Unified Communications

Make teamwork work: Cisco Spark offers messaging, meetings, and calls all in one.


Get market-leading unified communications delivered on premises and in the cloud.

Featured Products

Cisco Spark

Cisco Spark

Bring teams together in a place that makes it easy to keep people and work connected.

Business Edition 6000

Business Edition 6000

Deploy a scalable, packaged collaboration solution for up to 1000 users and 50 sites.

Unified Communications Manager

Unified Communications Manager

Reduce costs, simplify management, improve mobility, and choose from deployment options.

Gartner Magic Quadrant leadership

Gartner Magic Quadrant leadership

Cisco is again positioned as a leader for Unified Communications.

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Compatible, innovative communications technology

Broad codec support

Broad codec support

Cisco supports multiple media-compression standards and codecs as built-in features rather than as add-on modules.

Dual-protocol support

Dual-protocol support

Cisco provides the industry's only dual-protocol presence platform, incorporating both SIP/SIMPLE and XMPP.

Hosted and cloud

Hosted and cloud

Cisco offers a full range of hosting options for partners as well as cloud-based options for customers.

See how organizations succeed with unified communications

See how organizations are benefitting from unified communications.

I need to…

Control costs

Control costs

Reduce total cost of IT ownership. Adapt more flexibly to change by simplifying technology.

Improve productivity

Improve productivity

Simplify communications, accelerate decision-making, and unlock innovation.

Boost innovation

Boost innovation

Accelerate generation of ideas to support new products, process improvement, and growth.

Improve your results with services

Improve your results with services

Connect culture, process, and technology to bring the collaboration experience to life.

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For partners

Looking for a solution from a Cisco partner? Connect with our partner ecosystem.


Call Control

Unified communications call-control platforms deliver the right experience to the right endpoint.

Overview: Call Control


Cisco Unified Communications Manager

  • Reduce costs, simplify provisioning and maintenance
  • Improve mobility with embedded software capabilities
  • Choose from flexible deployment options

Cisco Business Edition 6000

  • Packaged collaboration for up to 1000 users and 50 sites
  • Advanced with simplified deployment and management
  • Scalable; protects up to 99 percent of UC investment

Cisco Cloud Collaboration

  • Cloud deployment of collaboration functionality
  • Same benefits and experience of on-premises solutions
  • Integration with third-party applications and devices

Communications Gateways

Flexible platforms provide unified communications services for all types of gateway and session-border-control deployments.

Overview: Communications Gateways


Cisco Expressway

  • Deploy advanced gateways for Unified Communications Manager
  • Access workloads more securely outside firewall without VPN
  • Expand reach with mobile and teleworker collaboration

Cisco Unified Border Element

  • Offers centralized, distributed, and hybrid deployment
  • Connect from enterprise to service provider SIP trunks
  • Works with Cisco products, third-party PBXs, and service providers

Applications and Telephony Extensions

Stay connected and productive with messaging, presence, and application integration. Add-ons extend core functionality to meet specific needs.


Cisco Jabber

  • Collaborate from any workspace
  • Simplify presence, voice, video, messaging, and conferencing
  • Enjoy a consistent experience across devices

Cisco Emergency Responder

  • Real-time location-tracking and enhanced routing
  • Calls can notify internal teams with caller location
  • Simplified movement of phones or staff

Cisco Unified Attendant Consoles

  • Efficiently receive and dispatch incoming calls
  • Get intuitive, personalized call handling
  • Enhance customer satisfaction and response

Simple, Flexible Communications

Create comprehensive and effective collaboration experiences.

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Valuable, Affordable Licensing

Cisco offers software licensing options to meet your specific needs.

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Simplify Management, Cut Costs

Learn the benefits Cisco Prime Collaboration can offer you.

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