Audio Issues
|
Playing an attachment via the TUI
|
CML (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
ConvSub (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Calendar Integration
Issues
|
Calendar integration
|
CCL (levels 10, 11, 12, 13)
|
Connection Conversation Manager.
|
diag_CuCsMgr_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
CsWebDav (levels 10, 11, 12, 13)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Calendar integration (event notifications)
|
CsWebDav (levels 10 through 13)
|
Connection IMAP Server
|
diag_CuImapSvr_*.uc
|
Call Issues
|
Routing rules
|
Arbiter (levels 14, 15, 16)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
RoutingRules (level 11)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Client Issues
|
Cisco Unified Personal Communicator client (IMAP-related issues)
(see also “Cisco
Unified Personal Communicator client (IMAP-related issues)” in
Table 1-2)
|
CML (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
CsMalUmss (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
CuImapSvr (all levels)
|
Connection IMAP Server
|
diag_CuImapSvr_*.uc
|
MTA (all levels)
|
Connection Message Transfer Agent
|
diag_MTA_*.uc
|
ViewMail for Outlook (sending and receiving messages)
(see also “ViewMail
for Outlook (sending and receiving messages)” in
Table 1-2)
|
CML (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
CsMalUmss (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
CuImapSvr (all levels)
|
Connection IMAP Server
|
diag_CuImapSvr_*.uc
|
MTA (all levels)
|
Connection Message Transfer Agent
|
diag_MTA_*.uc
|
SMTP (all levels)
|
Connection SMTP Server
|
diag_SMTP_*.uc
|
Unity Connection Cluster
Issues
|
Unity Connection clusters (except file replication)
|
SRM (all levels)
|
Connection Server Role Manager
|
diag_CuSrm_*.uc
|
Unity Connection cluster file replication
|
CuFileSync (all levels)
|
Connection File Syncer
|
diag_CuFileSync_*.uc
|
External Message Store
Issues
|
Accessing emails in an external message store
|
CML (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Fax Issues
|
File rendering
|
MTA (all levels)
|
Connection Message Transfer Agent
|
diag_MTA_*.uc
|
SMTP messages are not sent
|
MTA (all levels)
|
Connection Message Transfer Agent
|
diag_MTA_*.uc
|
SMTP server mishandles faxes
|
SMTP (all levels)
|
Connection SMTP Server
|
diag_SMTP_*.uc
|
LDAP Issues
|
|
LDAP synchronization
(see also “LDAP
synchronization” in
Table 1-3)
|
CuCmDbEventListener
|
Connection CM Database Event Listener
|
diag_CuCmDbEventListener_*.uc
|
Message Issues
|
Dispatch messages
(see also “Dispatch
messages” in
Table 1-2)
|
MTA (all levels)
|
Connection Message Transfer Agent
|
diag_MTA_*.uc
|
IMAP messages
(see also “IMAP
messages”in
Table 1-2)
|
CML (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
CsMalUmss (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
CuImapSvr (all levels)
|
Connection IMAP Server
|
diag_CuImapSvr_*.uc
|
MTA (all levels)
|
Unity Connection Message Transfer Agent
|
diag_MTA_*.uc
|
SMTP (all levels)
|
Connection SMTP Server
|
diag_SMTP_*.uc
|
Message delivery and retrieval
(see also “Message
delivery and retrieval” in
Table 1-2)
|
CML (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
CsMalUmss (levels 10, 14, 18, 22, 23, 26)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
MTA (all levels)
|
Connection Message Transfer Agent
|
diag_MTA_*.uc
|
Notifier (all levels except 6 and 7)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
SMTP (all levels)
|
Connection SMTP Server
|
diag_SMTP_*.uc
|
UmssSysAgentTasks (all levels)
|
Connection System Agent
|
diag_CuSysAgent_*.uc
|
Message Relay Issues
|
MTA (all levels)
|
Connection Message Transfer Agent
|
diag_MTA_*.uc
|
SMTP (all levels)
|
Connection SMTP Server
|
diag_SMTP_*.uc
|
NDRs
(see also “NDRs”
in
Table 1-2)
|
CML (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
CuCsMgr (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Notifications not sent
(see also “Notifications
not sent” in
Table 1-2)
|
CuCsMgr (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Notifier (all levels except 6 and 7)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
SMTP/HTML notification/Intelligent Notification
|
Notifier (all levels except 6 and 7)
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
SMTP (all levels)
|
Connection SMTP Server
|
diag_SMTP_*.uc
|
Secure message aging
|
UmssSysAgentTasks (all levels)
|
Connection System Agent
|
diag_CuSysAgent_*.uc
|
SMS notifications
|
Notifier (all levels except 6 and 7)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
Networking
Issues
|
Intrasite Networking replication
(see also “Intrasite
Networking replication” in
Table 1-2)
|
CuReplicator
|
Connection Digital Networking Replication Agent
|
diag_CuReplicator_*.uc
|
Intersite Networking replication
|
Feeder (levels 00, 01, 02, 03)
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
FeedReader (levels 00, 01, 02, 03, 10, 14)
|
Connection System Agent
|
diag_CuSysAgent_*.uc
|
HTTP(S) Networking
|
FeedReader (levels 00, 01, 02, 03, 10, 14)
|
Connection System Agent
|
diag_CuSysAgent_*.uc
|
Feeder (levels 00, 01, 02, 03)
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
VPIM message delivery
(see also “VPIM
message delivery” in
Table 1-2)
|
MTA (all levels)
|
Connection Message Transfer Agent
|
diag_MTA_*.uc
|
SMTP (all levels)
|
Connection SMTP Server
|
diag_SMTP_*.uc
|
Personal Call Transfer
Rule Issues
|
Accessing calendar information
|
CCL (levels 10, 11, 12, 13)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
CsWebDav (levels 10, 11, 12, 13)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Configuring personal call transfer rule settings by phone
|
ConvSub (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Rule processing during calls to a rules-enabled user
|
ConvRoutingRules (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
RulesEngine (all levels)
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Rules-related conversations
|
CDE (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Phone View
Issues
|
Phone View
|
PhoneManager (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Report Issues
|
Data collection in reports
|
ReportDataHarvester (all levels)
|
Connection Report Data Harvester
|
diag_CuReportDataHarvester_*.uc
|
Display of reports
|
CuService (all levels)
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
RSS Feed Issues
|
Access to RSS feeds of voice messages
|
RSS (all levels)
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
SNMP Issues
|
SNMP
|
CuSnmpAgt (all levels)
|
Connection SNMP Agent
|
diag_CuSnmpAgt_*.uc
|
SpeechView Transcription
Issues
|
SpeechView transcriptions
|
SttClient (all levels)
|
Connection Message Transfer Agent
|
diag_MTA_*.uc
|
SttService (all levels)
|
Connection SpeechView Processor
|
diag_SttService_*.uc
|
SMTP (all levels)
|
Connection SMTP Server
|
diag_SMTP_*.uc
|
MTA (level 10, 11, 12, 13)
|
Connection Message Transfer Agent
|
diag_MTA_*.uc
|
SysAgent (level 10, 11, 12, 16)
|
Connection System Agent
|
diag_CuSysAgent_*.uc
|
Sending transcriptions to notification devices
|
Notifier (level 16, 21, 25, 30)
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
Test Button (External
Service and External Service Account) Issues
|
Test button (external service diagnostic tool)
|
CuESD (all levels)
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Web Inbox
Issues
|
Interactions with Representational State Transfer (REST) API
|
VMREST (all levels)
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Jabber VoiceMail Issues
|
Jabber VoiceMail
|
Not Applicable as it is enabled by default
|
Cisco Tomcat
|
localhost_access_log.txt
|
Not Applicable as it is enabled by default
|
Connection Jetty
|
request.log
|
Notifier (level 18 and 21)
|
Connection Notifier
|
diag_CuNotifier_*.uc
|
Cuca
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
VMREST
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Visual VoiceMail Issues
|
TRAP - (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
VMREST (all levels)
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Arbiter - (level 12 to17)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
CDE-04 - <13-17>
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
MiuCall - (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.ucCu
|
MiuGeneral - (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
MiuIO - <11-15>
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
MiuMethod - (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
MiuSIP - (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
MiuSIPStack - (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Mixer - (all levels)
|
Connection Mixer
|
diag_CuMixer_*.uc
|
Cisco Smart Software
Licensing Issues
|
Licensing
|
CuSlmSvr (all levels)
|
Connection Smart License Manager Server
|
diag_CuSlmSvr_*.uc
|
Tenant Partitioning
Issues
|
Tenant Partitioning
|
Cuca
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
VMREST (all levels)
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Video Greetings Issues
|
Video Greetings
|
CDE (level 1, 10 to 17, 20, 21)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
ConvSub (level 01 to 05)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
MiuIO (level 11 to 13, 25, 27)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Miu Sip/Miu Sip Stack (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
MiuMethods/MiuCall (all levels)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Mixer (levels 01 to 04)
|
Connection Mixer
|
diag_CuMixer_*.uc
|
Video (level 10 and 11)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
SAML SSO Issues
|
SAML SSO
|
CLI Command to activate SAML SSO logs:
admin: set samltrace level <trace-level>
where
trace-level can be BEBUG, INFO, WARNING, ERROR, or FATAL
CLI Command to check trace level:
admin: show samltrace level
|
Cisco Tomcat
Cisco Tomcat Security
Cisco SSO
|
ssosp*.log
ssoApp.log
|
|
|
|
|
Miscellaneous
Issues
|
Synchronization traces between Unity Connection and Exchange
|
CsMbxSync
|
Connection Mailbox Sync
|
diag_CuMbxSync_*.uc
|
Synchronization traces between Unity Connection and Gmail Server
|
CuGSuiteSyncSrv
|
Connection GSuite Sync Service
|
diag_CuGSuiteSyncSrv_*.uc
|
Exchange EWS calls in MbxSync diag
|
CsEws
|
Connection Mailbox Sync
|
diag_CuMbxSync_*.uc
|
EWS notification in Jetty web service diags
|
EWSNotify
|
Connection Jetty
|
|
Exchange 2003 webdav protocol diags
|
CsWebDav
|
Connection Mailbox Sync
|
diag_CuMbxSync)_*.uc
|
Activities of Connection external service
|
CuEsd
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Message deposition on Connection
|
MTA
|
Connection Message Transfer Agent
|
diag_CuMta_*.uc
|
CUCA test buttons for UM service and UM user pages
|
Cuca
|
Connection Tomcat Application
|
diag_Tomcat_*.uc
|
Autodiscovery feature diags
|
MbxLocator
|
Connection Mailbox Sync
|
diag_CuMbxSync_*.uc
|
MbxSyncQ and EWSNotiftQ events
|
DBEvent
|
Connection DB Event Publisher
|
diag_DbEventPublisher_*.uc
|
PIN
Synchronization Issues
|
PIN
Synchronization Issues
|
AxlAccess (level 00,01)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
Bulk
Administration Tool (all levels)
|
Tomcat
Logs
|
diag_Tomcat_*.uc
|
CiscoPCA
(level 00,01,02,13)
|
Tomcat
Logs
|
diag_Tomcat_*.uc
|
Cuca
(all levels)
|
Tomcat
Logs
|
diag_Tomcat_*.uc
|
CuCsMgr
(level 10)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
VMREST
(all levels)
|
Tomcat
Logs
|
diag_Tomcat_*.uc
|
CDL
(level 10 and 11)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|
ConvSub
(level 01,03,04,05)
|
Connection Conversation Manager
|
diag_CuCsMgr_*.uc
|