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Table Of Contents
Setting Up Access to the Cisco Personal Communications Assistant
Configuring an Internet Browser to Access the Cisco PCA
Securing and Changing the Cisco PCA Password
Customizing the Cisco Unity Inbox for a Low-Bandwidth Deployment
Managing Security Alerts When Using SSL
Setting Up Access to the Cisco Personal Communications Assistant
The Cisco Personal Communications Assistant (PCA) is the portal that provides access to the Cisco Unity web tools for users to manage messages and personal preferences in Cisco Unity Connection. The Cisco Unity web tools include the Cisco Unity Assistant, the Cisco Unity Inbox, and the Cisco Unity Personal Call Transfer Rules. The Cisco PCA is installed on the Connection server during installation.
See the following sections in this chapter:
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Configuring an Internet Browser to Access the Cisco PCA
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Configuring an Internet Browser to Access the Cisco PCA
The browser(s) on each user workstation must be set up to use the Cisco PCA and the web tools. See the applicable section, depending on the browser(s) installed on the computer:
(For information on browser version support, see the Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations, available at http://www.cisco.com/en/US/products/ps6509/products_device_support_tables_list.html.)
To change the GUI language used in the Cisco PCA, select a language in the Internet browser. The language selected in the browser must be one of the languages that the Cisco PCA offers. For a list of supported languages, see the "Available Languages for Cisco Unity Connection Components" section of the Release Notes for Cisco Unity Connection, at http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Apple Safari
Do the following tasks to set up Safari for accessing the Cisco PCA.
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Microsoft Internet Explorer
Do the following tasks to set up Internet Explorer for accessing the Cisco PCA.
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Mozilla Firefox
Do the following tasks to set up Firefox for accessing the Cisco PCA.
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Note
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Install the latest Java 2 Platform, Standard Edition (J2SE) Runtime Environment 5.0 Update 6 (1.5.0_06) or later.
1 The Java Embedding Plugin for Mac OS X is included with Firefox version 1.5.0.1 and later.
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Securing and Changing the Cisco PCA Password
Users enter a user name and password to log on to the Cisco PCA. The Cisco PCA password is not related to the Cisco Unity Connection phone password, and the two are not synchronized.
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You can change user passwords in Cisco Unity Connection Administration after you create user accounts. Each user should be assigned a unique password. Connection requires that you specify a long—eight or more characters—and nontrivial password. For the Cisco PCA, a nontrivial password has the following attributes:
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Depending on how you set up user accounts, you can require users to change their Cisco PCA password the first time they log on. Encourage users to enter secure passwords whenever they change their Cisco PCA password, or set your secure password policy for the Cisco PCA to require them to do so. Logon, password, and lockout policies are defined on the Edit Authentication Rules page in Connection Administration.
Users can change the Cisco PCA password only in the Cisco Unity Assistant; they cannot change it by using the Connection conversation.
Users may assume that their phone and Cisco PCA passwords are the same. As a result, they may think that they are changing both passwords when the Connection conversation prompts them to change their phone password during first-time enrollment. For this reason, you may find that many users do not consider securing their Cisco PCA passwords, even though you request that they do so.
Default voice mail and web application passwords are applied to each user account that you create. These passwords are either the defaults set for the default Voice Mail User Template during installation (set on the Set Default User Template Password page of the Cisco Unity Connection Configuration Assistant), or defaults that are set on the Change Password page for the user template that you select when creating the accounts. To increase system security, be sure to tell users to change both passwords as soon as possible, and that you enforce password complexity rules.
Customizing the Cisco Unity Inbox for a Low-Bandwidth Deployment
If users play recordings by using computer speakers in a low-bandwidth deployment (for example, with a slow modem or in a branch office), they should download messages before playing them for best performance and quality.
To customize the Cisco Unity Inbox so that messages are downloaded rather than streamed from the Cisco Unity Connection server during playback, do the following procedure to change the Performance setting on each user workstation (as applicable). Alternatively, refer users to the Cisco Unity Connection User Guide for procedures on how to change this setting.
To Customize the Cisco Unity Inbox to Download Messages Before Playing Them
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Managing Security Alerts When Using SSL
If you installed an SSL certificate on the Cisco Unity Connection server to secure Cisco PCA access to Connection, you probably will also want to add the certificate to the Trusted Root Store on user workstations. If you do not install the certificate on user workstations, users can use Cisco PCA, but the web browser will display a message to alert the user that the authenticity of the site cannot be verified, and therefore its content cannot be trusted. Connection may also display this warning message if the URL used to connect to the Connection server is different from the hostname of the server at the time the Cisco Unity Connection software was installed.
If you installed an SSL certificate to secure IMAP e-mail client access to Connection, you may need to add the certificate to the Trusted Root Store on user workstations. Some of the IMAP e-mail clients supported for use with Connection display SSL security messages, while others do not.
For situations where the client computer is running Windows Server 2003 and a user is using Internet Explorer 6.0 to access the Cisco Personal Communications Assistant, provide the user with the following "Adding the Cisco Unity Connection Server to the List of Trusted Sites for Internet Explorer 2003" procedure to add the Cisco Unity Connection server to the list of Trusted Sites. These additional configuration steps must be performed for these user workstations in order for the Cisco PCA to work correctly.
Adding the Cisco Unity Connection Server to the List of Trusted Sites for Internet Explorer 2003
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