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Customer Care

Connected Digital Experience: Build loyalty and enduring relationships with your customers.

How Talbots does it

Differentiate with omnichannel customer care

Gone are the days of “one-size-fits-all” contact centers. Customers expect faster responses, personalized service, and increased availability. They want service when and how they need it. Personalized care is now the rule, not the exception.

  • 89%

    of business leaders consider customer experience the “new battlefield” for competition.

    Source: Gartner
  • 34%

    of execs list improving the customer experience as their top business imperative.

    Source: Harvard Business Review
  • 68%

    of execs say fostering collaboration with customers has increased in importance in the last two years.

    Source: Harvard Business Review

Country’s top experts on how to exceed customer experience expectations

Companies looking to make customer experience a strategic priority, can struggle with adopting a customer-centric mind-set. These enterprises often miss the bigger picture of what happens before and after service interactions

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Country’s top experts on how to exceed customer experience expectations
The Omnichannel Experience

The Omnichannel Experience

Find expert answers to your customer care questions in this infographic and white paper.

Get answers

Improve your results with services

Connect culture, process, and technology to bring the collaboration experience to life.

View services for Customer Care
Improve your results with services

Case Studies

For partners

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