Table Of Contents
Cisco TelePresence Content Server Software Release 5.3 and Later Release Notes
Revised: January 22, 2014
These release notes describe the changes and improvements included in the Cisco TelePresence Content Server (Content Server) Software Release 5.3, 5.3.1, and 5.3.2 (Release 5.3.x).
New Hardware and Software Features
Release 5.3.2 is a maintenance release and has no new features. To upgrade to Release 5.3.2, see Upgrading the Content Server Software.
Release 5.3.1 has this new feature: "Optimize for motion" check box in the Content Server User Interface. See Updates to the Administration and User Guide Release 5.3.x for more information.
Release 5.3 includes these new features and functionality:
Five Additional Recording Ports Option Key
This release introduces a new option key for the second generation Content Server hardware to expand the number of concurrent recorded calls to ten.
•Up to 10 concurrent on-demand recordings on a standalone Content Server.
•Up to 100 concurrent on-demand recordings on a cluster of 10 Content Servers. Mixed capacity Content Servers are allowed in a cluster.
Note The total number of concurrent review calls remains at five regardless of whether the Content Server is optioned for five or ten recording ports.
New Presentation Layout
The new presentation layout is an option for the Joined layout that guarantees a 16:9 aspect ratio media resolution for the resulting media. This new layout offers an event-style presentation layout that focuses on the presentation stream while maintaining a reasonably sized main video stream within a guaranteed 16:9 aspect ratio layout. You can use this layout for streaming from the Content Server web interface, for downloads, and for distribution to other systems.
Content Server Compatibility Matrix
Table 1 lists Cisco Show and Share software versions that are compatible with Content Server software.
Table 1 Cisco Show and Share and Content Server Software Compatibility
Software Version Show and Share 5.2.1 1 Show and Share 5.2.2 Show and Share 5.2.3 Show and Share 5.3 and 5.3 Patch 1
Content Server 5.0
Content Server 5.1
Content Server 5.2
Content Server 5.3.x
1 Content Server recordings with Joined and Stacked layouts are not scaled correctly in the Show and Share Release 5.2.1 media player.
Table 2 lists the Cisco MXE 3500 software versions that are compatible with Content Server software.
Table 2 Cisco MXE 3500 and Content Server Software Compatibility
Software Version MXE 3.2 MXE 3.3
Content Server 5.0
Content Server 5.1
Content Server 5.2
Content Server 5.3.x
Limitations and Restrictions
Cisco TelePresence Content Server Release 5.3.x does not support Cisco Video Streamer media server configuration capabilities. Although these capabilities are visible on the Content Server User Interface, the underlying infrastructure is currently unsupported.
Table 3 Open Caveats in Content Server Release 5.3.x
Reference ID Summary
The Content Server supports only Microsoft Active Directory Server for LDAP and Domain authentication.
When configuring LDAP servers in the Authentication section of the Site Settings page, the Content Server cannot accept the root of an Active Directory domain as the base DN. Instead, you must specify an object that resides inside the root. A common root-level object is `OU=users.' If your users and groups are distributed between multiple root-level objects, specify each of them in separate LDAP servers.
Areas of green pixels might be displayed when starting playback and seeking in a Flash video streaming from a Wowza streaming server on some computers. The workaround is to update video drivers and/or turn off hardware acceleration. Visit the Adobe web site to view minimum hardware requirements for SD and HD video playback and video hardware acceleration support:
Internet Explorer security settings may prevent users from accessing the Windows Server administration interface with IE7 or IE8 on Windows XP (Server Pack 3) even if the Content Server has been added to trusted sites in the browser.
QuickTime plug-in v.7.6.6 or higher causes the following issues when playing back MPEG-4 for QuickTime in the viewer: no video displayed in IE/Firefox on PC and Safari/Firefox on Mac when live streaming and garbled audio when viewing on demand with Firefox/IE on a PC.
Content Server users are advised not to upgrade their QuickTime plug-in to version 7.6.6 or higher.
Using the Dial API and assigning the bit rate value to be a non-numeric character allows the call to connect at 128 kbps.
When HTTPS is used to view Content Server pages, users will not be able to view content in Silverlight and Flash players.
Content Server failed SIP registrations.
Content Server recordings using video + presentation from a TX9000 shows artifacts.
Content Server does not record a conference because no RTP is received.
Rarely lip sync seen in offline transcoded recordings.
Grey bar at bottom observed while switching presentation in Content Server SIP Call.
Grey Playback/Corruption observed with H323 call to/from Content Server.
Incoming call to Content Server made from TMS/MCU shows garbage call duration value.
Windows server and Optimize for Motion are not translated by Language Packs.
Recordings of lower version do not join when imported to higher version.
Lip sync issue when two live calls are placed: One is Darwin and the other is WMS/Wowza.
Content Server Content Engine Service does not restart with specific steps.
MXE Profiles are accessible without MXE Credential.
Recording link not being updated with Frontend address.
Content Server has an uploading limit of 2 GB.
Resolved Caveats in Release 5.3.2
Resolved Caveats in Release 5.3.1
Resolved Caveats in Release 5.3
Upgrading the Content Server Software
The 5.3.x installer will upgrade your Content Server only from Release 5.3. If your Content Server runs an earlier software version, you should first upgrade to 5.3 before running the Release 5.3.x installer. These are the supported software upgrade paths:
Release 5.2 > 5.3 > 5.3.x
To upgrade the Content Server software, see these sections:
Guidelines and Prerequisites
Before you begin, observe these guidelines and prerequisites:
•You must have administrator privileges to perform a software upgrade.
•You should download Release 5.3.2 software from Cisco.com before you begin the upgrade procedure.
•A release key is not required for upgrading to Release 5.3.2.
•Release 5.3.x software cannot be installed on first-generation Content Server hardware. If you attempt to run the 5.3.x installer it will fail.
Caution Content Server 5.3.x software is only available for second generation Content Server hardware.
•You can use the Content Server serial number to identify the server hardware version. In the web UI go to Management > Diagnostics > Server overview. You can also check the serial number label on the top right front of the Content Server. These are the device serial number formats:
–First-generation serial number: 49A0xxxx
–Second-generation serial number: 49A2xxxx
Figure 1 shows the first- and second-generation Content Server hardware.
Figure 1 Content Server Hardware Editions
Caution You must back up your Content Server and turn off anti-virus applications before upgrading. You will need a full backup for restoring to the previous version or in the unlikely event of an upgrade failure. Follow the instructions for backing up and restoring the Content Server in the online help and the Cisco TelePresence Content Server Administration and User Guide on Cisco.com.
Caution If you have installed the Feature Pack for Microsoft SQL Server 2005 or any of its components (which is NOT supported for the Cisco TelePresence Content Server), you must remove the components prior to upgrading or the upgrade may fail.
These unsupported components MUST be removed prior to upgrading:
Microsoft SQL Server 2005 Analysis Services 9.0 OLE DB Provider, Microsoft SQL Server 2005 Backward Compatibility Components, Microsoft SQL Server 2005 Command Line Query Utility, Microsoft SQL Server 2005 Data Mining Viewer Controls, Microsoft SQL Server 2005 JDBC Driver, Microsoft SQL Server 2005 Management Objects Collection, Microsoft SQL Server 2005 Compact Edition, Microsoft SQL Server 2005 Notification Services Client Components, Microsoft SQL Server 2005 Upgrade Advisor, Microsoft SQL Server 2005 Reporting Services Add-in for Microsoft SharePoint Technologies, Microsoft SQL Server 2005 Data Mining Add-ins for Microsoft Office 2007.
Software Upgrade Procedure
The approximate duration of an upgrade is 10 to 20 minutes. Follow these steps:
Step 1 Log in to the Content Server as the administrator by using Windows Remote Desktop Connection or through the local console.
Step 2 Transfer the installer and the MD5 file that you downloaded from Cisco.com to the Content Server. Do not run the installer from a mapped or network drive.
Step 3 Verify the MD5 hash (checksum) of the installer by using the provided MD5 file. We recommend verifying that the installer is not corrupted due to file transfer, disk error, or tampering. You can use any MD5 program to verify the installer integrity.
Step 4 When the installer passes the MD5 verification, double-click the installer to run the installation wizard.
Step 5 Click Next when the Next button is available. The InstallShield Wizard is ready to begin installation.
Step 6 At the Content Server prerequisites prompt, select the backup option that applies to your Content Server:
•If you select The Content Server is backed up, click Next to proceed with the installation.
•If you select The Content Server is not backed up, clicking Next displays a warning that in case of installation failure there may be no way to recover your data. You can cancel the installation at this point, take a backup of your Content Server, and then run the installer again. You can also choose to ignore the warning and proceed with the installation, although this is not recommended.
Step 7 At the second Content Server prerequisites prompt, select the antivirus option that applies to your Content Server:
•If you select There is no antivirus software installed, or The antivirus software is stopped, click Next to proceed with the installation.
•If you select The antivirus software is still running, clicking Next displays a warning that this might cause your installation to fail. You can cancel the installation at this point, stop the antivirus software, and then run the installer again. You can also choose to ignore the warning and proceed with the installation, although this is not recommended.
Step 8 At the Are you sure you wish to continue? prompt, click Yes to proceed with the upgrade. Click No if you want to cancel the upgrade.
Caution You must not cancel or interrupt the upgrade process after the upgrade begins. If you want to revert to the previous version after completing the upgrade to 5.3.1, follow the instructions in the online help for restoring from backup.
Step 9 After the installer has configured the Content Server, it displays a message that the upgrade has completed successfully.
The installation logs are available in the following locations: E:\logs\Install and E:\logs\SetupUtility.
This section provides documentation updates for documents available at:
Updates to the Administration and User Guide Release 5.3.x
Recording Download Timeout Increased
The timeout for downloading a recording to the Content Server was increased from a maximum of 20 minutes to maximum of 60 minutes to avoid large-file download failures.
Adding and Editing Call Configurations
The solution supports media encryption only for the H.323 protocol.
Windows Media Streaming Server
Live Windows Media multicast streams can be viewed only on Windows computers.
Optimize for motion check box
There is a new "Optimize for motion" check box in the Content Server web user interface (UI). You can use the check box to optimize the quality of high-motion recordings. The option appears in these UI screens:
•Recordings > Edit recordings: Manage outputs in the On demand media server configuration settings screen.
•Recording Setup > Templates: Add or Edit Template in the On demand media server configuration settings screen.
Supported Platforms, Browsers, and Plug-ins
Table 7 describes the supported platforms, browsers, and plug-ins for Release 5.3.1 software.
The Microsoft Windows Media browser plug-in is required to display movies in the legacy player in Windows Media WMV format in Mozilla Firefox. The browser plug-in is available as a free download at the time of publishing from this URL:
Other required Mozilla Firefox plug-ins:
•Silverlight plug-in 5.1.20125.0
•Shockwave Flash 11.7 r700
•QuickTime plug-in 126.96.36.199
Firefox 21 also requires Shockwave for Director version 188.8.131.52
Updates to the Online Help
Adding and Editing Call Configurations
The solution supports media encryption only for the H.323 protocol.
Cisco Video Streamer Server
Note Cisco TelePresence Content Server Release 5.3.x does not support the Cisco Video Streamer media server configuration capabilities.
The following features and functionality that are documented in the Content Server online help for the Cisco Video Streamer are not supported:
•Recording setup > Media server configuration > Cisco Video Streamer.
•Configuration > Site settings > System defaults > MPEG-4 for Flash—Cisco Video Streamer media server configuration.
•Supported Platforms, Browsers, and Plug-ins—Cisco Video Streamer default Flash player for MPEG-4 for Flash.
•Content Editor—Editing functionality for content hosted on the Cisco Video Streamer.
•Port Information—Ports used in the default setup for communication between the Content Server and Cisco Video Streamer.
Troubleshooting and Technical Support
Cisco recommends registering your product at http://www.cisco.com/cisco/support/notifications.html in order to receive notifications about the latest software and security updates. New feature and maintenance releases are published regularly, and we recommend that your Content Server software is always kept up to date.
Using the server logs to help solve a problem
You can use the server logs to produce debugging information to assist customer support in solving issues. From the Management tab, go to Diagnostics > Server logs to access the Content Server logs.
Getting more help
If you experience any problems when configuring or using the Content Server, consult the online help for an explanation of how individual features and settings work. Also, see the Cisco TelePresence Content Server Administration and User Guide for this release on Cisco.com.
When contacting Cisco for support, make sure that you have this information:
•The serial number and product model number of the server
•The software build number, which can be found on the product user interface
•Your contact email address or telephone number
•A full description of the problem
•Cisco TelePresence Content Server Documentation
•Cisco Capture Transform Share Documentation
Information About Accessibility and Cisco Products
For information about the accessibility of this product, contact the Cisco accessibility team at email@example.com.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What's New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.
Subscribe to What's New in Cisco Product Documentation, which lists all new and revised Cisco technical documentation, as an RSS feed and deliver content directly to your desktop using a reader application. The RSS feeds are a free service.
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