Before You Begin
Before beginning the tasks in this guide, familiarize yourself with the following:
Call Control Device Information
CTS Assembly and Wiring Guidelines
Make sure your CTS is properly assembled and wired according to the guidelines in the Cisco TelePresence System assembly documentation. See the Cisco TelePresence System Install and Upgrade Guides for your system on Cisco.com:
– Cisco TelePresence System 3200 Series
– Cisco TelePresence System 3000 Series
– Cisco TelePresence System 1300 Series
– Cisco TelePresence System T Series
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Support > Product Support > TelePresence > TelePresence Personal Endpoints > TelePresence Office
– Cisco TelePresence System 1100
– Cisco TelePresence System 1000
– Cisco TelePresence System 500 Series
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Support > Product Support > TelePresence > Cisco TelePresence Touch
– Cisco TelePresence Touch for C Series
– Cisco TelePresence Touch 12
CTS Software Download Support
Make sure you have downloaded supported CTS software. Navigate to your CTS device on Cisco.com.
Step 1 Navigate to your device:
– Cisco TelePresence System 3200 Series
– Cisco TelePresence System 3000 Series
– Cisco TelePresence System 1300 Series
– Cisco TelePresence System T Series
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Products > TelePresence > TelePresence Personal Endpoints > TelePresence Office
– Cisco TelePresence System 1100
– Cisco TelePresence System 1000
– Cisco TelePresence System 500 Series
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Support > Product Support > TelePresence > Cisco TelePresence Touch
– Cisco TelePresence Touch for C Series
– Cisco TelePresence Touch 12
For example:
Products > TelePresence > TelePresence Endpoints - Immersive > Cisco TelePresence System 1300 Series > Cisco TelePresence System 1300-65 > TelePresence Software-1.9.1.1(2)
Step 2 Select software and choose whether to download now or add it to your cart. For example:
CTS.1-9-0-1-2R-K9.P1.sbn
Release Date: 09/MAY/2012
Cisco TelePresence System Software for CTS500, CTS1000, CTS1100, CTS1300, CTS3000, CTS3010, CTS3200 and CTS3210
Size: 45240.42 KB (46326180 bytes)
CTS Upgrade Order
Cisco recommends that you upgrade software for your Cisco TelePresence System and peripherals in the following order:
1. Unified CM
2. CTS endpoints
3. Cisco TelePresence Multipoint Switch (CTMS)
4. CTS-Manager
See the following documentation for support information:
DHCP Connectivity Requirements
Provide a Dynamic Host Configuration Protocol (DHCP) server to achieve connectivity. CTS uses DHCP by default.
Laptop Screen Resolution Recommendation
For best results, Cisco recommends that you change your laptop screen resolution to 1024 x 768.
MAC Address Availability
Make sure the MAC address of the device you are installing is known or available:
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The MAC address comprises a unique 12-character hexadecimal number that identifies a Cisco Unified IP phone or other hardware device.
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Locate the MAC address number on a label on the back of the Cisco TelePresence system primary codec (for example, 000B6A409C405). Unified CM makes the MAC address a required field for Cisco Unified IP phone device configuration.
The MAC address is also displayed on the CTS main display screen during boot-up.
Note When entering the MAC address in Unified CM fields, do not use spaces or dashes, and do not include any other characters that may precede the MAC address on the label.
Network Time Protocol (NTP) Requirements
NTP is required to synchronize the clocks on Cisco IP telephony servers. NTP must be configured properly to ensure that calendar events appear as expected.
See
Table 1-5
in Chapter 1, “Configuring the Cisco TelePresence System” for more information about configuring NTP and other CTS system settings.
Unified Communications Manager and MIDlets Download Support
Make sure that Unified CM is running and is using supported software for your release. For complete Cisco TelePresence software compatibility information, see the software support matrix on the
Cisco TelePresence Administration Software
page at the following URL:
http://www.cisco.com/en/US/products/ps8332/products_device_support_tables_list.html
Note To enable all available features on your CTS Cisco Unified IP phone, you must download and configure MIDlets. The supported MIDlet version is embedded in the software files that are available when you click Download Software on the Cisco Unified Communications Manager Support page at the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Or navigate to Products > Voice and Unified Communications > IP Telephony > Call Control > Cisco Unified Communications Manager (CallManager) > Cisco Unified Communications Manager Version x.x > Unified Communications Manager/CallManager Device Packages.
Check the following:
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The Cisco TelePresence device name in Cisco Unified CM follows the following format: The characters “SEP” followed by the device MAC address. Assign the hostname so that it is resolvable by Domain Name System (DNS), for example:
MAC address: “ 00:0D:D1:23:45:A1 “
Cisco TelePresence Host Name: “ SEP000DD12345A1 “
Note DNS (domain) is optional.
Web Browser Support
Cisco administration interfaces are supported on Internet Explorer (IE) version 6 (recommended).
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly
What’s New in Cisco Product Documentation
, which also lists all new and revised Cisco technical documentation, at the following URL:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the
What’s New in Cisco Product Documentation
as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.