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Table Of Contents
Theatre/Country Return Instructions
Return With Credit, Return Without Credit, Return and Replace RMA Return Location
2-Tier Distributor Return Location
Service Asset Recovery Contacts
Non-Service Asset Recovery Contacts
Service Asset Recovery Contacts
Non-Service Asset Recovery Contacts
Service Asset Recovery Contacts
Non-Service Asset Recovery Contacts
Return With Credit, Return Without Credit, Return and Replace RMA Return Location
2-Tier Distributor Return Location
Service Asset Recovery Contacts
Non-Service Asset Recovery Contacts
Return With Credit, Return Without Credit, Return and Replace RMA Return Location
2-Tier Distributor Return Location
Service Asset Recovery Contacts
Non-Service Asset Recovery Contacts
Service Asset Recovery Contacts
Non-Service Asset Recovery Contacts
Return With Credit, Return Without Credit, Return and Replace RMA Return Location
2-Tier Distributor Return Location
Service Asset Recovery Contacts
Non-Service Asset Recovery Contacts
Return With Credit, Return Without Credit, Return and Replace RMA Return Location
2-Tier Distributor Return Location
Service Asset Recovery Contacts
Non-Service Asset Recovery Contacts
RMA Return Procedures
This document contains the following sections:
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Theatre/Country Return Instructions
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•
RMA Return Procedures
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Follow these packing instructions for all return shipments:
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Theatre/Country Return Instructions
Please return your RMA to the address listed in the "Return Address" field of the RMA/Service Order Status Tool (SVO). If you are unable to access SVO, please use the appropriate country depot listed below.
United States and Canada
The following information is in this section:
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•
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Service RMA Return Locations
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Methods for Return
1. POWR: If you have Internet access and the ability to print the shipping label, you can eliminate future reminders and emails for this RMA by using the POWR tool, found here: www.cisco.com/go/logistics.
Have your RMA number(s) ready, and follow the instructions online. If you use the POWR tool, a pick-up will be scheduled and shipping costs will be covered by Cisco.
2. Return Label(s): Use all labels enclosed, 1 for each box (3 label system see below screenshot). You will still receive follow-up communications from Cisco until the shipment is received by Cisco.
a) Peel Away Return Label: Use the shipping label on your box(es) by peeling-away the original address label to reveal it. If your shipment arrived with multiple boxes packed in a larger box, labels will be on each internal box. Use those individual boxes to pack the parts you are returning. If your shipment arrived as just one box, use that box and the label on it.
b) All Other Return Labels (located in the clear packet on side of the box): Adhere the prepaid label so that the shipping address is visible. If you have a 3-piece label, see below screenshot for instructions.
If you use the prepaid label, you will need to use your organization's outgoing shipping to return the package. Shipping costs will be covered by Cisco.
Using the 3-piece UPS Shipping Label, place labels on the Cisco return as below:
Return With Credit, Return Without Credit, Return and Replace RMA Return Location
United States and Canada
http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html
2-Tier Distributor Return Location
United States and Canada
http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html
Service Asset Recovery Contacts
E-mail: asset-recovery@cisco.com
Phone: 1 800 553-2447 and select option 4, option 2
Non-Service Asset Recovery Contacts
E-mail: wwrl-nam-returns@cisco.com
European Market (EEA)
The following information is in this section:
•
Service RMA Location
Return to address specified on SVO status tool http://tools.cisco.com/serviceordertools/svosubmit/tools.do
Main Return Address from EEA countries
Cisco Systems International BV
C/O Kuehne + Nagel
Sojadijk 4
HELMOND, 5704 RL
The NetherlandsMain Return Address from NON-EEA countries
Please check your return address on SVO tool http://tools.cisco.com/serviceordertools/svosubmit/tools.do
If you can't access SVO status tool please contact Asset Recovery via the contacts provided below.
Service Asset Recovery Contacts
E-mail: asset-recovery-europe@cisco.com
Phone: +31 20 357 3586
Fax: +31 20 357 1310Non-Service Asset Recovery Contacts
E-mail: wwrl-emea-returns@cisco.com
Emerging Markets East (EME)
The following information is in this section:
•
Service RMA Location
Return to address specified on SVO status tool http://tools.cisco.com/serviceordertools/svosubmit/tools.do
Main Return Address from EEA countries
Cisco Systems International BV
C/O Kuehne + Nagel
Sojadijk 4
HELMOND, 5704 RL
The NetherlandsMain Return Address from NON-EEA countries
Please check SVO tool http://tools.cisco.com/serviceordertools/svosubmit/tools.do and look att he bottom section "Return Information"
If you can't access the tool above please use the contacts below to reach Asset Recovery so they can arrange return to the appropriate address.
Service Asset Recovery Contacts
E-mail: asset-recovery-eme@cisco.com
Phone: +31 20 357 3586
Fax: +31 20 357 1310Non-Service Asset Recovery Contacts
E-mail: wwrl-emea-returns@cisco.com
Asia
The following information is in this section:
•
•
•
Service RMA Return Locations
China
CISCO
C/O TNT PEK CISCO WHS NO.9, 8 STREET
LOGISTICS PARK DEVELOPMENT CENTER,
SHUNPING ROAD,
SHUNYI DISTRICT BEIJING
BJ 101300
CHINAContact Person Mr. Ge Bin 8610 6947 5407
Guam
Cisco
C/O Guam Pak Express
278 S. Marine Drive - Suite 105
Tamuning, Guam 96913
GUAM
Tel: +1 671 649 3971 / 2323
Fax: +1 671 649 3454To arrange RMA Return: +1 671 649 3971 / 2323
Hong Kong
Cisco
C/O DHL International (HK) LTD.
Unit 2 & 3, 5/F Global Gateway (H.K)
168 Yeung UK Road, Tsuen Wan
New Territories, Hong Kong
Tsuen Wan, New Territories
HONG KONG
Attn: RMA Receiving
Tel: +852-2407-0570
Fax:+852-2615-1236To arrange RMA Returns: +852-2407-0570
India
Cisco
Rolex Logistics Pvt.Ltd
C/O DHL Lemuir Logistics Pvt. Ltd.
NO 55/10, Bommanahalli CMC
Harlukunta Village
80 Ft Road, HSR Layout Sector 2
Bangalore 560034
INDIATIN:29750071913 & CST 29750071913
Indonesia
Cisco
C/O PT DHL Exel Supply Chain Indonesia
Komplek Pergudangan Intirub
Jl. Cililitan Besar No.454
Jakarta timur, 13570
INDONESIA
Attn: RMA Receiving
Phone number 6221 8093 469Korea
Cisco
TNT Korea, Ankook Building
# 8-1, Magok-Dong
Kangseo-Gu
Seoul, 157 210
KOREA
Attn: RMA Receiving
TEL : +82-32-744-9223
FAX : +82-32-744-9224*Questions regarding the RMA:
Email: asset-recovery-kor@cisco.com
TEL : +82-2-2664-4800
Contact TNT +82-32-744-9227 to arrange for pick up.Macau
Cisco
AVENIDA DE VENCESLAU DE MORAIS
NO.215, EDIFICIO AIR WAY, BLOCK B
UNIT 9 A MACAO
MACAO
Number: +853 2871 6410
Contact name: CECI KONGMalaysia
Cisco Systems (Malaysia) Sdn Bhd
C/O Exel Global Logistics (Malaysia) Sdn Bhd
No 2 Jalan PPU 1, Batu 12.5
Taman Perindustrian Puchong Utama
47100 Puchong
Selangor
MALAYSIA
Tel:+60-3-8064-3936Philippines
Cisco
C/O AIRLIFT ASIA INC
AAI Freight Management Center
Kaingin Road, Multinational Drive
Paranaque City
PHILIPPINES
Attn: RMA Receiving
Tel: +63-2-776 8082Singapore
Cisco System International BV
DHL Supply Chain (Singapore) Pte Ltd
UEN No 199805868N
9 Tai Seng Drive
#03-01 Geo-Tele Centre
SINGAPORE 535227Attention: RMA Receiving
Tel: +65 6461 6754Sri Lanka
Cisco
C/O DHL Exel Supply Chain - LK
No 101. Ambathale Road
Katupallela Junction
Wellampitiya, Sedawatte,
SRI LANKAAttn: Cisco RMA Receiving
Taiwan
Cisco
C/O TNT TPE GATEWAY
3F, NO 6, HOU HSEN ROAD
LU CHU HSIANG
TAO YUAN HSING, 338
TAIWANEmail: dgi-pickup-tw@external.cisco.com
Thailand
Cisco
C/O DHL Exel Supply Chain
29/10 Moo 7
Soi Pooncharoen Bangna-Trad Km. 16.5
Bangplee Samutprakarn
THAILANDAttn: RMA Receiving
Tel : +662 7406702/4 ext. 116Vietnam 1
Cisco
C/O VN1 - EXEL (Vietnam) Ltd
DHL Spare Parts Center
18 Cong Hoa Street
Ward 4, Tan Binh District
HCM City
VIETNAM
Tel: 84 8 39485587
Contact: Mr Le Thanh HaiTo arrange RMA Return: +84 8 9485587
Email: asset-recovery-restofasia@cisco.com
Vietnam 2
Cisco
C/O HAN - MACS HANOI
4th Floor
9 Nguyen Hong Street
Ba Dinh District
Ha Noi
VIETNAM
Tel: 84 83795 0992
Contact: Ms. Luong Thi HuongTo arrange RMA Return: +84 83795 0992
Email: asset-recovery-restofasia@cisco.com
All Other Countries Service RMA Return Location
DHL Singapore
C/O Cisco Systems, Inc.
9 Tai Seng Drive
# 03-01 Geo-Tele Centre
Singapore 553 225To arrange RMA Return: + 604-627-2840
Email: asset-recovery-anz@cisco.com and asset-recovery-restofasia@cisco.com
Return With Credit, Return Without Credit, Return and Replace RMA Return Location
2-Tier Distributor Return Location
Service Asset Recovery Contacts
China
E-mail:asset-recovery-chn@cisco.com
The Rest of Asia
Email: asset-recovery-restofasia@cisco.com
Non-Service Asset Recovery Contacts
Email: wwrl-apac-returns@cisco.com
Australia and New Zealand
The following information is in this section:
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•
•
Service RMA Return Locations
Australia
Cisco Systems Australia
C/O TNT Storapart
Unit B3, 2 McPherson Street
BANKSMEADOW NSW 2019
AUSTRALIAAttn: Cisco RMA Return Department
Please contact TNT on 1300 367 238 to arrange pick up.Fiji
Cisco Systems Inc
C/O DHL Express (Fiji) Ltd
DHL Freight Centre
Grantham Plaza, Grantham Rd,
Raiwaqa
P.O.Box 13036
Suva, FijiNew Zealand
Cisco Systems
C/O DHL Exel Supply Chain
103 Kerwyn Ave
Highbrook1
East Tamaki 1701
Auckland
NEW ZEALAND
Attn: RMA Receiving
Tel: +64-9-271-8753
Fax: +64-9-265-1537To arrange RMA Return: +64 (0)800 268 743
Return With Credit, Return Without Credit, Return and Replace RMA Return Location
Australia and New Zealand
2-Tier Distributor Return Location
Australia and New Zealand
Service Asset Recovery Contacts
E-mail: asset-recovery-anz@cisco.com
Phone: 604-627 2840
Non-Service Asset Recovery Contacts
E-mail: wwrl-apac-returns@cisco.com
Japan
The following information is in this section:
•
All Returns Locations
Cisco Systems K.K.
DHL Japan, Inc. TDC/ELC
1-10-9 Shinkiba
Koto-Ku
Tokyo 136-0082
JapanService Asset Recovery Contacts
E-mail: asset-recovery-jp@cisco.com
Phone: 0120-051452 or +81-3-5520-1922
Non-Service Asset Recovery Contacts
E-mail: wwrl-japan-returns@cisco.com
Central and South America
The following information is in this section:
•
•
•
Service RMA Return Location
Argentina
Cisco Systems
C/O UPS SCS Argentina SRL
Cuyo 2870
Martinez
Martinez
Argentina 1640
To arrange RMA Return: 0 800 555 3456
Email: asset-recovery-latam@cisco.comArgentina
Cisco Systems
C/O UPS-SCS (Argentina) - ROS
Santa Fe 1435
Rosario, Buenos Aires
Argentina S2000ATU
To arrange RMA Return: 0 800 555 3456
Email: asset-recovery-latam@cisco.comBarbados
Cisco Systems
C/O UPSLG Barbados Ltda.
Cargo Terminal
G.A.I.A Christ Church
Barbados, Christ Church
Barbados
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Bermuda
Cisco Systems
C/O Gateway System
10 queen street
Hamilton HM 11
Hamilton, Hamilton
Bermuda
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Bolivia
Cisco Systems
C/O UPS SCS (Bolivia) Ltda.
Calle: Rosendo Gutierrez # 410
Zona: Sopocachi
La Paz, La Paz
Bolivia
To arrange RMA Return: 800 10 0682
Email: asset-recovery-latam@cisco.comBolivia
Cisco Systems
C/O UPS SCS (Bolivia) Ltda.
C.Buenos Aires Galeria Los Arcos L-13
Santa Cruz, Santa Cruz
Bolivia
To arrange RMA Return: 800 10 0682
Email: asset-recovery-latam@cisco.comBrazil
Cisco Systems
C/O UPS SCS Logistica (Brasil) Ltda.
Rua Pedro Taques, 77
Bairro Consolação
Sao Paulo, Sao Paulo
Brazil 01415-010
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O Qualifix Comercio e Servicos D
Av. Pedro Alvares Cabral,1020
Umarizal
Belem, PA
Brazil
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O UPS SCS (BRAZIL) - BHZ
AVENIDA DO CONTORNO 2090 - SL 802
Belo Horizonte, MG
Brazil 30110-110
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O UPS SCS (BRAZIL) - BSB
SCS QD 07 - SL 1308/1310/1312/1314 DF-DISTRITO FEDERAL
Brasilia, DF
Brazil 70307-000
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O AEROFAST-CPQ
Rua Dana Concheta Padula, 184
Jd. Aurélia
Campinas, SP
Brazil 13030-020
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O UPS-SCS (BRAZIL) - CWB
ALAMEDA DR. CARLOS DE CARVALHO
Curitiba, PR
Brazil 80060-100
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O UPS-SCS (BRAZIL) - POA
AVENIDA A J RENNER 3º ANDAR FARRAPOS RS-RIO
GRANDE DO SUL POA-PORTO ALEGRE
PORTO ALEGRE, RS
Brazil 90020-100
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O Qualifix Comércio e Serviços D
RUA ITAUBA , 196
Imbiribeira
Recife, PE
Brazil 51150-370
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O UPS-SCS (BRAZIL) - RIO
RUA DOM GERARDO 7º ANDAR
Centro
RIO DE JANEIRO, RJ
Brazil 20090-030
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O AEROFAST LOGISTICA INTEGRADA L
RUA VICENTE CELESTINO,1077
PALMEIRAS
ARACATUBA, SP
Brazil 16071-215
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O AEROFAST LOGÍSTICA INTEGRADA LTDA
RUA MANOEL DE CAMARGO, 1-81
VILA GALVÃO
BAURU, SP
Brazil 17047-100
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBrazil
Cisco Systems
C/O AEROFAST LOGÍSTICA INTEGRADA LTDA
RUA MANOEL DOS SANTOS, 58
JD. PALMARES
RIBEIRAO PRETO, SP
Brazil 14092-430
To arrange RMA Return: 0 800 891 4972
Email: asset-recovery-brazil@external.cisco.comBahamas
Cisco Systems
C/O Technical & Logistic Solutions
#83 Alexandia BLVD
Nassau Village, Nassau
Bahamas
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Chile
Cisco Systems
C/O UPS Supply Chain Solutions Transportes Chile Ltda.
Carretera General San Martin 9260 Modulo A-B
Quilicura
Santiago, RM
Chile 6510208
To arrange RMA Return: 1 230 020 5546
Email: asset-recovery-latam@cisco.comColombia
Cisco Systems
C/O UPS SCS (COLOMBIA) LTDA
Complejo Logístico San Cayetano III
Cra 85 D # 46a-65 Bod. 21-22
Bogotá, Colombia
Colombia
To arrange RMA Return: 1 8005 1 81068
Email: asset-recovery-latam@cisco.comColombia
Cisco Systems
C/O UPS-SCS (COLOMBIA) - BAQ
CARRERA 54 # 72 - 80 CENTRO EJECUTIVO
Barranquilla
Colombia
To arrange RMA Return: 1 8005 1 81068
Email: asset-recovery-latam@cisco.comColombia
Cisco Systems
C/O UPS Supply Chain Solutions Colombia Ltda.
Calle 19N # 2N - 29 Edificio Torre de Cali
Piso 21 Oficina 2102B
CLO, Valle del Cauca
Colombia
To arrange RMA Return: 1 8005 1 81068
Email: asset-recovery-latam@cisco.comColombia
Cisco Systems
C/O UPS Supply Chain Solutions Colombia Ltda.
Carrera 43A # 19A - 87
Centro Automotriz Local 95
MDE, Antioquia
Colombia
To arrange RMA Return: 1 8005 1 81068
Email: asset-recovery-latam@cisco.comCosta Rica
Cisco Systems
C/O UPS SCS (Costa Rica) Ltda.
700 metros al Este del Aeropuerto Juan Santamaría
Contiguo a la Terminal de Exportación de Tical
Alajuela
Costa Rica
To arrange RMA Return: 0 800 011 1137
Email: asset-recovery-latam@cisco.comDominican Republic
Cisco Systems
C/O UPS SCS Dominican Republic, S.A.
Autopista Duarte KM/13 Alameda
Santo Domingo
Santo Domingo
Republica Dominicana
To arrange RMA Return: 1 866 777 6252
Email: asset-recovery-latam@cisco.comEcuador
Cisco Systems
C/O UPS SCS (Ecuador) Cia. Ltda.
Av Luis Tufiño OE3 - 87 y Av. Rea Audiencia
Ciudadela Rumiñahui
Quito, Pichincha
Ecuador
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Ecuador
Cisco Systems
C/O UPS SCS (Ecuador) Cia. Ltda.
Av. Luis Tufiño 1129 y Av. Real Audiencia
Ciudadela Rumiñahui
Quito, Pichincha
Ecuador
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Guatemala
Cisco Systems
C/O UPS SCS Guatemala Limitada
Calzada Atanasio Tzul 22-00 zona 12
Empresarial El Cortijo II Interior Bodega 237
Guatemala City, Guatemala City
Guatemala
To arrange RMA Return: 1 800 288 0131
Email: asset-recovery-latam@cisco.comHonduras
Cisco Systems
C/O UPS Logistics Group Honduras S. DE R.L.
Km 5.3 Carretera al Aeropuerto,
C.Com. Blvd. Centroamérica 2do Piso Local 11
San Pedro Sula, San Pedro Sula
Honduras
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Honduras
Cisco Systems
C/O UPS SCS Honduras, S.R.L
Avenida La Paz, No. 2935
Edificio Santa Elena, 2ndo. Nivel, Local 17
Tegucigalpa , Tegucigalpa
Honduras
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Haiti
Cisco Systems
C/O Jean Claude Celestin
20 RUE MAGNY-Petion-Ville
PETION-VILLE, HAITI , PORT AU PRINCE
Haiti
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Jamaica
Cisco Systems
C/O UPS LOGISTICS GROUP JAMAICA LTD
20 Dominica Drive, Kingston 5
Kingston 5
Kingston, Kingston
Jamaica
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Grand Cayman
Cisco Systems
C/O Software Solutions
71-A Eastern Avenue Trinity Square
Box 1278GT Grand Cayman, Cayman Islands, BWI
Grand Cayman, Cayman Islands
Grand Cayman
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Nicaragua
Cisco Systems
C/O UPS SCS Nicaragua S.A.
Km 8 ½ Carretera Norte,
De los Semaforos de la Subasta 100 Mts al Oeste
Managua, Managua
Nicaragua
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Panama
Cisco Systems
C/O UPS PANAMA
Parque Sur; Parque Industrial y Corporativo Sur S.A
Avenida Domingo Díaz, contiguo a la Universidad
Tecnológica de Panamá, frente a Centro Logístico Cochez;
Tocumen, edificio Flex space, bodega 4 y 5.
Panama
Panama
To arrange RMA Return: 001 886 401 9664
Email: asset-recovery-latam@cisco.comPeru
Cisco Systems
C/O UPS SCS (PERU) S.R.L.
Av. Angamos Este No. 1625
Surquillo
Surquillo
Peru
To arrange RMA Return: 0800 53 967
Email: asset-recovery-latam@cisco.comPuerto Rico
Cisco Systems
C/O UPS Supply Chain Solutions, Inc
Rio Cañas Ward Road 175 KM 4
Caguas , PR
Puerto Rico 725
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
EL Salvador
Cisco Systems
C/O UPS-SCS de El Salvador
BOULEVARD CONSTITUCION, NO. 543
450 METROS AL SUR DEL MONUMENTO A LA CONSTITUCIÓN
San Salvador , San Salvador
EL Salvador
To arrange RMA Return: 800 6600
Email: asset-recovery-latam@cisco.comWest Indies
Cisco Systems
C/O Microtron (Bernard Hosam)
19 Mucurapo Road
St James
Trinidad , Port of Spain
West Indies
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
US
Cisco Systems
C/O UPS Supply Chain Solutions
10000 NW 25th Street
Warehouse Door #26 and #27
Miami , FL
US 33172
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Uruguay
Cisco Systems
C/O UPS Supply Chain Solutions Uruguay S.R.L.
TREINTA Y TRES 1590
Montevideo
Uruguay 11000
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Venezuela
Cisco Systems
C/O UPS SCS (VENEZUELA) CCS
Av. Diego Cisnero con 3era Transversal
Edificio Principal II,Piso 2, Ofc 21-B. Los Ruices
Caracas
Venezuela
To arrange RMA Return: 0800 102 9109
Email: asset-recovery-latam@cisco.comVenezuela
Cisco Systems
C/O UPS-SCS VENEZUELA - BRM
URBANIZACION EL PARRAL, CENTRO COMERCIAL EL PARRAL
PISO 2, OFICINA 21A
Barquisimeto
Venezuela
To arrange RMA Return: 0800 102 9109
Email: asset-recovery-latam@cisco.comVenezuela
Cisco Systems
C/O UPS-SCS VENEZUELA - MAR
CALLE 72 CON AV 8, SANTA RITA
CC CLODOMIRA, LOCAL 27, P.B.
MARACAIBO
Venezuela
To arrange RMA Return: 0800 102 9109
Email: asset-recovery-latam@cisco.comVenezuela
Cisco Systems
C/O UPS-SCS VENEZUELA - PCZ
AV. PRINCIPAL DE LECHERIAS
CENTRO COMERCIAL GALERIAS CENTER. PISO 1, OFIC 13
PUERTO LA CRUZ
Venezuela
To arrange RMA Return: 0800 102 9109
Email: asset-recovery-latam@cisco.comVenezuela
Cisco Systems
C/O UPS-SCS VENEZUELA - VLN
ZONA IND MUNICIPAL SUR, FINAL AV. ERNESTO BRANGER
CC IND AEROPUERTO ALMACEN DE VALENCIA
VALENCIA
Venezuela
To arrange RMA Return: 0800 102 9109
Email: asset-recovery-latam@cisco.comVirgin Islands
Cisco Systems
C/O UPS Supply Chain Solution co/ Rush IT Inc.
Raphune Hill 4001
Suite. 9 Alcohens Plaza
STT-ST. THOMAS, STT-ST. THOMAS
Virgin Islands 802
To arrange RMA Return: Email: asset-recovery-latam@cisco.com
Return With Credit, Return Without Credit, Return and Replace RMA Return Location
http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html
2-Tier Distributor Return Location
http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html
Service Asset Recovery Contacts
E-mail: asset-recovery-latam@cisco.com
Except Brazil (asset-recovery-brazil@external.cisco.com) and Mexico (asset-recovery-mx@external.cisco.com)
For Asset Recovery assistance in returning a defective unit, please call:
Non-Service Asset Recovery Contacts
Email: wwrl-latam-returns@cisco.com
Mexico
The following information is in this section:
•
•
•
•
Service RMA Return Location
Mexico City
CISCO SYSTEMS Inc.
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
San martin xochinahuac
Del. Azcapotzalco
Mexico City
DF, 02120To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comCiudad Juarez
CISCO SYSTEMS Inc
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
Carretera bordo casi Esq. Leona Vicario
Ind. Firet
Ciudad Juarez
Chiahuahua, 23450To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comLos Cabos
CISCO SYSTEMS Inc
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
Blvd. Gomez Morin #9050 Bod. 3
Partido Senecu
Los Cabos
Baja California sur, 32470To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comChetumal
CISCO SYSTEMS Inc
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
Zaragoza Esq. 16 de Septiembre
Centro
Chetumal
Quintana Roo, 77000To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comCancun
CISCO SYSTEMS Inc
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
Tonina Lote 24 Bodega 3
Zona Industrial Region 97 Manzana 4
Cancun
Quintana Roo, 77530To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comLa Paz
CISCO SYSTEMS Inc
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
Félix Ortega #1715 Esq. Santos Degollado
Centro
La Paz
Baja California sur, 23000To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comMexicali
CISCO SYSTEMS Inc
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
Av. Ferrocarrileros # 14 Esq. Calle de la Industria
Industrial
Mexicali
Baja California norte, 21010To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comNogalaz
CISCO SYSTEMS Inc
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
Blvd. Luis Donaldo Colosio # 2680 Bodega 8
Kalitea
Nogalaz
Sonora, 84066To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comPiedras Negras
CISCO SYSTEMS Inc
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
Lázaro Cárdenas #1305
Buena vista Sur,
Piedras Negras
Coahuila, 26040To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comReynosa
CISCO SYSTEMS Inc
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
Av. San Rafael Bodega # 19B
Parque Mall Industrial
Reynosa
Tamaulipas, 88754To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comTapachula
CISCO SYSTEMS
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
17 Oriente y 3ra. Norte # 45
Centro
Tapachula
Chiapas, 30700To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comTijuna
CISCO SYSTEMS
C/O FH LOGISTICA SA DE CV
Attn: RMA Receiving
Privada Misiones # 1124
Parque Industrial Misiones
Tijuna,
Baja California norte, 22500To arrange RMA Return: 001 888 443 2447
Email: asset-recovery-mx@external.cisco.comReturn With Credit, Return Without Credit, Return and Replace RMA Return Location
http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html
2-Tier Distributor Return Location
http://www.cisco.com/warp/public/708/GPSTools/RMAWebReturns/authorized.html
Service Asset Recovery Contacts
E-mail: asset-recovery-mx@external.cisco.com
Phone #: 001 888 443 2447
Non-Service Asset Recovery Contacts
E-mail: wwrl-latam-returns@cisco.com
Failure Analysis (FA) Returns
Effective November 20, 2009, all Failure Analysis cases requested by customers/partners will go through the following new process:
1.
IMPORTANT MESSAGE TO THE CUSTOMER/PARTNER: Please do not ship the parts as you may have done in the past. A Cisco FA collection agent will contact you via phone to provide you with further instructions on the new returns process.2.
a.
b.
Note
3.
a.
b.
c.
4.
a.
b.
c.
Note
5.
To check the status of your FA case, email the FACT team at: cisco.fact@dhl.com.
To contact the FACT team by phone:
US: + 877-662-6947
Europe: + 02-0206-1733
APAC: + 65-6311-5701
Japan: + 0120 994480
Packaging Guidelines
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•
•
Viewing of Return Status
If you are a registered Cisco customer, you can view the status of your RMA via the RMA/Service Order Status Tool (SVO) at the following URL:
