Table Of Contents
Operating System Conversion Procedure for Supervisor Engine 720 and Supervisor Engine 32
Installing the Replacement Supervisor Engine
Converting from Catalyst Operating System to Cisco IOS for a Single Supervisor Engine
Installing the Replacement Supervisor Engine
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Product Alerts and Field Notices
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Operating System Conversion Procedure for Supervisor Engine 720 and Supervisor Engine 32
This document provides the procedure for converting a Cisco IOS software image to a Catalyst operating system software image on a replacement Supervisor Engine 720 or Supervisor Engine 32 using a removable media card.
Converting from Catalyst Operating System to Cisco IOS for Dual Supervisor Engines and High Availability
This procedure is applicable for chassis with dual supervisor engines and operating in high availability mode. After you complete the installation of the replacement supervisor engine, follow the procedure to convert the system from the Catalyst operating system image to a Cisco IOS image.
Installing the Replacement Supervisor Engine
To install the replacement supervisor engine, follow these steps:
Step 1
Remove the defective supervisor engine from the Catalyst 6500 series switch.
If you are unsure about the correct procedure for removing a supervisor engine from the switch chassis, refer to the removal and replacement procedures at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat6000/cfgnotes/78_15767.htm
Step 2
Refer to the module installation procedure in the module installation note located at the URL in Step 1.
Step 3
Note
Step 4
Note
Step 5
If you are unsure about the correct procedure for installing a supervisor engine in the switch chassis, refer to the module removal and replacement procedures at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat6000/cfgnotes/78_15767.htm
Step 6
You might need to repeat this keystroke sequence several times before the supervisor engine enters the ROMMON mode.
Changing ROMMON Configuration to Convert from the Catalyst Operating System to the Cisco IOS Operating System
This procedure is applicable for chassis with dual supervisor engines and operating in redundant mode with high availability. After you complete the installation of the removable media card as specified in the "Installing the Replacement Supervisor Engine" section, follow these steps to convert a system from a Catalyst operating software image to a Cisco IOS image:
After you have completed the operating system conversion task, finish the process by attaching the network interface cables to the interface ports.
Converting from Catalyst Operating System to Cisco IOS for a Single Supervisor Engine
This procedure is applicable for chassis equipped with a single supervisor engine. After you complete the installation of the replacement supervisor engine, follow the procedure to convert the system from the Catalyst operating system image to a Cisco IOS image.
Installing the Replacement Supervisor Engine
To install the replacement supervisor engine, follow these steps:
Step 1
Note
Step 2
Note
Step 3
If you are unsure about the correct procedure for removing a supervisor engine from the switch chassis, refer to the removal and replacement procedures at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat6000/cfgnotes/78_15767.htm
Step 4
Refer to the module installation procedure in the module installation note located at the URL in Step 3.
Step 5
Note
Step 6
Note
Step 7
http://www.cisco.com/univercd/cc/td/doc/product/lan/cat6000/cfgnotes/78_15767.htm
Step 8
Step 9
Changing ROMMON Configuration to Convert from Catalyst Operating System to Cisco IOS on Chassis with One Supervisor Engine
This procedure is applicable for chassis with one supervisor engine. After you complete the installation of the replacement supervisor engine, follow these steps to convert a system from the Catalyst operating system image to a Cisco IOS image:
The following example shows how to convert your system from running Cisco IOS to Catalyst operating software:
Router>Router> enableRouter#Router# format bootflash:Format operation may take a while. Continue? [confirm]yFormat of bootflash completeRouter# dir bootflash:Directory of bootflash:/No files in directory65536000 bytes total (65536000 bytes free)Router# dir disk0:Directory of disk0:/1 -rw- 15031472 May 28 2004 22:35:38 cat6000-sup720k8.8-3-2.bin (or cat6000-sup32pfc3cvk8.8-4-4.bin for Supervisor Engine 32)2 -rw- 17036892 May 28 2004 14:13:50 c6msfc3-psv-mz.122-17d.SXB1 (or c6msfc2a-jsv-mz.122-17d.SXB11a.bin bootflash: for Supervisor Engine 32)63873024 bytes total (31801344 bytes free)Router# copy disk0:c6msfc3-psv-mz.122-17d.SXB1 bootflash:Destination filename [c6msfc3-psv-mz.122-17d.SXB1]? (hit enter)Copy in progress...CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC17036892 bytes copied in 88.320 secs (192900 bytes/sec)Verifying compressed IOS image checksum...Verified compressed IOS image checksum for bootflash:c6msfc3-psv-mz.122-17d.SXB1Router# dir bootflash:Directory of bootflash:/1 -rw- 17036892 January 13 2005 17:00:49 c6msfc3-psv-mz.122-17d.SXB165536000 bytes total (48498980 bytes free)Router# configure terminalEnter configuration commands, one per line. End with CNTL/Z.Router(config)# no boot systemRouter(config)# boot system flash disk0:Router(config)# boot system flash bootflash:Router(config)# config-register 0x2102Router(config)# endRouter#Router# write memoryBuilding configuration...[OK]Router# show bootRouter# reloadProceed with reload? [confirm]Console> enableConsole> (enable) set boot system flash disk0: prependConsole> (enable) set boot config-register 0x2102Related Documentation
For additional information on the operating system conversion process, refer to the following URLs:
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Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. This section explains the product documentation resources that Cisco offers.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a library of technical product documentation on a portable medium. The DVD enables you to access installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the HTML documentation and some of the PDF files found on the Cisco website at this URL:
http://www.cisco.com/univercd/home/home.htm
The Product Documentation DVD is created monthly and is released in the middle of the month. DVDs are available singly or by subscription. Registered Cisco.com users can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
Ordering Documentation
You must be a registered Cisco.com user to access Cisco Marketplace. Registered users may order Cisco documentation at the Product Documentation Store at this URL:
http://www.cisco.com/go/marketplace/docstore
If you do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Documentation Feedback
You can provide feedback about Cisco technical documentation on the Cisco Technical Support & Documentation site area by entering your comments in the feedback form available in every online document.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to do the following:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked encryption key or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT to find other means of encrypting the data before sending any sensitive material.
Product Alerts and Field Notices
Modifications to or updates about Cisco products are announced in Cisco Product Alerts and Cisco Field Notices. You can receive Cisco Product Alerts and Cisco Field Notices by using the Product Alert Tool on Cisco.com. This tool enables you to create a profile and choose those products for which you want to receive information.
To access the Product Alert Tool, you must be a registered Cisco.com user. (To register as a Cisco.com user, go to this URL: http://tools.cisco.com/RPF/register/register.do) Registered users can access the tool at this URL: http://tools.cisco.com/Support/PAT/do/ViewMyProfiles.do?local=en
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Tip
If you suspect that the browser is not refreshing a web page, force the browser to update the web page by holding down the Ctrl key while pressing F5.
To find technical information, narrow your search to look in technical documentation, not the entire Cisco.com website. On the Cisco.com home page, click the Advanced Search link under the Search box and then click the Technical Support & Documentation.radio button.
To provide feedback about the Cisco.com website or a particular technical document, click Contacts & Feedback at the top of any Cisco.com web page.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411
Australia: 1 800 805 227
EMEA: +32 2 704 55 55
USA: 1 800 553 2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/univercd/cc/td/doc/abtunicd/136957.htm
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http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents shipped with your product.
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