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Table Of Contents
Release Notes for Cisco Unified Video Advantage Version 2.0(3)
Installation and Troubleshooting Guide for Cisco Unified Video Advantage Release 2.0
Resolved Caveats for Cisco Unified Video Advantage Release 2.0(3)
Resolved Caveats for Cisco Unified Video Advantage Release 2.0 (3)
Open Caveats for Cisco Unified Video Advantage Release 2.0(3)
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Product Alerts and Field Notices
Obtaining Technical Assistance
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unified Video Advantage Version 2.0(3)
Use these release notes with all versions of Cisco Unified Video Advantage 2.0 up to and including Cisco Unified Video Advantage Version 2.0(3).
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
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Resolved Caveats for Cisco Unified Video Advantage Release 2.0(3)
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Introduction
Cisco Unified Video Advantage brings video telephony functionality to all video-enabled Cisco Unified IP Phones and to Cisco IP Communicator (release 2.0 and above). The Cisco Unified Video Advantage application software, coupled with the Cisco VT Camera, allows a personal computer (PC) connected to Cisco IP Communicator or to a Cisco Unified IP Phone to add video to phone calls without requiring any extra button-pushing or mouse-clicking.
System Requirements
This section details the hardware and software requirements for Cisco Unified Video Advantage.
Hardware Requirements
Cisco Unified Video Advantage requires the following hardware:
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The Personal Computer (PC) on which the Cisco Unified Video Advantage Software is installed must meet these specifications:
Cisco Unified IP Phones
Cisco Unified Video Advantage is supported on all video-enabled Cisco Unified IP Phones and on the Cisco IP Communicator.
For information about specific phone models and firmware releases, refer to the release notes for the phone model you are using. Release notes for the Cisco Unified IP Phones are available at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/prod_release_notes_list.html.
Cisco VT Camera
Cisco Unified Video Advantage version 2.0(3) provides full support for the Cisco VT Camera and Cisco VT Camera II. Full support includes, but is not limited to: camera driver, camera recognition and video quality issues.
Cisco Unified Video Advantage also provides limited support for the Logitech QuickCam Fusion and the Logitech QuickCam for Notebooks Pro. Limited support only includes camera recognition issues, where the camera is not properly recognized by the Cisco Unified Video Advantage application. For all other issues involving the Logitech Fusion and QuickCam for Notebooks, Cisco will provide best-effort support. Also changed from previous versions of the software, Cisco Unified Video Advantage will now recognize other third-party cameras connected to the PC. However, Cisco does not officially support any camera other than those specifically mentioned above and cannot guarantee their performance and behavior (although best effort will be made by Cisco to resolve issues on other third-party cameras). We recommend that customers do internal testing of unsupported cameras within their environments prior to deployment to ensure proper interoperability and acceptable video quality.
The camera must be installed and connected to the PC on which the Cisco Unified Video Advantage software is installed. In this document, references to the Cisco VT Camera include both the Cisco VT Camera and the Cisco VT Camera II.
Software Requirements
Related Documentation
For more information about Cisco Unified Video Advantage, Cisco Unified IP Phones, or Cisco Unified CallManager, see these documents.
Cisco Unified Video Advantage User Guide
http://www.cisco.com/en/US/products/sw/voicesw/ps5662/products_user_guide_list.html
Cisco Unified Video Advantage Quick Start Guide
http://www.cisco.com/en/US/products/sw/voicesw/ps5662/prod_installation_guides_list.html
Release Notes for Cisco Unified Video Advantage
http://www.cisco.com/en/US/products/sw/voicesw/ps5662/prod_release_notes_list.html
Cisco IP Communicator User Guides
http://www.cisco.com/en/US/products/sw/voicesw/ps5475/products_user_guide_list.html
Cisco IP Communicator Administration Guides
http://www.cisco.com/en/US/products/sw/voicesw/ps5475/prod_maintenance_guides_list.html
Cisco Unified IP Phone Administration Guides
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_maintenance_guides_list.html
Cisco Unified CallManager Administration Guides
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html
Installation Notes
Software Download Page
The Cisco Unified Video Advantage software can be downloaded from this site on Cisco.com:
http://www.cisco.com/cgi-bin/tablebuild.pl/cvta
Required Hotfixes
You will need to make sure that your users install the following Microsoft Windows hotfixes. Please contact Microsoft to get these hotfixes.
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Upgrading to Cisco Unified Video Advantage release 2.0(1a)
Note
If you have already installed Cisco Unified Video Advantage release 2.0(1.0), you must uninstall it before installing the Cisco Unified Video Advantage release 2.0(1a). If you are upgrading from any release earlier than Cisco Unified Video Advantage release 2.0(1), you do not need to uninstall first. For more information, see CSCse42042 in the "Resolved Caveats for Cisco Unified Video Advantage Release 2.0(3)" section.
New and Changed Information
The following section describes new features and changes that are pertinent to this release of Cisco Unified Video Advantage Release 2.0(3)
Wireless Support
Using Cisco Unified Video Advantage with Cisco IP Communicator for video calls over a corporate wireless LAN may result in poor audio and video quality and is not supported. Video calls may be placed or received on a remote wireless LAN connection with a minimum broadband link of 300kbps/300kbps. For best results, we recommend that you use Cisco Unified Video Advantage over a wired Ethernet connection whenever possible.
Powered USB Hub Login Issue
If Microsoft Windows hangs while you are booting up your system, check to see whether you are using a powered USB hub into which are plugged multiple devices. If so, unplug the hub, reboot your PC, and then plug the hub back in after your PC has booted up.
Documentation Updates
Installation and Troubleshooting Guide for Cisco Unified Video Advantage Release 2.0
The functionality of the Cisco Unified Problem Reporting Tool, which is documented on page 4-13 of the Installation and Troubleshooting Guide has changed since the documentation was completed.
The Cisco Unified Problem Reporting Tool that shipped with Cisco Unified Video Advantage Release 2.0(1) gathers information needed to debug crashes or other problems with the application. By default, the Cisco Unified Problem Reporting Tool saves the problem report on the user's desktop. The user can then email the problem report to an administrator for investigation. If you prefer, you can configure an email address during the application installation, and the Cisco Unified Problem Reporting Tool will then automatically email the problem report to the email address you specified.
Resolved Caveats for Cisco Unified Video Advantage Release 2.0(3)
You can find the latest resolved caveat information for all releases up to Cisco Unified Video Advantage Release 2.0(3) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.
Tip
To access the Bug Toolkit, log on to: http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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Procedure
Step 1
Step 2
Step 3
Note
Resolved Caveats for Cisco Unified Video Advantage Release 2.0 (3)
Table 1 shows the resolved caveats for Cisco Unified Video Advantage Release 2.0(3). Unless otherwise noted, these caveats apply to all Cisco Unified Video Advantage releases up to and including release 2.0(3).
Table 1 Resolved Issues for Cisco Unified Video Advantage Release 2.0(3)
CSCse55764
CUVA incorrectly prohibits CDP on valid ipaddr ranges in 169.x.x.x/24
http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCse55764
CSCsf13232
CUVA 2.0 causes High CPU with certain graphics cards
CSCsg50668
CUVA CDP driver causes system crash on IBM T60 laptop
CSCsf02905
CUVA 2.0(2) - Can not deploy via AD GPO
CSCsf26578
CUVA Video call with MCU 5.0.58 receives no remote video
CSCsg31755
CUVA to/from H.323 Tandberg calls - No remote video on CUVA endpoints
CSCsg65756
CUVA takes 15 seconds to display remote video
CSCsg69197
CUVA: program terminates when toggling screen display
CSCsg83408
CUVA may continue transmitting video after hanging
CSCsh23390
CUVA 2.0.2.9 displays Video Mute in Local Video window
CSCsh01956
CUVA video windows open in audio-only conference
CSCsh99928
CUVA 2.0(2) Default Logging should be disabled
CSCsh93070
CUVA XSS vulnerability via search facility in online help
CSCsg69215
CUVA: CUVA stops receiving video; video check fails too
CSCsi04075
'Launch CIPC' button cannot start CIPC 2.1 after CIPC exe name change
CSCsh27906
CUVA shortcuts don't get created with silent install using MSI installer
CSCsi42753
CUVA hogs up lots of CPU usage and slow down all other applications
CSCsj58891
Need a registry option for customizing the log files location
CSCsi31589
MCU claiming CIF and CUVA claiming QCIF during video conference
CSCsj61606
Video distortion on moving window to second monitor with dualhead card
CSCse35005
Video Window Pop-Up Response Time
CSCse17942
Resizing Video Windows Causes Distortion
CSCse14737
CUVA considers Microsoft Office communicator as Cisco IP Communicator
CSCse13490
Video image using VT Camera I with CUVA 2.0 is blocky
CSCse36933
Unable to do H.264 Video with Cisco 7941/61/7x IP Phone on CCM 4.1(3)sr2
CSCse18309
Impact on video during call when run with other CPU-intensive software
CSCse08590
CUVA should support cameras other than VT cameras
CSCse25790
BSOD on CdpPacketWdmCvl.sys caused by bad CDP packet received
CSCse32772
PRT doesn't launch when CUVA crashes if CUVA is launched from CIPC
CSCse36712
VideoCodec setting in HKLM is not used by user w/o admin privilege
CSCse39429
Video windows have startup delay
CSCse42042
2 CUVA entries in Add/Remove Programs on upgrade from 2.0.1.0 to 2.0.1.1
CSCsd59101
Win2K Bluescreen-Exit CUVA after plug/unplug USB camera during a call
CSCsd90727
Blue Screen while launching CUVA due to DNE2000.SYS
CSCse07743
CUVA can't recognize VT Camera I after re-dock to docking station on W2K
CSCsd88493
CUVA should not attempt to connect to SIP IP Phone
CSCsd98476
Found New Hardware wizard is invoked during CUVA upgrade
CSCed42360
CVTA may not recognize the USB camera is in use by another program
Open Caveats for Cisco Unified Video Advantage Release 2.0(3)
Table 2 describes possible unexpected behaviors by Cisco Unified Video Advantage Release 2.0(3). Unless otherwise noted, these caveats apply to all Cisco Unified Video Advantage releases up to and including release 2.0(3).
You can find the latest open caveat information for Cisco Unified Video Advantage Release 2.0(3) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs, see section Using Bug Toolkit.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:
http://www.cisco.com/univercd/home/home.htm
The Product Documentation DVD is created and released regularly. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
Ordering Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
If you do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Documentation Feedback
You can provide feedback about Cisco technical documentation on the Cisco Support site area by entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to do the following:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive these announcements by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.
To access the Product Alert Tool, you must be a registered Cisco.com user. Registered users can access the tool at this URL:
http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en
To register as a Cisco.com user, go to this URL:
http://tools.cisco.com/RPF/register/register.do
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Support website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Support Website
The Cisco Support website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:
http://www.cisco.com/en/US/support/index.html
Access to all tools on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Tip
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. After using the Search box on the Cisco.com home page, click the Advanced Search link next to the Search box on the resulting page and then click the Technical Support & Documentation radio button.
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/offer/subscribe
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm
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http://www.cisco.com/en/US/learning/index.html
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