Complete Reference Guide for Cisco Unity Connection Survivable Remote Site Voicemail (SRSV) for Release 10.x
Configuring Cisco Unity Connection SRSV
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Table of Contents

Configuring Cisco Unity Connection SRSV

Methods of Provisioning and Voicemail Upload

Configuring a SRSV User

Task List to Create a Unity Connection SRSV User

Managing Branches on Central Unity Connection Server

Branch Listing

New Branch

Edit Branch

Branch Sync Results

Methods of Provisioning and Voicemail Upload

Unity Connection 10.0(1) supports two methods for provisioning and voicemail upload between Unity Connection and Unity Connection SRSV. You can use either of the following methods to provision the users from the central Unity Connection server to the branch system:

  • Manual Synchronization of Provisioning: To manually provision the users on the branch system, navigate to Branch Management > Edit Branch on Cisco Unity Connection Administration (CUCA) and select Sync Provisioning.
  • Automatic Synchronization of Provisioning: To automatically enable the provisioning of the users, navigate to Tools > Task Management on Cisco Unity Connection Administration (CUCA) and schedule Branch Provisioning Synchronization Task. For more information on scheduling a task, see the “Task Management Tool” section of the “Tools” chapter in the System Administration Guide for Cisco Unity Connection Release 10.x guide at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag190.html#pgfId-1116054.

You can use either of the following methods to upload voicemails from the branch system to the central Connection server:

  • Manual Synchronization of Voicemail Messages: To manually upload voicemails from the branch to the central Unity Connection server, navigate to Branch Management > Edit Branch on Cisco Unity Connection Administration (CUCA) and select Voicemail Upload.
  • Automatic Synchronization of Voicemail Messages: To automatically enable the uploading of voice messages from the branch to the central Unity Connection server, navigate to Tools > Task Management on Cisco Unity Connection Administration (CUCA) and schedule Branch Voice mail polling task.

Configuring a SRSV User

You can either create a new user or update an existing user to provide access to the SRSV feature. Before creating a SRSV user, make sure that all the required services, such as Unity Connection REST Service and Unity Connection Branch Sync Service are started on the central Unity Connection server and on the branch system. For more information on services required for SRSV feature, see the Administration Guide for Cisco Unity Connection Serviceability Release 10.x at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/serv_administration/guide/10xcucservagx.html.

Task List to Create a Unity Connection SRSV User

Create a Unity Connection SRSV user


Step 1 Creating a Partition: Create a partition on the Unity Connection server. For more information on how to create a partition, see the “Configuring Partitions” section of the “Call Management” chapter in the System Administration Guide for Cisco Unity Connection, Release 10.x guide at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag080.html#pgfId-1148340.

Step 2 Creating a Branch: Create a branch on the Unity Connection server with details of the Cisco Unity Connection SRSV server, which corresponds to the partition created above. For more information on how to create a branch, see the section.

Step 3 Creating a New User or Assigning the Partition to an Existing User: Assign the partition created above to an existing user or create a new user and assign the partition to the user for providing access to the SRSV feature. For more information on how to create a user, see the “Creating User Accounts” section of the “Users” chapter in the System Administration Guide for Cisco Unity Connection, Release 10.x guide at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag040.html#pgfId-1230789.


 

Managing Branches on Central Unity Connection Server

You can create a branch in Cisco Unity Connection Administration that is further associated with a partition of users having access to the SRSV functionality.

To Create a Branch on a Central Unity Connection Server


Step 1 In Cisco Unity Connection Administration, expand Networking > Branch Management, then select Branches.

Step 2 On the Branch Listing page, select Add New. For more information on each field, see the Branch Listing section.

Step 3 On the New Branch page, enter the applicable settings and select Save. For more information on each field, see the New Branch section.

Step 4 On the Edit Branch page, modify the applicable settings and select Save. For more information on each field, see the Edit Branch section.


 

Branch Listing

 

Table 6-1 Branch Listing Page

Field
Description

Display Name

(Display only) Displays the name of the branch.

Server Address

(Display only) Displays the IP address/Fully Qualified Domain Name (FQDN) of the branch.

Enabled

(Display only) Displays whether the branch is active or not.

Status

(Display only) Displays whether the branch is connected with the central Unity Connection server or not.

New Branch

 

Table 6-2 New Branch Page

Field
Description

Display Name

Enter a name for the branch.

Server Address

Enter the IP address/FQDN of the branch.

User Name

Enter the username of the branch administrator.

Password

Enter the password of the branch administrator.

SMTP Domain

Enter the Fully Qualified Domain Name (FQDN) of the branch.

PAT Port Number

Enter a PAT port number that the central Unity Connection server uses to communicate with the branch. This port number specifies the port on the public side of the NAT, which further maps to port 443 for communicating with the branch.

Partition

Select the partition that you want to assign to the branch from the dropdown list.


Note You cannot assign same partition to multiple branches.


Operator

Select the subscriber that must be used as operator to manage the operator messages received at the branch during WAN outages.

Provisioning Sync Options

Sync voice name for users

Check this check box to synchronize the recorded voice names of the branch users from central Cisco Unity Connection to the branch.

Sync greetings for users

Check this check box to synchronize the greetings of the branch users from central Unity Connection to the branch.

Save

Select this option to save the branch with the specified settings.


Note As soon as you save the branch details, buttons, such as Sync Provisioning and Voicemail Upload get visible. For more information, see the Edit Branch section.


Edit Branch

 

Table 6-3 Edit Branch Page

Field
Description

Enabled

Check this check box to enable or activate the branch for provisioning and voicemail upload operations.

Display Name

Enter a name for the branch.

Server Address

Enter the IP address/FQDN of the branch.

User Name

Enter the username of the branch administrator.

Password

Enter the password of the branch administrator.

SMTP Domain

Enter the Fully Qualified Domain Name (FQDN) of the branch.

PAT Port Number

Enter a PAT port number that the central Unity Connection server uses to communicate with the branch. This port number specifies the port on the public side of the NAT, which further maps to port 443 for communicating with the branch.

Partition

Select the partition that you want to assign to the branch from the dropdown list.


Note You cannot assign same partition to multiple branches.


Operator

Select the subscriber that must be used as operator to manage the operator messages received at the branch during WAN outages.

Provisioning Sync Options

Sync voice name for users

Check this check box to synchronize the recorded voice names of the branch users from central Unity Connection to the branch.

Sync greetings for users

Check this check box to synchronize the greetings of the branch users from central Unity Connection to the branch.

Save

Select this option to save the branch with the specified settings.

Delete

Select this option to delete the branch.

Test

Select this option to check the connectivity of the central Unity Connection sever with the branch.

Sync Provisioning

Select this option to synchronize the user(s) that you created on the central Unity Connection server with the branch.


Note Before you start the provisioning of the user(s), the state of provisioning on the Edit Branch page remains “Idle”. As soon as you select the Sync Provisioning option, the state changes to “Scheduled” and then to “In Progress”. After the completion of provisioning, the state of provisioning again changes to “Idle”.


Voicemail Upload

Select this option to upload voicemails of the user(s) from the branch to the central Unity Connection server.


Note Before you start uploading voicemails on the central Unity Connection server, the state of voicemail upload on the Edit Branch page remains “Idle”. As soon as you select the Voicemail Upload option, the state changes to “Scheduled” and then to “In Progress”. After the completion of voicemail upload, the state of voicemail upload again changes to “Idle”.


Branch Sync Results

 

Table 6-4 Branch Sync Results Page

Field
Description

Branch

(Display Only) Displays the name of the branch.

Sync Type

(Display Only) Displays the type of synchronization activity, such as Voicemail Upload or Provisioning, performed on the branch.

Result

(Display Only) Displays the status or result of the synchronization activity performed. The result of synchronization can be any one of the following:

  • In Progress: Signifies that the synchronization activity is in progress.
  • Success: Signifies that the synchronization activity is completed successfully.
  • Partial Success: Signifies that the synchronization activity is partially completed. For Example, if you have initiated synchronization of users from the central Unity Connection to the branch, it might be possible that out of the 4 users those need to be synchronized, only 2 users are synchronized successfully and the other 2 are failed. In such scenarios, you need to check the error logs to find out the reason of the failure and take the appropriate action to resolve the problem. For more information on troubleshooting, see the “Troubleshooting Cisco Unity Connection SRSV” chapter of Troubleshooting Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/troubleshooting/guide/10xcuctsgx/10xcuctsg140.html.
  • Failed: Signifies that the synchronization activity is failed. To check the reason for the failure, refer to the error logs.

Start Date

(Display Only) Displays the start date and time of the synchronization activity.

End Date

(Display Only) Displays the end date and time of the synchronization activity. The text of the End Date appears as a hyperlink. When you click on the hyperlink, the “Task Execution Results” pop-up window appears specifying the detailed status of the synchronization activity. For example, if the Details column has "Total=1 Processed=1 Success=1 Failed=0" description with the synchronization activity as "Voicemail", it means that there was only 1 voicemail to be synchronized and it is processed and synchronized successfully without any failure.