HTML Notifications Not Received By the Users
If the users are not receiving the HTML notifications, ensure the following steps:
-
Confirm that the smart host hostname is configured from Cisco Unity Connection Administration. For more information, see the "Integrated Messaging" section of the "Messaging" chapter of the System Administration Guide for Cisco Unity Connection Release 15, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag.html.
- Ping the smart host from Unity Connection server. If the ping fails, there is a possibility that network Unity Connection is not functional and you must restore the network Unity Connection.
- Confirm that the 'Unity Connection Notifier' service is up and running.
- Confirm that the HTML notification device is enabled. For more information on how to setup the HTML notification device, see the "Notifications" chapter of the System Administration Guide for Cisco Unity Connection Release 15, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag.html.
- Confirm that a valid email address is specified while configuring HTML notifications for a user. For more information on how to setup the HTML notification device, see the "Notifications" chapter of the System Administration Guide for Cisco Unity Connection Release 15, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/15/administration/guide/b_15cucsag.html.