Cisco Unified SIP Phone 3905 Administration Guide for Cisco Unified Communications Manager 10.0
Phone Features and Setup
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Phone Features and Setup

Phone Features and Setup

After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use the Cisco Unified Communications Manager Administration application to configure telephony features, optionally modify phone templates, set up services, and assign users.

This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.

To list supported features for all phones or for a particular phone model on your Cisco Unified Communications Manager, you can generate a Unified CM Phone Feature List report on Cisco Unified Reporting.

For suggestions about how to provide users with information about features, and what information to provide, see Cisco IP Phone user support.

For information about setting up phones in non-English environments, see International User Support.

This chapter includes following topics:

Cisco IP Phone user support

If you are a system administrator, you are likely the primary source of information for Cisco IP Phone users in your network or company. It is important to provide current and thorough information to end users.

To successfully use some of the features on the Cisco IP Phone (including Speed Dial, Services, and voice message system options), users must receive information from you or from your network team or must be able to contact you for assistance. Make sure to provide users with the names of people to contact for assistance and with instructions for contacting those people.

Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco IP Phones.

Consider including the following types of information on this site:

  • user guides for all Cisco IP Phone models that you support
  • information on how to access the Cisco Unified Communications Self Care Portal
  • list of features supported
  • user guide or quick reference for your voicemail system

Telephony features

Cisco Unified IP Phones provide traditional telephony functionality, such as call forwarding and transferring, redialing, conference calling, and voice messaging system access. Cisco Unified IP phones also provide a variety of other features.

As with other network devices, you must configure Cisco Unified IP Phones to prepare them to access Cisco Unified Communications Manager and the rest of the IP network. By using DHCP, you have fewer settings to configure on a phone, but if your network requires it, you can manually configure an IP address, TFTP server, subnet information, and so on.

Finally, because the Cisco Unified IP Phone is a network device, you can obtain detailed status information from it directly. This information can assist you with troubleshooting any problems users might encounter when using their IP phones.

You can modify additional settings for the Cisco Unified IP Phone from Cisco Unified Communications Manager Administration. Use Cisco Unified Communications Manager Administration to set up phone registration criteria and calling search spaces, among other tasks. See the "Telephony Features" section in this document and the Cisco Unified Communications Manager documentation for additional information.

For more information about Cisco Unified Communications Manager Administration, see the Cisco Unified Communications Manager documentation, including Cisco Unified Communications Manager Administration Guide. You can also use the context-sensitive help available within the application for guidance.

After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. The following table includes a list of supported telephony features, many of which you can configure using Cisco Unified Communications Manager Administration.

For information about using most of these features on the phone, see the Cisco Unified SIP Phone 3905 User Guide for Cisco Unified Communications Manager.


Note


Cisco Unified Communications Manager Administration also provides several service parameters that you can use to configure various telephony functions. For more information on accessing and configuring service parameters, refer to Cisco Unified Communications Manager Administration Guide.

For more information on the functions of a service, select the name of the parameter or the question mark help button in the Service Parameter Configuration window.


Table 1 Telephony features

Feature

Description

Audible Message Waiting Indicator (AMWI)

A stutter tone from the handset or speakerphone indicates that a user has one or more new voice messages on a line.

See the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Auto Answer

Connects incoming calls automatically after a ring or two.

Auto Answer works with the speakerphone.

See the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Block External to External Transfer

Prevents users from transferring an external call to another external number.

See the Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.

Call Forward

Allows users to redirect incoming calls to another number. The Call Forward All option is supported. Users hear a stutter tone after going off-hook if the Call Forward All feature is configured on the phone.

See:

  • Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter
  • Customize Self Care Portal display

Call Forward All Loop Breakout

Detects and prevents Call Forward All loops. When a Call Forward All loop is detected, the Call Forward All configuration is ignored and the call rings through.

See the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Call Forward All Loop Prevention

Prevents a user from configuring a Call Forward All destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows.

See the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.

Call Forward Destination Override

Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.

See the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

Call Pickup

Allows users to answer a call that is ringing on a co-worker's phone by redirecting the call to their phone

You can configure an audio alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.

See the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Call Waiting

Indicates (and allows users to answer) an incoming call that rings while on another call.

The phone sounds the call waiting tone (single beep) and the phone screen displays the second incoming call.

See Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

cBarge

Allows a user to join a non-private call on a shared phone line. cBarge adds a user to a call and converts it into a conference, allowing the user and other parties to access conference features.

For more information, see the Cisco Unified Communications Manager Features and Services Guide "Barge and Privacy" chapter.

Conference

  • Allows a user to talk simultaneously with multiple parties by calling each participant individually.
  • Allows a non-initiator in a standard (ad hoc) conference to add participants; also allows any conference participant to join together two standard conferences on the same line.

The service parameter, Advance Adhoc Conference, (disabled by default in Cisco Unified Communications Manager Administration) allows you to enable these features.

See:

  • Cisco Unified Communications Manager System Guide, "Conference Bridges" chapter.
  • Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phone" chapter.
Note   

Be sure to inform your users whether these features are activated.

Forced Authorization Codes (FAC)

Controls the types of calls that certain users can place.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Client Matter Codes" and "Forced Authorization Codes" chapters.

Group Call Pickup

Allows a user to answer a call that is ringing on a directory number in another group.

For more information, see the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup" chapter.

Hold/Resume

Allows the user to move a connected call from an active state to a held state by using the Hold/Resume button. The user resumes a held call by pressing the Hold/Resume button, speaker button, or going off-hook.

No configuration required unless you want to use music on hold. See "Music-On-Hold" in this table for information.

Hookflash Timer

Controls the length of time before the hookflash indicates a timeout (or call disconnect).

See Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter.

IPv6 Support

Provides support for expanded IP addressing on Cisco IP Phones. IPv6 support is provided in standalone or in dual-stack configurations. In dual-stack mode, the phone is able to communicate using IPv4 and IPv6 simultaneously, independent of the content.

See Set IPv6 fields.

IPv6 Ready Logo (SIP)

Ensures that IP addressing on Cisco SIP No configuration required. Phones passes component level conformance and interoperability testing as identified in the TAHI Project.

No configuration required.

Message Waiting

Defines directory numbers for message-waiting on and message-waiting off indicator. A directly connected voice-messaging system uses the specified directory number to set or to clear a message-waiting indication for a particular Cisco Unified IP Phone.

See:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter.

Message Waiting Indicator

A light on the phone that indicates that a user has one or more new voice messages.

See:

  • Cisco Unified Communications Manager Administration Guide, "Message Waiting Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

Multiple Date Display Formats

Displays one of three date formats controlled by the CUCM. Available formats include:

  • Day, Month, Year (DD/MM/YYYY)
  • Month, Day, Year (MM/DD/YYYY)
  • Year, Month, Day (YYYY/MM/DD)

See Cisco Unified Communications Manager Administration Guide, “Cisco Unified IP Phone Configuration” chapter.

Music On Hold

Plays music while callers are on hold.

See the Cisco Unified Communications Manager Features and Services Guide, "Music On Hold" chapter.

Mute

Mutes the microphone from the handset or speakerphone.

No configuration required.

On-hook Call Transfer

Allows a user to press the Transfer button and then go on-hook to complete a call transfer.

See the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.

Plus Dialing

Allows the user to dial E.164 numbers prefixed with a + sign.

To dial the + sign, the user needs to press and hold the * key for at least 1 second. This applies to dialing the first digit for both on-hook or off-hook calls.

Requires no configuration.

Private Line Automated Ringdown (PLAR)

The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off-hook. This can be useful for phones that are designated for calling emergency or hotline numbers.

See the Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.

Redial

Allows users to call the most recently dialed phone number by pressing the Redial button.

No configuration required.

Shared Line

Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.

See the Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.

SIP MD5 Digest Authentication

Allows you to enable or disable MD5 digest authentication for SIP.

See Set up SIP MD5 Digest Authentication.

Telnet

You can use Telnet to connect to your Cisco Unified IP Phone for use in troubleshooting and phone maintenance.

See:

  • Cisco Unified Communications Manager Administration Guide, " Cisco Unified IP Phone Configuration" chapter
  • Cisco Unified Communications Manager Administration Guide, "SIP Profile Configuration Settings" chapter

Time-of-Day Routing

Restricts access to specified telephony features by time period.

See:

  • Cisco Unified Communications Manager Administration Guide, "Time Period Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Time-of-Day Routing" chapter

Time Zone Update

Updates the Cisco Unified IP Phone with time zone changes.

See the Cisco Unified Communications Manager Administration Guide, "Time Group Configuration" chapter.

Transfer

Allows users to redirect connected calls from their phones to another number.

No configuration required.

Voice Messaging System

Enables callers to leave messages if calls are unanswered.

See:

  • Cisco Unified Communications Manager Administration Guide, " Cisco Voice-Mail Port Configuration" chapter
  • Cisco Unified Communications Manager System Guide, "Voice Mail Connectivity to Cisco Unified Communications Manager" chapter

Disable speakerphone

By default, the speakerphone is enabled on the Cisco IP Phone.

You can disable the speakerphone by using Cisco Unified Communications Manager Administration.

Procedure
    Step 1   Select Device > Phone.
    Step 2   Select the phone you want to modify.
    Step 3   In the Phone Configuration window for the phone, check the Disable Speakerphone check box.
    Step 4   Select Save.

    Control phone web page access

    For security purposes, access to the phone web pages is disabled by default. This practice prevents access to the phone web pages and the Cisco Unified Communications Self Care Portal.


    Note


    Some features, such as Cisco Quality Report Tool, do not function properly without access to the phone web pages. Disabling web access also affects any serviceability application that relies on web access, such as CiscoWorks.


    Procedure
      Step 1   In Cisco Unified Communications Manager Administration, choose Device > Phone.
      Step 2   Specify the criteria to find the phone and select Find, or select Find to display a list of all phones.
      Step 3   Select the device name to open the Phone Configuration window for the device.
      Step 4   Scroll to the Product Specific Configuration area.
      Step 5   To enable access, from the Web Access drop-down list, choose Enabled.
      Step 6   To disable access, from the Web Access drop-down list, choose Disabled.
      Step 7   Select Apply Config.

      Enable Paging Support on Cisco Unified Communications Manager

      You enable the Paging Support on Cisco Unified Communications Manager feature for IP phones by selecting basic HTTP authentication. The default is Disabled.

      For more information, see http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​singlewire/​InformaCastBasicPaging.pdf.

      Before You Begin

      Paging phones must have access to the Singlewire InformaCast server.

      Procedure
        Step 1   To enable Paging Support for a single phone,
        1. In Cisco Unified Communications Manager Administration, choose one of the following windows:
          • Device > Device Settings > Common Phone Profile > External Data Locations Information
          • Device > Phone > Phone Configuration > External Data Locations Information
        2. Set the Authentication Server parameter.
        3. Select Save.
        Step 2   To enable Paging Support for a group of phones,
        1. In the Cisco Unified Communications Manager Administration application, choose System > Enterprise Phone Configuration > External Data Locations Information.
        2. Set the Authentication Server parameter.
        3. Select Save.