- Preface
-
- Configuring the Cisco Application Control Engine
- Configuring the Cisco TelePresence Multipoint Switch
- Configuring the Cisco Router with IVR
- Configuring Cisco Unified Communications Manager
- Configuring Cisco TelePresence Manager
- Configuring Cisco Session Border Controllers
- Configuring Cisco TelePresence MSE 8000 Series
- Configuring Internet Group Management Protocol for Multicast Support
- Configuring Cisco Jabber Support
- Glossary
- Configuring Service Numbers
- Configuring IVR Prompts
- Scheduling Meetings
- Scheduling Rendezvous Meetings
- Managing Active Meetings
- Prerequisites for Active Meeting Management
- Managing Active Meetings
- Field Reference for the Active Meetings List Page
- Field Reference for the Participants View of Active Meeting Diagnostics
- Field Reference for the Events View of Active Meeting Diagnostics
- Field Reference for the Modify an Active Meeting Page
- Configuring Reservation Types
Configuring Collaboration Services
The following sections describe how to configure collaboration services:
•
Scheduling Rendezvous Meetings
•
Configuring Reservation Types
Configuring Service Numbers
The service number is the string of digits that users dial to reach the associated service. You can create custom service numbers (with associated custom IVR prompts) for each service provider.
The following sections describe how to configure service numbers:
Adding Service Numbers
Before You Begin
Configure the service provider and IVR prompt set that are associated with the service number.
Procedure
To add a new service number, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Service Numbers.
The Service Numbers window is displayed.
Step 2
From the toolbar, click Add A New Service Number.
Step 3
Enter the settings as appropriate.
Table 13-1 describes the fields.
Step 4
To save your changes, click Save.
Editing Service Numbers
Procedure
To edit a service number, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Service Numbers.
The Service Numbers window is displayed.
Step 2
In the item table, click the applicable entry.
Step 3
From the toolbar, click Edit This Service Number.
The details for the service number is displayed. Fields contain the currently-configured values.
Step 4
Modify field entries as appropriate.
Table 13-1 describes the fields.
Step 5
To save your changes, click Save.
Deleting Service Numbers
Procedure
To delete a service number, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Service Numbers.
The Service Numbers window is displayed.
Step 2
In the item table, check the check box next to the entry that you want to delete. You can delete multiple service numbers at one time by checking the check box next to each entry that you want to delete.
Step 3
Click Delete.
Step 4
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Tip
If you prefer to view the details of a service number prior to deleting it, in the Service Numbers window, you can click the applicable Service Number to go to the Service Number page. After verifying that you have chosen the correct service number to delete, click Delete This Service Number, and then in the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Service Number Fields
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Number |
The string of digits that users dial to reach this service. You can enter up to 32 characters (which can include dashes, underscores, and parentheses after the first character). |
Name |
Text string used to identify this service number when scheduling a meeting. |
Description |
Text string describing this service number. See the "Common Field Properties" section. |
Service |
Drop-down list of the available services. Choose the service that you want to associate with this service number. |
Service Provider |
Drop-down list of the available service providers. Choose the service provider that you want to associate with this service number. See the "Adding Service Providers" section. |
IVR Prompt |
Drop-down list of the available sets of IVR prompts. For example, you can define a set of IVR prompts such as a welcome message and a help desk message for an organization. Choose the IVR prompt set that you want to associate with this service number. See the "Adding IVR Prompts" section. |
Configuring IVR Prompts
Cisco routers store voice files that provide interactive voice response (IVR) prompts to users in response to certain activities. For example, you can define IVR prompts to welcome users to a call, to request a meeting ID when a user calls in, to indicate that the meeting has not yet started, or to direct users to the help desk.
Service Providers can configure custom IVR prompts for each organization or for different languages. When scheduling a meeting, you specify a the name of a service number, which dictates which prompt set is used for the meeting.
Note
In order to play IVR prompts in the administration console, the browser requires a media player plug-in capable of playing the .au audio file format.
The following sections describe how to configure IVR prompts:
•
Default Cisco IVR Prompts for Lab Use
Default Cisco IVR Prompts for Lab Use
The Cisco TelePresence Exchange System comes preloaded with a default Cisco IVR prompt set called CTX Default Ivr Prompts. You can rename, replace or delete the default Cisco IVR prompt set. However, the system will replace the prompt set in its original form the next time the call engine servers restart. For this reason, we recommend that you do not rename the default set or create a different set with the same name.
Note
The default Cisco prompts are provided for lab use only. In production, you must use one or more custom prompt sets rather than the default Cisco prompts.
Table 13-2 describes the default IVR prompts.
Adding IVR Prompts
Before You Begin
Install and configure the Cisco router.
Record or locate a prompt or prompt set that is recorded in 8-bit mu-Law encoded NeXT/Sun AU audio format, 8000Hz, 16-bit Mono.
Procedure
To add a new IVR prompt or set of IVR prompts, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > IVR Prompts.
The IVR Prompts window is displayed.
Step 2
From the tool bar, click Add A New IVR Prompt.
Step 3
Enter the settings as appropriate.
Table 13-3 describes the fields.
Step 4
To save your changes, click Save.
Related Topics
To configure prompts on the Cisco router, see the "Configuring the Cisco Router with IVR" chapter.
Editing IVR Prompts
Procedure
To edit the IVR prompts, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > IVR Prompts.
The IVR Prompts window is displayed.
Step 2
In the item table, click the applicable entry.
The IVR Prompt Overview window for the IVR prompt is displayed.
Step 3
From the toolbar, click Edit This IVR Prompt.
The Edit IVR Prompts window is displayed. You can click Play to hear the existing recording for each prompt.
Step 4
To replace an existing IVR file, click Upload for the entry and browse for the replacement file.
Table 13-3 describes each field.
Step 5
To save your changes, click Save.
Deleting IVR Prompts
Procedure
To delete IVR prompts, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > IVR Prompts.
The IVR Prompts window is displayed.
Step 2
In the item table, check the check box next to the entry that you want to delete. You can delete multiple IVR prompts at one time by checking the check box next to each entry that you want to delete.
Step 3
Click Delete.
Step 4
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Tip
If you prefer to view the details of an IVR prompt prior to deleting it, in the IVR Prompts window, you can click the applicable IVR Prompt to go to the IVR Prompt page. After verifying that you have chosen the correct IVR prompt to delete, click Delete This IVR Prompt, and then in the Deletion Confirmation dialog box, click Delete to confirm the deletion.
IVR Prompt Fields
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Name |
Text string identifying the group of IVR prompts. See the "Common Field Properties" section. Note |
Description |
Text string describing the group of IVR prompts. See the "Common Field Properties" section. |
Welcome Prompt |
Text string indicating the location of the voice file for the Welcome prompt. |
Invalid Meeting Prompt |
Text string indicating the location of the voice file for the Invalid Meeting prompt. |
Helpdesk Prompt |
Text string indicating the location of the voice file for the Helpdesk prompt. |
Max Participants Prompt |
Text string indicating the location of the voice file for the Maximum Participants prompt. |
Meeting Not Started Prompt |
Text string indicating the location of the voice file for the Meeting Not Started prompt. |
Request ID Prompt |
Text string indicating the location of the voice file for the Request Id prompt. |
Timeout Prompt |
Text string indicating the location of the voice file for the Timeout prompt. |
Unauthorized Prompt |
Text string indicating the location of the voice file for the Unauthorized prompt. |
Valid Meeting Prompt |
Text string indicating the location of the voice file for the Valid Meeting prompt. |
GoodBye Prompt |
Text string indicating the location of the voice file for the GoodBye prompt. |
No Conference Resource Available Prompt |
Text string indicating the location of the voice file for the No Conference Resource Available prompt. |
Meeting Locked Prompt |
Text string indicating the location of the voice file for the Meeting Locked prompt. |
Enter Host PIN Prompt |
Text string indicating the location of the voice file for the Enter Host PIN prompt. |
Host Join Timeout Prompt |
Text string indicating the location of the voice file for the Host Join Timeout prompt. |
Incorrect Host PIN Prompt |
Text string indicating the location of the voice file for the Incorrect Host PIN prompt. |
Transfer From Waiting Room Prompt |
Text string indicating the location of the voice file for the Transfer From Waiting Room prompt. |
Host PIN Helpdesk Transfer Prompt |
Text string indicating the location of the voice file for the Host PIN Helpdesk Transfer prompt. |
Scheduling Meetings
You can view the scheduled meetings on this Cisco TelePresence Exchange System, and you can schedule meetings.
The following sections describe how to schedule meetings and how to view existing meetings:
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Schedule Meeting Fields for Meet-Me Meetings
•
Schedule Meeting Fields for Remote Meetings
•
Schedule Meeting Fields for Two-Party Direct Meetings
•
Meeting Details Fields for Meet-Me, Remote, and Two-Party Direct Meetings
For information on meeting diagnostics, see the "Meeting Diagnostics" chapter.
Note
For information on scheduling Rendezvous meetings, see the "Scheduling Rendezvous Meetings" section.
Viewing Meetings
Procedure
To view the meetings scheduled on this Cisco TelePresence Exchange System, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
By default, this window displays all meetings from12:00 am (0000) of the current day, in your time zone, and one week from the current day. Meetings are sorted in ascending order by start time.
Tip
To view all meeting information on the system, click Clear Filters.
For information on how to use the sorting and filtering options, see the "Sorting and Filtering Lists in the Administration Console" section.
Note
The system uses the default filter options each time you choose a menu option.
Step 2
To view information about a meeting in the item table, click the subject of the applicable meeting to view the meeting details page. Table 13-7 lists the fields.
For information on how to view the meeting diagnostics for a meeting, see the "Meeting Diagnostics" chapter.
Scheduling Meetings
Procedure
To schedule a new meeting, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
Step 2
To schedule a meeting, click Add A New Meeting.
Step 3
Enter the settings for the meeting.
The following tables describe the meeting fields, depending on the type of meeting you select:
•
MeetMe—Table 13-4.
•
Rendezvous—Table 13-8. (For more information about Rendezvous meetings, see the "Scheduling Rendezvous Meetings" section.)
•
Remote—Table 13-5.
•
Two Party Direct—Table 13-6.
Step 4
To save your changes, click Schedule.
Canceling Meetings
Users with the SERVICEDESK, ADMIN or SYSTEM role can cancel a meeting as long as there are no participants currently attending the meeting.
When you cancel a meeting, the Cisco TelePresence Exchange System frees up any ports of organization bandwidth or segments of guaranteed media bridge capacity associated with the meeting, and participants can no longer join the meeting.
After you cancel the meeting, the system continues to maintain the meeting details and diagnostics. To remove the details and diagnostics, see the "Deleting Meetings" section.
Procedure
To cancel a meeting, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
Step 2
Click the applicable meeting to view the meeting details page.
Step 3
From the toolbar, click Cancel This Meeting.
Note
You cannot cancel a meeting that is currently active.
Step 4
In the Cancellation Confirmation dialog box, check the Cancel OBTP check box.
Step 5
Click OK to confirm the cancellation.
Deleting Meetings
Users with the ADMIN or SYSTEM role can delete a meeting as long as there are no participants currently attending the meeting.
When you delete a meeting, the Cisco TelePresence Exchange System cancels the meeting if it has not been previously cancelled, frees up any ports of organization bandwidth or segments of guaranteed media bridge capacity associated with the meeting, and removes the meeting details and diagnostics.
To cancel the meeting without removing the details from the system, see the "Canceling Meetings" section.
Procedure
To delete a meeting, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
Step 2
Click the applicable meeting to view the meeting details page.
Step 3
From the toolbar, click Delete This Meeting.
Note
You cannot delete a meeting that is currently active.
Step 4
To confirm the cancellation and deletion, click OK.
Schedule Meeting Fields for Meet-Me Meetings
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Meeting Type |
Radio buttons provide a choice of MeetMe, Rendezvous, Remote, or Two Party Direct. • • • • Note |
Subject |
Text description of the meeting. |
Start Time |
Date, start time, and time zone of the meeting. Text field or calendar to specify the date. Note |
Duration |
Duration of the meeting in minutes. Note |
Service Provider |
Drop-down list of service providers. Choose the service provider that will host this meeting. |
Scheduler |
Email address of the contact person for the meeting. When you enter this information, it is displayed on the telepresence IP phone during the meeting. This is useful if there is an issue with the meeting. |
Scheduler's Organization |
Drop-down list of the available organizations. Choose the organization of the scheduler to apply to the meeting. This field is required to enable service provider and organization inheritance capabilities. Some settings, such as automatic meeting extension and host settings, can be inherited. You can configure Meet-Me and Rendezvous meetings to inherit the settings from the meeting scheduler organization. Likewise, you can configure the organization to inherit the settings from the service provider. Service provider-level settings will be overridden if the inheritance option is not enabled at the organization level, and organization-level settings will be overridden if the inheritance option is not enabled at the meeting level. The scheduler organization is also used to determine the whitelist policy to apply to intra- and inter-service provider calls. |
Reservation Type |
Drop-down list of reservation types. Choose the reservation type to apply to the meeting. The reservation type determines whether the system provides guaranteed or best-effort service when reserving media bridge resources for the meeting, and the system selects a resource group based on the reservation type and other meeting parameters. |
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Region |
Drop-down list of regions. Choose the region where the meeting will be hosted. The system reserves media resources at a media POP in this region. |
Service Number Name |
Drop-down list of service number names. Choose the name of the service number that users dial to reach the service for the meeting. Note |
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Provisioned Endpoints |
Endpoints for which all configuration details (such as name, phone number, number of screens, and organization) are known by the administrator and configured on the system. Click Add Provisioned Endpoints to add an endpoint and configure the following values: • • • • • To add an additional endpoint, click Add Provisioned Endpoints again. |
Unprovisioned Endpoints |
Endpoint for which no configuration details are known by the administrator except the name of the meeting scheduler for that endpoint. Click Add Unprovisioned Endpoints to add an unprovisioned endpoint and configure the following values: • • • • • To add an additional endpoint, click Add Unprovisioned Endpoints again. |
Remote Endpoints |
Reserves capacity for a remote endpoint for an inter-service provider participant. No additional data is visible or configurable for this type of endpoint. To reserve capacity for a remote endpoint, click Add Remote Endpoints. A Remote Endpoint entry is displayed on the window. No additional configuration is possible. |
Additional Media Profiles |
Allows you to specify additional media profiles so that the Cisco TelePresence Exchange System can choose the correct bridge resource type on which to reserve the meeting based on the capacity and capabilities required by unexpected or unspecified endpoints that may join the meeting. For example, if only CTS endpoints are added to a meeting, the system will try to reserve CTMS resources for the meeting. If you add the built-in Default Generic H.323 media profile, then the system will try to reserve a TPS resource or MSE 8510. To choose a media profile to include in the meeting, click Add Media Profiles. |
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Meeting Extension |
Radio buttons provide a choice of Disabled, Enabled, or Inherit from Organization. • • • Note |
Meeting Extension Period (minutes) |
Available only if Meeting Extension is set to Enabled. Specify the length by which to automatically extend the meeting if resources are available when the meeting nears its configured duration. The extension length must be a multiple of 15 (for example, 15, 30 or 45). |
Max Meeting Extensions Allowed |
Available only if Meeting Extension is set to Enabled. Specify the maximum number of times the meeting can be extended if resources are available. The maximum number of extensions times the Meeting Extension Period must not exceed 1440 minutes (24 hours). Note |
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Enable Host/Guest Roles |
Check box. Check this check box to enable host and guest options for the meeting. |
Drop Participants On Host Exit |
Applicable only when Enable Host/Guest Roles is checked. Radio buttons provide a choice of the following conditions. • • • Note |
Host PIN |
Applicable only when Enable Host/Guest Roles is checked. Radio buttons provides the following choices: • • |
Custom Host PIN |
Applicable only when Enable Host/Guest Roles is checked, and Customize is selected for the Host PIN. The PIN that a participant must enter to join the meeting as a host. The PIN must be 6 digits long. |
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Additional Capacity |
Number of additional segments of media bridge capacity that the system needs to reserve for the meeting. Use this field to allocate media bridge resources for endpoints that are not configured to be part of the meeting but that you expect to join the meeting. To determine how many segments to add for each endpoint, use the following guidelines, depending on which media resource provides the meeting bridge: • • • Note For more information on capacity reservation and bridge selection, see "Organization Bandwidth, Endpoint Capacity, Protocols and Bridge Selection." |
Conference ID |
Text field. Enter a unique, eight-digit conference ID for users to dial to reach this meeting. Note |
Push OBTP |
Check box. Check the check box if you want the system to send One-Button-to-Push (OBTP) information to the IP phones in the rooms that are associated with the provisioned endpoints. |
Custom Screen Layout (Used on MSE 8510) |
For meetings on MSE 8510, select the screen layout used to display participant video. |
Schedule Meeting Fields for Remote Meetings
Schedule Meeting Fields for Two-Party Direct Meetings
Meeting Details Fields for Meet-Me, Remote, and Two-Party Direct Meetings
Scheduling Rendezvous Meetings
You can add, modify, cancel, and delete Rendezvous meetings and view information about Rendezvous meetings that are added on the system.
Note
Standing meetings are no longer supported on the Cisco TelePresence Exchange System as previously defined, but they have been replaced with an equivalent type of meeting. Instead of creating a standing meeting, create a Rendezvous meeting with a guaranteed reservation type.
For information on how to manage active meetings, see the "Managing Active Meetings" section.
The following sections describe how to maintain Rendezvous meetings:
•
Viewing Rendezvous Meeting Information
•
Modifying Rendezvous Meetings
•
Canceling Rendezvous Meetings
•
Scheduling Rendezvous Meetings Fields
•
Meeting Details Fields for Rendezvous Meetings
Adding Rendezvous Meetings
Procedure
To add a new Rendezvous meeting to the system, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
Step 2
From the toolbar, click Schedule New Meeting.
Step 3
Enter the settings for the meeting.
Table 13-8 describes the fields for scheduling Rendezvous meetings.
Step 4
To save your changes, click Schedule.
Viewing Rendezvous Meeting Information
Procedure
To view information about Rendezvous meetings that are added to the system, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed. The item table shows the meetings that have been created on the system.
By default, this window displays all meetings from12:00 am (0000) of the current day, in your time zone, and one week from the current day, sorted in ascending order by start time. Because Rendezvous meetings do not have a start time, these meetings are not displayed.
Tip
To view all meeting information on the system, including Rendezvous meetings, click Clear Filters.
For information on how to use the sorting and filtering options, see the "Sorting and Filtering Lists in the Administration Console" section.
Note
The system uses the default filter options each time you choose a menu option.
Step 2
To view information about a meeting in the item table, click the subject of the applicable meeting to view the meeting details page. Table 13-9 lists the fields.
For information on how to view the meeting diagnostics for a meeting, see the "Meeting Diagnostics" chapter.
Modifying Rendezvous Meetings
Note
An active Rendezvous meeting can be modified only by using the Active Meeting Management feature.
Procedure
To modify a Rendezvous meeting, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
Step 2
Click the applicable meeting to view the meeting details page.
Step 3
From the toolbar, click Modify This Meeting.
Fields displayed contain the currently-configured settings.
Note
When you try to modify a meeting that is currently active, you get a modified version of the Modify This Meeting window, with some fields disabled. For more information, see the "Managing Active Meetings" section.
Step 4
Modify field entries as appropriate (see Table 13-8).
Step 5
To save your changes, click Schedule.
Canceling Rendezvous Meetings
Users with the SERVICEDESK, ADMIN or SYSTEM role can cancel a Rendezvous meeting as long as there are no participants currently attending the meeting.
When you cancel a Rendezvous meeting, the Cisco TelePresence Exchange System frees up any ports of organization bandwidth or segments of guaranteed media bridge capacity associated with the meeting, and participants can no longer join the meeting.
After you cancel the meeting, the system continues to maintain the meeting details and diagnostics. To remove the details and diagnostics, see the "Deleting Rendezvous Meetings" section.
Procedure
To cancel a Rendezvous meeting, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
Step 2
Click the applicable meeting to view the meeting details page.
Step 3
From the toolbar, click Cancel This Meeting.
Note
You cannot cancel a meeting that is currently active.
Step 4
In the Cancellation Confirmation dialog box, click OK to confirm the cancellation.
Deleting Rendezvous Meetings
Users with the ADMIN or SYSTEM role can delete a Rendezvous meeting as long as there are no participants currently attending the meeting.
When you delete a Rendezvous meeting, the Cisco TelePresence Exchange System cancels the meeting if it has not been previously cancelled, frees up any ports of organization bandwidth or segments of guaranteed media bridge capacity associated with the meeting, and removes the meeting details and diagnostics.
To cancel the meeting without removing the details from the system, see the "Canceling Rendezvous Meetings" section.
Procedure
To delete a Rendezvous meeting, do the following procedure:
Step 1
From the navigation pane, choose Collaboration Services > Meetings.
The Meetings window is displayed.
Step 2
Click the applicable meeting to view the meeting details page.
Step 3
From the toolbar, click Delete This Meeting.
Note
You cannot delete a meeting that is currently active.
Step 4
To confirm the cancellation and deletion, click OK.
Scheduling Rendezvous Meetings Fields
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Meeting Type |
Radio buttons provide the following choices: • • • • |
Subject |
Text description of the meeting. |
Service Provider |
Drop-down list of service providers. Choose the service provider that will host this meeting. |
Scheduler |
Email address of the contact person for the meeting. When you enter this information, it is displayed on the telepresence IP phone during the meeting. This is useful if there is an issue with the meeting. |
Scheduler's Organization |
Drop-down list of the available organizations. Choose the organization of the scheduler to apply to the meeting. This field is required to enable service provider and organization inheritance capabilities. Some settings, such as automatic meeting extension and host settings, can be inherited. You can configure Meet-Me and Rendezvous meetings to inherit the settings from the meeting scheduler organization. Likewise, you can configure the organization to inherit the settings from the service provider. Service provider-level settings will be overridden if the inheritance option is not enabled at the organization level, and organization-level settings will be overridden if the inheritance option is not enabled at the meeting level. The scheduler organization is also used to determine the whitelist policy to apply to intra- and inter-service provider calls. |
Reservation Type |
Drop-down list of available reservation type names. Choose the name of the reservation type to apply to the meeting. The reservation type determines whether the system provides a guaranteed or best-effort level of service when reserving media bridge resources for the meeting. For more information about reservation types, see the "Configuring Reservation Types" section. |
Maximum Meeting Instance Duration |
Maximum length of any single instance of a Rendezvous meeting, in minutes, starting from the time the instance becomes active (when the first participant joins the meeting). The default value is 1440 minutes (24 hours). The range for the Rendezvous meeting is from 1 to 1440 minutes. An error occurs if the Rendezvous meeting exceeds 1440 minutes. At the end of the maximum meeting instance duration, all participants in the meeting are dropped, but participants can immediately rejoin the meeting as part of a new meeting instance. |
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Region |
Drop-down list of regions. Choose the region where the meeting will be hosted. The system reserves media resources at a media multi-region points of presence (POP) in this region. Note |
Service Number Name |
Drop-down list of service number names. Choose the name of the service number that users dial to reach the service for the meeting. |
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Provisioned Endpoints |
View only. This field is only editable when managing an active Rendezvous meeting. For information about managing active meetings, see the "Managing Active Meetings" section. |
Unprovisioned Endpoints |
View only. This field is only editable when managing an active Rendezvous meeting. For information about managing active meetings, see the "Managing Active Meetings" section. |
Number of Endpoints |
Specify the endpoint capacity to reserve for the meeting. To determine the capacity for the meeting, the system determines the type of media bridge resource to use for the meeting based on the profile(s) selected in the Additional Media Profiles field, multiplies the Number of Endpoints value by the default number of segments for that resource type, then adds the value in the Additional Capacity field. The default number of segments for a media bridge depends on the value of the MeetMe Default Screens parameter on the System > Global Configuration window, as follows: • • • To add additional capacity in a smaller multiple, use the Additional Capacity field. Note For more information on capacity reservation and bridge selection, see "Organization Bandwidth, Endpoint Capacity, Protocols and Bridge Selection." |
Additional Media Profiles |
Allows you to specify additional media profiles so that the system can choose the correct media bridge resource on which to reserve the meeting based on the capacity and capabilities required by unexpected or unspecified endpoints that may join the meeting. For example, if only CTS endpoints are added to a meeting, the system will try to reserve a CTMS resource for the meeting. If you add the built-in Default Generic H.323 media profile, then the system will try to reserve a TPS resource. Note To choose a media profile to include in the meeting, click Add Media Profiles. |
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Enable Host/Guest Roles |
Check Box. Check this check box to enable host and guest options for the meeting. |
Drop Participants On Host Exit |
Applicable only when Enable Host/Guest Roles is checked. Radio buttons provide a choice of the following conditions. • • • Note |
Host PIN |
Applicable only when Enable Host/Guest Roles is checked. Radio buttons provide a choice of the following choices: • • |
Custom Host PIN |
Applicable only when Enable Host/Guest Roles is checked, and Customize is selected for the Host PIN. The PIN that a participant must enter to join the meeting as a host. |
Allowed Host Endpoints |
List of the available endpoints that are designated as a host for the meeting. Only provisioned endpoints can be designated as a host. Click Add Allowed Host Endpoint to add an endpoint and configure the following values: • • |
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Additional Capacity |
Number of additional media bridge resource segments to reserve for the meeting. Note Use this field to allocate media bridge resources for endpoints that are not configured to be part of the meeting but that you expect to join the meeting. To determine how many segments to add for each endpoint, use the following guidelines, depending on which media resource provides the meeting bridge: • • • |
Conference ID |
Text field. Enter a unique, eight-digit conference ID for users to dial to reach this meeting. Note |
Custom Screen Layout (Used on MSE 8510) |
For meetings on the Cisco TelePresence Server MSE 8510, select the screen layout used to display participant video. |
Meeting Details Fields for Rendezvous Meetings
Managing Active Meetings
The Active Meetings page enables real-time management of Meet-Me and Rendezvous meetings that are currently in progress. The functions you can perform include locking or unlocking the meeting to control whether additional participants can join, muting or unmuting participants, increasing the media bridge resource capacity of the meeting, dialing out to endpoints, and increasing the duration of the meeting.
Note
The Active Meetings page allows you to view and manage active Meet-Me and Rendezvous meetings only. You cannot use this page to actively manage remote and two-party direct meetings, because those meetings are not held on the Cisco TelePresence Exchange System-configured bridge resources (such as a Cisco TelePresence Multipoint Switch in the exchange).
The following sections describe how to use the Active Meetings page.
•
Prerequisites for Active Meeting Management
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Field Reference for the Active Meetings List Page
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Field Reference for the Participants View of Active Meeting Diagnostics
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Field Reference for the Events View of Active Meeting Diagnostics
•
Field Reference for the Modify an Active Meeting Page
Prerequisites for Active Meeting Management
The following prerequisites apply to the use of active meeting management in the administration console only. See the API User Guide for the Cisco TelePresence Exchange System Release 1.1 at http://www.cisco.com/en/US/products/ps11276/products_programming_reference_guides_list.html for requirements for the use of the active meeting management API.
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The active meeting management options are enabled only after you add a valid active meeting management (ActiveMeetingMgmt) feature license. For instructions, see "Managing Licenses" chapter.
Without this license, you can only view the list of active meetings and view the diagnostic information of a given active meeting from the administration console, and you cannot make any changes to active meetings.
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You must log in to the administration console as a system, admin, or service desk user to use the active meeting management options. If you log in as any other user role, then you can only view the active meeting information and cannot make any changes to active meetings.
The service desk user role is intended for users who schedule, modify or cancel meetings and manage active meetings. Users with this role have view-only access to other areas of the administration console.
Managing Active Meetings
Procedure
To manage an active Meet-Me or Rendezvous meeting, do the following procedure.
Step 1
Log in to the administration console as a system, admin, or service desk user.
Step 2
Click Collaboration Services > Active Meetings.
The page lists only currently active meetings and automatically refreshes as meetings become active and inactive.
See the "Field Reference for the Active Meetings List Page" section.
Step 3
To view a specific active meeting, click the meeting scheduler.
For help finding a specific meeting, see the "Sorting and Filtering Lists in the Administration Console" section.
Step 4
In the Active Meeting Control area, you can use the following options:
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Lock Meeting or Unlock Meeting—When locked, no more participants can join the meeting by dialing into the meeting. Unlocking a meeting allows participants to dial into the meeting. Dial-out endpoints are not affected by whether a meeting is locked or unlocked.
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Unmute All Participants—Unmutes any meeting participants that are currently muted.
Step 5
In the Active Meeting Diagnostics area, you can choose one of the following views:
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Participants View—The page automatically refreshes as participants join and leave the meeting. This view enables you to mute, unmute, drop, redial, and send text messages to display to specified participants. See the "Field Reference for the Participants View of Active Meeting Diagnostics" section.
Note
When you check a check box to apply the mute, unmute, drop, redial or send text message action to a participant under the Participants Joining or Currently in the Meeting heading, wait for the "Updates Paused" message to display on the far right side of the heading bar before clicking the button to take the action. Occasionally, the page automatically refreshes before the "Updates Paused" message is displayed, which consequently clears your selection. If this happens, check the check box again, wait for the "Updates Paused" message, and then click the button to take the action
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Events View—Chronological summary of all events relating to this meeting that have occurred since the meeting was scheduled. For a Rendezvous meeting, this includes events from any previous instances of the meeting. See the "Field Reference for the Events View of Active Meeting Diagnostics" section.
Note
Once a meeting ends or becomes inactive, all the change and control options for the meeting become disabled. You can, however, continue to view the diagnostic information for the meeting. Additional meeting event diagnostic information is also available by using Meeting Diagnostics. For more information, see the "Viewing Meeting Diagnostics for Active Meetings" section.
Step 6
(Optional) Select Modify This Meeting to make further changes to the meeting. See the "Field Reference for the Modify an Active Meeting Page" section.
Note
On the meeting modification page, some settings are view-only when the meeting is active. For example, you cannot change the media bridge resource that is hosting the meeting, nor can you decrease the media bridge resource capacity of an active meeting. You can, however, increase the media bridge resource capacity of the meeting, dial out to additional endpoints, change host/guest settings, and increase the duration of the meeting.
Field Reference for the Active Meetings List Page
Field Reference for the Participants View of Active Meeting Diagnostics
Field Reference for the Events View of Active Meeting Diagnostics
Field Reference for the Modify an Active Meeting Page
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Meeting Type |
View only. Radio buttons provide a choice of MeetMe, Rendezvous, Remote, or Two Party Direct. • • • • Note |
Subject |
View only. Text description of the meeting. |
Start Time |
View only. Scheduled start time of the meeting. Note |
Duration |
Duration of the meeting in minutes. To increase the length of the meeting, enter a higher duration, up to a maximum of 1440 minutes (24 hours). For example, to add 30 minutes to a one-hour meeting, enter 90. Note |
Service Provider |
View only. The service provider hosting the meeting. |
Scheduler |
View only. Email address of the contact person for the meeting. |
Scheduler's Organization |
Organization to which the meeting scheduler belongs. To change the scheduler organization, choose a new organization from the drop-down list. Changing the scheduler organization may change the whitelist policy that the system applies to intra-and inter-service provider calls, because the policy is based on the scheduler organization and the organization of the endpoint. Because you can configure certain settings (such as automatic meeting extension and meeting host settings) to inherit their values from the scheduler organization, changing the scheduler organization may also affect the values that the system uses for these settings. Note |
Reservation Type |
View only. Reservation type specified for the meeting. The reservation type determines whether the meeting is guaranteed (the system reserved media bridge resources for the meeting when it was scheduled) or not guaranteed (the system did not reserve media bridge resources at scheduling time). |
Maximum Meeting Instance Duration |
View only. The maximum length of any single instance of a Rendezvous meeting, in minutes, starting from the point the instance becomes active (when one or more participants join the meeting). At the end of the maximum meeting instance duration, all calls in the meeting are dropped, but users can immediately rejoin the meeting as part of a new meeting instance. Note |
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Region |
View only. Region of the media bridge resource that is hosting the meeting. |
Service Number Name |
View only. Name of the service number that users dial to reach the service for the meeting. |
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Provisioned Endpoints |
The provisioned endpoints that are currently attending the meeting. Organization Name—The organization to which the endpoint is associated. Endpoint Name —Name of an endpoint that is currently attending the meeting. Ports (displayed only when managing a Meet-Me meeting)—Number of segments of organization bandwidth that the endpoint requires. The default value is zero. (The Max Ports setting for the organization determines the sum total amount of bandwidth that the organization endpoints can consume at a given time.) Dial Out—If the check box is checked, the system will dial out to reach the endpoint. When Dial Out is checked, you can click Redial on the Meeting Diagnostics page to have the system dial out to the endpoint again if the endpoint has left the meeting. This setting is view only for provisioned endpoints that are currently attending the meeting. Is Host (displayed only when managing a Meet-Me meeting)—If the check box is checked, the endpoint is designated as a host. Only provisioned endpoints can be designated as a host. This check box is view only for endpoints that are currently attending the meeting, and is used in conjunction with the Enable Host/Guest Roles check box. |
Add Provisioned Endpoint |
Click Add Provisioned Endpoint and configure the following values. • • • • Note • To add an additional endpoint, click Add Provisioned Endpoints again. Note |
Unprovisioned Endpoints |
The unprovisioned endpoints that are currently attending the meeting. Unprovisioned endpoints reserve ports of bandwidth for an unknown endpoint for a specific organization. • • • When Guest Dial Out is checked, you can click Redial on the Meeting Diagnostics page to have the system dial out to the endpoint again if the endpoint has left the meeting. This setting is view only for unprovisioned endpoints that are currently attending the meeting. • • |
Add Unprovisioned Endpoint |
Click Add Unprovisioned Endpoints to display a drop-down list of available organization names, and choose an organization to include in this meeting. • • Note • • To add an additional endpoint, click Add Unprovisioned Endpoints again. For Rendezvous meetings, the endpoint will be added only to the currently active instance of the meeting. |
Remote Endpoints |
Indicates whether capacity has been reserved for one or more remote endpoints for an inter-service provider participant. No additional data is visible for this type of endpoint. Note |
Add Remote Endpoint |
To reserve capacity for a remote endpoint, click Add Remote Endpoints. A Remote Endpoint entry is displayed on the window. Note |
Number of Endpoints |
Specifies the endpoint capacity to reserve for the Rendezvous meeting. Modifying this value on the Modify an Active Meeting Page also changes the value for future instances of the meeting. For information on how many segments of bridge capacity the system reserves for an endpoint, see "Organization Bandwidth, Endpoint Capacity, Protocols and Bridge Selection." Note |
Additional Media Profiles |
View only. Allows you to specify additional media profiles to so that the Cisco TelePresence Exchange System can choose the correct bridge resource type on which to reserve the meeting based on the capacity and capabilities required by unexpected or unspecified endpoints that may join the meeting. For example, if only CTS endpoints are added to a meeting, the system will try to reserve CTMS resources for the meeting. If an additional media profile is added for H.323, then the system will try to reserve a TPS resource. |
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Meeting Extension |
View only. Determines whether the meeting will be automatically extended if resources are available when the meeting nears the configured duration. |
Meeting Extension Period (minutes) |
Available only if Meeting Extension was enabled before the meeting became active. Specify the length to automatically extend the meeting by if resources are available when the meeting nears its configured duration. The extension length must be a multiple of 15 (for example, 15, 30 or 45). Note |
Max Meeting Extensions Allowed |
Available only if Meeting Extension was enabled before the meeting became active. Specify the maximum number of times the meeting can be extended if resources are available. The maximum number of extensions times the Meeting Extension Period must not exceed 1440 minutes (24 hours). |
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Enable Host/Guest Roles |
Check box. Uncheck the check box during an active meeting to disable host and guest options for the meeting. Note |
Drop Participants On Host Exit |
Applicable only when Enable Host/Guest Roles is checked. View only. When checked, the system drops all participants from the meeting when the host leaves. If the meeting has more than one host, participants will be dropped when all hosts have left the meeting. |
Host PIN |
Applicable only when Enable Host/Guest Roles is checked. View only. Radio buttons provide the following choices: • • |
Custom Host PIN |
Applicable only when Enable Host/Guest Roles is checked, and Customize is selected for the Host PIN. View only. The PIN that a participant must enter to join the meeting as a host. |
Allowed Host Endpoints |
Applicable only when Enable Host/Guest Roles is checked for a Rendezvous meeting. View only. List of the available endpoints that are designated as a host for the meeting, and the organization(s) with which they are associated. Only provisioned endpoints can be designated as a host. |
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Additional Capacity |
Number of additional media bridge resource segments to reserve for the meeting. Use this field to allocate media bridge resources for endpoints that are not configured to be part of the meeting but that you expect to join the meeting. To determine how many segments to add for each endpoint, use the following guidelines, depending on which media resource provides the meeting bridge: • • • Note |
Conference ID |
View only. The unique, eight-digit ID that users are prompted to enter if they dial in to the meeting rather than attending by using One-Button-to-Push (OBTP). |
Push OBTP |
View only. Indicates whether the meeting was configured to send One-Button-to-Push (OBTP) information to the IP phones in the rooms that are associated with the provisioned endpoints. Note |
Custom Screen Layout (Used on MSE 8510) |
For meetings on the Cisco TelePresence MCU MSE 8510, select the screen layout used to display participant video. |
Cancel |
To cancel any changes to the active meeting, click Cancel. |
Schedule |
To make changes to the active meeting, click Schedule. |
Configuring Reservation Types
The reservation type determines whether the system provides a guaranteed or best-effort level of service when reserving media bridge resources for a Meet-Me or Rendezvous meeting. The reservation type levels of service are defined as follows:
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Guaranteed—When you create a guaranteed Meet-Me meeting, the system reserves media bridge resources for the specified meeting duration. For a guaranteed Rendezvous meeting, the system reserves resources for the meeting that can never be used for other meetings.
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Best-effort—When you create a best-effort Meet-Me or Rendezvous meeting, the system does not reserve any media bridge resources in advance for the meeting. Instead, the system allocates resources when the first participant joins the meeting and deallocates resources when the last participant leaves the meeting. For a best-effort meeting, the system may fail to allocate resources to the meeting because all the available resources may be in use by other best-effort meetings for the given time period.
You configure Meet-Me meetings, Rendezvous meetings, and resource groups to be associated with specific reservation types. When creating a resource group, you configure the allowable amount of dedicated media resources and meeting booking capacity for each reservation type chosen. Assigning both a guaranteed and best-effort reservation type to a single resource group allows you to dedicate a specific percentage of the resources to guaranteed meetings and another percentage to best-effort meetings.
For more information about how to configure resource groups, see the "Configuring Resource Groups" section.
The following sections describe how to configure reservation types:
Adding Reservation Types
Procedure
To add a new reservation type, do the following procedure:
Step 1
From the navigation pane, choose Customers > Reservation Types.
The Reservation Types window is displayed.
Step 2
From the toolbar, click Add A New Reservation Type.
Step 3
Enter the fields as appropriate.
Table 13-14 describes the fields.
Step 4
To save your changes, click Save.
Editing Reservation Types
Procedure
To edit a reservation type, do the following procedure:
Step 1
From the navigation pane, choose Customers > Reservation Types.
The Reservation Types window is displayed.
Step 2
In the item table, click the applicable entry.
A summary window for the reservation type is displayed.
Step 3
From the toolbar, click Edit This Reservation Type.
The Edit Reservation Type window is displayed. Fields contain the currently-configured values.
Step 4
Modify field entries as appropriate.
Table 13-14 describes the fields.
Step 5
To save your changes, click Save.
Deleting Reservation Types
Before You Begin
To delete a reservation type, you need to remove all of the configuration items (such as meetings or resource groups) that are dependencies of this reservation type. For example, remove the reservation type that you want to delete from any associated resource groups, Rendezvous meetings or Meet-Me meetings that have not yet started. You cannot delete a reservation type that has been associated with a completed meeting.
Procedure
To delete a reservation type, do the following procedure:
Step 1
From the navigation pane, choose Customers > Reservation Types.
The Reservation Types window is displayed.
Step 2
In the item table, check the check box next to the entry that you want to delete. You can delete multiple reservation types at one time by checking the check box next to each entry that you want to delete.
Step 3
Click Delete.
Step 4
In the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Tip
If you prefer to view the details of a reservation type prior to deleting it, in the Reservation Type window, you can click the applicable reservation type to go to the Reservation Type page. After verifying that you have chosen the correct reservation type to delete, click Delete This Reservation Type in the toolbar, and then in the Deletion Confirmation dialog box, click Delete to confirm the deletion.
Note
When a dependency exists, the delete operation aborts and an error message is displayed that describes the dependent configuration item.
Reservation Type Fields
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Name |
Text string identifying this reservation type. See the "Common Field Properties" section. |
Description |
Text string describing this reservation type. See the "Common Field Properties" section. |
Guaranteed |
Check box. When you check this check box, meetings that are assigned this reservation type will be created as a guaranteed meeting. If you do not check the check box, meetings will be created as a best-effort meeting. Note For additional information about guaranteed and best-effort meetings, see the "Configuring Reservation Types" section. |
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