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This chapter provides information that you should review before the actual installation process such as the general installation approach, release set software versions of the contact center components being installed, and dependencies impacting system installation.
Before you install and configure the Cisco Unified Communications contact center family of products, make sure that you have performed the required planning, design and implementation activities that are part of the Cisco Systems product deployment and lifecycle model.
Note |
See the Cisco Unified Communications System Technical Information Site at http://www.cisco.com/en/US/docs/voice_ip_comm/uc_system/unified/communications/system/ucstart.htm for comprehensive system-level deployment and lifecycle model information. |
This section lists some, but not all, of the required planning, design and implementation activities:
Note |
The implementation plan derived from the implementation phase should drive the staging, phases and deadlines of the system installation. |
After you perform preinstallation tasks, install each Cisco Unified Communications Manager cluster and its associated contact center components at one time, before installing the next cluster.
The installation sequence of the contact center components should also be dictated by the following considerations:
The following table provides the general approach to installing a contact center environment.
Step 1 |
Install and configure network infrastructure such as switches and routers, wireless, and security components. |
These components should be installed first to ensure that the infrastructure is able to support the services that the Cisco Unified Communications System components requires. |
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Step 2 |
Install the operating system on system servers and install and configure directory and network services. |
These services include LDAP, DNS, NTP, and DHCP servers.
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Step 3 |
Install call processing components such as Unified Communications Manager clusters. |
Make sure that you complete all initial setup and configuration procedures that are required. |
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Step 4 |
Install and configure the contact center components based on your requirements and the interdependencies of components. |
See System installation for the installation sequence of the components. Refer to the detailed installation and configuration tasks described in the individual product installation and configuration documents. Additional configuration information for contact center call flows and components tested in the Cisco Unified Communications System Release 9.0(1) is available at: http://docwiki.cisco.com/wiki/Category:Unified_Communications_System_Implementation |
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Step 5 |
Install and configure gateways, gatekeepers/proxy servers, network management tools, and other third-party services and applications. |
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Step 6 |
This section provides the software versions of the Cisco Unified Communications System Release 9.0(1) contact center components.
The following table lists the release versions of the Cisco Unified Communications System Release 9.0(1) components in the contact center test environment.
Note |
For current Cisco Unified Communications System Release 9.0(1) compatible component versions, refer to the Cisco Unified Communications Compatibility Tool: http://tools.cisco.com/ITDIT/vtgsca/VTGServlet |
Contact Center |
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Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise |
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Cisco Unified Intelligent Contact Management Enterprise and Cisco Unified Contact Center Enterprise Operating System |
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Cisco Unified Contact Center Express/Unified IP IVR Operating System |
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Cisco SocialMiner |
9.0(1)1 |
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Applications |
Cisco Unified Communications Manager IM and Presence Service (formerly Cisco Unified Presence) 2 |
9.0(1) |
8.5(2) |
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Voice Mail and Unified Messaging |
Cisco Unity Connection |
9.0(1) |
Conferencing |
Cisco TelePresence MCU MSE Series |
4.3 |
Cisco TelePresence Content Server |
5.2 Build 3222 |
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Cisco Voice and Video Conferencing for ISR G2 Routers |
15.2(3)T1 |
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8.6(1) 3 |
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Cisco Unified IP Phones 7900 Series (7942, 7945, 7962, 7965 and 7975) |
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Cisco Unified IP Phones 6900 Series (6921, 6941 6961, and 6945) |
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Firmware 9.3.1 |
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Firmware 9.3.1 |
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Firmware 9.3.1 |
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Cisco Virtualization Experience Clients |
Firmware 9.2.1 |
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Cisco IP Video Phone E20 |
TE 6.0.0 |
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Cisco TelePresence System EX90 |
TE 6.0.0 |
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Cisco TelePresence System EX60 |
TE 6.0.0 |
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AIR-WLC4400-K9- 7-0-116-0-ER.aes |
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Cisco Adaptive Security Appliance (5520, 5540, 5580) Services |
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Licensing |
Enterprise License Manager |
9.0(1) |
15.2(3)T14 |
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Cisco 3825, 3845 (Unified CVP VXML, voice/data, H.323, SIP, MGCP, IOS-based Transcoders and Conference Bridges, and Cisco Unified Border Element gateways) |
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Cisco Integrated Services Router (ISR) 2901, 2911, 2921, 2951, 3925, 3945, 3925E, 3945E |
15.2(3)T1 |
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Cisco AS5400XM (Unified CVP VXML, voice, H.323, SIP and PSTN gateways) |
15.2(3)T1 |
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Cisco Unified Border Element Enterprise Edition for Cisco ISR Series |
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Cisco Unified Border Element Enterprise Edition for Cisco ASR 1000 Series |
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15.2(3)T1 |
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15.2(3)T1 |
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Cisco 891 router |
15.2(3)T1 |
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Cisco SRE 910 Service Module |
15.2(3)T1 |
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Cisco Unified Computing System B200 M2 Blade Server, Cisco Unified Computing System C200 M2 General-Purpose Rack-Mount Server, Cisco Unified Computing System C210 M2 General-Purpose Rack-Mount Server (Unified Communications Virtualization): Release 9.0(1) Version: Cisco UCS B-Series 2.0(lq), Cisco UCS C-Series 1.4(3c)2 |
VMWare ESXi 4.1 |
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Cisco UCS Express |
2.0.1 |
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Cisco ASR1002 |
IOS-XE 15.1(1)S |
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Cisco Catalyst 6503 (access switch) |
12.2(18)SXF10 |
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Cisco Catalyst 6506 (access switch) |
12.2(33)SXH2A |
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The components within each release set are compatible with each other and will interoperate correctly. As you install individual components of the integrated system, the overall system may not be operational until all components have been installed or some initial configuration or setup is completed to ensure that the already installed components will interoperate with the newly installed component.