First Time Setup for All Other CTS Models
To set up your Cisco TelePresence System (CTS) for the first time, you must first load the CTS Administration software and bootup the system.
This section contains the following information:
Loading CTS Administration Software
CTS Administration Software is factory-installed on each codec and loads during initial bootup. To boot up CTS Administration Software:
Step 1 Power on the PDU that is on the bottom of the CTS cabinet by turning the switch to the On position.
Step 2 Turn on the codecs that are associated with your CTS device. The displays associated with each codec become active. CTS displays green check marks on all displays to show bootup progress. Bootup is complete when the system displays six check marks, as shown in Figure 1-1.
Tip Ignore any messages that indicate a communication error with the camera; this message indicates that the system has not yet downloaded the correct software or firmware.
Figure 1-1 Bootup Completed
Note If the last check mark displayed is a red “X,” there has been a compact flash error. If you receive this error, contact Cisco Technical Support.
Step 3 After bootup completes, make a note of the IP and MAC address that displays on the center of the screen, as shown in Figure 1-2. Use this information to log in to the Cisco TelePresence System Administration interface. This IP address displays until you log in to Cisco TelePresence System Administration or use Secure Shell (SSH) to log in to your CTS device.
Figure 1-2 System IP Address
Note If the IP address that displays is 192.168.100.2, the CTS device could not contact the DHCP server or your system does not use DHCP. Do one of the following:
1. If your network does not use DHCP, navigate to Configuration > IP Settings, change the DHCP Enabled setting to No, and specify a static IP address, subnet mask, gateway, and DNS server. Remember to reboot your codec after you configure a static IP address.
2. Set up a Cisco TelePresence system for a network that does not use DHCP by completing the procedure in the “Network Settings” section
3. Log into the CTS Administration interface directly by following the steps in Logging In To the Cisco TelePresence System Administration Interface Directly.
Logging In To the Cisco TelePresence System Administration Interface Directly
If your CTS cannot contact the DHCP server, of if your network does not use DHCP, log in to the Cisco TelePresence System Administration directly by following these steps:
Step 1 Connect an Ethernet cable between your PC and the Camera Ethernet connection on the codec.
For more information, see the First Time Setup Guide for your system on Cisco.com:
– Cisco TelePresence System 3200 Series
– Cisco TelePresence System 3000 Series
– Cisco TelePresence System 1300 Series
– Cisco TelePresence System T Series
-
Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
– Cisco TelePresence System 1100
– Cisco TelePresence System 1000
– Cisco TelePresence System 500 Series
Step 2 Make a note of the IP address that was assigned to your Ethernet LAN adapter.
Step 3 Open a browser and type in the IP address and press Enter. The Cisco TelePresence System Administration login screen displays.
Step 4 In the Admin field, type
admin
.
Step 5 In the Password field, type
cisco
.
Step 6 Click
Login
.
Step 7 Make network and DHCP changes to the CTS configuration as required.
Tip If your network does not use DHCP, navigate to Configuration > IP Settings, change the DHCP Enabled setting to No, and specify a static IP address, subnet mask, gateway and DNS server. You must reboot your codec after you configure a static IP address.
Configuring a Static IP Address for Networks That Do Not Use DHCP
If your network does not use DHCP, complete one of the following procedures to configure a static IP address for your Cisco TelePresence system.
See the following sections to manage static IP addresses:
Configuring a Static IP Address Using the Cisco TelePresence System GUI
To configure a static IP address using the Cisco TelePresence system GUI:
Step 1 Connect a DHCP-enabled PC to the secondary camera port of the primary codec. This connection is listed as the auxiliary network port in Figure 1-3.
Figure 1-3 Auxiliary Network Port Location
Step 2 Determine the IP address that the Cisco TelePresence system provided for your session.
Tip For Windows-based systems, you can see the IP address in the Support tab in the Local Area Connection Status window.
Step 3 Using Secure Shell SSH or another secure client program, start a CLI session with the Cisco TelePresence system using the IP address
xxx
.
xxx
.
xxx
.1,
Where:
xxx
.
xxx
.
xxx
is the IP address that Cisco TelePresence provided for your session.
For example, if your determine that the Cisco Telepresence system provided an IP address of 10.1.0.2, enter the address 10.1.0.1.
By default, the username is
admin
and the password is
cisco
.
Step 4 Network services are started automatically. If needed, enter the following command to start network services:
utils service start Calling_Services
Step 5 Using a supported Internet browser, log in to the Cisco TelePresence system GUI with the IP address that you used in Step 3.
Step 6 Enter the username and password when prompted. By default, the user is
admin
and the password is
cisco
.
Step 7 Navigate to
Configuration
>
IP Settings
.
Step 8 Change the DHCP Enabled setting to
No
.
Step 9 Enter a static IP address, subnet mask, and IP gateway for your system into the fields. Optionally, enter DNS server(s) and the network domain name. Your system saves the changes and automatically restarts.
Configuring a Static IP Address Using Command-Line Interface Commands
To configure a static IP address using command-line commands:
Step 1 Connect a DHCP-enabled PC to the secondary camera port of the primary codec. This connection is listed as the auxiliary network port in Figure 1-3.
Step 2 Determine the IP address that the Cisco TelePresence system provided for your session.
Tip For Windows-based systems, you can see the IP address in the Support tab in the Local Area Connection Status window.
Step 3 Using Secure Shell SSH or another secure client program, start a CLI session with the TelePresence system using the IP address
xxx
.
xxx
.
xxx
.1,
Where:
xxx
.
xxx
.
xxx
is the IP address that Cisco TelePresence provided for your session.
For example, if your determine that the Cisco Telepresence system provided an IP address of 10.1.0.2, enter the address 10.1.0.1.
By default, the username is
admin
and the password is
cisco
.
Step 4 Enter the following command to configure a static network IP address:
set network IP static
ip-address
ip-subnet
ip-gateway
[
dns-address
1][
dns-address2
][
domain-name
]
Where:
ip-address
is the IP address of the system
ip-subnet
is the IP subnet mask of the system
ip-gateway
is the IP gateway of the system
dns-address1
is the IP address of DNS server 1 (Optional)
dns-address2
is the IP address of DNS server 2 (Optional)
domain-name
is the domain name for the network (Optional)
Command Example
The following example gives the Cisco TelePresence system with an IP address of 10.0.0.2, a subnet of 255.255.255.0, a gateway of 10.0.0.1, a DNS server of 172.16.1.5, and a domain name of cisco.com:
admin:set network IP static 10.0.0.2 255.255.255.0 10.0.0.1 172.16.1.5 cisco.com
ip address successfully set
system restarting...
Configuring an Alternate TFTP Server (Optional)
If you need to use an alternative TFTP server, configure the parameters for the alternative TFTP server and related Cisco IP phone parameters in Unified CM on the Cisco Unified Communications Manager IP Phone Device page. See the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System for more information.
Note If you are using the TFTP address that DHCP supplies for Cisco Unified Communications Manager, do not perform this action.
Configuring Your System After Initial Bootup
After successful bootup, the CTS Administration Software loads. When the CTS Administration software completes loading, the Cisco Unified IP phone displays a welcome message that shows the system IP address. The welcome screen only appears the first time the system is booted up after initial installation or after a factory reset.
Note The telephone displays a directory number of 7000, but the telephone is not yet registered and does not function.
Before You Begin
If you have not already done so, configure Cisco Unified Communications Manager. See the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
.
To continue your initial setup:
Step 1 From the CTS Cisco Unified IP phone welcome page, press Next. The system reboots.
Note The system might reboot several times during the initial startup process.
Step 2 Open a browser on a computer that is connected to the network.
Step 3 In the URL field, type in your IP address and press
Enter
. The browser launches the Cisco TelePresence System Administration interface.
Note If you need to obtain the IP address, complete the following steps:
a. On the CTS Cisco Unified IP phone, press the Manual softkey at the bottom of the screen.
b. Locate “Info” at the bottom of the screen and press the Info soft key.
c. Scroll down to the IP Address listing and copy the address.
Step 4 Log in to the system by entering the following information:
-
Username: admin (case sensitive)
-
Password: cisco (case sensitive)
Note You can change your password in Unified CM. See the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
Step 5 Click
Login
. The Device Information window appears, as shown in Figure 1-4.
Figure 1-4 Device Information Screen
Note See the “Upgrading CTS Codec Firmware” section for information about upgrading to new CTS firmware releases.
Step 6 Navigate to the following to continue configuring your system:
Cisco Unified Communications Manager Settings
To specify TFTP server locations and view a list of available settings for this Cisco TelePresence system:
Step 1 Choose Configuration > Cisco Unified Communications Manager Settings. The Cisco Unified Communications Manager Settings window appears, as shown in Figure 1-8.
Figure 1-8 Cisco Unified Communications Manager Settings
Step 2 Configure Unified CM settings using the information in
Table 1-2
.
Note The Apply and Reset buttons become active when a value is entered in this field.
Table 1-2 Cisco Unified Communications Manager Settings
|
|
Use Configuration TFTP Server
|
-
Click
Automatic
to set the default condition, which is that the TFTP server will reply to DHCP requests for option 150, or for a list of TFTP servers that indicate to endpoints in the network where to find Unified CM configuration files.
-
Click
Specify
to manually supply IP addresses of TFTP servers in the interactive fields provided.
|
TFTP Server 1 through 5
|
Click
Specify
at
Use Configuration TFTP Server
to activate interactive fields that are provided for entering TFTP server IP addresses.
|
Cisco Unified Communications Manager 1 through 5
|
Display-only report that shows the names of up to five Cisco Unified Communications Managers.
|
CAPF Authentication String
|
Enter the Certificate Authority Proxy Function authentication string. The characters entered in this field must match the CAPF Authentication string entered in Unified CM.
|
Certificate Trust List (CTL)
|
The Delete CTL button becomes active when the CTS is provided with a CTL by a Unified CM configured in mixed authentication mode.
Click
Delete CTL
to delete all entries on the CTL.
|
Step 3 Click
Apply
to register new or modified settings.
Step 4 Click
Reset
to restore the original settings.
Note All codecs on the system must be connected and enabled for the factory reset to complete. To register a device, see the “Optional Hardware” and “Troubleshooting the Cisco TelePresence Configuration” sections of the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.
Related Information
See the following documentation for more information about Unified CM:
Upgrading CTS Codec Firmware
Note Upgrades should only be performed at night or during minimal Cisco TelePresence usage times. An upgrade takes up to 30 minutes to complete.
The procedure to upgrade CTS firmware is the same as the firmware upgrade procedure for the Cisco Unified CM IP phones. See the Uploading Files to the Cisco Unified CM TFTP Directory section of the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System
for complete instructions.
To download CTS firmware:
Step 1 Log into the
Download Software Select a Product
page on Cisco.com:
http://www.cisco.com/cisco/software/navigator.html
The Tools & Resources Download Software appears.
Step 2 Expand the Cisco TelePresence System folder and open the Cisco TelePresence System sub folder. A list of CTS devices appears.
Step 3 Select your CTS device
Step 4 Upload the firmware file to the TFTP directory of your Unified CM TFTP server.
Step 5 Restart the TFTP server.
Step 6 Change the firmware filename for the system(s) that you want to upgrade (either via the Device Defaults page, or on a per system basis) in the Cisco Unified CM Administration interface.
Step 7 Click the Restart button in Unified CM for the device(s) that you want to upgrade.
Managing Passwords
This section contains the following information about managing and troubleshooting password issues on the Cisco TelePresence System (CTS):
Resetting Your CTS Codec Password
Note You must be in the Cisco TelePresence room to read the newly requested passcode that shows on the main display.
At each point where the pwrecovery account requires input, the program will wait up to 60 seconds. If nothing is entered, the system will inform you that the entry took too long and will exit.
If you encounter any difficulty, open a case with Technical Assistance Center (TAC) via the Internet at http://tools.cisco.com/ServiceRequestTool/create/, or contact your Cisco technical support representative and provide the representative with the information you have gathered about the problem.
Before You Begin
Make sure that the CTS is not in a call, and that there is only one instance of someone trying to reset the password, otherwise the session will abort.
Procedure
To reset your CTS codec password:
Step 1 SSH into the codec from your laptop.
Step 2 Login with the following:
-
Username: pwrecovery
-
Password: pwreset
The following message appears in the SSH client window:
Example 1-1 Welcome to Password Reset
dhcp-249:~ $ ssh pwrecovery@10.00.00.100 pwrecovery@10.00.00.100's password:
***********************************************
************************************************* Welcome to password reset ** ***********************************************
***********************************************
Do you want to continue ? (y/n):y
Preparing the system...
Please enter the passcode:
Step 3 The system will ask whether you want to continue. Type Y then return to continue
Note If desired, type any other key then return to exit.
This system will now prepare for password reset and prompt you for a passcode. The new passcode is displayed on the CTS main display, as shown in the following example:
Password reset is now being run
Passcode: 919175
Note The passcode is a randomly generated number and will be different for each login attempt. If you enter the wrong passcode, the system will inform you that the passcode was incorrect and will exit, as shown in the following example. If this happens, repeat Step 1 and Step 2.
Example 1-2 Invalid Password Reset Request
Do you want to continue ? (y/n):y Please enter the passcode:12345 Sorry that was an invalid passcode... Connection to 10.00.00.100 closed.
When you enter the correct passcode, the CTS will then reset the administration account name and password to the system defaults. The following example shows successful password reset information:
Example 1-3 Successful Password Reset Request
Please enter the passcode:507530 resetting admin name and password stopping any existing admin session admin account and password reset to default success in applying security rules Connection to 10.00.00.100 closed.
Note If you are using the CTS with a Cisco Unified Communications Manager, the next time you perform a “Refresh” or “Reset” from the Unified CM, the administration account name and password will be reconfigured to the values specified in the Unified CM device page.
Restoring Connectivity to the Codec
If you lose connectivity to the codec, refer to the Cisco TelePresence System Assembly, Use & Care, and Field-Replaceable Unit Guide for your system on Cisco.com:
– Cisco TelePresence System 3200 Series
– Cisco TelePresence System 3000 Series
– Cisco TelePresence System 1300 Series
– Cisco TelePresence System T Series
-
Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
– Cisco TelePresence System 1100
– Cisco TelePresence System 1000
– Cisco TelePresence System 500 Series