
Note You can park a call only if the server associated with the attendant console runs a version of Cisco CallManager Release 3.3 or later. To park a call, perform the following procedure: •Perform one of the following tasks: –Right-click the call that you want to park; then, choose Call Park from the context-sensitive menu. –Click the call that you want to park; then, click the Call Park button on the Call Control toolbar. –Click the call that you want to park; then, from the Actions menu, choose Call Park. –On the PC keyboard, press Ctrl + P. A dialog box displays the directory number where the call is parked. •Contact the user that is to retrieve the parked call. |