Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV) for Release 10.x
Alarm Category: EVENT
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Alarm Category: EVENT

Table Of Contents

Alarm Category: EVENT

Alarm Name: EvtBranchNotReachable

Alarm Name: EvtBranchProvisioned

Alarm Name: EvtBranchProvisioningFailed

Alarm Name: EvtBranchProvisioningFailedMaxRetries

Alarm Name: EvtBranchProvisioningFailedMaxWait

Alarm Name: EvtBranchVoiceMailUpload

Alarm Name: EvtBranchVoiceMailUploadFailed

Alarm Name: EvtBranchVoiceMailUploadPartial

Alarm Name: EvtCentralNotReachable


Alarm Category: EVENT


This chapter gives detail of the following alarms:

Alarm Name: EvtBranchNotReachable

Alarm Name: EvtBranchProvisioned

Alarm Name: EvtBranchProvisioningFailed

Alarm Name: EvtBranchProvisioningFailedMaxRetries

Alarm Name: EvtBranchProvisioningFailedMaxWait

Alarm Name: EvtBranchVoiceMailUpload

Alarm Name: EvtBranchVoiceMailUploadFailed

Alarm Name: EvtBranchVoiceMailUploadPartial

Alarm Name: EvtCentralNotReachable

Alarm Name: EvtBranchNotReachable

Severity: ERROR_ALARM

Description: Branch[name= %1, address= %2] is not reachable.

Route To: Event Log, Alert Log

Explanation: There is an issue with the connectivity between the central Unity Connection server and the specified branch.

Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, refer to the Troubleshooting Guide for Cisco Unity Connection available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.

Alarm Name: EvtBranchProvisioned

Severity: INFORMATIONAL_ALARM

Description: The branch[name= %1, address= %2] has been successfully provisioned.

Route To: Event Log, Alert Log

Explanation: The branch has been successfully associated with the central Unity Connection server.

Recommended Action: NONE

Alarm Name: EvtBranchProvisioningFailed

Severity: WARNING_ALARM

Description: Provisioning for branch[name= %1, address= %2] has failed.

Route To: Event Log, Alert Log

Explanation: The provisioning of branch has been failed.

Recommended Action: If there is no connectivity between the central Connection server and the branch office, refer to the Troubleshooting Guide for Cisco Unity Connection available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/troubleshooting/guide/9xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.

Alarm Name: EvtBranchProvisioningFailedMaxRetries

Severity: ERROR_ALARM

Description: Provisioning for branch[name= %1, address= %2] has failed after maximum %3 retries.

Route To: Event Log, Alert Log

Explanation: Provisioning for a branch has failed in all the retries.

Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, refer to the Troubleshooting Guide for Cisco Unity Connection available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.

Alarm Name: EvtBranchProvisioningFailedMaxWait

Severity: ERROR_ALARM

Description: A provisioning completion notification was not received for branch[name= %1, address= %2] within the maximum wait time of %3 minutes.

Route To: Event Log, Alert Log

Explanation: Provisioning for a branch has failed because the branch did not return the provisioning completion status within the defined timeframe.

Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, refer to the Troubleshooting Guide for Cisco Unity Connection available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.

Alarm Name: EvtBranchVoiceMailUpload

Severity: INFORMATIONAL_ALARM

Description: Voice mail upload for branch[name= %1, address= %2] completed successfully. %3 messages were uploaded.

Route To: Event Log

Explanation: Voicemails from branch are uploaded on the central Connection server.

Recommended Action: NONE

Alarm Name: EvtBranchVoiceMailUploadFailed

Severity: ERROR_ALARM

Description: Voice mail upload for branch[name= %1, address= %2] has failed.

Route To: Event Log

Explanation: No voicemail could be uploaded from the branch to the central Unity Connection server.

Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, refer to the Troubleshooting Guide for Cisco Unity Connection available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.

Alarm Name: EvtBranchVoiceMailUploadPartial

Severity: WARNING_ALARM

Description: Voice mail upload for branch[name= %1, address= %2] partially completed. %3 messages out of %4 were uploaded.

Route To: Event Log

Explanation: All the voicemails could not be uploaded from branch to the central Unity Connection server.

Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, refer to the Troubleshooting Guide for Cisco Unity Connection available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.

Alarm Name: EvtCentralNotReachable

Severity: ERROR_ALARM

Description: Cenral connection[address= %1] is not reachable.

Route To: Event Log, Alert Log

Explanation: There is an issue with the connectivity between the central Unity Connection server and the specified branch.

Recommended Action: If there is no connectivity between the central Unity Connection server and the branch office, refer to the Troubleshooting Guide for Cisco Unity Connection available at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx.html. If the problem is not resolved then please contact Cisco TAC.