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Installing the Operating System on the Cisco Unified Communications Server, Version 2003.1.5a

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Table Of Contents

Installing the Windows Version 2003.1.5a Operating System on the
Cisco Unified Communications Server

Purpose of Document

Contents

Conventions

Related Documentation and Software

What Is Changed in This Release

Hardware Requirements

Important Considerations

Frequently Asked Questions About the Operating System Installation

What hardware and disks do I receive when I purchase a Cisco MCS or a Cisco Unified Communications application?

Can I install this version of the Cisco Unified Communications Server operating system on any Cisco MCS?

How long does it take to perform the operating system installation?

Which Cisco Unified Communications applications use the Cisco Unified Communications operating system?

How does the operating system installation work?

What data must I provide to configure the server?

Which Cisco-verified, third-party applications may I install on the server?

Must I disable Cisco-verified applications?

Which Cisco Unified Communications applications may I install on the same server as Cisco Unified Communications Manager?

May I run a web browser on the server?

May I use Terminal Services, VNC, iLO, or RSA II to install the operating system on this server?

May I configure a server in the cluster as a domain controller?

What preinstallation tasks should I perform?

What post-installation tasks should I perform?

How do I connect the keyboard and mouse to the server?

What if I encounter problems during the installation?

Where do I obtain the release notes?

Installing the Operating System

Performing Post-Installation Tasks

Configuring Network Settings

Verifying the Operating System Version

Activating the Windows Operating System

Applying Additional Security

Frequently Asked Questions About Operating System Software Updates

Why can I not find the web executable that the Cisco Unified Communications application documentation specifies?

In what order should I apply the software updates?

Where do I find more information (release notes/readme) about the software update?

When should I install the software update?

From what previous versions of the operating system can I upgrade to operating system 2003.1.5a?

May I perform configuration tasks during the update?

What pre-/post-update tasks should I perform?

Installing Operating System Software Updates

Ongoing Server Management

Error Messages

Using the Bug Toolkit

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview


Installing the Windows Version 2003.1.5a Operating System on the
Cisco Unified Communications Server


Published: January 12, 2010

Use this document as a guide for installing the Cisco-provided Windows 2003 operating system Version 2003.1.5a on the Cisco Unified Communications server. Cisco Unified Communications applications that use this operating system include Cisco Unified Communications Manager, Cisco Unified Application Environment, Cisco Personal Assistant, Cisco Emergency Responder, Cisco Unified Contact Center Express, Cisco Unified IP-IVR, Cisco Conference Connection, and Cisco Unified MeetingPlace Express.

Purpose of Document

This document includes information and procedures for the following topics:

Installing the operating system

Applying software updates; for example, hotfixes, BIOS updates, service packs, and operating system upgrades

Use this document with the documents that are listed in the "Related Documentation and Software" section.

Contents

This document includes the following topics:

Conventions

Related Documentation and Software

What Is Changed in This Release

Hardware Requirements

Important Considerations

Frequently Asked Questions About the Operating System Installation

What hardware and disks do I receive when I purchase a Cisco MCS or a Cisco Unified Communications application?

Can I install this version of the Cisco Unified Communications Server operating system on any Cisco MCS?

How long does it take to perform the operating system installation?

Which Cisco Unified Communications applications use the Cisco Unified Communications operating system?

How does the operating system installation work?

What data must I provide to configure the server?

Which Cisco-verified, third-party applications may I install on the server?

Which Cisco Unified Communications applications may I install on the same server as Cisco Unified Communications Manager?

May I run a web browser on the server?

What preinstallation tasks should I perform?

How do I connect the keyboard and mouse to the server?

What if I encounter problems during the installation?

Where do I obtain the release notes?

Installing the Operating System

Performing Post-Installation Tasks

Configuring Network Settings

Verifying the Operating System Version

Applying Additional Security

Frequently Asked Questions About Operating System Software Updates

Why can I not find the web executable that the Cisco Unified Communications application documentation specifies?

In what order should I apply the software updates?

Where do I find more information (release notes/readme) about the software update?

When should I install the software update?

From what previous versions of the operating system can I upgrade to operating system 2003.1.5a?

May I perform configuration tasks during the update?

What pre-/post-update tasks should I perform?

Installing Operating System Software Updates

Ongoing Server Management

Error Messages

Using the Bug Toolkit

Obtaining Documentation, Obtaining Support, and Security Guidelines

Cisco Product Security Overview

Conventions

The following documentation conventions apply to this document:

Blue Text—To quickly navigate to a section or URL, click text that appears in this color.


Note Reader, take note. Notes contain helpful suggestions or references to material that is not covered in the publication.



Tip Reader, use the information to perform a task. Tips provide helpful information for performing tasks.



Caution Reader, be careful. You may do something that could result in equipment damage or loss of data.

Unless otherwise indicated in this document, Cisco Unified Communications Manager refers to supported versions of Cisco CallManager and Cisco Unified Communications Manager.

Related Documentation and Software

Review the following documents before you install the operating system:

The readme document that posts on the web next to the operating system upgrade, if available

This document provides a list of changes from the last release and additional information about the operating system.

Cisco IP Telephony Operating System, SQL Server, and Security Updates

This document provides information for tracking Cisco-supported operating system, SQL Server, and security files that are available for download from the web.

The appropriate Cisco Unified Communications application documentation

Locate the release notes, installation/upgrade/backup and restore documents, and configuration guides for the applications that you want to install or upgrade.

As you review this operating system document and perform operating system installation and upgrade procedures, use Table 1, which provides URLs for software and documentation.

Table 1 Quick Reference for Documentation and Software URLs 

Related Information and Software
URL

Server hardware specifications

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index.
html
(for Cisco MCS)

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_
brochure_list.html
(for Cisco-approved, customer-provided servers)

Related operating system and server documentation, which includes the following documents:

Installation document and release notes

Cisco IP Telephony Operating System, SQL Server, Security Updates

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_
installation_guides_list.html

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/win_os/os_srv_sec/osbios.htm

Virtual Network Computing (VNC) documentation

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_
installation_guides_list.html

Operating system upgrade executable/support patches and corresponding readme documentation

http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240

To access the downloads, perform the following steps:

1. Choose IP Telephony > Call Control > Cisco Unified Communications Manager (CallManager) > Cisco Unified Communications Manager Version 4.3.

2. Choose Voice Applications OS and BIOS Updates.

3. Choose All Releases and choose the appropriate version.

Note The operating system and SQL Server support patches post on the voice products operating system cryptographic software window. You can navigate to the site from the voice application (Cisco Unified Communications Manager, CRS, and so on) software window.

Cisco Security Agent and McAfee documentation

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Related Cisco Unified Communications application documentation

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html

Cisco Unity documentation

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_
products_support_series_home.html

Cisco Unified Communications Manager Compatibility Matrix

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html

Using the Cisco Media Convergence Server Network Teaming Driver

http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_
installation_guides_list.html


What Is Changed in This Release

For a list of changes for this release, refer to the Cisco Unified Communications Operating System Release Notes. To obtain the document, see Table 1.

Hardware Requirements

For hardware requirements, refer to the Cisco Unified Communications Operating System Release Notes. To obtain the document, see Table 1.

Important Considerations

Before you proceed with the operating system installation or software update, review the following recommendations and information:

There are specific hardware requirements for this release.

Refer to the table "IBM Server Solutions" at the following URL:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/product_solution_overview0900aecd80091615.html

Refer to the table "HP Server Solutions" at the following URL:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/product_solution_overview09186a0080107d79.html

Refer to the table "Supported Cisco Unified Communications Manager Releases by Server" at the following URL:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

Before you install the operating system, make sure that you disconnect from the server all USB devices, such as USB KVM switches. However, you can connect the following USB devices under the following circumstances:

If you want to be able to store installation failure logs, you can insert a USB key into the server before you begin the installation process. The USB device should contain an unlocked and unhidden FAT32 or NTFS partition.

If your server only supports USB keyboard and mouse connections, you can also connect a USB keyboard and mouse that do not require additional drivers to function to the server.

Install the operating system image on the Cisco Unified Communications Manager publisher database server first and then on the subscriber servers.

Install the same operating system version, including the latest operating system service release, on all the servers in a cluster.

Do not configure any server in the cluster as a Windows Domain Controller.

Configure the server by using static IP addressing to ensure that the server obtains a fixed IP address and that the Cisco Unified IP Phones can register with the application when you plug the phones into the network.

Make sure that you enter the same administrator password on all servers in the cluster.

Do not attempt to perform any configuration tasks during the installation.

Install Cisco Security Agent to protect your servers against unauthorized intrusion.

Installing or using Netscape Navigator on the Cisco MCS or the Cisco-approved, customer-provided server causes severe performance problems.

Carefully read the instructions that follow before you proceed with the installation.

The Ephemeral (Dynamic) port range in the operating system specifies 49152-65534 instead of the Windows 2000 default of 1024-4999.

To protect the server from virus attacks during the operating system installation, complete the operating system installation and apply the latest operating system upgrades and service releases from Cisco.com before you connect the server to the network. For more information, see the "Installing Operating System Software Updates" section.

Before you install the software, place the server in a workgroup.

The system provides support for a limited set of applications where Cisco Unified Communications Manager is installed. If you are uncertain whether a third-party application is supported, do not install it on the server.

Always disable third-party, Cisco-verified applications on the server before the installation, except when you are installing the operating system for the first time.

Before you perform the installation, review the "Frequently Asked Questions About the Operating System Installation" section.

Frequently Asked Questions About the Operating System Installation

Review the following questions and responses before you perform the operating system installation.

What hardware and disks do I receive when I purchase a Cisco MCS or a Cisco Unified Communications application?

You do not receive a monitor, keyboard, or mouse with any Cisco Media Convergence Server (MCS). During initial startup and configuration of the server, you must supply a monitor, a keyboard, and a mouse.

Before you begin the installation, carefully review the hardware documentation that accompanies your server. Make sure that you have the appropriate hardware before installing the operating system. See Table 1 for references to server hardware specifications.


Note Unless otherwise specified, this document uses base server model numbers. For example, references to the MCS-7825 apply to servers including the MCS-7825H1, the MCS-7825I1, the customer-provided HP DL320 G3, and the customer-provided IBM xSeries 306.


All Cisco MCS and customer-provided servers that meet approved Cisco configuration standards ship with a blank hard drive. When you purchase a Cisco Unified Communications application, you receive an operating system installation disk and another installation disk for the Cisco Unified Communications application.

Can I install this version of the Cisco Unified Communications Server operating system on any Cisco MCS?

No. This installation supports a new installation on the Cisco MCS, HP servers, and IBM servers that are listed in the operating system release notes. To obtain the release notes, see Table 1.

The installation displays a message if it detects an unsupported server.

How long does it take to perform the operating system installation?

The entire operating system installation process, excluding preinstallation tasks, takes approximately 60 to 90 minutes per server, depending on your server type. The preinstallation on servers with SATA drives takes an additional 30 to 45 minutes to clear and configure the hard drives.

Which Cisco Unified Communications applications use the Cisco Unified Communications operating system?

After you install the Cisco Unified Communications operating system, you install supported Cisco Unified Communications applications on a server that is dedicated solely to the single application or a server that supports coresident applications. The following list provides the Cisco Unified Communications applications that are intended specifically for use with this operating system:

Compatible versions of Cisco CallManager and Cisco Unified Communications Manager

Install on a server that is dedicated to the application or install on a server with Cisco Unified Communications Manager and a supported coresident application.

Cisco Unified Application Environment

Cisco Unified Contact Center Express or Cisco Unified IP-IVR

Install on a server that is dedicated to the application or install on a server with Cisco Unified Communications Manager and a supported coresident application.

Cisco Unified IP Queue Manager

Cisco Unified MeetingPlace Express

Cisco Personal Assistant

Cisco Emergency Responder

Cisco Conference Connection

Cisco Unified Customer Voice Portal


Note Cisco Unity does not use the operating system that is represented in this document. Refer to the Cisco Unity documentation for information on the Cisco Unity operating system. See Table 1.


How does the operating system installation work?

When you begin the installation, you boot the server from the operating system installation disk. After the system boots, the installation utility loads automatically and guides you through the installation process; likewise, the utility performs several preinstallation tasks that include preparing your server hard drive and loading server configuration information. (See "What data must I provide to configure the server?" section for more information.)

If necessary, the utility upgrades your system BIOS to a recommended version. The installation then automatically installs Microsoft Windows 2003 Server, which is intended solely for use with the Cisco Unified Communications applications. This operating system does not fully function for general use.

What data must I provide to configure the server?

During the installation process, you receive prompts that tell you to enter important configuration information about the server, such as the server name. You must enter other information manually, such as TCP/IP. You can complete the initial power up more efficiently if you gather all the necessary configuration information before beginning the installation process. The following information applies:

User and Organization Name

Registering the software product that you are installing requires user and organization name. Do not leave the field blank. You can enter underscores, hyphens, numbers, and letters.

Computer Name


Caution Failure to adhere to the described naming convention will result in an inoperable Cisco Unified Communications Manager system and a complete loss of configuration information and data on a Cisco Unified Communications Manager publisher database server.

The host name (computer name) for a Cisco Unified Communications Manager server cannot start with a digit. When you choose a host name that begins with a digit, a Cisco Unified Communications Manager server does not function properly.

Ensure that the computer name comprises a unique network name of 15 characters or less. It may contain alphanumeric characters and hyphens (-) and must begin with an alphabetical character. Make sure that the computer name and workgroup labels follow the rules for ARPANET host names.

Although Microsoft allows the use of the underscore character (_) as part of the naming convention, Cisco strongly recommends that you do not use the underscore character in the hostname for this computer. The format for DNS domain names comprises labels that are separated by single dots. Each label comprises 1 to 63 characters with a maximum of 255 characters, including the separating dots, for the entire domain name. Labels must adhere to the following naming conventions:

Ensure that the computer name starts with a letter.

Ensure that the computer name ends with a letter or digit.

Ensure that the interior characters of the computer name contain only letters, digits, and hyphens.

Ensure that the computer name is unique to your network.

Ensure that the computer name is a maximum of 15 characters.

Do not include a space anywhere in the computer name, including leading or trailing spaces. Do not use the following characters and symbols, which are not valid entries in computer names: \ " / [ ] : | < > + = ; , ?.

Be aware that the labels are case insensitive and must begin and end with a letter or digit character. Do not create domain names that contain digits only.


Note For unsupported cases, a message warns that the DNS implementation may not support UTF-8 or underscore characters; for example, a message may display when you modify the hostname or DNS suffix and enter a DNS name that includes UTF-8 or underscore character that is not listed in RFC 1123.

If you change the computer name after the application installation, you must reinstall the operating system and the application.


Windows Administrator Password

You must enter and confirm an administrator password. Cisco requires a password for security purposes. If you leave the password blank, you cannot install a Cisco Unified Communications application on the server.


Tip Ensure that you use the same administrator password on all servers in the cluster.


Workgroup

This entry specifies the name of the workgroup to which this computer belongs. A workgroup comprises a collection of computers that have the same workgroup name. Ensure that this entry of 15 characters or less follows the same naming conventions as the computer name. A message displays if you attempt to use the same name for the computer name and workgroup name.


Note Cisco strongly recommends that the server belongs to a workgroup before you install the application. You can change the choice after the installation, but you must place the server in a workgroup again before you upgrade any applications.


TCP/IP Properties

Assign an IP address, subnet mask, and default gateway.


Note Cisco recommends that you choose static IP information, which ensures that the server obtains a fixed IP address. With this choice, Cisco Unified IP Phones can register with the application when you plug the phones in to the network.



Caution If you choose to use Dynamic Host Configuration Protocol (DHCP), Cisco Technical Assistance Center (TAC) requires that you reserve an IP address for each server in the DHCP server scope. This action prevents the release or reassignment of IP addresses. If you do not reserve IP addresses through the DHCP server scope, the DHCP server may assign a different address to the server if the server is disconnected from, and then reconnected to, the network. To return the server to its original IP address, you must reprogram the IP addresses of the other devices on the network.

You cannot provision the IP address on this server by using the DHCP server that is provided with this operating system. You must use a separate DHCP server to assign a reserve IP address to this server. For more information on DHCP and how to configure the DHCP server that is provided with this operating system, press F1 to access the Microsoft Windows 2003 Server online help after you complete the operating system installation.

Domain Name System (DNS)

The Cisco Unified Communications application that you install may require you to configure DNS or some type of NetBIOS/IP (NetBIOS over IP) name resolution such as Windows Internet Name Service (WINS). Cisco Unified Communications Manager requires both DNS and NetBIOS name resolution. You can configure a separate Microsoft WINS server, configure LMHOSTS files on each server, or enable the DNS server that is provided with this operating system. For more information on DNS, WINS, LMHOSTS, and on how to enable the DNS server that is provided with this operating system, press F1 to access the Microsoft Windows 2003 Server online help after you complete the operating system installation.


Note Cisco does not recommend using LMHOSTS for name resolution when more than 10 nodes exist in your network.



Caution You must have a name resolution method in place, such as Domain Name System (DNS), Windows Internet Name Server (WINS), or local naming that uses a configured LMHOSTS file. If you use DNS, make sure that the DNS server contains a mapping of the IP address and hostname of the server that you are installing before you begin the installation. If you use local name resolution, ensure that the LMHOSTS file is updated on the existing servers in the cluster before you begin the installation on the subscriber server; then, you must add the same information to the lmhosts file on the new server during installation, as the procedure instructs.

Domain Suffix

Always enter the Domain Name System (DNS) domain suffix in the format "mydomain.com" or "mycompany.mydomain.com." Cisco applications such as Cisco Unified Communications Manager depend on DNS for resolution between the IP address to host name and vice versa. If your company does not support internet name resolution with a DNS server, enter a fictitious domain suffix such as "mydomain.com" or "mycompany.mydomain.com" during installation and use the same domain suffix when you configure your DNS server.

Configuration Data

See Table 2 for configuration information that is required for installing the operating system on your server.

Complete all fields unless otherwise noted.

Gather this information for each Cisco Unified Communications Server that you are installing in the cluster.

Make copies of this table and record your entries for each server in a separate table.

Before you begin the installation, obtain the configuration data.

Table 2 Configuration Data for Cisco Unified Communications Servers 

Configuration Data
Your Entry

User name

Name of your Organization

 

Computer name

Administrator Password

 

Current date, time, and time zone

 

Workgroup

During the operating system installation, Cisco requires that you configure the server in a workgroup.

NT domain (optional)

 

TCP/IP properties (required if you choose custom network configuration)

IP address

Subnet mask

Default gateway

 

DNS servers

Primary

Alternate

DNS domain suffix

WINS servers

Primary

Secondary

LMHosts file

You must have a name resolution method in place, such as Domain Name System (DNS), Windows Internet Name Server (WINS), or local naming that uses a configured LMHOSTS file.


Which Cisco-verified, third-party applications may I install on the server?


Caution Cisco supports a limited list of applications on the servers where Cisco Unified Communications Manager is installed. If you are uncertain whether a third-party application is supported, do not install it on the server.

To review a list of third-party, Cisco-verified applications that you may install on the server, perform the following procedure:

Procedure


Step 1 Click http://www.cisco.com/pcgi-bin/ecoa/Search.

Step 2 In the Solution drop-down list box, click IP Communications.

Step 3 From the Solution Category drop-down list box, choose Operations, Administration, and Maintenance (OAM).

Step 4 If you want to do so, choose a company.

Step 5 Click Search.



Caution Installing or using Netscape Navigator on the Cisco MCS or the Cisco-approved, customer-provided server causes severe performance problems.

Must I disable Cisco-verified applications?

Except for the first operating system installation, you must disable Cisco Security Agent as well as any third-party, Cisco-verified applications on your servers whenever you perform a reinstallation or upgrade of the operating system.


Caution To successfully complete installation, upgrade, or restoration procedures, you must disable and stop all Cisco-verified applications/services on every server in the cluster.

To disable services, choose Start > Settings > Control Panel > Administrative Tools > Services. From the Services window, right-click the service and click Properties. Click the drop-down arrow for the Startup-type field and choose Disabled. Click Stop; then, click OK.

Disabling and stopping platform agents and services, such as Cisco Security Agent, performance monitoring (for example, NetIQ), antivirus service (for example, Cisco-verified McAfee services), and remote management services, ensure that the installation does not encounter issues that are associated with these services.

Which Cisco Unified Communications applications may I install on the same server as Cisco Unified Communications Manager?

Consider the following information before you install other software in addition to Cisco Unified Communications Manager on the Cisco MCS or the Cisco-approved, customer-provided server:

The system does not support Cisco Unity on a server that runs this version of the operating system.

To identify the Cisco Unified Communications applications that you can install on the Cisco Unified Communications Manager server, see "Which Cisco Unified Communications applications use the Cisco Unified Communications operating system?" section.

Cisco strongly recommends that you install a security agent to protect your servers against unauthorized intrusion. Cisco offers the following security agent options: Cisco Security Agent for Unified CallManager and Management Center for Cisco Security Agent (CSA MC).

Cisco Security Agent for Cisco Unified Communications Manager comprises a standalone agent and security policy that is designed to be used on all servers in the voice cluster. Because the policy that this agent includes is configured specifically for Cisco Unified Communications Manager and other Cisco Unified Communications applications, you cannot update or view it. You can download the agent from

http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des.

If you want to add, change, delete, or view rules and policies that CSA for Cisco Unified Communications Manager includes, or if you want to add support for non-Cisco approved, third-party applications, you must purchase and install the fully managed console, CSA MC. CSA MC requires a separate, dedicated server to be used as the management center. This management center allows you to create agent kits that are then distributed to agents that are installed on other network systems and servers.

To access information on Cisco Security Agent for Unified CallManager, see Table 1.


Caution If you are uncertain whether a Cisco Unified Communications application is supported on the server, do not install it. Before you install the application, always review the application documentation for recommended configurations and installations.

May I run a web browser on the server?

Cisco strongly recommends that you do not run a web browser on the Cisco MCS or a Cisco-approved, customer-provided server. Cisco approved, customer-provided servers must adhere to exact server configurations. See Table 1 for references to documents on server hardware specification.

Running a web browser on the server causes CPU usage to surge; access the server by using a web browser from another computer on the same network.

May I use Terminal Services, VNC, iLO, or RSA II to install the operating system on this server?

About Terminal Services

Cisco does not support installations or upgrades through Terminal Services.


Caution Before a software update, for example, an upgrade, Cisco strongly recommends that you disable Terminal Services and immediately reboot the server to prevent remote access to the server. Accessing the server via Terminal Services may cause the software update to fail.

After you update the server, you must enable Terminal Services.

About Virtual Network Computing

Cisco does not support installations through Virtual Network Computing (VNC). If you want to use Virtual Network Computing (VNC) to remotely install supported applications after the operating system installation, see Table 1 to obtain the latest version of the VNC document.


Caution If you installed VNC but do not plan to use it, disable it to prevent remote access to the server. If you do not disable VNC and a user/administrator accesses the server during the software update, for example, the operating system upgrade, the update fails.

About Integrated Lights Out (iLO) and Integrated Lights Out 2 (iLO2)

HP servers support either Integrated Lights Out (iLO) or Integrated Lights Out 2 (iLO 2) for remote configuration and monitoring tasks, depending on the server model.

Cisco supports the following standard features of iLO and iLO2:

Virtual power to allow full remote control of the server power button

Remote text console to enable the display and control of remote host server activities such as shutdown and startup

Cisco supports the following advanced features of iLO and iLO2:

Remote console and integrated remote console to access the system KVM and control virtual power and media from a single console (with Microsoft Internet Explorer)

Virtual media applet to connect a floppy drive, CD/DVD-ROM, or USB key physical devices or images on your client PC to the remote server, so they appear local to the server during system boot or while the operating system is available. You may also connect virtual media from within integrated remote console.


Note To use iLO and ILO2 features on the MCS-7825-H4 and DL320 G5p, you must purchase the iLO2 add-on card and the advanced license key.


Cisco does not support iLO for any other purposes, including installation and upgrade tasks. Cisco supports operating system installation and upgrade for operating system version 2003 via iLo2 only on the MCS-7835-H2, MCS-7845-H2, and MCS-7825-H4 (or Cisco-approved, customer-provided HP server DL320 G5p); however, Cisco does not recommend using iLO2 for installation or upgrades because the installation/upgrade takes 3 to 5 times longer on a fast gigabit connection than a standard installation/upgrade and is more likely to fail.

You can use iLO 2 with the following servers:

Cisco MCS-7835-H2, Cisco MCS-7845-H2, or Cisco-approved, customer-provided HP server DL380-G5 and DL380-G6.

Cisco MCS-7825-H4 or Cisco-approved, customer-provided HP server DL320 G5p

You can use iLO with all other models of Cisco MCS (HP equivalent) or Cisco-approved, customer-provided HP servers.

To use iLO or iLO 2, you must obtain the iLO Default Network Settings tag that shipped with your server and perform all necessary startup tasks. Refer to the documentation that accompanies your hardware.

The iLO administrator who accesses the remote server controls all tasks that occur on the server. If an administrator is performing an installation/upgrade directly on the server and the iLO administrator tries to access the server, the iLO administrator controls all tasks on the server. These tasks may interrupt the installation or upgrade; to prevent interruptions, notify all users who can access the server before the upgrade occurs. When an iLO administrator accesses a remote server, the application locks the keyboard and mouse on the remote server where the tasks are occurring.

About Remote Supervisor Adapter II (RSA II)

You can use Remote Supervisor Adapter II (RSA II) with the following servers:

MCS-7835-I2, MCS-7845-I2, or Cisco-approved customer-provided IBM server x3650

MCS-7835-I3, MCS-7845-I3, or Cisco-approved customer-provided IBM server x3650-M2

MCS-7816-I4, MCS-7825-I4, or Cisco-approved customer provided IBM x3250-M2


Note You need to purchase the RSA II add-on card separately for MCS-7816-I4, MCS-7825-I4, or Cisco-approved customer-provided IBM x3250-M2 servers.


Cisco supports Windows 2003 operating system installations via RSAII on MCS-7835-I2 and MCS-7845-I2 servers; however, Cisco does not recommend using RSAII for installation or upgrades because the installation/upgrade takes 3 to 5 times longer on a fast gigabit connection than a standard installation/upgrade and is more likely to fail.

May I configure a server in the cluster as a domain controller?

Do not configure any server in the cluster as a domain controller. If you configure any server in the cluster as a domain controller, you cannot upgrade or reinstall Cisco Unified Communications Manager on the server.

What preinstallation tasks should I perform?

For preinstallation tasks that you must complete before you install this operating system, see Table 3.

Table 3 Preinstallation Tasks 

 
Preinstallation Tasks
Important Notes

Step 1 

Carefully review the hardware documentation that accompanies your server. Make sure that you have the appropriate hardware before installing the application.

To obtain the server hardware specifications, see Table 1.

Step 2 

Connect a monitor, keyboard, and mouse to the server.

See the "How do I connect the keyboard and mouse to the server?" section.

Step 3 

Locate Table 2, which provides specific server configuration information.

See the "What data must I provide to configure the server?" section.


What post-installation tasks should I perform?

For post-installation tasks that you must complete before you install the Cisco Unified Communications application, see Table 4.

How do I connect the keyboard and mouse to the server?

You must supply a monitor and, if necessary, a keyboard and mouse to use during initial startup and configuration of the server.

Plug the mouse and keyboard into the standard mouse and keyboard connectors that are marked on the back of the server. Plug the monitor cable into the monitor connector on the back of the server.


Note When installing the operating system on the Cisco MCS, Cisco recommends that you use a legacy PS/2 mouse and keyboard. If, however, the server only supports USB keyboard and mouse connections, you can connect a USB keyboard and mouse that do not require additional drivers to function to the server.



Note If you connect a MCS server to a Raritan Keyboard/Video/Mouse (KVM) switch, the keyboard and mouse may not work properly. You need a hardware fix for the KVM switch, so contact Raritan directly.


What if I encounter problems during the installation?

Take the following actions if you encounter problems during the installation:

1. During the installation, if you receive a message that displays in a dialog box, see the "Error Messages" section and perform the recommended corrective action.

2. If you perform a new installation, obtain and review the History.log and PostInstall.log files, which you can access by navigating to the following folder on the server where the problem occurred: C:\Program Files\Common Files\Cisco\Logs.


Note Be aware that not all messages that display in the log file are catastrophic. Messages display in the log file for many reasons. For example, messages show attempts to access a service that Cisco Unified Communications Manager does not use.


Where do I obtain the release notes?

To obtain the release notes, see Table 1.

Installing the Operating System


Caution Before the installation, be aware that the process erases the server hard drive and all data and configuration information, if present. If you are reinstalling the operating system and you want to retain the present configuration, be sure to record your previous configuration settings.


Note During the installation, the server reboots several times. Do not power off the server at any time during this process, unless instructed. Any unexpected power interruption during the installation process may prevent proper completion of the configuration and may prevent the operating system from restarting.

Before you connect your server to the network, install the latest operating system service releases (SRs) that are provided on Cisco.com.

To protect the server from virus attacks during the operating system installation, Cisco recommends that you complete the operating system installation and apply the latest operating system upgrades and service releases before you connect the server to the network.


During the installation, perform the following tasks:

Insert the operating system installation disk into the drive.

Click to acknowledge that the installation process erases existing data.

Read and agree to the terms in the End User License Agreement.

Enter your user name and name of your organization.

Enter the computer name and the administrator password.

Choose the appropriate time zone, date, and time.

Join a workgroup, which serves as a requirement for the application installation.

Using the data that you collected in Table 2, complete the following procedure to configure each server:


Note The server may reboot multiple times to complete installation of additional drivers and patches. Do not reboot the system manually during this time, unless the installation instructs you to do so.


Procedure


Step 1 Locate the operating system installation disk and insert the disk into the server. If you want to be able to save logs to a removable device in case of an operating system installation failure, insert a USB device that has an unlocked and unhidden FAT32 or NTFS partition into the server.

Step 2 Power up the server to boot from the disk to begin installing the operating system.


Tip The first time that you start up a new server, you do not see any indication that the startup process is operating normally. The startup on a new server takes longer than on preinstalled servers. You may wait as long as 3 minutes before a video connection occurs.

Do not remove the disk unless the procedure or process prompts you to do so.


Step 3 When a message displays that states that all existing configuration and information on the hard drive will be lost, click OK to continue the installation.

During the installation process, the system displays messages that indicate which components are being updated. The system automatically reboots several times, including after the image transfer completes.


Note If an error occurs during the installation process, the following message displays: "Would you like to save preinstallation logs to a removable disk." If you click No, the system aborts the installation without storing the preinstallation logs. If you click Yes and a removable device exists, the system stores the preinstallation logs to the device and aborts the installation. If you click Yes and no removable device exists, the system displays a warning message. You can insert a removable device and click Retry to save the installation logs, or you can click Cancel to abort the installation.



Note The system saves preinstallation logs to the server hard drive after the operating system installs successfully.


Step 4 When you are prompted to do so, remove the DVD, close the DVD drive, and click OK. The server reboots.


Note If you do not remove the DVD, and the DVD drive closes during the reboot, the operating installation starts over.


Step 5 The License Agreement window displays. Read through the contents of the agreement. To continue the installation, you must click I Accept this agreement; then, click Next.

Step 6 The Personalize Your Software window displays. Enter your name and the name of your company or organization. Click Next.

Step 7 The Computer Name and Administrator Password window displays. Enter the computer name in the computer name field and the administrator password in the administrator password field. Enter the same password in the Confirm Password field. Click Next.


Caution Failure to adhere to the naming convention for computer names results in an inoperable Cisco Unified Communications Manager system and a loss of configuration and data on the Cisco Unified Communications Manager publisher database server. For information on the naming convention, see the "Computer Name" section.


Tip If you leave the password fields blank, you cannot install any Cisco Unified Communications applications on the server. To ensure that you enter the appropriate password, verify the Num Lock status before you enter the password. Make sure that you enter the same password on all servers in the cluster.

The installation automatically enables screen saver password protection. You can disable the screen saver password protection by unchecking the Password-protected check box on the screen saver tab in the Display Property Configuration window.


Step 8 The Date and Time Settings window displays. Set the current date and time. Choose the appropriate time zone. To adjust the time zone for daylight saving time, check the check box in the Time Zone pane. Click Next.

Step 9 The Workgroup or Computer Domain windows display. If the server exists in a domain, Cisco requires that you place the server in a workgroup during the installation. To join a workgroup, perform the following procedure:

a. Click the No, this computer is not on a network, or is on a network without a domain radio button.

b. Enter a name of the workgroup, for example, WRKGRP. Make sure that you enter a workgroup name that differs from the computer name.

c. Click Next.

Step 10 The following message displays: "Remote Desktop (Terminal Services remote connection) allows authorized users to connect to and have full control of a computer remotely. Would you like to enable Remote Desktop connections to this server?"

Cisco supports use of a remote desktop connection for general server access and configuration purposes. Cisco does not recommend using a remote connection for operating system upgrades, application upgrades, or ES/SR installations.

Choose No or Yes.

Step 11 After the installation completes, the server reboots.

Step 12 Log in to the server by using the administrative user name and password.

The Cisco Configuration Utility displays and updates the operating system with the latest drivers and patches. The server automatically reboots upon completion. Do not reboot manually.

Step 13 After the server reboots, log in to the system by using the administrator password. The system displays the status messages until the installation completes.

Step 14 The system checks for network transmission conflicts the first time that the server is started after the operating system is installed. If your server displays a message to this effect, click OK to remove the message. If you received an error message, correct the network conflict that the installation program detected, clear the System log under Event Viewer, and rerun the utility CheckNICDuplex.exe in the C:\utils folder to ensure that no more network conflicts exist. If no conflicts exist, the message "No NIC duplex mismatch reported in the System Event log" displays.

Step 15 Install the operating system on every server in the cluster.

Step 16 After you complete the installation, configure network settings on each server in the cluster, as described in the "Configuring Network Settings" section.

Step 17 Refer to the Cisco Unified Communications application documentation for additional installation and configuration tasks. See Table 1.


Performing Post-Installation Tasks

See Table 4 for a list of tasks that you should perform after you install the operating system software.

Table 4 Post-Installation Tasks 

Task
Notes

Configure network settings, including the Primary DNS suffix.

See the "Configuring Network Settings" section.

See the "What data must I provide to configure the server?" section

Verify the operating system version that is installed on the server.

See the "Verifying the Operating System Version" section.

Verify that you have installed all hotfixes and support patches on the server. If not, download and install the latest operating system service release that is available on the web.

See Table 1 for a reference to the readme document for the operating system support software.

See the following sections:

Frequently Asked Questions About Operating System Software Updates

Installing Operating System Software Updates

Activate the Windows operating system on servers that do not support the SLP string. If you need to activate Windows, a balloon displays in the Windows task bar.

See the "Activating the Windows Operating System" section.

Subscribe to the Cisco Unified Communications Manager Notification Tool and PSIRT notification tool.

This task enables you to receive e-mail notification whenever new fixes, operating system updates, and service releases become available. See the "Applying Additional Security" section.

Increase the security on your server.

See the "Applying Additional Security" section.

If your hardware supports network teaming, enable the Cisco Media Convergence Server (MCS) Network Teaming Driver to support the functionality for the failover, fault-tolerant network adapters.

Refer to Using the Cisco Media Convergence Server Network Teaming Driver for a list of supported servers and installation information.

Configure the speed and duplex of your network card to 1000/Full if the hardware on your server and network supports gigabit speed.

Refer to Using the Cisco Media Convergence Server Network Teaming Driver.


Configuring Network Settings


Tip Cisco recommends that you configure static IP information, which ensures that the Cisco Unified Communications Manager server obtains a fixed IP address. With this choice, Cisco Unified IP Phones can register with Cisco Unified Communications Manager when you plug the phones into the network.

If you choose to use Dynamic Host Configuration Protocol (DHCP), Cisco Technical Assistance Center (TAC) requires that you reserve an IP address for each server in the DHCP server scope. This action prevents the release or reassignment of IP addresses. If you do not reserve IP addresses through the DHCP server scope, the DHCP server may assign a different address to the server if the server is disconnected from, and then reconnected to, the network. To return the server to its original IP address, you must reprogram the IP addresses of the other devices on the network.

For other information on configuring network settings, see the "What data must I provide to configure the server?" section.


To configure network settings on the server, perform the following procedure:

Procedure


Step 1 On the desktop, right click My Network Places and choose Properties.

Step 2 Although the server comes with two Network Interface Cards (NIC), Cisco recommends that you configure the network settings on the first NIC. To configure network settings on the first NIC on the server, click Internet Protocol (TCP/IP); then, click Properties.


Tip Cisco strongly recommends that you configure a static IP address instead of using DHCP. For more information on DHCP and static IP addresses, see the "What data must I provide to configure the server?" section.


Step 3 To configure static IP information, click Use the following IP address; in the appropriate fields, enter the server IP address, subnet mask, and default gateway, as described in the "What data must I provide to configure the server?" section.

Step 4 To use DHCP, click Obtain the IP address automatically.


Caution You must have a name resolution method in place. If you do not plan to use DNS, you must configure WINS or configure local name resolution by updating the LMHOSTS file with IP address and hostname information for every server in your cluster.

If you do not plan to configure DNS, leave the DNS fields empty in the Internet Protocol (TCP/IP) Properties window. Make sure that the radio button, Use the following DNS server addresses, is not chosen, so you can configure WINS or local name resolution. To configure WINS, see Step 6. To configure LMHOSTS file, see Step 8.

To Configure DNS

Step 5 To configure DNS, perform the following procedure:

a. In the Internet Protocol (TCP/IP) Properties window, click the Use the following DNS server addresses radio button; then, enter the IP addresses of the primary and alternate DNS servers.

b. Click the Advanced button, click the DNS tab, and enter the DNS suffix in the DNS suffix for this connection field. Click OK twice and click Close.

c. Right-click My Computer and choose Properties.

d. In the System Properties dialog box, click the Computer Name tab and click the Change button.

e. In the Computer Name Changes window, click the More button. The DNS Suffix and NetBIOS Computer Name window displays. In the Primary DNS suffix of this computer field, enter the same suffix that you entered in the DNS suffix for this connection field and click OK.

f. On the Computer Name Changes dialog box and System Settings Change dialog box, click OK to acknowledge the message that you need to reboot your computer.

g. To restart the system, click Yes.

To Configure WINS

Step 6 To configure WINS, perform the following procedure:

a. In the Internet Protocol (TCP/IP) Properties window, click the Advanced button.

b. Click the WINS tab.

c. Click the Add button.

d. Enter the WINS server address.

e. Click Add.

Step 7 To add additional server addresses, repeat Step 6.

After you complete Step 6 for all addresses that you want to add, click OK.

To Update the LMHOSTS File

Step 8 If you did not configure DNS or WINS server information, and if you are installing multiple servers in a cluster, you must configure local name resolution by updating the LMHOSTS file, so it contains a mapping of the IP address and hostname of each server in the cluster. To update the LMHOSTS file, perform the following steps:

a. On the server that runs this operating system, choose Start > Run.

b. In the Open field, enter command; click OK.

c. At the command prompt, enter notepad c:\winnt\system32\drivers\etc\hosts.

The file opens.

d. On a new line at the end of the hosts file, enter the following information in two different columns: IP address of the server (first column) and Cisco Unified Communications Manager server name (second column).


Tip Make sure that you enter at least one space between the IP address and the server name.


For example, the IP address for the publisher database server equals 171.16.1.251, and the Cisco Unified Communications Manager server name equals ccm1. On a new line at the end of the hosts file, the administrator enters the IP address and server name in different columns and includes at least one space between the data.

171.16.1.251
ccm1

e. Save the file and close NotePad.

Step 9 Perform the procedure on each server in the cluster.


Verifying the Operating System Version

The MCSver.exe program reports the current version of the operating system components. Be aware that Cisco does not report the actual application version through this program. Most of these components, which run from the installation disks during the initial installation, no longer exist on the system.

The version for the operating system image equals your operating system disk version number. The version for the operating system upgrade equals the version of the operating system upgrade that you last ran, either via upgrade disk (if available) or via the web.

Perform the following procedure to view the operating system versions that are installed on the server:

Procedure


Step 1 On your server, choose Start > Cisco OS Version to verify the operating system image version that runs on your server.

Step 2 Locate the operating system image version and the operating system upgrade version.



Note The Cisco OS Version utility, named MCSver.exe, logs information to C:\Program Files\Common Files\Cisco\Logs\MCSver.log. If necessary, you can provide log files to the Cisco Technical Assistance Center (TAC) for assistance with troubleshooting.


Activating the Windows Operating System

This section provides instructions on how to activate Windows 2003 on those servers that do not support system locked preinstallation (SLP). SLP enables automatic Windows operating system licensing authentication.

If your server does not support SLP, a balloon displays in the Windows task bar that indicates that you need to activate the operating system. You can activate Windows 2003 through the Internet or by phone. Activating through the Internet requires fewer steps, but you can use either method.

The operating system provides a 30-day trial activation with most servers.

Procedure


Step 1 Double-click the activation balloon in the Windows task bar. The Let's activate Windows dialog box displays.

Step 2 To activate Windows 2003 through the Internet, choose the Yes, let's activate Windows over the Internet now radio button, click Next, and continue with Step 3. To activate Windows 2003 manually, choose Yes, I want to telephone a customer service representative to activate Windows, click Next, and continue with Step 5.

Step 3 In the Register with Microsoft dialog box, choose whether you register your copy of Windows while you activate it. You do not have to register to activate Windows. This procedure only describes how to activate Windows. To activate Windows and register at another time, choose the No, I don't want to register now, let's just activate Windows radio button and click Next.

Step 4 In the Product key dialog box, enter the Windows 2003 product key that Cisco provides and click Retry. Windows activates when you enter the correct product key.

Step 5 In the Activate Windows by Phone dialog box, choose your location from the Step 1 drop-down list box and, to enter your own product key, click Change Product Key.

Step 6 In the Change product key dialog box, enter the Windows 2003 product key that is included on the Certificate of Authentication (COA) that Cisco includes with the operating system installation disks and click Update. Windows updates the product key and generates a new installation ID. Write down this ID number. The Activate Windows by phone dialog box redisplays.

Step 7 Call the toll-free number that is shown in the Step 2 drop-down list box and follow the telephone prompts. When the system prompts for the installation ID, provide the ID from Step 6. Windows activates when you complete the call.


Applying Additional Security

Cisco recommends that you perform the following additional tasks on all servers in a cluster:

Always apply the latest operating system upgrades and service releases.

Install a Cisco-verified antivirus program on all servers.

Cisco strongly recommends that you install Cisco Security Agent to protect your servers against unauthorized intrusion. Refer to the Cisco Security Agent documentation. See Table 1.

If you plan to install Cisco Unified Communications Manager, you can install the Cisco Unified Communications Manager OS Optional Security settings. For more information, refer to C:\Utils\SecurityTemplates\CCM-OS-OptionalSecurity-Readme.htm.

Subscribe to the Cisco Unified Communications Manager Notification Tool and PSIRT notification tool.

The Cisco Unified Communications Manager Notification Tool provides automatic e-mail notification of new fixes, operating system updates, and service releases that are available for Cisco Unified Communications Manager and related products, including Cisco Unified Communications Manager Attendant Console, Cisco Unified Communications Manager Assistant, or Bulk Administration Tool (BAT). To subscribe, click the following URL and choose Communications Manager Cryptographic Software including OS updates to receive notification when new operating system updates are posted. (Only a registered user of Cisco.com can access this URL.)
http://www.cisco.com/cgi-bin/Software/Newsbuilder/Builder/VOICE.cgi

The Cisco PSIRT Advisory Notification Tool provides automatic e-mail notification of all Cisco Security Advisories that the Cisco Product Security Incident Response Team (PSIRT) releases. Security Advisories, which describe security issues that directly impact Cisco products, provide a set of required actions to repair these products. To subscribe, click the following URL and perform the tasks as directed:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

Frequently Asked Questions About Operating System Software Updates

Review the following information before you install operating system upgrades, hotfixes, operating system service releases, and additional operating system software updates from Cisco.com.

Why can I not find the web executable that the Cisco Unified Communications application documentation specifies?

If you cannot locate a file on Cisco.com, Cisco removed the file from the web and replaced it with a newer version. Always install the version that is available from Cisco.com, unless the readme document states otherwise.

In what order should I apply the software updates?

Refer to Cisco IP Telephony Operating System, SQL Server, Security Updates for more information. See Table 1 to obtain the document.

Where do I find more information (release notes/readme) about the software update?

You can obtain the latest upgrade executable and version-specific readme document from the voice software cryptographic site on Cisco.com.

Be aware that the readme document may be a later version than the executable. Cisco recommends that you review the updated document for new information regarding the upgrade.

When should I install the software update?


Caution Cisco strongly recommends that you install the software update during off-peak hours or a maintenance window. Installing the software update may cause call-processing interruptions.

From what previous versions of the operating system can I upgrade to operating system 2003.1.5a?

You can upgrade any Cisco MCS or Cisco-approved, customer-provided server that runs 2003.1.1 (or later) to 2003.1.5a. The upgrade detects the current version that runs on the server; if the server does not run a compatible version, the upgrade aborts.

For other important considerations, see the "Important Considerations" section.

May I perform configuration tasks during the update?


Caution Do not attempt to perform any configuration tasks during the installation. Before you update the server, disable all services that allow any administrator to perform remote configuration tasks. For example, disable Terminal Services or VNC, if you do not plan to use it, before the upgrade to prevent an administrator from browsing into the server during the installation.

Notify all users that you are performing an installation, so users do not browse into the server.

Performing configuration tasks during the installation causes an installation failure.

What pre-/post-update tasks should I perform?

See the "Installing Operating System Software Updates" section.

Installing Operating System Software Updates

This section describes how to download and install hotfixes, operating system service releases, and additional operating system software updates from Cisco.com.

Perform updates on the Cisco Unified Communications Manager publisher database server first and then on the subscriber server(s) one at a time.

Before You Begin

Disable all Cisco-verified, third-party applications and reboot the server.

Disable Cisco IDS Host Sensor Agents and reboot the server.

Verify that you installed the latest backup utility that is available on the web. Verify that you have a good backup of your data on a network directory or tape device.

Verify that you have enough free disk space on the server. Make sure that you have 1 GB of free disk space. Delete any unnecessary files. Remove old log files, CDP records, old installation files, and so on.

Close all programs.

To install the software update, perform the following procedure:

Procedure


Step 1 Before you install the software update, review the "Frequently Asked Questions About Operating System Software Updates" section.

Step 2 Click http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240.

Step 3 Log in with your Cisco.com username and password.

Step 4 Choose IP Telephony > Call Control > Cisco Unified Communications Manager (CallManager) > Cisco Unified Communications Manager Version 4.3.

Step 5 Choose Voice Applications OS and BIOS Updates.

Step 6 Choose All Releases > CCM-OS v.2K and choose the appropriate version.

Step 7 In the window that displays, locate the readme document for the software update.

Step 8 Review the readme document for specific installation procedures, notes, caveats, and compatibility information.

Step 9 Download the software update to your hard drive.

Step 10 Keep track of the location where you save the downloaded file.

Step 11 To begin the installation, double-click the downloaded file.

Step 12 Perform the installation on every server where the update is supported, starting with the Cisco Unified Communications Manager publisher database server followed by the subscriber servers, one at a time.

Step 13 Perform post-installation tasks, as described in the "Additional Tasks (Post-Update)" section.


Additional Tasks (Post-Update)

Enable all Cisco-verified, third-party applications and services that you disabled before the update; reboot the server.

Verify that the following services are running:

MS-SQL Agent, MS-SQL Server, and other SQL dependencies

DC Directory

SNMP and its dependencies

IIS Admin and its dependencies on the publisher database server

Network Time Protocol


Tip If the services are not running, start the services by choosing Start > Settings > Control Panel > Administrative Tools > Services. From the Services window, right-click the service and choose Start.


Verify that you can place and receive calls and that all features work as expected. For more information on supported features, refer to the application documentation that support the features; for example, refer to the Cisco Unified Communications Manager Features and Services Guide.

Verify that all necessary services in Cisco Unified Communications Manager Serviceability are running on the server. Refer to the Cisco Communications Manager Serviceability Administration Guide.

Ongoing Server Management

The HP Insight Management Agent or the IBM Director Agent, both SNMP agent extensions, allow you to monitor and manage the specific components of your server, such as CPU, virtual memory, and disk usage. They also monitor server temperature, fan status, power supplies, and NIC information. On Cisco Media Convergence Servers and Cisco-approved, customer-provided servers, the drivers upgrade when you upgrade the operating system.

Error Messages

Table 5 describes error messages that display in dialog boxes and the appropriate corrective actions. If you need to obtain the log files, see the "What if I encounter problems during the installation?" section.

Table 5 Error Messages 

Error Message
Corrective Action

Any existing configuration and information on the hard drives will be lost. DO YOU WISH TO PROCEED? ALL DATA WILL BE LOST.

To continue the installation, click OK.

Configuring hard drive partition table.

The system automatically configures the hard drives. You do not need to take any action.

Configuring System BIOS.

The system automatically configures the BIOS. You do not need to take any action.

Configuring the optical media

Assigning letter to DVD Drive...

Assigning z: to CD-ROM

This message displays when the system labels the DVD drives. You do not need to take any action.

Configuring System BIOS. System will reboot upon completion...

The system automatically configures the BIOS. You do not need to take any action.

Clearing the RAID Array Configuration...

Clear RAID Configuration

The system automatically clears the RAID configuration. You do not need to take any action.

The Embedded SATA RAID on this system is DISABLED. Press `OK' to Enable SATA RAID and continue—(server will reboot automatically) or `Cancel' to abort the install.

The system reboots automatically; you do not need to take any action.

Transferring Image on to System. This will take several minutes...

You do not need to take any action.

Image transfer is initiating...

You do not need to take any action.

Elapsed time for Image Transfer is <number> minutes.

The transfer time depends on the server type, interface speed, and other factors. You do not need to take any action.

Adding latest Security and System Updates.

You do not need to take any action.

The installation program has determined that this server is not supported by this media.

This message displays when the server is not associated with the DVD media.

The memory detected was not a minimum expected <number> MB

Actual detected memory: <number> MB

Please correct before reattempting installation.

Memory Size Fatal Error

This message displays when the server does not have the minimum memory. Before you proceed with the installation, increase the memory.

The number of CPUs detected was not the expected <number> count

Actual detected CPU count: <number>

Please correct before reattempting installation.

CPU Count Fatal Error

This message displays when the server does not have the correct number of processors. Before you proceed with the installation, correct the problem.

The CPU speed detected was not the expected <number> MHz.

Actual detected CPU speed: <number> MHz

Please correct before reattempting installation.

CPU Speed Fatal Error

This message displays when the server processors do not have the correct CPU speed. Before you proceed with the installation, correct the problem.

The hard drive size detected was not the expected <number> MB

Actual detected size: <number> MB

Please correct before reattempting installation

Drive Size Fatal Error

This message displays when the size of the physical drives is not the correct value. Before you proceed with the installation, install hard drives that meet the minimum requirements.

The number of hard drives detected was not the expected <number> drive(s)

Actual detected number: <number>

Please correct before reattempting installation.

Drive Size Fatal Error

This message displays when the number of physical drives is not the correct value. Before you proceed with the installation, inspect the drives and correct the number of drives, if required.

Configuring the RAID Array Controller.

System will reboot upon completion...

Configuring RAID Controller

The system automatically configures the RAID Array Controller and reboots. You do not need to take any action.

The BIOS Version detected is prior to the approved version of: <number>

Actual detected version: <number>

Please correct before reattempting installation

BIOS Version Fatal Error

The installation may not support the system BIOS family. This message may display if the server is not supported. Before you proceed with the installation, correct the problem.

The current version of the BIOS is <number>

This BIOS version is below the minimum expected version of <number>

The BIOS will be automatically upgraded as part of this installation. Press 'OK' to continue or 'Cancel' to abort the installation.

BIOS Version Warning

To continue, click OK, and the system upgrades the BIOS to the correct version.

The current version of the BIOS is <number>

The BIOS version tested on this system is <number>

Please note this system has not been tested with the detected BIOS version of <number>

Press 'OK' to continue or 'Cancel' to abort the installation.

BIOS Version Warning

This message indicates that the server has a later BIOS than the version that was tested. To continue the installation, click OK; the system does not downgrade the BIOS.

The current version of the BIOS is <number>

The BIOS version tested on this system is <number>

The BIOS will be automatically adjusted as part of this installation.

Press 'OK' to continue or 'Cancel' to abort the installation.

BIOS Version Warning

The server has a different BIOS than the version that was tested. To continue the installation, click OK. The installation automatically upgrades or downgrades the BIOS.

The current version of the RAID Firmware is <number>

This RAID Firmware version is below the minimum expected version of <number>

The RAID Firmware will be automatically upgraded as part of this installation

Press 'OK' to continue or 'Cancel' to abort the installation

RAID Firmware Version Warning

This message displays when the RAID firmware on the server represents an earlier release than the version that was tested. To continue the installation, click OK. The installation upgrades the RAID firmware to the tested version.

The current version of the RAID Firmware is <number>

The RAID Firmware version tested on this system is <number>

Please note this system has not been tested with the detected RAID Firmware version of <number>

Press 'OK' to continue or 'Cancel' to abort the installation

RAID Firmware Version Warning

This message displays when the RAID firmware on the server represents a later release than the version that was tested. To continue the installation, click OK. The installation does not downgrade RAID firmware.

The current version of the RAID Firmware is <number>

The RAID Firmware version tested on this system is <number>

The RAID Firmware will be automatically adjusted as part of this installation.

Press 'OK' to continue or 'Cancel' to abort the installation.

RAID Firmware Version Warning

This message displays when the RAID firmware on the server represents a different release than the version that was tested. To continue the installation, click OK. The installation upgrades or downgrades the RAID firmware to the tested version.

The current version of the RAID BIOS is <number>

The RAID BIOS version tested on this system is <number>

The RAID BIOS will be automatically adjusted as part of this installation.

Press 'OK' to continue or 'Cancel' to abort the installation.

RAID BIOS Version Warning

This message displays when the RAID BIOS on the server represents a different release than the version that was tested. To continue the installation, click OK. The installation upgrades or downgrades the RAID BIOS to the tested version.

The following hardware components mismatch was detected on this system:

The CPU Speed detected was not the expected: <expected> MHz Speed Actual detected CPU Speed: <actual> MHz.

Please correct before re-attempting installation.

This message displays when the CPU speed does not meet the requirements for this operating system version. Before you proceed with the installation, correct the problem.

The transfer of the OS image to the hard drive failed!

This can be caused by scratched or smudged DVD-ROM media or a hardware failure within the system.

Fatal Error

This message displays when the installation cannot properly transfer the operating system to the hard drive. Verify the condition of the DVD media and attempt the installation again.

A failure to program the BIOS was encountered.

Error Code: <number>

Fatal Error

This message displays when the installation cannot configure the system BIOS. Verify the health of server and attempt the installation again.

The installation was unable to detect the needed state information!

This can be caused by a corrupted or incompatible BIOS version.

Error code: <number>

Fatal Error

This message displays when the installation cannot determine the necessary state information. Attempt the installation again.

The installation was unable to reset needed state information!

This can be caused by a corrupted or incompatible BIOS version.

Error code: <number>

Fatal Error

This message displays when the installation cannot change the state information. Attempt the installation again.

The installation was unable to retrieve needed system information!

Error code: <number>

SysInfo Fatal Error

This message displays when the installation cannot determine the necessary system information. Attempt the installation again.

The installation was unable to retrieve needed drive information!

Error code: <number>

Drive Count Fatal Error

This message displays when the installation cannot determine the number of hard drives. Verify that the hard drives are functioning and properly installed. Attempt the installation again.

The configuration of the array controller failed!

This can be caused by unexpected hardware or a hardware failure within the system.

Error code: <number>

Fatal Error

This message displays when the RAID controller failed to accept the configuration information. Write down the error message in a place that you will remember and attempt the installation again.

The transfer of the latest Security and System Updates failed!

This can be caused by scratched or smudged DVD-ROM media or missing files on the DVD-ROM.

An internal error occurred. Attempt the installation again.

The installation will now abort.

This message displays at the end of any fatal error.

OS image complete. Now Rebooting...

You do not need to take any action.

No Logical Drives were detected on this server. System will reboot and attempt to configure drives.

The server exists in an unstable state and needs to be reset. Reboot the server and restart the installation process.

Waiting for SATA RAID to come to an Optimal state. This will take several minutes...

Wait for SATA RAID to come to an Optimal state. This will take several minutes.

Config = <Config> Status = <Status> ...Controller must indicate Config = `OKY' and Status = `None' to proceed

The system waits for the SATA Raid controller to come to optimal state before transferring the image transfer. You do not need to take any action.

SATA RAID construction is initiating.

The system waits for the SATA Raid controller to come to optimal state before transferring the image transfer. You do not need to take any action.

Elapsed time for SATA RAID construction is <number> minute(s).

The system waits for the SATA Raid controller to come to optimal state before transferring the image transfer. You do not need to take any action.

System Setup is initiating...

You do not need to take any action.

Gathering system information...

You do not need to take any action.

Clearing hard drive partition table...

The installation clears the hard drive while it is setting up system. You do not need to take any action.

Preparing System for OS Deployment.

The installation prepares the system to deploy the operating system image. You do not need to take any action.

Hard drives are configured. System will now reboot...

The system finished partitioning the hard drives. You do not need to take any action.

Formatting hard drives...System will reboot upon completion...

After creating partitions, the installation does not format them. You do not need to take any action.

Performing expected reboot of system. Please do not eject DVD media. Installation will continue...

The system automatically reboots, and the installation continues. You do not need to take any action.

Ejecting DVD media

The installation automatically ejects the DVD media and continues. You do not need to take any action.

Cleaning up system...

The installation automatically cleans up the system before rebooting. You do not need to take any action.

Assigning letter to DVD Drive...

The installation process assigns a drive letter to the DVD. The DVD drive does not acquire a random letter. You do not need to take any action.

Error: Cannot assign CD-ROM to Z:

The installation failed to assign a letter to the DVD-ROM. Click OK to the message and attempt the installation again.

OS DVD is located in the local DVD-ROM. OS Image will be deployed locally.

Checks for the remote deployment failed. The image will deploy from the local DVD-ROM. You do not need to take any action.

This media does not support this server type. Please try the DVD labeled <number>.

The server did not get associated with the DVD media. Use the DVD media that is listed in the message.

Failed to deploy! This can be caused by bad image or hardware failure within the system.

The installation cannot properly transfer the operating system to the hard drive. Verify the condition of the DVD media and attempt the installation again.

OS image complete. Please remove the DVD media, close the DVD drive and press `OK' to continue (server will reboot and continue to Windows Mini setup wizard.)

Remove the DVD media from the server and click OK to reboot and continue.


Using the Bug Toolkit

If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats for this product.

To use the Bug Toolkit, go to this URL:

http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Obtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Cisco Product Security Overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at http://www.access.gpo.gov/bis/ear/ear_data.html.