The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document provides installation and upgrade information about contact center components and configurations that have been tested and verified as a part of Cisco Unified Communications System testing. It consists of two parts:
For a complete list of contact center products included in Cisco Unified Communications System Release 9.0(1), see the Software Version Matrix in Preparation for system installation.
This document is intended for system administrators who are familiar with the various hardware and software components included in the Cisco Unified Communications System family of contact center products. Readers should have the technical and product knowledge to install, configure, manage, and troubleshoot the system described.
The document is divided into the following chapters:
The Cisco Unified Communications System Technical Information Site at:
http://www.cisco.com/go/unified-techinfo
contains system-level documentation, resources, and training. This site provides a suite of interactive documentation that covers details of the system architecture and components, installation and upgrade information, troubleshooting, topology diagrams, and related information.
The sites specific to IP telephony or contact center system applications for Cisco Unified Communications System Release 9.0(1) are:
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.