Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 10.0
Cisco Unified SIP Phone installation
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Cisco Unified SIP Phone installation

Cisco Unified SIP Phone installation

Verify network setup

Before you install a phone, you must decide how to configure the phone in your network. Then you can install the phone and verify its functionality.

For the phone to successfully operate as an endpoint in your network, your network must meet specific requirements.


Note


The phone displays the date and time from Cisco Unified Communications Manager. The time displayed on the phone can differ from the Cisco Unified Communications Manager time by up to 10 seconds.


Procedure
    Step 1   Configure a VoIP Network to meet the following requirements:
    • VoIP is configured on your Cisco routers and gateways.
    • Cisco Unified Communications Manager is installed in your network and is configured to handle call processing.
    Step 2   Set up the network to support one of the following:
    • DHCP support
    • Manual assignment of IP address, gateway, and subnet mask

    Enable autoregistration for phone

    The Cisco IP Phone requires Cisco Unified Communications Manager to handle call processing. See the Cisco Unified Communications Manager Administration Guide or the context-sensitive help in the Cisco Unified Communications Manager Administration to ensure that Cisco Unified Communications Manager is set up properly to manage the phone and to properly route and process calls.

    Before you install the Cisco IP Phone, you must choose a method for adding phones to the Cisco Unified Communications Manager database.

    By enabling autoregistration before you install the phones, you can:

    • Add phones without first gathering MAC addresses from the phones.
    • Automatically add a Cisco IP Phone to the Cisco Unified Communications Manager database when you physically connect the phone to your IP telephony network. During autoregistration, Cisco Unified Communications Manager assigns the next available sequential directory number to the phone.
    • Quickly enter phones into the Cisco Unified Communications Manager database and modify any settings, such as the directory numbers, from Cisco Unified Communications Manager.
    • Move autoregistered phones to new locations and assign them to different device pools without affecting their directory numbers.

    Cisco recommends that you use autoregistration to add fewer than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).

    Autoregistration is disabled by default. In some cases, you might not want to use autoregistration; for example, if you want to assign a specific directory number to the phone, or if you want to use a secure connection with Cisco Unified Communications Manager as described in Cisco Unified Communications Manager Security Guide . For information about enabling autoregistration, see the "Enabling Autoregistration" section in the Cisco Unified Communications Manager Administration Guide. When you configure the cluster for mixed mode through the Cisco CTL client, autoregistration is automatically disabled. When you configure the cluster for nonsecure mode through the Cisco CTL client, autoregistration is not enabled automatically.

    You can add phones with autoregistration and TAPS, the Tool for AutoRegistered Phones Support, without first gathering MAC addresses from phones.

    TAPS works with the Bulk Administration Tool (BAT) to update a batch of phones that were already added to the Cisco Unified Communications Manager database with dummy MAC addresses. Use TAPS to update MAC addresses and to download predefined configurations for phones.

    Cisco recommends that you use autoregistration and TAPS to add fewer than 100 phones to your network. To add more than 100 phones to your network, use the Bulk Administration Tool (BAT).

    To implement TAPS, you or the end user dials a TAPS directory number and follows voice prompts. After the process is complete, the phone contains the directory number and other settings, and the phone is updated in Cisco Unified Communications Manager Administration with the correct MAC address.

    Verify that autoregistration is enabled and is properly configured in Cisco Unified Communications Manager Administration before you connect any Cisco IP Phone to the network. For information about enabling and configuring autoregistration, see the Cisco Unified Communications Manager Administration Guide.

    Autoregistration must be enabled in Cisco Unified Communications Manager Administration for TAPS to function.
    Procedure
      Step 1   In Cisco Unified Communications Manager Administration, click System > Cisco Unified CM.
      Step 2   Select the required server and then select the Autoregister check box.
      Step 3   Click Save.

      Related Information

      Install Cisco Unified SIP Phone

      The following steps provide an overview and checklist of installation tasks for the Cisco Unified SIP Phone 3905. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.

      Procedure
        Step 1   Choose the power source for the phone:
        • Power over Ethernet (PoE)
        • External power supply

        Determines how the phone receives power. For more information, see Phone power requirements.

        Step 2   Connect the handset to the Handset port.
        Step 3   (Optional) Connect the power supply to the Cisco DC Adapter port. See Phone addition methods for guidelines.
        Step 4   Connect a straight-through Ethernet cable from the switch to the network port labeled Network on the Cisco Unified SIP Phone 3905. Each phone ships with one Ethernet cable in the box.

        You can use either Category 3, 5, or 5e cabling for 10-Mbps connections, but you must use Category 5 or 5e for 100 Mbps connections.

        Step 5   Connect a straight-through Ethernet cable from another network device, such as a desktop computer, to the access port labeled Computer. You can connect another network device later if you do not connect one now.

        You can use either Category 3, 5, or 5e cabling for 10-Mbps connections, but you must use Category 5 or 5e for 100 Mbps connections.

        Step 6   Monitor the phone startup process. This step associates directory numbers to the phone and verifies that phone is configured properly.

        For more information, see Verify phone startup.

        Step 7   If you are configuring the network settings on the phone, you can set up an IP address for the phone by either using DHCP or manually entering an IP address.
        • Using DHCP: Verify that DHCP is enabled. You can set an alternate TFTP by entering the IP address for the TFTP.
          Note   

          Consult with the network administrator to determine whether you need to assign an alternative TFTP server instead of using the TFTP server assigned by DHCP.

        • Without DHCP: Verify that DHCP is disabled. You must then configure the IP address, subnet mask, TFTP server, and default router locally.

        For more information, see Configure network settings.

        Step 8   Set up security on the phone. This step provides protection against data tampering threats and identity theft of phones.

        For more information, see Cisco Unified SIP Phone Security.

        Step 9   Upgrade the phone to the current firmware image.
        Step 10   Make calls with the phone. This step verifies that the phone and features work correctly.

        For more information, see the Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager.

        Step 11   Provide information to end users about how to use their phones and how to configure their phone options. This step ensures that users have adequate information to successfully use their phones.

        For more information, see Cisco IP Phone user support.


        Set up phone from setup menus

        The phone includes many configurable network settings that you may need to modify before the phone is functional for your users. You can access these settings, and change some of them, through menus on the phone.

        The phone includes the following setup menus:

        • Network Setup: Provides options for viewing and configuring a variety of network settings.
          • IPv4 Setup: This submenu provides additional network options.
          • IPv6 Setup: This submenu provides additional network options.
        • Security Setup: Provides options for viewing and configuring a variety of security settings.

        Before you can change option settings on the Network Setup menu, you must unlock options for editing.


        Note


        You can control whether a phone has access to the Settings menu or to options on this menu by using the Settings Access field in the Cisco Unified Communications Manager Administration Phone Configuration window. The Settings Access field accepts these values:

        • Enabled: Allows access to the Settings menu.
        • Disabled: Prevents access to the Settings menu.
        • Restricted: Allows access to the User Preferences menu and allows volume changes to be saved. Prevents access to other options on the Settings menu.

        If you cannot access an option on the Administrator Settings menu, check the Settings Access field.


        You configure settings that are display-only on the phone in Cisco Unified Communications Manager Administration.

        To display a configuration menu, follow these steps:

        Procedure
          Step 1   Press Applications .
          Step 2   Select Admin Settings.
          Step 3   Select Network or Security.
          Note   

          For information about the Reset Settings menu, see Maintenance.

          Step 4   Enter your user ID and password, if required, then press Select.
          Step 5   Perform one of these actions to display the desired menu:
          • Use the navigation arrows to select the desired menu and then press Select.
          • Use the keypad on the phone to enter the number that corresponds to the menu.
          Step 6   To display a submenu, repeat step 5.
          Step 7   To exit a menu, press Back.

          Apply phone password

          You can apply a password to the phone so that no changes can be made to the administrative options on the phone without password entry on the Admin Settings phone screen.

          Procedure
            Step 1   In Cisco Unified Communications Manager Administration, navigate to the Common Phone Profile Configuration window using Device > Device Settings > Common Phone Profile.
            Step 2   Enter a password in the Local Phone Unlock Password option.
            Step 3   Apply the password to the common phone profile that the phone uses.

            Text and menu entry from phone

            When you edit the value of an option setting, follow these guidelines:

            • Use the arrows on the navigation pad to highlight the field that you wish to edit, then press Select in the navigation pad to activate that field. You can also double-tap on an editable field to activate it for editing. After the field is activated, you can enter values.
            • Use the keys on the keypad to enter numbers and letters.
            • To enter letters by using the keypad, use a corresponding number key. Press the key one or more times to display a particular letter. For example, press the 2 key once for "a," twice quickly for "b," and three times quickly for "c." After you pause, the cursor automatically advances to allow you to enter the next letter.
            • To delete a character to the left of the cursor, use the Hold/Resume button.
            • Press the arrow button to cancel or save your update.
            • To enter an IP address, use the star (*) key to input:
              • the period (.) in IPv4 addresses
              • the colon (:) in IPv6 addresses

            Note


            The Cisco IP Phone provides several methods to reset or restore option settings, if necessary.


            Related Tasks
            Related References

            Configure network settings

            If you are not using DHCP in your network, you must configure these network settings on the phone after installing the phone on the network:

            • IP address
            • IP subnet information
            • IPv6 addresses
            • Default Router
            • TFTP server IP address

            The Network Setup menu provides options for viewing and making a variety of network settings. The following table describes these options and, where applicable, explains how to change them.

            Table 1 Network Setup Menu Options

            Option

            Description

            To Change

            IPv4

            In the IPv4 Setup submenu, you can do the following:

            • Enable or disable the phone to use the IP address that is assigned by the DHCP server.
            • Manually set the IP Address, Subnet Mask, Default Routers, DNS Server, and Alternate TFTP servers.

            Scroll to IPv4 Setup and press Select.

            IPv6

            In the IPv6 Setup submenu, you can do the following:

            • Enable or disable the phone to use the IPv6 address that is assigned by the DHCPv6 server.
            • Manually set the IPv6 Address, IPv6 Prefix Length, Default Routers, DNS Server, and Alternate TFTP servers.

            See Set IPv6 fields.

            Scroll to IPv6 Setup and press Select.

            MAC Address

            Unique Media Access Control (MAC) address of the phone

            Display only - Cannot configure.

            Host Name

            Unique host name that the DHCP server assigned to the phone.

            Display only - Cannot configure.

            Domain Name

            Name of the Domain Name System (DNS) domain in which the phone resides.

            See Set Domain Name field.

            Operational VLAN ID

            Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco Catalyst switch in which the phone is a member.

            If the phone has not received an auxiliary VLAN, this option indicates the Administrative VLAN.

            If neither the auxiliary VLAN nor the Administrative VLAN are configured, this option defaults to a VLAN ID of 4095.

            Display only - Cannot configure.

            The phone obtains its Operational VLAN ID via Cisco Discovery Protocol (CDP) from the switch to which the phone is attached. To assign a VLAN ID manually, use the Admin VLAN ID option.

            Admin. VLAN ID

            Auxiliary VLAN in which the phone is a member.

            Used only if the phone does not receive an auxiliary VLAN from the switch; otherwise it is ignored.

            See Set Admin VLAN ID field.

            PC VLAN

            Allows the phone to interoperate with 3rd party switches that do not support a voice VLAN. The Admin VLAN ID option must be set before you can change this option.

            See Set PC VLAN field.

            SW Port Setup

            Speed and duplex of the network port. Valid values:

            • Auto Negotiate
            • 100 Half: 100-BaseT/half duplex
            • 100 Full: 100-BaseT/full duplex
            • 10 Half: 10-BaseT/half duplex
            • 10 Full: 10-BaseT/full duplex

            If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

            If you change the setting of this option, you must change the PC Port Configuration option to the same setting.

            See Set SW Port Configuration field.

            PC Port Setup

            Speed and duplex of the access port. Valid values:

            • Auto Negotiate
            • 100 Half: 100-BaseT/half duplex
            • 100 Full: 100-BaseT/full duplex
            • 10 Half: 10-BaseT/half duplex
            • 10 Full: 10-BaseT/full duplex

            If the phone is connected to a switch, configure the port on the switch to the same speed/duplex as the phone, or configure both to auto-negotiate.

            If you change the setting of this option, you must change the SW Port Configuration option to the same setting.

            See Set PC Port Configuration field.

            The IPv4 Setup menu is a submenu of the Network Setup menu. To reach the IPv4 Setup menu, select the IPv4 option on the Network Setup menu. The following table describes the IPv4 Setup menu options.

            Table 2 IPv4 Setup menu options

            Option

            Description

            To Change

            DHCP Enabled

            Indicates whether the phone has DHCP enabled or disabled.

            When DHCP is enabled, the DHCP server assigns the phone an IP address. When DHCP is disabled, the administrator must manually assign an IP address to the phone.

            See Set DHCP Enabled field.

            IP Address

            Internet Protocol (IP) address of the phone.

            If you assign an IP address with this option, you must also assign a subnet mask and default router. See the Subnet Mask and Default Router options in this table.

            See Set IP Address field.

            Subnet Mask

            Subnet mask used by the phone.

            See Set Subnet Mask field.

            Default Router 1

            Default router used by the phone (Default Router 1).

            See Set Default Router field.

            DNS Server 1

            Primary Domain Name System (DNS) server (DNS Server 1) used by the phone.

            See Set DNS Server field.

            Alternate TFTP

            Indicates whether the phone is using an alternative TFTP server.

            See Set Alternate TFTP field.

            TFTP Server 1

            Primary Trivial File Transfer Protocol (TFTP) server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option.

            If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option.

            See Set TFTP Server 1 field.

            TFTP Server 2

            Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable.

            See Set TFTP Server 2 field.

            DHCP Address Released

            Releases the IP address assigned by DHCP.

            Scroll to the DHCP Address Released option and press Select, then select Yes to release the DHCP Address.

            Procedure
              Step 1   On the phone, press Applications.
              Step 2   Select Admin Settings and login if required.
              Step 3   Select Network.
              Step 4   To access the IPv4 setup fields, scroll to IPv4 and press Select.
              Step 5   To access the IPv6 setup fields, scroll to IPv6 and press Select.

              For more information, see Set IPv6 fields.


              Set Domain Name field

              Procedure
                Step 1   Set the DHCP Enabled option to No.
                Step 2   Scroll to the Domain Name option, press Select, and enter a new domain name.
                Step 3   Press Select.

                Set Admin VLAN ID field

                Procedure
                  Step 1   Scroll to the Admin. VLAN ID option, press Select, and enter a new Admin VLAN setting.
                  Step 2   Press Select.

                  Set PC VLAN field

                  Procedure
                    Step 1   Ensure that the Admin VLAN ID option is set.
                    Step 2   Scroll to the PC VLAN option, press Select, and then enter a new PC VLAN setting.
                    Step 3   Press Select.

                    Set SW Port Configuration field

                    Procedure
                      Step 1   Unlock network configuration options.
                      Step 2   Scroll to the SW Port Configuration option and press Select.
                      Step 3   Scroll to the setting that you want and press Select.

                      Set PC Port Configuration field

                      Procedure
                        Step 1   Unlock network configuration options.
                        Step 2   Scroll to the PC Port Configuration option and press Select.
                        Step 3   Scroll to the setting that you want and press Select.

                        Set DHCP Enabled field

                        Procedure
                          Step 1   Scroll to the DHCP Enabled option.
                          Step 2   Press No to disable DHCP, or press Yes to enable DHCP.

                          Set IP Address field

                          Procedure
                            Step 1   Set the DHCP Enabled option to No.
                            Step 2   Scroll to the IP Address option, press Select, and enter a new IP address.
                            Step 3   Press Select.

                            Set Subnet Mask field

                            Procedure
                              Step 1   Set the DHCP Enabled option to No.
                              Step 2   Scroll to the Subnet Mask option, press Select, and enter a new subnet mask.
                              Step 3   Press Select.

                              Set Default Router field

                              Procedure
                                Step 1   Set the DHCP Enabled option to No.
                                Step 2   Scroll to the appropriate Default Router option, press Select, and enter a new router IP address.
                                Step 3   Press Select.

                                Set DNS Server field

                                Procedure
                                  Step 1   Set the DHCP Enabled option to No.
                                  Step 2   Scroll to the appropriate DNS Server option, press Select, and enter a new DNS server IP address.
                                  Step 3   Press Select.

                                  Set Alternate TFTP field

                                  Procedure
                                    Step 1   Scroll to the Alternate TFTP option.
                                    Step 2   Press Yes if the phone should use an alternative TFTP server.
                                    Step 3   Press No if the phone should not use an alternative TFTP server.

                                    Set TFTP Server 1 field

                                    Procedure
                                      Step 1   If DHCP is enabled, set the Alternate TFTP option to Yes.
                                      Step 2   Scroll to the TFTP Server 1 option, press Select, and enter a new TFTP server IP address.
                                      Step 3   Press Select.

                                      Set TFTP Server 2 field

                                      Procedure
                                        Step 1   Unlock network configuration options.
                                        Step 2   Enter an IP address for the TFTP Server 1 option.
                                        Step 3   Scroll to the TFTP Server 2 option, press Select, and enter a new backup TFTP server IP address. If there is no secondary TFTP Server, you can use Delete to clear the field of a previous value.
                                        Step 4   Press Select.

                                        Set IPv6 fields


                                        Note


                                        If DHCPv6 Enabled is set to Yes, some IPv6 Setup menu options cannot be edited. If you need to change a setting and it is not available, check the value of the DHCPv6 Enabled option.


                                        The following table describes supported IPv6 menu options.

                                        Table 3 IPv6 Setup menu options

                                        Option

                                        Default value

                                        Description

                                        IPv6 Address

                                        ::

                                        Displays the current IPv6 address of the phone or allows the user to enter a new IPv6 address.

                                        Two address formats are supported:
                                        • Eight sets of hexadecimal digits separated by colons X:X:X:X:X:X:X:X
                                        • Compressed format to collapse a single run of consecutive zero groups into a single group represented by a double colon.

                                        If the IP address is assigned with this option, you must also assign the IPv6 prefix length and the default router.

                                        IPv6 Prefix Length

                                        0

                                        Displays the current prefix length for the subnet or allows the user to enter a new prefix length.

                                        The subnet prefix length is a decimal value from 1-128.

                                        IPv6 Default Router 1

                                        ::

                                        Displays the default router used by the phone or allows the user to enter a new IPv6 default router.

                                        IPv6 DNS Server 1

                                        ::

                                        Displays the primary DNSv6 server used by the phone or allows the user to enter a new server.

                                        IPv6 Alternate TFTP

                                        Disabled

                                        Allows the user to enable the use of an alternate (secondary) IPv6 TFTP server.

                                        IPv6 TFTP Server 1

                                        ::

                                        Displays the primary IPv6 TFTP server used by the phone or allows the user to set a new primary TFTP server.

                                        IPv6 TFTP Server 2

                                        ::

                                        Displays the secondary, optional, IPv6 TFTP server used if the primary IPv6 TFTP server is unavailable or allows the user to set a new secondary TFTP server.

                                        IPv6 Addr. Released

                                        Disabled

                                        Allows the user to release IPv6 related information.

                                        Procedure
                                          Step 1   Press Applications.
                                          Step 2   Select Admin Settings > Network > IPv6.
                                          Step 3   Select the option to edit or to toggle.
                                          Step 4   To enter IPv6 addresses,
                                          1. Click in the input field.
                                          2. Make your changes to the field (see the information below).

                                          The following table describes the address formats.

                                          Format Description

                                          X:X:X:X:X:X:X:X

                                          Eight sets of hexadecimal digits separated by colons. Leading or trailing zeros in each group may be omitted.

                                          Example: 2001:db8:0:0:0:52:0:1

                                          Compressed

                                          Collapse a single run of consecutive zero groups into a single group represented by a double colon.

                                          Example: 2001:db8::52:0:1

                                          • To enter a colon (:) in the address, press the asterisk (*) on the keypad.
                                          • To enter hexadecimal digits a, b, and c, press 2 on the keypad, scroll to select the required digit, and press Enter.
                                          • To enter hexadecimal digits d, e, and f, press 3 on the keypad, scroll to select the required digit, and press Enter.
                                          Step 5   Change toggle fields using these steps:
                                          1. If an option is set to No, press Yes to enable it. If the option is set to Yes, press No to disable it.
                                          2. In the confirmation request window, press Yes to save your change, or No to discard it.
                                          Step 6   In the confirmation request window, press Yes to save your change, or No to discard it.

                                          Verify phone startup

                                          After the Cisco IP Phone has power connected to it, the phone automatically cycles through a startup diagnostic process.

                                          Procedure
                                            Step 1   If using Power over Ethernet, plug the LAN cable into the Network port.
                                            Step 2   If using the power cube, connect the cube to the phone and plug the cube into an electrical outlet.

                                            The buttons flash amber and then green in sequence during the various stages of bootup as the phone checks the hardware.

                                            If the phone completes these stages successfully, it has started up properly and the Select button stays lit until it is selected.