Packaged CCE 2000 Agent Reference Design is supported on the Cisco UCS C240 M5SX servers and the Cisco Hyperflex C240 M5SX
servers.
Packaged CCE 12.0 provides TRC support for the Cisco UCS C240 M5SX Large TRC servers and spec-based support for Hyperflex
(M4 or HX220c M5SX). For more details, see the Virtual Machines Resource Provisioning Policy section of the Solution Design Guide for Cisco Packaged Contact Center Enterprise at https://www.cisco.com/c/en/us/support/customer-collaboration/packaged-contact-center-enterprise/tsd-products-support-series-home.html.
Based on your business and deployment requirements, you may choose the Cisco UCS C240 M5SX servers or the Cisco Hyperflex
C240 M5SX servers.
The following sections provide the Reference Design VM layouts of the Packaged CCE 2000 Agent Deployment on the Cisco UCS
C240 M5SX servers and the Cisco Hyperflex C240 M5SX servers. The sections also list the VM specifications of all the CCE components
such as Rogger, CM, CVP, Finesse, VVB, PG, and more.
Irrespective of whether you choose a UCS server or a Hyperflex server, you must distribute your component VMs as depicted
in the Reference Design layout of that server. Also, set the specifications of VMs such as CPU reservation, RAM, memory reservation,
and disk size to the recommended values.
Modify your current VM layout and VM specifications before migration in compliance with the Packaged CCE 2000 Agent Reference
Designs.
Compliance with the Reference Design also ensures that all the required core CCE components are present in your Packaged CCE
deployment.