Enhance the Customer Experience
Whether your customers are in the store or on the phone, they expect to get the service they need promptly and efficiently.
On the phone, good service means answering calls quickly and routing customers to the right resource immediately, regardless of where that person may be located.
In the store, good service means delighting customers with your brand, store appearance, merchandising, and a knowledgeable and attentive salesfloor staff.
Retail TouchPoints - Video:
Customer Experience Differentiation
Customer Experience Transformation - Innovation & Loyalty in Today's Retail