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Cisco Unity Connection

Release Notes for Cisco Unity Connection Release 1.1(1)

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Table Of Contents

Release Notes for Cisco Unity Connection Release 1.1(1)

Contents

System Requirements, and Supported Hardware and Software

Compatibility Information

Determining the Software Version

Cisco Unity Connection

Cisco Unity-CM TSP

Cisco Personal Communications Assistant

Downloading Software for Cisco Unity Connection 1.1(1)

Downloading the Cisco Unity Connection Server Updates Wizard

Downloading the Cisco Unity Connection 1.1(1) DVD Image

Downloading Languages

New Support—Release 1.1(1)

Cisco Unity Connection 1.1(1) Service Release 1

Downloading and Installing Cisco Unity Connection 1.1(1) Service Release 1

Cisco Unity-CM TSP Version 8.1(1)

Cisco Unity Connection Conversation Will Be Available in Additional Languages

Cisco Unity Tools Depot

Installation Notes

Caveats

Open Caveats—Release 1.1(1)

Resolved Caveats—1.1(1) Service Release 1

Documentation Updates

Changes

Cisco Unity Connection Administration Help: Home Phone field

Cisco Unity Connection Administration Help: Cell Phone field

Cisco Unity Connection Administration Help: Work Phone field

Cisco Unity Connection Installation Guide: Installing Cisco Unity Connection or Voice-Recognition Software

Cisco Unity Connection User Guide: Voice Commands

Omissions

Cisco Unity Connection Administration Help: Help Definition for Dialable Format

Cisco Unity Connection User Guide: Adding a Personal Contact

Cisco Unity Connection User Guide: Changing Information for a Personal Contact

Cisco Unity Connection User Setup Guide: Adding the Cisco Unity Connection Server to the List of Trusted Sites

Troubleshooting

Message Notifications Function Intermittently or Not at All

Cisco Unity Connection Documentation

Obtaining Documentation

Cisco.com

Product Documentation DVD

Ordering Documentation

Documentation Feedback

Cisco Product Security Overview

Reporting Security Problems in Cisco Products

Obtaining Technical Assistance

Cisco Technical Support & Documentation Website

Submitting a Service Request

Definitions of Service Request Severity

Obtaining Additional Publications and Information


Release Notes for Cisco Unity Connection Release 1.1(1)


Published November 22, 2005

These release notes contain information on downloading software, caveats, and documentation updates for Cisco Unity Connection Release 1.1(1).

Contents

These release notes contain the following sections:

System Requirements, and Supported Hardware and Software

Determining the Software Version

Downloading Software for Cisco Unity Connection 1.1(1)

New Support—Release 1.1(1)

Installation Notes

Caveats

Documentation Updates

Troubleshooting

Cisco Unity Connection Documentation

Obtaining Documentation

Documentation Feedback

Cisco Product Security Overview

Obtaining Technical Assistance

Obtaining Additional Publications and Information

System Requirements, and Supported Hardware and Software

Cisco Unity Connection 1.x System Requirements, and Supported Hardware and Software contains the most current information on Connection requirements, and supported hardware and software. The document is on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/uconn/1x/1xsysrq.htm.

Compatibility Information

The following document lists the most current version combinations qualified for use with Cisco Unity Connection and are available on Cisco.com:

Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html.

Determining the Software Version

This section contains procedures for determining the version in use for the following software:

Cisco Unity Connection

Cisco Unity-CM TSP

Cisco Personal Communications Assistant

Cisco Unity Connection

To Determine the Cisco Unity Connection Version by Using Cisco Unity Connection Administration


Step 1 In Cisco Unity Connection Administration, scroll to the bottom of the navigation bar.

Step 2 Click About. The Connection version is displayed below "Cisco Unity Connection."


You can also use the Cisco Unity Connection Server Status utility to determine the version. This is useful when Connection is not running.

To Determine the Cisco Unity Connection Version by Using the Cisco Unity Connection Server Status Utility


In the Cisco Unity Connection Server Status utility, click the Server Status tab. The Connection version is displayed in the Version field.


Cisco Unity-CM TSP

To Determine the Cisco Unity-CM TSP Version


Step 1 Browse to the Windows\System32 directory.

Step 2 Right-click AvSkinny.tsp, and click Properties.

Step 3 In the Properties window, click the Version tab.

Step 4 In the Item Name list, click Product Version. The Cisco Unity-CM TSP version is displayed in the Value window.


Cisco Personal Communications Assistant

To Determine the Cisco Personal Communications Assistant (PCA) Version


Step 1 Log on to the Cisco PCA.

Step 2 On the Cisco PCA Home page, click About in the upper right corner. (The link is available on every Cisco PCA page.)

The Cisco Unity Connection version is displayed. The Cisco PCA version is the same as the Connection version.


Downloading Software for Cisco Unity Connection 1.1(1)

This section contains procedures for downloading the Cisco Unity Connection Server Updates wizard, which installs Microsoft updates that are required with Cisco Unity Connection, and for downloading an image of the Cisco Unity Connection 1.1(1) DVD.

Downloading the Cisco Unity Connection Server Updates Wizard

The Cisco Unity Connection Server Updates wizard installs the latest Microsoft updates that are required with Cisco Unity Connection and the latest version of Cisco Security Agent for Cisco Unity.

To Download the Cisco Unity Connection Server Updates Wizard


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


 

Step 2 Confirm that the computer you are using has sufficient hard disk space for the downloaded file and for the extracted wizard. You will need approximately two times the total of the download file size. (The download file sizes appear on the Cisco Unity Connection Software Download page.)

Step 3 Click the name of the Cisco Unity Connection Server Updates wizard file.

Step 4 Follow the on-screen prompts to complete the download.

Step 5 Extract the Cisco Unity Connection Server Updates wizard to the hard disk:

a. In Windows Explorer, double-click the file.

b. In WinZip, specify the directory to which the wizard will be extracted.

Step 6 Burn a CD for the wizard, and label it "Cisco Unity Connection Server Updates wizard <date>."

If you have a Cisco Unity Connection Server Updates wizard CD shipped from Cisco, set it aside so you do not accidentally use the wrong CD during installation.

Step 7 When you are done extracting the wizard, delete the downloaded .exe file to free disk space.


Downloading the Cisco Unity Connection 1.1(1) DVD Image

To Download the Cisco Unity Connection 1.1(1) DVD Image


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


 

Step 2 Confirm that the computer you are using has sufficient hard disk space for the downloaded file and for the extracted software. You will need approximately two times the total of the download file size. (The download file sizes appear on the Cisco Unity Connection Software Download page.)

Step 3 At the top of the page, under "Documentation and additional downloads are also available," click Cisco Unity Connection 1.1 DVD Images.

Step 4 Fill out the customer registration form, and click Submit.

Step 5 On the Cisco Unity Connection DVD Image Software Download page, click the file name of the applicable DVD image to download, depending on the number of voice messaging ports:

24 voice messaging ports or fewer

Use CiscoUnityConnection1.1.1-LE24ports.iso.

More than 24 voice messaging ports

Use CiscoUnityConnection1.1.1-GT24ports.iso.


Step 6 Follow the on-screen prompts to complete the download.

Step 7 Burn a DVD from the ISO image, and label it "Cisco Unity Connection 1.1(1)." When you burn the DVD, choose the option in the DVD-writing utility to write the disc from an ISO image, sometimes called "burn image." (You cannot install Cisco Unity Connection directly from the ISO image.)

If you want to extract the files directly to a hard disk on the Cisco Unity Connection server, you can use a third-party utility that extracts files from an ISO image.

Step 8 When you are done burning the DVD or extracting the files from the ISO image, delete the downloaded .iso file to free disk space.


Downloading Languages

When languages other than U.S. English are available for Cisco Unity Connection, they will be posted for download at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection. For information on installing languages, see the Cisco Unity Connection Language Installer 1.1(1) Release Notes, available in the same location.

New Support—Release 1.1(1)

This section contains information about support in the Cisco Unity Connection Release 1.1(1) time frame only.

Cisco Unity Connection 1.1(1) Service Release 1

Service Release 1 is being released at the same time as Connection version 1.1(1). The service release contains software fixes that were made after the code for version 1.1(1) closed.

See the "Downloading and Installing Cisco Unity Connection 1.1(1) Service Release 1" below for instructions on downloading and installing the service release.

See the "Resolved Caveats—1.1(1) Service Release 1" section for a list of software fixes in the service release.

Downloading and Installing Cisco Unity Connection 1.1(1) Service Release 1

To Download Service Release 1


Step 1 On a computer with a high-speed Internet connection, go to the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection.


Note To access the software download page, you must be logged on to Cisco.com as a registered user.


 

Step 2 Confirm that the computer you are using has sufficient hard disk space for the downloaded file and for the extracted software. You will need approximately two times the total of the download file size. (The download file sizes appear on the Cisco Unity Connection Software Download page.)

Step 3 Click the name of the Cisco Unity Connection 1.1(1) Service Release 1 file.

Step 4 Follow the on-screen prompts to complete the download.

Step 5 Extract the service release to the hard disk:

a. In Windows Explorer, double-click the file.

b. In WinZip, specify the directory to which the wizard will be extracted.

Step 6 Burn a CD for the service release, and label it "Cisco Unity Connection Service Release 1."

Step 7 When the service release has been extracted, delete the downloaded .exe file to free disk space.


After you have installed and configured all software on the Cisco Unity Connection server and the voice recognition server, if any, install Service Release 1 on both servers.

To Install Service Release 1


Step 1 On the Cisco Unity Connection, insert the CD that you burned for Cisco Unity Connection Service Release 1 in the DVD drive.

Step 2 Browse to the root directory, and double-click Setup.exe.

Step 3 Follow the on-screen prompts to complete the installation of Service Release 1.

Step 4 If you installed a separate voice recognition server, repeat Step 1 through Step 3 on the voice recognition server.


Cisco Unity-CM TSP Version 8.1(1)

Cisco Unity-CM TSP 8.1(1) is qualified for use with Cisco Unity Connection version 1.1(1). For information on the Cisco Unity-CM TSP, refer to Release Notes for Cisco Unity-CM TSP Release 8.1(1) at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/tsp811rn.htm.

(The Cisco Unity-CM TSP is used only for the Cisco CallManager and Cisco CallManager Express integrations that use only Skinny Call Control Protocol (SCCP) end points.)

Cisco Unity Connection Conversation Will Be Available in Additional Languages

The Cisco Unity Connection conversation will be available in Australian English, TTY English, UK English, French, Canadian French, German, and Japanese in a separate release following the 1.1(1) release. We expect to post the conversation files on the Cisco Unity Connection Software Download page at http://www.cisco.com/pcgi-bin/tablebuild.pl/unityconnection in December 2005.

Cisco Unity Tools Depot

The Cisco Unity Tools Depot is a collection of utilities that perform a variety of administration, audio management, diagnostic, reporting, and phone system integration functions. To display the Tools Depot, double-click the Cisco Unity Tools Depot icon on the Cisco Unity Connection server desktop or click All Programs > Cisco Unity > Cisco Unity Tools Depot on the Windows Start menu. The left pane of the Tools Depot lists all of the available utilities by category. To display Help for a utility, click the name in the left pane. To run the utility, double-click the name.

Most of the utilities in the Tools Depot are also available on the Cisco Unity Tools website (http://www.ciscounitytools.com), where updates to utilities are frequently posted between Cisco Unity Connection releases. If the Cisco Unity Connection server is connected to the Internet and you run a Tools Depot utility that is available on the Cisco Unity Tools website, the utility automatically checks to see whether an updated version is available. If the Cisco Unity Connection server is not connected to the Internet, we recommend that you check the Cisco Unity Tools website to determine whether a later version of the utility is available.

You can sign up to be notified when the utilities posted on the Cisco Unity Tools website are updated. Go to http://ciscounitytools.com and click Sign Up Here.

Installation Notes

For instructions on installing a new Cisco Unity Connection 1.1(1) system, including a demonstration system, refer to the Cisco Unity Connection Installation Guide, Release 1.x at http://www.cisco.com/univercd/cc/td/doc/product/voice/uconn/1x/inst/index.htm.

Caveats

This section lists Severity 1, 2, and 3 caveats.

You can find the latest caveat information for Cisco Unity Connection version 1.1(1)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.


Note To access Bug Toolkit, you must be logged on to Cisco.com as a registered user.


Open Caveats—Release 1.1(1)

Click a caveat-number link to view the latest information on that caveat in Bug Toolkit. (The table lists caveats by severity, then by component, then by caveat number.)

Table 1 Cisco Unity Connection Release 1.1(1) Open Caveats 

Caveat Number
Severity
Component
Description

CSCsb40225

2

conversations

MailboxStoreMap table in SQL loses the ServicePassword column

CSCsb91204

2

conversations

VUI: Nuance Watcher Daemon needs restart after adding subscribers

CSCsb92500

2

conversations

VUI: Names in grammars are not available to VUI with remote ASR

CSCsb26805

2

database

Stored procedure performance bad with large numbers of objects in directory

CSCsa87932

2

mediamaster

MMC:The Recorded Name is not saved in all pages with recorded name

CSCsb30815

2

ossetup

PCD: PCD install disables the Distributed Transaction Coordinator service

CSCsc35862

2

patchwizard

CUC1.1(1) ES1 Does not prompt to stop the CSA service before install

CSCsc37915

2

patchwizard

CUC1.1(1) ES1 Causes a DEP error after reboot closing CuStatus and .Net

CSCsb15748

2

pca

CPCA: Browser session hangs after auto log-off

CSCsb86311

2

pca

PCTR subscriber, HTTP 500 error when selecting Import Contacts

CSCsc06236

2

pca

Tomcat stops responding during CPCA load tests

CSCsc24543

2

speechrec

VUI: Help state machine broken for emails and voice messages

CSCsc25818

2

speechrec

VUI: Security issue with grammar-update.bat

CSCsc38069

2

speechrec

MRCP Server Shuts down stopping VUI call processing

CSCsc38095

2

speechrec

MSDE Build at supported limits hits Max Queries on startup causing delays

CSCsb67341

2

telephony

PCA: Switching from Computer to Phone playback causes error

CSCsb71839

2

telephony

CCME, PCTR, Call loop, call not terminated

CSCeg03219

3

admin

Restriction pattern must be saved between each Add

CSCsa63579

3

admin

Using the keyboard to traverse rows per page in IE commits change immediately

CSCsa80948

3

admin

Menu framework gives javascript error in IE when pressing esc

CSCsa92344

3

admin

Settings lost when Port Group Create fails

CSCsa97573

3

admin

Using Back button causes inconsistencies in page display

CSCsb25360

3

admin

TOMCAT: Pipe error after stopping/starting/stopping services

CSCsb39548

3

admin

No error returned when a referenced holiday schedule is deleted

CSCsb64061

3

admin

AXL test failure message takes to long to be displayed

CSCsb70961

3

admin

CUCCA: Need better error handling when Unity Connection is down

CSCsb77605

3

admin

Sometimes browser scroll bars disappear after saving changes

CSCsb79770

3

admin

System contacts missing phones and alternate extensions

CSCsc04040

3

admin

Saving conv adv settings, and it incorrectly says need to restart role

CSCsc16427

3

admin

CUCA is missing a user conversation field

CSCsc21478

3

admin

Restriction tables should not allow the * dial string to be deleted

CSCsc22177

3

admin

Administrator cannot modify private lists for user without PCA access

CSCsc25043

3

admin

User Administrator is allowed to change COS membership assignments

CSCsc25056

3

admin

Help Desk Administrator is allowed to search COS information

CSCsc32592

3

admin

SA doesn't allow for chaining of notification devices

CSCsc35423

3

admin

Database error on Port Group page when changing PIMG port

CSCsc35912

3

admin

System contacts don't require an extension

CSCsc36904

3

admin

SMS: Unable to enable user's SMS device via SA

CSCsc36958

3

admin

SMS: Disable Provider, unable to view user's SMS device

CSCsb28773

3

callroutingrules

Delay playing transfer settings prompt when remote CFA enabled

CSCsb40315

3

callroutingrules

PCTR Calls has erroneous extra count with multiple destinations

CSCsb23447

3

config

Duplicate key violation during integration forces user to re-start CUCCA

CSCsb26161

3

config

Browse button doesn't work with <Enter> key in CUCCA

CSCsa81348

3

conversations

Occasional long delay between pressing [1] for new msgs and hearing msgs

CSCsa87875

3

conversations

Recipient name is shown in Inbox subject line instead of sender name

CSCsa90167

3

conversations

Disable Spelled Name Search advanced setting not affecting conversation

CSCsb08815

3

conversations

Call Transfer to another extension fails

CSCsb11870

3

conversations

Cannot log into voicemail with Blank Password via TUI

CSCsb12640

3

conversations

Not able to record a new greeting via individual edit greeting menus

CSCsb33030

3

conversations

Resending a message marked return receipt from NDR fails

CSCsb46853

3

conversations

TTS 9 to fast forward rewinds to beginning of e-mail message

CSCsb48093

3

conversations

Message Locator, invalid selection, then valid selection, failsafe

CSCsb60899

3

conversations

Multiple matches on spell by name search, returns incorrect voice name

CSCsb91105

3

conversations

VUI: Message marked read when hanging up during forward or reply

CSCsb92115

3

conversations

VUI: Can not say [Message Options] during record or address prompt

CSCsb97771

3

conversations

VUI: Delays on incorrect commands

CSCsb99482

3

conversations

Memory leak in CuCsMgr process during VUI load test

CSCsc04008

3

conversations

Attempting to re-address an NDR gives failsafe you never hear

CSCsc11405

3

conversations

VUI: Infinite loop if you don't address anyone

CSCsc13175

3

conversations

VUI: [Clear All] does not remove any recipients in Edit Recipients Menu

CSCsc23647

3

conversations

Marking a read message saved does not update the last modification time

CSCsc26408

3

conversations

CML Returning a NULL pointer when reading new or deleted emails

CSCsc31480

3

conversations

Broadcast message playback order is neither FIFO or LIFO

CSCsc32304

3

conversations

When user set to must change pwd on login, other login features break

CSCsc32904

3

conversations

VUI: [Previous] does not work for playback of emails

CSCsc40712

3

conversations

After message menu help for emails in Optional Conversation 1 is wrong

CSCsa89034

3

core

Starting Perfmon log results in LogMgr errors in event viewer

CSCsb24124

3

core

SySAgent: generating 2 CuEncrypt success audits every 2 minutes

CSCsb29776

3

core

NOTIFICATION: SQL contention issue

CSCsb40622

3

core

Server Status: View jumps when selecting a tab other than Role Status

CSCsb77068

3

core

Groupware Server role fails on start

CSCsb77439

3

core

Disabling MWIs for a port group does not turn off MWIs

CSCsb92295

3

core

UPGRADE: after reboot, faultbucket error in application log

CSCsb92314

3

core

UPGRADE: CuStatusTray.exe fault during upgrade

CSCsb92321

3

core

UPGRADE: CuStatusTray.exe is blocked by Windows DEP

CSCsc34288

3

cucnetsecwizard

Net Sec Wiz should restrict ALL access to CuVrt when IPSec configured

CSCsb50750

3

cucupdateswizard

SUW:CSA install when CSA installed fails but SUW says success

CSCef77796

3

cudatabase

db sort order does not sort single quote correctly

CSCsa87714

3

database

No custom data type identified for AXL server user name and password

CSCsb63149

3

database

Upgrade: Can't delete and recreate VUI conv if it is being used

CSCsb63204

3

database

UnityDirDb requires scheduled backup maintenance

CSCsc12874

3

database

'All Hours' schedule has no times enabled by default

CSCsc22285

3

database

New COSes should have soft deletes enabled by default

CSCsc32365

3

database

When purging expired broadcast messages, the WAV file isn't deleted

CSCsc36780

3

database

Notification: error deleting default notification device

CSCsc31239

3

groupware

Failed imports on contacts, appts

CSCsa99944

3

licensing

Unity system enters 48-hour shutdown mode after installing license

CSCsa81601

3

mediamaster

Pressing the Pause button multiple times would stop playing message

CSCsa87848

3

mediamaster

Inbox-If other number selected on MMC Option doesn't work very first time

CSCsa87869

3

mediamaster

MMC:Can't play on alternate extension defined in playback settings

CSCsa89224

3

mediamaster

Pressing Pause and Play button would play from beginning of message

CSCsa89615

3

mediamaster

Pasting a Wav file to the media master is not working

CSCsa89638

3

mediamaster

MMC:Can't playback recording thorough TRAP if audio is recorded from local

CSCsa93096

3

mediamaster

Can't bring up MMC Options with Java 1.5.0

CSCsa97545

3

mediamaster

MMC:The speed scroll bar doesn't have effect when playback locally

CSCsb00029

3

mediamaster

Playback speed of TRAP recordings is slower for Linux Redhat Mozilla

CSCsb00034

3

mediamaster

Playback message from local computer is garbled on Linux Redhat/Mozilla

CSCsb00048

3

mediamaster

The progress bar is not moving if record on Linux Redhat/Mozilla

CSCsb03154

3

mediamaster

Getting a Error if tried to record using TRaP

CSCsb03843

3

mediamaster

The progress bar not moving if speed bar move beyond the middle point

CSCsb13569

3

mediamaster

Quickplay takes too long to ring phone or start local playback

CSCsb13588

3

mediamaster

Quickplay device won't change until the page is refreshed

CSCsb21497

3

mediamaster

Connection Timeout if recording is from local computer or copy from file

CSCsb26083

3

mediamaster

Message length stays at 5min after recording in Mac OS X/Firefox

CSCsb75928

3

mediamaster

Internet Explorer throws a memory exception while loading Media Master

CSCsb37298

3

messaging

SysAgent doesn't show alert URL as a link in Event Log record

CSCsb55532

3

messaging

IMAP CPU utilization high in system load tests

CSCsb05013

3

ossetup

PCD:D:\program files directory impacts expected system operation

CSCsb30721

3

ossetup

SA: Desktop IE SA link opens in existing browser rather than its own

CSCsb74463

3

patchwizard

PW:Add/Remove Programs reports the wrong size for the installed ES

CSCsa79856

3

pca

Inbox:Error Fix No Addressable Divs if send msg to CC and BCC list

CSCsa85417

3

pca

Add Rule button also disappears if user deletes the last available Rule

CSCsa86098

3

pca

Error if save Directory Listing in Mozilla and Netscape for Mac OS X

CSCsa87960

3

pca

Inbox:The forwarded message is not sent to recipient

CSCsa94533

3

pca

Rule-Description is wrong if the NotFrom/CallerGp is selected

CSCsb40731

3

pca

Can't enter data in Logon, Password and Notification page in Firefox/Mac

CSCsb67420

3

pca

PCA: unhelpful error message when changing playback device fails

CSCsb77189

3

pca

W2k3-IE Browsers gives an error after ~5-6 request,menus are all gone

CSCsb84978

3

pca

PCA: Changing playback extension results in error

CSCsc35657

3

pca

CPCA: Error saving notification device

CSCsc35751

3

pca

Personal Contacts dialable home and mobile phones not saved

CSCsc40480

3

pca

Caller group does not display system contact Caller ID Format numbers

CSCsa96775

3

reports

Back Does not Work Properly from the Data Selection Pages

CSCsb26770

3

reports

User Message Activity Report - Actions Not Being Captured

CSCsb40624

3

reports

Incorrect Device Type on Outcall Billing Detail Report

CSCsb65116

3

reports

Slow Browser Response Time after Running Large Reports

CSCsb85068

3

reports

Log File Aging Process - Some Files are not Deleted

CSCsb92489

3

reports

REPORTS: problem with CuScavenger service

CSCsa82418

3

setup

After Installation... dialog appears when starting setup.exe

CSCsa82455

3

setup

Unattended install fails to provide descriptive help when it fails

CSCsa82459

3

setup

Unattended install fails to provide help text when using standard syntax

CSCsa90086

3

setup

US:SetupLogsFolder shortcut created again during an upgrade

CSCsb04294

3

setup

Unattended:Recording answer file does not record answer file

CSCsb04950

3

setup

US:Add/Remove programs shows only 12MB for Unity install

CSCsb19018

3

setup

SETUP: Uninstall leaves apps listed in add/remove list

CSCsb35027

3

setup

US: CSA is stopped, never restarted, and set to Manual

CSCsb38637

3

setup

InstallShield error looks like Setup Wiz pending file operations error

CSCsb46729

3

setup

SETUP: unable to remove upgraded system from Add/remove programs

CSCsb47620

3

setup

US:MSDE & SQL are installed but no indication which is being used

CSCsb52843

3

setup

FS:Java version 1.5 not accepted after upgrade according to cmd window

CSCsb52883

3

setup

FS:Start menu items duplicated/not removed after upgrade

CSCsb62221

3

setup

Uninstall: second instance of Server Status app running, bad uninstall

CSCsb74477

3

setup

PW:Backup folder not created under the Unity installation location

CSCsc36399

3

setup

Batch file execution by CuSetupHelper

CSCsa97561

3

speechrec

Can not address message through VUI during bomber loads

CSCsb66870

3

speechrec

VUI: User can't edit message

CSCsb90051

3

speechrec

VUI doesn't like when user says, reply after recording reply message

CSCsb92306

3

speechrec

VUI UPGRADE: errors from CUCIT

CSCsc03856

3

speechrec

VUI: Trying to play empty Saved/Deleted msgs box breaks DTMFs

CSCsc15089

3

speechrec

VUI Silence not well recognized by the Nuance engine

CSCsc24507

3

speechrec

VUI: [List Voice Commands] does not work for playback of emails

CSCsc24563

3

speechrec

VUI: Cannot Move a Deleted email

CSCsc24613

3

speechrec

VUI: [help] command in emails makes VUI prompt same question twice

CSCsc24650

3

speechrec

VUI: [delete] and [3] should ask for confirmation before deleting emails

CSCsc24942

3

speechrec

VUI: [0] Needs to be touchtone help for email playback

CSCsc25238

3

speechrec

VUI: Shouldn't be able to forward or reply to an NDR

CSCsc25297

3

speechrec

VUI: NDR Playback Message Flow doesn't match other message conversations

CSCsc26639

3

speechrec

CUC VUI hang up command not consistent with command verification

CSCsc31362

3

speechrec

VUI: [Call] function acts differently for users with same name

CSCsc35350

3

speechrec

VUI: Main Menu Help State Machine broken

CSCsc36423

3

speechrec

Remove configurability of CuVrt.exe listening port number

CSCsc50723

3

speechrec

VUI: CuVrt restart needed to switch Unity between local and remote ASR

CSCsb43239

3

telephony

Suddenly unable to call into phone system

CSCsb73734

3

telephony

RFN does not work with SIP under certain topologies

CSCsb79035

3

telephony

Avaya PIMG: Hangup on Release Transfer, target phone rings indefinitely

CSCsb81493

3

telephony

CCME 3.3: Transfer during greeting. standard or internal greeting

CSCsb92319

3

telephony

UPGRADE: TTS component fails to stop, generates error

CSCsb08807

3

tui

System unavailable if caller select to hold or try a different extension

CSCsc09694

3

tui

Saved emails included in counts when TTS unchecked in the COS

CSCsc11391

3

tui

TTS IMAP service unmounted

CSCsb26379

3

utilities

Port Status Monitor generates exception on start up of WS03

CSCsb28392

3

utilities

BAM - Performance - Bulk Operations Slow While Nuance is Running


Resolved Caveats—1.1(1) Service Release 1


Note Table 2 lists caveats that were resolved after the code for version 1.1(1) closed.


Click a caveat-number link to view the latest information on that caveat in Bug Toolkit. (The table lists caveats by severity, then by component, then by caveat number.)

Table 2 Cisco Unity Connection 1.1(1) Service Release 1 Resolved Caveats 

Caveat Number
Severity
Component
Description

CSCsc24543

2

speechrec

VUI: Help state machine broken for emails and voice messages

CSCsc13123

2

telephony

CuTTSSrv Leaking 2.15MB of Memory Per Hour Under 15 Port Load

CSCsc37911

3

admin

Interview handler 'recipient' setting does not list all available users

CSCsc37916

3

admin

User reference replacement fails for interview handler recipients

CSCsc07926

3

callroutingrules

press 6 for setting CFA gives Invalid selection when Rules turned off

CSCsc22449

3

callroutingrules

Failsafe during call holding when trying to call another extension.

CSCsb89254

3

conversations

VUI: User VUI warning may not be communicated to Unity admin

CSCsb91105

3

conversations

VUI: Message marked read when hanging up during forward or reply

CSCsb93382

3

conversations

VUI: Messages that are encrypted are not marked secure

CSCsc13175

3

conversations

VUI: [Clear All] does not remove any recipients in Edit Recipients Menu

CSCsc32904

3

conversations

VUI: [Previous] does not work for playback of emails

CSCsc18635

3

core

MWI error event missing from Windows Event log

CSCsc09077

3

database

Deletion for dir and int handlers should match call handler behavior

CSCsc18761

3

database

No error creating personal contact phone # with spaces, but not saved

CSCsc28716

3

database

Should not allow non dialable characters in Personal destinations

CSCsc18659

3

groupware

TTS SSL implementation accepts new untrusted SSL certs

CSCsc31239

3

groupware

Failed imports on contacts, appts

CSCsc26661

3

reports

User Message Activity Report - Total Number of Messages Reset at Login

CSCsb66870

3

speechrec

VUI: User can't edit message

CSCsb90051

3

speechrec

VUI doesn't like when user says, reply after recording reply message

CSCsc03856

3

speechrec

VUI: Trying to play empty Saved/Deleted msgs box breaks DTMFs

CSCsc24507

3

speechrec

VUI: [List Voice Commands] does not work for playback of emails

CSCsc24563

3

speechrec

VUI: Cannot Move a Deleted email

CSCsc24613

3

speechrec

VUI: [help] command in emails makes VUI prompt same question twice

CSCsc24650

3

speechrec

VUI: [delete] and [3] should ask for confirmation before deleting emails

CSCsc24942

3

speechrec

VUI: [0] Needs to be touchtone help for email playback

CSCsc25238

3

speechrec

VUI: Shouldn't be able to forward or reply to an NDR

CSCsc25297

3

speechrec

VUI: NDR Playback Message Flow doesn't match other message conversations

CSCsc15550

4

conversations

De-serialize IMAP search operation

CSCsc18646

4

core

Notification event log text contains switch num rather than switch name

CSCsc14358

4

reports

User Lockout Report - Translate Credential Type Into Words


Documentation Updates

Changes

This section lists changes to the current Cisco Unity Connection documentation. The changed information will be incorporated in a future documentation release, or as otherwise noted.

Cisco Unity Connection Administration Help: Home Phone field

In the Cisco Unity Connection Administration New System Contact and Edit System Contacts pages, the the Home Phone field has changed to be the Caller ID Format field. This field is used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls if a user has created personal call transfer rules based on the home phone number of the system contact.

Enter the home phone number of the system contact in this field.

Cisco Unity Connection Administration Help: Cell Phone field

In the Cisco Unity Connection Administration New System Contact and Edit System Contacts pages, the Cell Phone field has changed to be the Caller ID Format field (under Mobile Phone). This field is used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls if a user has created personal call transfer rules based on the mobile phone number of the system contact.

Enter the mobile phone number of the system contact in this field.

Cisco Unity Connection Administration Help: Work Phone field

In the Cisco Unity Connection Administration New System Contact and Edit System Contacts pages, the the Work Phone field has changed to be the Caller ID Format field. This field is used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls if a user has created personal call transfer rules based on the work phone number of the system contact.

Enter the work phone number of the system contact in this field.

Cisco Unity Connection Installation Guide: Installing Cisco Unity Connection or Voice-Recognition Software

The procedure in the "Installing Cisco Unity Connection or Voice-Recognition Software" section in the "Installing Software and Configuring TCP/IP Properties" chapter of the Cisco Unity Connection Installation Guide refers to one installation DVD. However, Cisco Unity Connection version 1.1(1) ships with two installation DVDs, one for installing Connection on a system with 24 or fewer voice ports and the other for installing Connection on a system with 25 or more voice ports.

Install Cisco Unity Connection by using the DVD that corresponds with the number of voice ports on your license.

Cisco Unity Connection User Guide: Voice Commands

The voice commands to call a Connection user, personal contact, system contact, extension or phone number listed in the "Main Menu (Voice Commands)" section in the "Cisco Unity Connection Voice Commands and Phone Menus" chapter of the Cisco Unity Connection User Guide have changed to the following commands:

Action
Voice Command
Key(s)

Call Connection user or extension

"Call <user name>"

"Call <extension>"

N/A

Call personal contact or system contact at their work, home, or mobile number

"Call <contact name> at <work/home/mobile>

N/A


Omissions

This section lists new and additional information that is not included in the current Cisco Unity Connection documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.

Cisco Unity Connection Administration Help: Help Definition for Dialable Format

The online help for Cisco Unity Connection Administration is missing a definition for the Dialable Format field on the New System Contact and Edit System Contacts pages.

See the "Changes" section for updated information on using the Caller ID Format fields (previously, the Work Phone, Home Phone, and Mobile Phone fields). This field is used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls if a user has created personal call transfer rules based on the work, home, or mobile phone number of the system contact.


Note If you enter a phone number in the Dialable Format field for the Work, Home, or Mobile phone numbers, you must also enter a phone number in the corresponding Caller ID Format field in order to save the system contact.


The Dialable Format field is used by Cisco Unity Connection when a user calls the system contact at the work, home, or mobile phone number using the User Speech Recognition conversation style. For example, when enabled for this conversation style, the user can say "Call John Smith at Work" to place the call.

In this field, enter the applicable phone number, beginning with any access code necessary to make an external call (for example, 9). Enter digits 0 through 9. You should not use spaces, dashes, or parentheses between digits. For long-distance numbers, also include 1, the country code, and the area code as applicable. You can also enter:

, (comma) to insert a one-second pause.

# and * to correspond to the # and * keys on the phone.

If the phone number is an internal number, enter the applicable extension.

Cisco Unity Connection User Guide: Adding a Personal Contact

The procedure in the "Adding Personal Contacts in the Personal Call Transfer Rules Web Tool" section in the "Managing Your Personal Contacts List" chapter of the Cisco Unity Connection User Guide left out information in Step 8. If a Connection user specifies phone number information for the personal contact, the user must enter the correct phone number information in both the Phone field and in the corresponding Dialable Phone field. For example, if the user enters a Work Phone number, the user must also specify the Work Dialable Phone number.

The Work Phone, Home Phone, and Mobile Phone fields are used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls. If the user wants to create personal call transfer rules based on the incoming phone number of the personal contact, the user must enter the phone number in the applicable field(s). Note that the documentation incorrectly states that users cannot use spaces in these fields—spaces and other special characters are now permitted.

The Dialable Work Phone, Dialable Home Phone, and the Dialable Mobile Phone number fields are used by Cisco Unity Connection when the user calls the personal contact using voice commands. In these fields, users enter the applicable phone number, beginning with any access code needed to make an external call (for example, 9). Users can enter digits 0 through 9. You should not use spaces, dashes, or parentheses between digits. For long-distance numbers, also include 1, the country code, and the area code as applicable. They can also enter:

, (comma) to insert a one-second pause.

# and * to correspond to the # and * keys on the phone.

If the phone number is an internal number, tell users to enter the applicable extension.

If users are not able to enter certain phone numbers or your phone system requires additional characters, also convey this information to Connection users.

Cisco Unity Connection User Guide: Changing Information for a Personal Contact

The procedure in the "Changing Information for Personal Contacts in the Personal Call Transfer Rules Web Tool" section in the "Managing Your Personal Contacts List" chapter of the Cisco Unity Connection User Guide left out information in Step 4. When updating phone number information for the personal contact, the Connection user must enter the correct phone number information in both the Phone field and in the corresponding Dialable Phone field. For example, if the user enters a Work Phone number, the user must also specify the Work Dialable Phone number. Likewise, when deleting phone numbers, both the Phone number and Dialable Phone field must be cleared in order to save the personal contact.

The Work Phone, Home Phone, and Mobile Phone fields are used by Cisco Unity Personal Call Transfer Rules when matching incoming phone calls. If the user wants to create personal call transfer rules based on the incoming phone number of the personal contact, the user must enter the phone number in the applicable field(s). Note that the documentation incorrectly states that users cannot use spaces in these fields—spaces and other special characters are now permitted.

The Dialable Work Phone, Dialable Home Phone, and the Dialable Mobile Phone number fields are used by Cisco Unity Connection when the user calls the personal contact using voice commands. In these fields, users enter the applicable phone number, beginning with any access code needed to make an external call (for example, 9). Users can enter digits 0 through 9. You should not use spaces, dashes, or parentheses between digits. For long-distance numbers, also include 1, the country code, and the area code as applicable. They can also enter:

, (comma) to insert a one-second pause.

# and * to correspond to the # and * keys on the phone.

If users are not able to enter certain phone numbers or your phone system requires additional characters, also convey this information to Connection users.

Cisco Unity Connection User Setup Guide: Adding the Cisco Unity Connection Server to the List of Trusted Sites

The "Setting Up Access to the Cisco Personal Communications Assistant" chapter of the Cisco Unity Connection User Setup Guide is missing a procedure on adding the Cisco Unity Connection server to the list of Trusted Sites if the client computer is running Windows Server 2003 and the user is using Internet Explorer 6.0 to access the Cisco Personal Communications Assistant. These additional configuration steps must be performed for these user workstations in order for the Cisco PCA to work correctly.

Adding the Cisco Unity Connection Server to the List of Trusted Sites for Internet Explorer 2003


Step 1 Open the Cisco Personal Communications Assistant Login page. It is not necessary to log in to the Cisco PCA.

Step 2 On the Internet Explorer File menu, click Add This Site To > Trusted Sites Zone.

Step 3 In the Trusted Sites dialog box, click Add.

Step 4 Click Close to close the Trusted Sites dialog box.

Step 5 Restart Internet Explorer.


Troubleshooting

This section lists troubleshooting information. This information will be incorporated in a future documentation release.

Message Notifications Function Intermittently or Not at All

A possible cause for notification devices (such as phones, pagers, SMTP, and SMS) to function intermittently or not at all is that the schedule for the user is not active during the time in question.

To correct the problem, edit the schedules of the notification devices for the user so that the notification devices are active when the user wants message notifications delivered. The schedules can be edited in Cisco Unity Connection Administration or in Cisco Personal Communications Assistant.

Cisco Unity Connection Documentation

For descriptions and URLs of Cisco Unity Connection documentation on Cisco.com, see the Cisco Unity Connection Documentation Guide. The document is shipped with Cisco Unity Connection and is available at http://www.cisco.com/en/US/products/ps6509/products_documentation_roadmaps_list.html.

 

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation at this URL:

http://www.cisco.com/techsupport

You can access the Cisco website at this URL:

http://www.cisco.com

You can access international Cisco websites at this URL:

http://www.cisco.com/public/countries_languages.shtml

Product Documentation DVD

Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.

The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.

The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Ordering Documentation

Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:

http://www.cisco.com/go/marketplace/

Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.

Documentation Feedback

You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.

You can send comments about Cisco documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Cisco Product Security Overview

Cisco provides a free online Security Vulnerability Policy portal at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

From this site, you can perform these tasks:

Report security vulnerabilities in Cisco products.

Obtain assistance with security incidents that involve Cisco products.

Register to receive security information from Cisco.

A current list of security advisories and notices for Cisco products is available at this URL:

http://www.cisco.com/go/psirt

If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:

http://www.cisco.com/en/US/products/products_psirt_rss_feed.html

Reporting Security Problems in Cisco Products

Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:

Emergencies — security-alert@cisco.com

An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.

Nonemergencies — psirt@cisco.com

In an emergency, you can also reach PSIRT by telephone:

1 877 228-7302

1 408 525-6532


Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product to encrypt any sensitive information that you send to Cisco. PSIRT can work from encrypted information that is compatible with PGP versions 2.x through 8.x.

Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:

http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html

The link on this page has the current PGP key ID in use.


Obtaining Technical Assistance

Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.

Cisco Technical Support & Documentation Website

The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:

http://www.cisco.com/techsupport

Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:

http://tools.cisco.com/RPF/register/register.do


Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.


Submitting a Service Request

Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:

http://www.cisco.com/techsupport/servicerequest

For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.

To open a service request by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete list of Cisco TAC contacts, go to this URL:

http://www.cisco.com/techsupport/contacts

Definitions of Service Request Severity

To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.

Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:

http://www.cisco.com/go/marketplace/

Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:

http://www.ciscopress.com

Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:

http://www.cisco.com/en/US/products/index.html

Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:

http://www.cisco.com/discuss/networking

World-class networking training is available from Cisco. You can view current offerings at this URL:

http://www.cisco.com/en/US/learning/index.html