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Table Of Contents
Release Notes for Cisco VT Advantage Version 1.0(2)
Cisco IP Phone Firmware Releases
Cisco VT Advantage and Cisco IP Communicator Co-resident on a PC
Resolved, Open, and Closed Caveats
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Release Notes for Cisco VT Advantage Version 1.0(2)
Use these release notes with Cisco VT Advantage Version 1.0(2) and Cisco CallManager Version 4.1(2) or higher and Cisco CallManager Version 4.0(1), Service Release 2 or higher.
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
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Resolved, Open, and Closed Caveats
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Documentation Roadmap
Refer to these documents for more information about Cisco VT Advantage, Cisco IP Phones, and Cisco CallManager.
Installation Notes
Software Download Page
The Cisco VT Advantage software can be downloaded from this site on Cisco.com:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=280889186
Package Contents
The downlad package,Cisco VT Advantage 1.0(2) zip file, contains the following:
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Downloads.asp File
An updated downloads.asp file is available in the Cisco VT Advantage 1.0(2) zip file and as a separate download package on the Cisco VT Advantage software download page.
Review the following instructions for using this file.
Cisco CallManager 4.0 with an upgrade from Cisco VT Advantage Version 1.0(1) to Version 1.0(2)
No changes necessary.
Cisco CallManager 4.0 with new deployments of Cisco VT Advantage Version 1.0(2)
Follow these steps to use the updated downloads.asp file:
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Cisco CallManager 4.1 with an upgrade from Cisco VT Advantage Version 1.0(1) to Version 1.0(2) (including any future version of Cisco VT Advantage)
No changes necessary.
Cisco CallManager 4.1 with new deployments of Cisco VT Advantage Version 1.0(2)
No changes necessary.
Cisco CallManager 4.1 with new deployments of Cisco VT Advantage Version 1.0(1)
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Uninstall
Users can remove Cisco VT Advantage from their PCs as follows:
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Note
Important Notes
Cisco CallManager Versions
Cisco VT Advantage 1.0(2) is supported on the following Cisco CallManager versions:
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Cisco IP Phone Firmware Releases
Cisco VT Advantage requires the following firmware releases on Cisco IP Phone 7970/7960/7940 series:
Cisco IP Phone 7970G
6.0(2) and higher
Cisco IP Phone 7960G
6.0(4) and higher
Cisco IP Phone 7940G
6.0(4) and higher
Cisco VT Advantage and Cisco IP Communicator Co-resident on a PC
If you want to run both Cisco VT Advantage and Cisco IP Communicator on the same PC, use these versions:
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Documentation Updates
Refer to the latest versions of documentation from the Cisco VT Advantage link at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html
Documentation Changes
This section contains updates that were unavailable in the last published version of the Cisco VT Advantage Administration Guide 1.0(2).
The following topic was modified:
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Step 2 of the procedure provides an obsolete link for the location of the Cisco VT Advantage Deployment Tool. The correct location is:
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=280889186
Note
Resolved, Open, and Closed Caveats
These release notes contain descriptions of resolved and open caveats of all severity level 1 or 2 caveats and significant severity level 3 caveats.
If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release.
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Resolved Caveats
Table 1 describes the caveats that were resolved in this version.
Open Caveats
Table 2 describes the caveats that are known to exist in this version.
Table 2 Open Caveats
CSCee11001
During an incoming call, if you answer the call while pressing Start Video Check, the remote video window does not display.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee11001
CSCee23824
When the QCIF codec is being used, you may observe small flashes in the video window, which might look like the video is corrupted.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee23824
CSCee35290
When logged into Windows without administrator authority and trying to download the installation program, an error is seen by the user.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee35290
CSCee35306
A Cisco VT Advantage installation fails when you restart the install program immediately after cancelling a previous installation attempt.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee35306
CSCee37983
The Cisco VT Advantage installation program should not allow multiple users to install Cisco VT Advantage on the same PC.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee37983
CSCee44986
On a PC with Windows 2000, Service Pack 3, the CDP.SYS and CPMT.SYS drivers are not installed during the Cisco VT Advantage installation.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee44986
CSCee50448
After an uninstall of Cisco VT Advantage, the user still sees the Cisco VT Advantage icons on the Windows desktop and on the Windows Start>Programs menu.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee50448
CSCee54497
CDP driver failed to install during autoupdate on a Celeron PC.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee54497
CSCee66107
A blue screen crash occurs on the PC during an upgrade of Cisco VT Advantage.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee66107
CSCef88287
After an upgrade of Cisco VT Advantage, the log files are not created.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef88287
CSCeg03708
QCIF not supported correctly by CVTA.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg03708
CSCeg05249
When starting Cisco VT Advantage after an initial installation, the Cisco VT Advantage icon may not appear in the system tray in the Windows desktop.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg05249
CSCeg06701
The Cisco VT Advantage Deployment Tool needs to put the installation executable file in the \CVTA directory.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCeg06701
Closed Caveats
Table 3 describes the caveats that were closed in this version.
Other Issues
Cisco CallManager
There are some known problems on Cisco CallManager 4.1(2).
Problem Description (CSCef11657)
The Cisco VT Advantage Local and Remote windows open even when there is insufficient video bandwidth for the call, and no video is transmitted.
Workaround: None.
Refer to CSCef11657 for more information.
Problem Description (CSCee65443)
When Cisco VT Advantage is running on the PC and an intercluster trunk parked call is retrieved, it is only a one-way video call.
Workaround: None.
Refer to CSCee65443 for more information.
Cisco IP Phone 7960G/7940G
There are known problems on the Cisco IP Phone 7960G/7940G connected to a PC running Cisco VT Advantage.
Problem Description (CSCef38096)
If Cisco VT Advantage connects as it should and if you reset the phone using **#**, Cisco VT Advantage loses the link and never gets it back.
Workaround:
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Refer to CSCef38096 for more information.
General PC
There are some known problems related to PCs.
Problem Description (CSCee29961)
A blue screen might occur when an older version of Cisco Security Agent is running. The driver name is CSA_*.sys ("*" represents many different character possibilities). It is not clear whether the crash only occurs when Cisco VT Advantage is active.
Workaround: Upgrade the Cisco Security Agent to 4.0.2 or later.
Refer to CSCee29961 for more information.
Problem Description (CSCee44874)
A blue screen crash in Windows 2000 has been seen when either inserting or removing a USB device. Note that this also includes docking and undocking from a port replicator. While the dump is occurring, the system will indicate that the error occurred in UHCD.SYS.
Workaround: The Microsoft patch can be found and applied from the Cisco VT Advantage software zip file. The file name is W2KUSBHotfix.zip.
Refer to CSCee44874 for more information.
Problem Description
When the Intel NIC driver e100bnt5.sys is not running at a minimum level of 7.1.12, blue screen crashes labelled as NDIS.sys have been observed during testing with and without Cisco VT Advantage installed on the PC.
Workaround: This blue screen crash error can be provoked with or without Cisco VT Advantage installed on the PC. To avoid this crash, it is recommended that users upgrade to the minimal driver level of 7.1.12 from Intel's web site: http://www.intel.com/
Problem Description
Large video packet loss resulting in poor video quality, frozen or no video is present when the "Media Type" settings on a PC are not set to "Auto Select". The default setting may vary based on PC manufacturer. A port mismatch between the Cisco IP Phone and the PC will cause this problem.
Workaround: On PC's running Windows 2000 follow these steps:
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Administrators should ensure that users have a 100 Mbps full duplex connection between their phones and PCs.
Obtaining Documentation
Cisco documentation and additional literature is available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://cisco.com/univercd/cc/td/doc/pcat/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the Documentation Roadmap section.
Copyright © 2004 Cisco Systems, Inc. All rights reserved.
