Cisco Emergency Responder Version 10.0 Release Notes
Cisco Emergency Responder 10.0
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Cisco Emergency Responder 10.0

New Features

Cisco Emergency Responder Release 10.0 provides support for the following:

  • Cisco Unified Communication Manager Release 10.0
  • License management through Prime License Manager
  • Partial tracking and licensing of endpoints
  • E.164 Dial Plan
  • SNMPv3 for Location Discovery, including secure SNMP v3 communication to LAN switches and Unified CM
  • New voice LAN switches

Hardware And Software Requirements

The following sections provide information about hardware and software requirements for Cisco Emergency Responder.

Supported Hardware And Software

Cisco Emergency Responder supports a variety of hardware and software components, as shown in the following tables:

  • Table 1: Required software
  • Table 2: Recommended software
  • Table 3: Supported phones
  • Table 4: Supported voice-ready LAN switches
  • Table 5: Supported Cisco routers
  • Table 6: Supported Switch Modules and Network Modules

Note


The support can differ between the types of hardware; read the tables carefully to determine how Emergency Responder will work with the devices that you use.



Note


Cisco Unified Communications Manager 10.0 is not compatible with versions of Cisco Emergency Responder earlier than 10.0. To maintain compatibility of Cisco Emergency Responder and Cisco Unified Communications Manager, upgrade Cisco Emergency Responder to Release 10.0 before upgrading Cisco Unified Communications Manager to Release 10.0.


Required Software

The following table lists required software that you must install to use Emergency Responder.

Table 1 Required Software

Item

Supported Software Release

Description

Cisco Unified Communications Manager

  • Cisco Unified Communications Manager 10.0(x)
  • Cisco Unified Communications Manager 9.1(x)
  • Cisco Unified Communications Manager 9.0(x)
  • Cisco Unified Communications Manager 8.6(x)
  • Cisco Unified Communications Manager 8.5(x)
  • Cisco Unified Communications Manager 8.0(x)
  • Cisco Unified Communications Manager 7.1(x)
  • Cisco Unified Communications Manager 6.1(x)

The software that runs the telephony network.

Cisco Prime License Manager

Cisco Prime License Manager 10.0(1)

Software installed as a standalone application or on the Cisco Unified Communications Manager system, which manages the licenses for Emergency Responder Release 10.0 and later.

Web browser

  • Microsoft Internet Explorer (IE) 10.0
  • Microsoft Internet Explorer (IE) 9.0
  • Microsoft Internet Explorer (IE) 8.0
  • Mozilla Firefox 10.0
Note   

Microsoft IE 8.0 is supported in Cisco Emergency Responder 9.0 and later when running on Microsoft Windows XP SP3 and Windows 7.

Microsoft IE 9.0 is not supported in Windows XP.

Recommended Software

The following table lists optional software that is recommended for use with Emergency Responder.

Table 2 Recommended Software

Item

Minimum software release

Description

Email server

Any SMTP email server

Used to send email notifications to onsite alert (security) personnel. If you use an SMTP email paging server, personnel are paged instead of emailed.

Cisco Unified Operations Manager

Release 10.0

Used to monitor the health and functionality of Emergency Responder.

Supported Phones

The following table lists the different types of phones that support Emergency Responder. The support that Emergency Responder supplies differs depending on the type of phone and the type of switch port to which the phone is attached.

Table 3 Supported Phones

Phones

Description

Phones that are automatically tracked using Cisco Discovery Protocol

  • Skinny Call Control Protocol (SCCP) on Cisco Unified IP Phone 8945, 8941, 7985, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7937, 7936, 7935, 7931, 7912, 7911, 7910, 7906, 6961, 6945, 6941, 6921, 6911, 6901
  • Session Initiation Protocol (SIP) on Cisco Unified IP Phone 9971, 9951, 8961, 8945, 8941, 8831, 7975, 7971, 7970, 7965, 7962, 7961, 7960, 7945, 7942, 7941, 7940, 7912, 7911, 7906,7821, 7841, 7861, 6961, 6945, 6941, 6921, 6911, 6901, 3911, 3905; Cisco IP Video Phone E20; Cisco TelePresence EX60, EX90, and MX200; Cisco TelePresence System Quick Set C20 and Cisco TelePresence Codec C40, C60, and C90
  • VXC 6215
  • Cisco IP Communicator
  • Cisco Desktop Collaboration Experience DX650

These phones do not require any special Emergency Responder configuration. However, you must enable Cisco Discovery Protocol on the switches.

Note   

Although Cisco Analog Telephone Adapter (ATA) phones support Cisco Discovery Protocol and SCCP, Emergency Responder cannot automatically track them. You can add ATA phones manually and assign them to an Emergency Response Location (ERL). Emergency Responder will route calls from ATA phones based on the assigned ERL.

Note   

Cisco IP Communicator can be tracked using Cisco Discovery Protocol only when it is installed with the Device ID containing the MAC address of the wired network interface and operating over a wired network interface.

Phones that you can track using IP subnet

  • Cisco Unified Wireless IP Phone 7920, 7921, 7925, 7925-EX, 7926, and Cisco Cius
  • VXC 6215
  • Cisco IP Communicator
  • Cisco UC Integration for Microsoft Office Communicator, Cisco UC Integration for Microsoft Lync, Cisco Jabber, Cisco Unified Personal Communicator and third-party SIP phones
  • Any Cisco Unified IP Phone or third-party SIP phone that is connected to Cisco or third-party switches that are not discovered or supported by Emergency Responder

To track these phones, you must configure the subnet and then assign ERLs to the configured subnets.

Note    Any IP endpoint can be tracked at call time using the IP subnet provided that the Use IP Address from Call Signaling Telephony setting is enabled.

Phones that you can manually define or track using IP subnet

  • Phones that are connected to analog line gateways such as Cisco VG350 or VG224 series or ATA 180 series
  • Any H.323 endpoints

These phones are supported only if their calls are routed by Cisco Unified Communications Manager.

Note    Any IP endpoint can be tracked at call time using the IP subnet provided that the Use IP Address From Call Signaling Telephony setting is enabled.

Phones supported for off-premises location confirmation and update with the Remote Worker Emergency Calling feature in Unified Communications Manager 9.0

  • Cisco Unified IP Phone 9971, 9951, 8961,8945, 8941, 7975, 7971, 7970, 7965, 7962, 7961, 7945, 7942, and 7941 Cisco IP Communicator

When configured for off-premises use in Unified Communications Manager 9.0, these phones provide displays for off-premises users to confirm or update their off-premises location.

Note    If the user dismisses the display before confirming or updating the location, it can be recovered by selecting Running Applications from the Services menu or by resetting the phone.

Supported Voice-Ready LAN Switches

The following table lists the LAN switch models that are supported by Emergency Responder. A LAN switch model is supported only if the SNMP System Object ID appears in this table, irrespective of the LAN switch configuration or software release.


Note


Emergency Responder requires SNMP Version 1, Version 2, Version 2c, or Version 3 for automatic tracking of Cisco Unified IP Phones by connected switch ports.


Table 4 Supported Voice-Ready LAN Switches

Series

(Ethernet ports only)

Device supported

System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB

Catalyst 2940

2940-8TF

1.3.6.1.4.1.9.1.542

2940-8TT

1.3.6.1.4.1.9.1.540

Catalyst 2950

2950-12

1.3.6.1.4.1.9.1.323

2950-24

1.3.6.1.4.1.9.1.324

2950C-24

1.3.6.1.4.1.9.1.325

2950G-24-EI-DC

1.3.6.1.4.1.9.1.472

2950S-24

1.3.6.1.4.1.9.1.430

2950SX-24

1.3.6.1.4.1.9.1.480

2950SX-48

1.3.6.1.4.1.9.1.560

Catalyst 2960

2960-24LT-L

1.3.6.1.4.1.9.1.951

2960-24PC-L

1.3.6.1.4.1.9.1.950

2960-24-S

1.3.6.1.4.1.9.1.929

2960-24TC-L

1.3.6.1.4.1.9.1.694

2960-24TC-S

1.3.6.1.4.1.9.1.928

2960-24TT-L

1.3.6.1.4.1.9.1.716

2960-48PST-L

1.3.6.1.4.1.9.1.1016

2960-48TC-L

1.3.6.1.4.1.9.1.695

2960-48TC-S

1.3.6.1.4.1.9.1.927

2960-48TT-L

1.3.6.1.4.1.9.1.717

2960-48TT-S

1.3.6.1.4.1.9.1.1005

2960-8TC-L

1.3.6.1.4.1.9.1.798

2960-8TC-S

1.3.6.1.4.1.9.1.1006

2960G-24TC-L

1.3.6.1.4.1.9.1.696

2960G-48TC-L

1.3.6.1.4.1.9.1.697

2960G-8TC-L

1.3.6.1.4.1.9.1.799

2960PD-8TT-L

1.3.6.1.4.1.9.1.952

2960-48PST-S

1.3.6.1.4.1.9.1.1148

2960-24LC-S

1.3.6.1.4.1.9.1.1146

2960-24PC-S

1.3.6.1.4.1.9.1.1147

Catalyst 2960-C

2960CPD-8PT-L

1.3.6.1.4.1.9.1.1315

2960C-8PC-L

1.3.6.1.4.1.9.1.1366

2960C-12PC-L

1.3.6.1.4.1.9.1.1367

Catalyst 2960-S

2960S Stack

1.3.6.1.4.1.9.1.1208

2960S-24PD-L

1.3.6.1.4.1.9.1.1261

2960S-24PS-L

1.3.6.1.4.1.9.1.1265

2960S-48FPD-L

1.3.6.1.4.1.9.1.1258

2960S-48FPS-L

1.3.6.1.4.1.9.1.1263

2960S-48LPD-L

1.3.6.1.4.1.9.1.1259

2960S-48LPS-L

1.3.6.1.4.1.9.1.1264

Catalyst 2960X

Catalyst 2960X-48LPD-L

1.3.6.1.4.1.9.1.1691

Catalyst 2960X-48TD-L

1.3.6.1.4.1.9.1.1692

Catalyst 2960X-24TD-L

1.3.6.1.4.1.9.1.1694

Catalyst 2960X-48FPS-L

1.3.6.1.4.1.9.1.1695

Catalyst 2960X-48LPS-L

1.3.6.1.4.1.9.1.1696

Catalyst 2960X-48TS-L

1.3.6.1.4.1.9.1.1698

Catalyst 2960X-24TS-L

1.3.6.1.4.1.9.1.1699

Catalyst 2960X-24PSK-L

1.3.6.1.4.1.9.1.1700

Catalyst 2960X-48LPS-S

1.3.6.1.4.1.9.1.1701

Catalyst 2960X-24PS-S

1.3.6.1.4.1.9.1.1702

Catalyst 2960X-48TS-LL

1.3.6.1.4.1.9.1.1703

Catalyst 2960X-24TS-LL

1.3.6.1.4.1.9.1.1704

Catalyst 2960X-24PS-L

1.3.6.1.4.1.9.1.1697

Catalyst 2960X-24PD-L

1.3.6.1.4.1.9.1.1693

Catalyst 2960X-48FPD-L

1.3.6.1.4.1.9.1.1690

Catalyst 2960XR

Catalyst 2960XR-24PD-I

1.3.6.1.4.1.9.1.1800

Catalyst 2960XR-24TD-I

1.3.6.1.4.1.9.1.1801

Catalyst 2960XR-48FPS-I

1.3.6.1.4.1.9.1.1802

Catalyst 2960XR-48LPS-I

1.3.6.1.4.1.9.1.1803

Catalyst 2960XR-48TS-I

1.3.6.1.4.1.9.1.1804

Catalyst 2960XR-24PS-I

1.3.6.1.4.1.9.1.1805

Catalyst 2960XR-24TS-I

1.3.6.1.4.1.9.1.1806

Catalyst 2960XR-48FPD-L

1.3.6.1.4.1.9.1.1807

Catalyst 2960XR-48LPD-L

1.3.6.1.4.1.9.1.1808

Catalyst 2960XR-48PD-L

1.3.6.1.4.1.9.1.1809

Catalyst 2960XR-24PD-L

1.3.6.1.4.1.9.1.1810

Catalyst 2960XR-24TD-L

1.3.6.1.4.1.9.1.1811

Catalyst 2960XR-48FPS-L

1.3.6.1.4.1.9.1.1812

Catalyst 2960XR-48LPS-L

1.3.6.1.4.1.9.1.1813

Catalyst 2960XR-48TS-L

1.3.6.1.4.1.9.1.1814

Catalyst 2960XR-24PS-L

1.3.6.1.4.1.9.1.1815

Catalyst 2960XR-24TS-L

1.3.6.1.4.1.9.1.1816

Catalyst 2960XR-48FPD-I

1.3.6.1.4.1.9.1.1797

Catalyst 2960XR-48LPD-I

1.3.6.1.4.1.9.1.1798

Catalyst 2960XR-48TD-I

1.3.6.1.4.1.9.1.1799

Catalyst 2975

2975GS-48PS-L

1.3.6.1.4.1.9.1.1067

2975GS-48PS-L-Stack

1.3.6.1.4.1.9.1.1068

Catalyst 3550

3550-24-DC

1.3.6.1.4.1.9.1.452

Catalyst 3560

3560-12PC-S

1.3.6.1.4.1.9.1.1015

3560-24PS

1.3.6.1.4.1.9.1.563

3560-24TS

1.3.6.1.4.1.9.1.633

3560-48PS

1.3.6.1.4.1.9.1.564

3560-48TS

1.3.6.1.4.1.9.1.634

3560-8PC

1.3.6.1.4.1.9.1.797

3560G-24PS

1.3.6.1.4.1.9.1.614

3560G-24TS

1.3.6.1.4.1.9.1.615

3560G-48PS

1.3.6.1.4.1.9.1.616

3560G-48TS

1.3.6.1.4.1.9.1.617

3560V2-24PS

1.3.6.1.4.1.9.1.1021

3560V2-48PS

1.3.6.1.4.1.9.1.1025

Catalyst 3560-C

3560CG-8PC-S

1.3.6.1.4.1.9.1.1317

3560CPD-8PT-S

1.3.6.1.4.1.9.1.1368

3560C-8PC-S

1.3.6.1.4.1.9.1.1466

3560C-12PC-S

1.3.6.1.4.1.9.1.1465

Catalyst 3560-E

3560E-12D

1.3.6.1.4.1.9.1.930

3560E-12SD

1.3.6.1.4.1.9.1.956

3560E-24PD

1.3.6.1.4.1.9.1.795

3560E-24TD

1.3.6.1.4.1.9.1.793

3560E-48PD

1.3.6.1.4.1.9.1.796

3560E-48TD

1.3.6.1.4.1.9.1.794

Catalyst 3560-X

3560X-24P (-L/S/E)

1.3.6.1.4.1.9.1.1228

3560X-48PF (-L/S/E)

1.3.6.1.4.1.9.1.1229

3560X-48P (-L/S/E)

1.3.6.1.4.1.9.1.1229

Catalyst 3650

Catalyst C3650-24TS (-L/S/E)

1.3.6.1.4.1.9.1.1823

Catalyst C3650-48TS (-L/S/E)

1.3.6.1.4.1.9.1. 1824

Catalyst C3650-24PS (-L/S/E)

1.3.6.1.4.1.9.1. 1825

Catalyst C3650-48PS (-L/S/E)

1.3.6.1.4.1.9.1. 1826

Catalyst C3650-24TD (-L/S/E)

1.3.6.1.4.1.9.1. 1827

Catalyst C3650-48TD (-L/S/E)

1.3.6.1.4.1.9.1. 1828

Catalyst C3650-24PD (-L/S/E)

1.3.6.1.4.1.9.1. 1829

Catalyst C3650-48PD (-L/S/E)

1.3.6.1.4.1.9.1.11830

Catalyst C3650-Stack (-L/S/E)

1.3.6.1.4.1.9.1.11831

Catalyst C3650-48PQ (-L/S/E)

1.3.6.1.4.1.9.1.1881

Catalyst C3650-48TQ (-L/S/E)

1.3.6.1.4.1.9.1.1882

Catalyst 3750

3750 Stack

1.3.6.1.4.1.9.1.516

3750-24FS

1.3.6.1.4.1.9.1.656

3750-24PS

1.3.6.1.4.1.9.1.536

3750-24TS

1.3.6.1.4.1.9.1.513

3750-48PS

1.3.6.1.4.1.9.1.535

3750-48TS

1.3.6.1.4.1.9.1.512

3750G-12S

1.3.6.1.4.1.9.1.530

3750G-12S-SD

1.3.6.1.4.1.9.1.688

3750G-16TD

1.3.6.1.4.1.9.1.591

3750G-24PS

1.3.6.1.4.1.9.1.602

3750G-24T

1.3.6.1.4.1.9.1.514

3750G-24TS

1.3.6.1.4.1.9.1.511

3750G-24TS-1U

1.3.6.1.4.1.9.1.624

3750G-24WS-S25

1.3.6.1.4.1.9.1.778

3750G-24WS-S50

1.3.6.1.4.1.9.1.779

3750G-48PS

1.3.6.1.4.1.9.1.603

3750G-48TS

1.3.6.1.4.1.9.1.604

3750V2-24PS

1.3.6.1.4.1.9.1.1023

3750V2-48PS

1.3.6.1.4.1.9.1.1027

Catalyst 3750-X

3750X-48P (-L/E)

1.3.6.1.4.1.9.1.1225

3750X-48PF (-L/S/E)

1.3.6.1.4.1.9.1.1225

3750X-48P (-L/S)

1.3.6.1.4.1.9.1.1225

3750X-24P (-L/S/E)

1.3.6.1.4.1.9.1.1224

Catalyst 3750 Metro

3750-24TE-M

1.3.6.1.4.1.9.1.574

Catalyst 3750-E

3750E-24PD

1.3.6.1.4.1.9.1.792

3750E-24TD

1.3.6.1.4.1.9.1.789

3750E-48PD

1.3.6.1.4.1.9.1.791

3750E-48TD-S

1.3.6.1.4.1.9.1.790

Catalyst 3850

Catalyst C3850-24U (-L/S/E)

1.3.6.1.4.1.9.1.1767

Catalyst 3850

Catalyst C3850-48U (-L/S/E)

1.3.6.1.4.1.9.1.1768

Catalyst 3850-E

3850-48P (-L/S/E)

1.3.6.1.4.1.9.1.1641

3850-24P (-L/S/E)

1.3.6.1.4.1.9.1.1642

3850-48T (-L/S/E)

1.3.6.1.4.1.9.1.1643

3850-24T (-L/S/E)

1.3.6.1.4.1.9.1.1644

Catalyst 4500

4503

1.3.6.1.4.1.9.5.58

4503

1.3.6.1.4.1.9.1.503

4506

1.3.6.1.4.1.9.5.59

4506

1.3.6.1.4.1.9.1.502

4507

1.3.6.1.4.1.9.1.501

4510

1.3.6.1.4.1.9.1.537

Catalyst 4500-E

4503-E

1.3.6.1.4.1.9.1.874

4506-E

1.3.6.1.4.1.9.1.875

4507R-E

1.3.6.1.4.1.9.1.876

4510R-E

1.3.6.1.4.1.9.1.877

4507R+E

1.3.6.1.4.1.9.1.1286

4510R+E

1.3.6.1.4.1.9.1.1287

Catalyst 4900

4948

1.3.6.1.4.1.9.1.626

4948-10GE

1.3.6.1.4.1.9.1.659

Catalyst 6500

6503

1.3.6.1.4.1.9.5.56

6503

1.3.6.1.4.1.9.1.449

6504

1.3.6.1.4.1.9.1.657

6506

1.3.6.1.4.1.9.5.45

6506

1.3.6.1.4.1.9.1.282

6509

1.3.6.1.4.1.9.5.44

6509

1.3.6.1.4.1.9.1.283

6509-NEB

1.3.6.1.4.1.9.5.61

6513

1.3.6.1.4.1.9.5.50

6513

1.3.6.1.4.1.9.1.400

Catalyst 6500-E

6509-E

1.3.6.1.4.1.9.1.283

6506-E

1.3.6.1.4.1.9.1.282

6504-E

1.3.6.1.4.1.9.1.657

6503-E

1.3.6.1.4.1.9.1.449

Catalyst Express 500

500-24LC

1.3.6.1.4.1.9.1.725

500-24PC

1.3.6.1.4.1.9.1.726

500-24TT

1.3.6.1.4.1.9.1.724

500G-12TC

1.3.6.1.4.1.9.1.727

Catalyst Express 520

520-24LC

1.3.6.1.4.1.9.1.933

520-24PC

1.3.6.1.4.1.9.1.934

520-24TT

1.3.6.1.4.1.9.1.932

520-8PC

1.3.6.1.4.1.9.1.897

520G-24TC

1.3.6.1.4.1.9.1.935

Cisco ME 4900

ME 4924-10GE

1.3.6.1.4.1.9.1.788

Supported Cisco Routers

The following table lists the Cisco routers that are supported by Emergency Responder.

Table 5 Supported Cisco Routers

Series

(Ethernet ports only)

Device supported

System Object ID from CISCO-PRODUCTS-MIB or CISCO-STACK-MIB

Cisco 1800

Cisco 1861-SRST-B/K9

1.3.6.1.4.1.9.1.904

Cisco 1861-SRST-C-B/K9

1.3.6.1.4.1.9.1.939

Cisco 1861-SRST-C-F/K9

1.3.6.1.4.1.9.1.940

Cisco 1861-SRST-F/K9

1.3.6.1.4.1.9.1.905

Cisco 1861-UC-2BRI-K9

1.3.6.1.4.1.9.1.902

Cisco 1861-UC-4FXO-K9

1.3.6.1.4.1.9.1.903

Cisco1861

1.3.6.1.4.1.9.1.1065

Cisco 1900

Cisco 1905

1.3.6.1.4.1.9.1.1192

Cisco 1921

1.3.6.1.4.1.9.1.1191

Cisco 1941

1.3.6.1.4.1.9.1.1047

Cisco 2800

Cisco 2811

1.3.6.1.4.1.9.1.576

Cisco 2821

1.3.6.1.4.1.9.1.577

Cisco 2851

1.3.6.1.4.1.9.1.578

Cisco 2900

Cisco 2911

1.3.6.1.4.1.9.1.1045

Cisco 2921

1.3.6.1.4.1.9.1.1044

Cisco 2951

1.3.6.1.4.1.9.1.1043

Cisco 3800

Cisco 3825

1.3.6.1.4.1.9.1.543

Cisco 3845

1.3.6.1.4.1.9.1.544

Cisco 3900

Cisco 3925

1.3.6.1.4.1.9.1.1042

Cisco 3925E

1.3.6.1.4.1.9.1.1144

Cisco 3945

1.3.6.1.4.1.9.1.1041

Cisco 3945E

1.3.6.1.4.1.9.1.1145

Supported Switch Modules And Network Modules

Emergency Responder supports the following switch modules and network modules.

Table 6 Supported Switch Modules And Network Modules

Switch Modules and Network Modules

System Object ID from CISCO-PRODUCTS-MIB

Cisco SM-ES2-16-P

1.3.6.1.4.1.9.1.1048

Cisco SM-ES3-16-P

1.3.6.1.4.1.9.1.1049

Cisco SM-ES3G-16-P

1.3.6.1.4.1.9.1.1050

Cisco SM-ES2-24-P

1.3.6.1.4.1.9.1.1052

Cisco SM-ES3-24-P

1.3.6.1.4.1.9.1.1053

Cisco SM-ES3G-24-P

1.3.6.1.4.1.9.1.1054

Cisco SM-D-ES3-48-P

1.3.6.1.4.1.9.1.1056

Cisco SM-D-ES3G-48-P

1.3.6.1.4.1.9.1.1057

NME-16ES-1G

1.3.6.1.4.1.9.1.702

NME-16ES-1G-P

1.3.6.1.4.1.9.1.663

NME-X-23ES-1G

1.3.6.1.4.1.9.1.703

NME-X-23ES-1G-P

1.3.6.1.4.1.9.1.664

NME-XD-24ES-2S-P

1.3.6.1.4.1.9.1.665

NME-XD-48ES-2S-P

1.3.6.1.4.1.9.1.666


Note


Switch modules and network modules use the System Object IDs of the routers into which they are inserted.

Support for ISR-G2 SM and NM requires installation of the COP file. Download the COP file from the Download Software page on Cisco.com


Supported Cisco UCS Platforms

For information about supported Cisco Unified Computing System (UCS) platforms, see the Unified Communications Virtualization Supported Applications section of the Cisco documentation wiki.

VMware Support

For information about VMware, see http:/​/​docwiki.cisco.com/​wiki/​Unified_​Communications_​VMWare_​Requirements section of the Cisco documentation wiki.

Supported OVAs And Capacity

For information about OVAs, administrators should see the http:/​/​docwiki.cisco.com/​wiki/​Unified_Communications_Virtualization_Downloads_(including_OVA/​OVF_​Templates) section of the Cisco documentation wiki.

Related Documentation

Cisco Emergency Responder documentation

See the publications for Cisco Emergency Responder. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps842/​tsd_​products_​support_​series_​home.html

Cisco Unified Communications Manager documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html

Important Notes

This section contains information on the use and operation of Cisco Emergency Responder 10.0.

Cisco Emergency Responder 10.0(1) Supported Upgrades

Cisco Emergency Responder 10.0 is supported on Cisco Unified Computing System and other virtual platforms only.

Direct upgrades to Cisco Emergency Responder 10.0(1) are supported only from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 or Cisco Emergency Responder 9.0(1) or Cisco Emergency Responder 9.0(2). All existing installations on MCS should be migrated to UCS before upgrading to Cisco Emergency Responder 10.0. Upgrade from Cisco Emergency Responder 8.5 or Cisco Emergency Responder 8.6 requires the installation of a Refresh Upgrade Cisco Options Package (COP) before you upgrade to Cisco Emergency Responder 10.0.

Direct upgrades from Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x or Cisco Emergency Responder 8.0 to Cisco Emergency Responder 10.0 are not supported. Customers must first complete an upgrade to Cisco Emergency Responder 8.6.
  • If existing Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x, or Cisco Emergency Responder 8.0 is installed on an MCS model that is supported by Cisco Emergency Responder 8.6 or supported through Bridge Upgrade of the system, the customer must first upgrade to Cisco Emergency Responder 8.6, then migrate to UCS, and then upgrade to Cisco Emergency Responder 10.0.
  • If existing Cisco Emergency Responder 1.x, Cisco Emergency Responder 2.x, Cisco Emergency Responder 7.x or Cisco Emergency Responder 8.0 is installed on MCS, which is not supported by Cisco Emergency Responder 8.6, customer must perform a fresh installation of Cisco Emergency Responder 10.0.

Licensing

Cisco Prime License Manager centralizes all of the licensing for Emergency Responder 10.0 and onwards. Emergency Responder communicates the licensing requirements to Cisco Prime License Manager. Emergency Responder attempts to discover all phones on Unified Communications Manager, excluding subnets not tracked by Emergency Responder. Together with the manually configured phones, these constitute the license requirements sent by Emergency Responder to the Cisco Prime License Manager. The Cisco Prime License Manager then compares the Emergency Responder license requirements with the licenses installed and reports back license compliance or noncompliance.


Note


Emergency Responder always requires its own specific licenses. It is not included in Cisco Unified Workspace Licensing (UWL) or Cisco User Connect Licensing (UCL).

For more information on Cisco Prime License Manger, see the Cisco Prime License Manager Documentation Guide at http:/​/​www.cisco.com/​en/​US/​partner/​products/​ps13081/​tsd_​products_​support_​series_​home.html.

Incorrect Location Tracking

If your network includes the Cisco Unified IP Phone 7941,7961,7942,7962,7945, and 7965, you may run into a known defect CSCuj11814.

Please upgrade the phone firmware to the latest version. For more information , see CSCuj11814.

View Phone Location Tables

The phone location tables can become unresponsive. You cannot initiate manual discovery, and when you try to view location tables, you see the following error message:

Phone location tables are being modified. Please wait and try again.

This issue occurs when you reboot the primary and secondary Cisco Emergency Responder servers at the same time. It also occurs when a new phone is added to a switch that has entered into Power Save Plus mode before a major Cisco Emergency Responder discovery happens.

To avoid this issue, ensure the following:
  • Reboot the primary Emergency Responder server and make sure it is completely online before you reboot the secondary server.
  • Emergency Responder must discover all newly deployed phones that use Power Save Plus at least once before they enter Power Save Plus mode.

If you encounter this issue, perform the following procedure.

Procedure
    Step 1   Bring the newly added phones out of Power Save Plus mode.
    Step 2   Make sure that the phone is registered to Cisco Unified Communications Manager.
    Step 3   Stop the Cisco Phone Tracking and Cisco Emergency Responder service on the secondary server.
    Step 4   Restart the Cisco Phone Tracking and Cisco Emergency Responder service on the primary server.
    Step 5   Run Phone Discovery.
    Step 6   Start the Cisco Phone Tracking and Cisco Emergency Responder service on the secondary node.

    ERL Switch Port Associations

    Cisco Emergency Responder includes support for retaining the ERL switch port associations when upgrading to specific versions. For more information, see CSCsl02108.

    Location Discovery Of IP Phones

    Cisco Emergency Responder supports location discovery of IP phones by an IP subnet even when they are not connected to a supported Cisco LAN switch.

    Cisco Emergency Responder Tracking With Extension Mobility Cross Cluster

    Using Extension Mobility Cross Cluster (EMCC) between two Unified Communications Manager clusters enables Cisco Emergency Responder to provide enhanced support for 911 calls.

    In the case of a 911 call, when an Emergency Responder server is shared by both a user's home and visited Unified Communications Manager cluster, the Unified Communications Manager cannot use an Adjunct Calling Search Space (CSS) to direct the 911 call from the user's home Unified Communications Manager cluster to the user's visited cluster. Instead, the shared Emergency Responder servers that support both Unified Communications Manager clusters must process the 911 call in the user's home Unified Communications Manager cluster. Also, the Emergency Responder servers that support the user's home cluster must receive the correct name (SEP<MAC>) for the calling party device from Unified Communications Manager.

    For more information, see CSCtg25879.

    Caveats

    This section contains information about using the Cisco Bug Toolkit to find open caveats and resolved caveats.

    Access Cisco Bug Search

    Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

    • All severity level 1 or 2 bugs
    • Significant severity level 3 bugs

    You can search for problems by using the Cisco Bug Search.

    Before You Begin

    To access Cisco Bug Search, you need the following items:

    • Internet connection
    • Web browser
    • Cisco.com user ID and password
    Procedure
      Step 1   To access the Cisco Bug Search, go to:

      https:/​/​tools.cisco.com/​bugsearch

      Step 2   Log in with your Cisco.com user ID and password.
      Step 3   To look for information about a specific problem, enter the bug ID number in the Search for field, then press Enter.

      Cisco Emergency Responder 10.0 Resolved Caveats

      The following table lists severity 1, 2, and 3 defects that are resolved for Cisco Emergency Responder 10.0(1).

      For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.

      Because defect status continually changes, be aware that this table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Bug Search.

      Table 7 Resolved Caveats For Cisco Emergency Responder 10.0(1)

      Identifier

      Headline

      CSCto86914

      CER Fails to Alert on DRS Failure

      CSCuj85983

      CER onsite alert calls fail if an unreg. device at top of ERL alert list

      CSCuj94873

      If CTI port is unregistered, alert call the failed won't be re-attempted

      CSCua66336

      CER 2960S Missing Ports when first switch is not Master

      CSCub50928

      CER Service Stops when Cisco IDS Service Starts or Stops

      CSCuc22151

      Customer name field in ALI details doesn't accept &quot;-&quot; as valid character

      CSCue60114

      After upgrading to CER 8.7/9.x you cannot use the import ERL function.

      CSCug14481

      Support Postal Zip Format for Canada in Intrado ERL

      CSCug30052

      CER 9.0.2 web page will not load

      CSCug40723

      CER 8.6.1 911 calls from users in Intrado ERL use default ERL routing

      CSCug89593

      Export under ERL Debug Tool is limited to 1000 records

      CSCui11979

      CER is not populating the call history after an emergency call

      CSCui30257

      After CER IP Address Change, Webpages 500 Error and Database Error

      CSCuj12777

      CER Unlocated Phones shows Failed to contact Cisco Emergency Responder

      CSCtx95546

      Phone location tables stuck in "being modified" state

      CSCue30969

      CER does not track phones properly when IP subnet is variably subnetted

      CSCuh01060

      CER SELinux blocks TFTP CTL file download when using secure connection

      CSCuh05995

      CER Missing JtapiServerKeyStore-cer-1 (No such file or directory)

      CSCuh47015

      Need a way to enable and collect JTAPI security logs on CER

      CSCui33185

      Remove the default SNMP readonly community string on CER

      Obtaining Documentation And Submitting A Service Request

      For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

      http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

      Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.