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Table Of Contents
Release Notes for Cisco Unity Connection Release 1.1(1)
System Requirements, and Supported Hardware and Software
Determining the Software Version
Cisco Personal Communications Assistant
Downloading Software for Cisco Unity Connection 1.1(1)
Downloading the Cisco Unity Connection Server Updates Wizard
Downloading the Cisco Unity Connection 1.1(1) DVD Image
Cisco Unity Connection 1.1(1) Service Release 1
Downloading and Installing Cisco Unity Connection 1.1(1) Service Release 1
Cisco Unity-CM TSP Version 8.1(1)
Cisco Unity Connection Conversation Will Be Available in Additional Languages
Resolved Caveats—1.1(1) Service Release 1
Cisco Unity Connection Administration Help: Home Phone field
Cisco Unity Connection Administration Help: Cell Phone field
Cisco Unity Connection Administration Help: Work Phone field
Cisco Unity Connection User Guide: Voice Commands
Cisco Unity Connection Administration Help: Help Definition for Dialable Format
Cisco Unity Connection User Guide: Adding a Personal Contact
Cisco Unity Connection User Guide: Changing Information for a Personal Contact
Message Notifications Function Intermittently or Not at All
Cisco Unity Connection Documentation
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unity Connection Release 1.1(1)
Published November 22, 2005
These release notes contain information on downloading software, caveats, and documentation updates for Cisco Unity Connection Release 1.1(1).
Contents
These release notes contain the following sections:
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System Requirements, and Supported Hardware and Software
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System Requirements, and Supported Hardware and Software
Cisco Unity Connection 1.x System Requirements, and Supported Hardware and Software contains the most current information on Connection requirements, and supported hardware and software. The document is on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/uconn/1x/1xsysrq.htm.
Compatibility Information
The following document lists the most current version combinations qualified for use with Cisco Unity Connection and are available on Cisco.com:
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Determining the Software Version
This section contains procedures for determining the version in use for the following software:
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Cisco Unity Connection
To Determine the Cisco Unity Connection Version by Using Cisco Unity Connection Administration
Step 1
Step 2
You can also use the Cisco Unity Connection Server Status utility to determine the version. This is useful when Connection is not running.
To Determine the Cisco Unity Connection Version by Using the Cisco Unity Connection Server Status Utility
In the Cisco Unity Connection Server Status utility, click the Server Status tab. The Connection version is displayed in the Version field.
Cisco Unity-CM TSP
To Determine the Cisco Unity-CM TSP Version
Step 1
Step 2
Step 3
Step 4
Cisco Personal Communications Assistant
To Determine the Cisco Personal Communications Assistant (PCA) Version
Step 1
Step 2
The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.
Downloading Software for Cisco Unity Connection 1.1(1)
This section contains procedures for downloading the Cisco Unity Connection Server Updates wizard, which installs Microsoft updates that are required with Cisco Unity Connection, and for downloading an image of the Cisco Unity Connection 1.1(1) DVD.
Downloading the Cisco Unity Connection Server Updates Wizard
The Cisco Unity Connection Server Updates wizard installs the latest Microsoft updates that are required with Cisco Unity Connection and the latest version of Cisco Security Agent for Cisco Unity.
To Download the Cisco Unity Connection Server Updates Wizard
Step 1
Note
Step 2
Step 3
Step 4
Step 5
a.
b.
Step 6
If you have a Cisco Unity Connection Server Updates wizard CD shipped from Cisco, set it aside so you do not accidentally use the wrong CD during installation.
Step 7
Downloading the Cisco Unity Connection 1.1(1) DVD Image
To Download the Cisco Unity Connection 1.1(1) DVD Image
Step 1
Note
Step 2
Step 3
Step 4
Step 5
Use CiscoUnityConnection1.1.1-LE24ports.iso.
Use CiscoUnityConnection1.1.1-GT24ports.iso.
Step 6
Step 7
If you want to extract the files directly to a hard disk on the Cisco Unity Connection server, you can use a third-party utility that extracts files from an ISO image.
Step 8
Downloading Languages
When languages other than U.S. English are available for Cisco Unity Connection, they will be posted for download at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection. For information on installing languages, see the Cisco Unity Connection Language Installer 1.1(1) Release Notes, available in the same location.
New Support—Release 1.1(1)
This section contains information about support in the Cisco Unity Connection Release 1.1(1) time frame only.
Cisco Unity Connection 1.1(1) Service Release 1
Service Release 1 is being released at the same time as Connection version 1.1(1). The service release contains software fixes that were made after the code for version 1.1(1) closed.
See the "Downloading and Installing Cisco Unity Connection 1.1(1) Service Release 1" below for instructions on downloading and installing the service release.
See the "Resolved Caveats—1.1(1) Service Release 1" section for a list of software fixes in the service release.
Downloading and Installing Cisco Unity Connection 1.1(1) Service Release 1
To Download Service Release 1
Step 1
Note
Step 2
Step 3
Step 4
Step 5
a.
b.
Step 6
Step 7
After you have installed and configured all software on the Cisco Unity Connection server and the voice recognition server, if any, install Service Release 1 on both servers.
To Install Service Release 1
Step 1
Step 2
Step 3
Step 4
Cisco Unity-CM TSP Version 8.1(1)
Cisco Unity-CM TSP 8.1(1) is qualified for use with Cisco Unity Connection version 1.1(1). For information on the Cisco Unity-CM TSP, refer to Release Notes for Cisco Unity-CM TSP Release 8.1(1) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/tsp811rn.htm.
(The Cisco Unity-CM TSP is used only for the Cisco CallManager and Cisco CallManager Express integrations that use only Skinny Call Control Protocol (SCCP) end points.)
Cisco Unity Connection Conversation Will Be Available in Additional Languages
The Cisco Unity Connection conversation will be available in Australian English, TTY English, UK English, French, Canadian French, German, and Japanese in a separate release following the 1.1(1) release. We expect to post the conversation files on the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection in December 2005.
Cisco Unity Tools Depot
The Cisco Unity Tools Depot is a collection of utilities that perform a variety of administration, audio management, diagnostic, reporting, and phone system integration functions. To display the Tools Depot, double-click the Cisco Unity Tools Depot icon on the Cisco Unity Connection server desktop or click All Programs > Cisco Unity > Cisco Unity Tools Depot on the Windows Start menu. The left pane of the Tools Depot lists all of the available utilities by category. To display Help for a utility, click the name in the left pane. To run the utility, double-click the name.
Most of the utilities in the Tools Depot are also available on the Cisco Unity Tools website (http://www.ciscounitytools.com), where updates to utilities are frequently posted between Cisco Unity Connection releases. If the Cisco Unity Connection server is connected to the Internet and you run a Tools Depot utility that is available on the Cisco Unity Tools website, the utility automatically checks to see whether an updated version is available. If the Cisco Unity Connection server is not connected to the Internet, we recommend that you check the Cisco Unity Tools website to determine whether a later version of the utility is available.
You can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://ciscounitytools.com and click Sign Up Here.
Installation Notes
For instructions on installing a new Cisco Unity Connection 1.1(1) system, including a demonstration system, refer to the Cisco Unity Connection Installation Guide, Release 1.x at http://www.cisco.com/univercd/cc/td/doc/product/voice/uconn/1x/inst/index.htm.
Caveats
This section lists Severity 1, 2, and 3 caveats.
You can find the latest caveat information for Cisco Unity Connection version 1.1(1)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Note
Open Caveats—Release 1.1(1)
Click a caveat-number link to view the latest information on that caveat in Bug Toolkit. (The table lists caveats by severity, then by component, then by caveat number.)
Resolved Caveats—1.1(1) Service Release 1
Note
Click a caveat-number link to view the latest information on that caveat in Bug Toolkit. (The table lists caveats by severity, then by component, then by caveat number.)
Documentation Updates
Changes
This section lists changes to the current Cisco Unity Connection documentation. The changed information will be incorporated in a future documentation release, or as otherwise noted.
Cisco Unity Connection Administration Help: Home Phone field
In the Cisco Unity Connection Administration New System Contact and Edit System Contacts pages, the the Home Phone field has changed to be the Caller ID Format field. This field is used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls if a user has created personal call transfer rules based on the home phone number of the system contact.
Enter the home phone number of the system contact in this field.
Cisco Unity Connection Administration Help: Cell Phone field
In the Cisco Unity Connection Administration New System Contact and Edit System Contacts pages, the Cell Phone field has changed to be the Caller ID Format field (under Mobile Phone). This field is used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls if a user has created personal call transfer rules based on the mobile phone number of the system contact.
Enter the mobile phone number of the system contact in this field.
Cisco Unity Connection Administration Help: Work Phone field
In the Cisco Unity Connection Administration New System Contact and Edit System Contacts pages, the the Work Phone field has changed to be the Caller ID Format field. This field is used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls if a user has created personal call transfer rules based on the work phone number of the system contact.
Enter the work phone number of the system contact in this field.
Cisco Unity Connection Installation Guide: Installing Cisco Unity Connection or Voice-Recognition Software
The procedure in the "Installing Cisco Unity Connection or Voice-Recognition Software" section in the "Installing Software and Configuring TCP/IP Properties" chapter of the Cisco Unity Connection Installation Guide refers to one installation DVD. However, Cisco Unity Connection version 1.1(1) ships with two installation DVDs, one for installing Connection on a system with 24 or fewer voice ports and the other for installing Connection on a system with 25 or more voice ports.
Install Cisco Unity Connection by using the DVD that corresponds with the number of voice ports on your license.
Cisco Unity Connection User Guide: Voice Commands
The voice commands to call a Connection user, personal contact, system contact, extension or phone number listed in the "Main Menu (Voice Commands)" section in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter of the Cisco Unity Connection User Guide have changed to the following commands:
Omissions
This section lists new and additional information that is not included in the current Cisco Unity Connection documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.
Cisco Unity Connection Administration Help: Help Definition for Dialable Format
The online help for Cisco Unity Connection Administration is missing a definition for the Dialable Format field on the New System Contact and Edit System Contacts pages.
See the "Changes" section for updated information on using the Caller ID Format fields (previously, the Work Phone, Home Phone, and Mobile Phone fields). This field is used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls if a user has created personal call transfer rules based on the work, home, or mobile phone number of the system contact.
Note
The Dialable Format field is used by Cisco Unity Connection when a user calls the system contact at the work, home, or mobile phone number using the User Speech Recognition conversation style. For example, when enabled for this conversation style, the user can say "Call John Smith at Work" to place the call.
In this field, enter the applicable phone number, beginning with any access code necessary to make an external call (for example, 9). Enter digits 0 through 9. You should not use spaces, dashes, or parentheses between digits. For long-distance numbers, also include 1, the country code, and the area code as applicable. You can also enter:
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If the phone number is an internal number, enter the applicable extension.
Cisco Unity Connection User Guide: Adding a Personal Contact
The procedure in the "Adding Personal Contacts in the Personal Call Transfer Rules Web Tool" section in the "Managing Your Personal Contacts List" chapter of the Cisco Unity Connection User Guide left out information in Step 8. If a Connection user specifies phone number information for the personal contact, the user must enter the correct phone number information in both the Phone field and in the corresponding Dialable Phone field. For example, if the user enters a Work Phone number, the user must also specify the Work Dialable Phone number.
The Work Phone, Home Phone, and Mobile Phone fields are used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls. If the user wants to create personal call transfer rules based on the incoming phone number of the personal contact, the user must enter the phone number in the applicable field(s). Note that the documentation incorrectly states that users cannot use spaces in these fields—spaces and other special characters are now permitted.
The Dialable Work Phone, Dialable Home Phone, and the Dialable Mobile Phone number fields are used by Cisco Unity Connection when the user calls the personal contact using voice commands. In these fields, users enter the applicable phone number, beginning with any access code needed to make an external call (for example, 9). Users can enter digits 0 through 9. You should not use spaces, dashes, or parentheses between digits. For long-distance numbers, also include 1, the country code, and the area code as applicable. They can also enter:
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If the phone number is an internal number, tell users to enter the applicable extension.
If users are not able to enter certain phone numbers or your phone system requires additional characters, also convey this information to Connection users.
Cisco Unity Connection User Guide: Changing Information for a Personal Contact
The procedure in the "Changing Information for Personal Contacts in the Personal Call Transfer Rules Web Tool" section in the "Managing Your Personal Contacts List" chapter of the Cisco Unity Connection User Guide left out information in Step 4. When updating phone number information for the personal contact, the Connection user must enter the correct phone number information in both the Phone field and in the corresponding Dialable Phone field. For example, if the user enters a Work Phone number, the user must also specify the Work Dialable Phone number. Likewise, when deleting phone numbers, both the Phone number and Dialable Phone field must be cleared in order to save the personal contact.
The Work Phone, Home Phone, and Mobile Phone fields are used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls. If the user wants to create personal call transfer rules based on the incoming phone number of the personal contact, the user must enter the phone number in the applicable field(s). Note that the documentation incorrectly states that users cannot use spaces in these fields—spaces and other special characters are now permitted.
The Dialable Work Phone, Dialable Home Phone, and the Dialable Mobile Phone number fields are used by Cisco Unity Connection when the user calls the personal contact using voice commands. In these fields, users enter the applicable phone number, beginning with any access code needed to make an external call (for example, 9). Users can enter digits 0 through 9. You should not use spaces, dashes, or parentheses between digits. For long-distance numbers, also include 1, the country code, and the area code as applicable. They can also enter:
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If users are not able to enter certain phone numbers or your phone system requires additional characters, also convey this information to Connection users.
Cisco Unity Connection User Setup Guide: Adding the Cisco Unity Connection Server to the List of Trusted Sites
The "Setting Up Access to the Cisco Personal Communications Assistant" chapter of the Cisco Unity Connection User Setup Guide is missing a procedure on adding the Cisco Unity Connection server to the list of Trusted Sites if the client computer is running Windows Server 2003 and the user is using Internet Explorer 6.0 to access the Cisco Personal Communications Assistant. These additional configuration steps must be performed for these user workstations in order for the Cisco PCA to work correctly.
Adding the Cisco Unity Connection Server to the List of Trusted Sites for Internet Explorer 2003
Step 1
Step 2
Step 3
Step 4
Step 5
Troubleshooting
This section lists troubleshooting information. This information will be incorporated in a future documentation release.
Message Notifications Function Intermittently or Not at All
A possible cause for notification devices (such as phones, pagers, SMTP, and SMS) to function intermittently or not at all is that the schedule for the user is not active during the time in question.
To correct the problem, edit the schedules of the notification devices for the user so that the notification devices are active when the user wants message notifications delivered. The schedules can be edited in Cisco Unity Connection Administration or in Cisco Personal Communications Assistant.
Cisco Unity Connection Documentation
For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Cisco Unity Connection Documentation Guide. The document is shipped with Cisco Unity Connection and is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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•
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
© 2005 Cisco Systems, Inc. All rights reserved.
