From the Cisco Unified Communications Self Care Portal, users can
customize and control phone features and settings.
As the administrator, you control access to the Self Care Portal. You
must also provide information to your users so that they can access the Self
Before a user can access the Cisco Unified Communications Self Care
Portal, you must use Cisco Unified Communications Manager Administration to add
the user to a standard Cisco Unified Communications Manager End User group.
You must provide end users with the following information about the Self
The URL to access the application. This URL is:
where server_name is the host on which the web server is installed and
portnumber is the port number on that host.
A user ID and default password to access the application.
An overview of the tasks that users can accomplish with the
These settings correspond to the values that you entered when you added
the user to Cisco Unified Communications Manager.
For more information, see the documentation for your particular Cisco Unified Communications Manager release.
Set Up User Access to
the Self Care Portal
Before a user can access the Self Care Portal, you need to authorize the access.
Unified Communications Manager Administration, select
Management > End User.
Search for the
Click the user ID link.
the user has a password and PIN configured.
In the Permission Information section, ensure that the Groups list includes Standard CCM End Users.
Customize the Self Care Portal Display
Most options display on the Self Care Portal. However, you must set the following options by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:
Show Ring Settings
Show Line Label Settings
The settings apply to all Self Care Portal pages at your site.
In Cisco Unified Communications Manager Administration, select System > Enterprise Parameters.
In the Self Care Portal area, set the Self Care Portal Default Server field.
Enable or disable the parameters that the users can access in the portal.