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Cisco TelePresence Content Server

Cisco TelePresence Content Server Release 5.3.x Release Notes

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Table of Contents

Cisco TelePresence Content Server Software Release 5.3 and Later Release Notes

Contents

New Hardware and Software Features

Release 5.3.2

Release 5.3.1

Release 5.3

Content Server Compatibility Matrix

Limitations and Restrictions

Open Caveats

Resolved Caveats

Resolved Caveats in Release 5.3.2

Resolved Caveats in Release 5.3.1

Resolved Caveats in Release 5.3

Upgrading the Content Server Software

Guidelines and Prerequisites

Software Upgrade Procedure

Documentation Updates

Updates to the Administration and User Guide Release 5.3.x

Updates to the Online Help

Troubleshooting and Technical Support

Related Documentation

Obtaining Documentation and Submitting a Service Request

Cisco TelePresence Content Server Software Release 5.3 and Later Release Notes

September 2, 2014

 

These release notes describe the changes and improvements included in the Cisco TelePresence Content Server (Content Server) Software Release 5.3, 5.3.1, and 5.3.2 (Release 5.3.x).

New Hardware and Software Features

Release 5.3.2

Release 5.3.2 is a maintenance release and has no new features. To upgrade to Release 5.3.2, see Upgrading the Content Server Software.

Release 5.3.1

Release 5.3.1 has this new feature: "Optimize for motion" check box in the Content Server User Interface. See Updates to the Administration and User Guide Release 5.3.x for more information.

Release 5.3

Release 5.3 includes these new features and functionality:

Five Additional Recording Ports Option Key

This release introduces a new option key for the second generation Content Server hardware to expand the number of concurrent recorded calls to ten.

  • Up to 10 concurrent on-demand recordings on a standalone Content Server.
  • Up to 100 concurrent on-demand recordings on a cluster of 10 Content Servers. Mixed capacity Content Servers are allowed in a cluster.

Note The total number of concurrent review calls remains at five regardless of whether the Content Server is optioned for five or ten recording ports.


New Presentation Layout

The new presentation layout is an option for the Joined layout that guarantees a 16:9 aspect ratio media resolution for the resulting media. This new layout offers an event-style presentation layout that focuses on the presentation stream while maintaining a reasonably sized main video stream within a guaranteed 16:9 aspect ratio layout. You can use this layout for streaming from the Content Server web interface, for downloads, and for distribution to other systems.

 

Content Server Compatibility Matrix

Table 1 lists Cisco Show and Share software versions that are compatible with Content Server software.

 

Table 1 Cisco Show and Share and Content Server Software Compatibility

Software Version
Show and Share 5.2.1 1
Show and Share 5.2.2
Show and Share 5.2.3
Show and Share 5.3 and 5.3 Patch 1

Content Server 5.0

Y

Y

N

N

Content Server 5.1

Y

Y

Y

N

Content Server 5.2

N

N

Y

Y

Content Server 5.3.x

N

N

Y

Y

1.Content Server recordings with Joined and Stacked layouts are not scaled correctly in the Show and Share Release 5.2.1 media player.

Table 2 lists the Cisco MXE 3500 software versions that are compatible with Content Server software.

 

Table 2 Cisco MXE 3500 and Content Server Software Compatibility

Software Version
MXE 3.2
MXE 3.3

Content Server 5.0

N

N

Content Server 5.1

N

N

Content Server 5.2

Y

Y

Content Server 5.3.x

N

Y

Limitations and Restrictions

  • Cisco TelePresence Content Server Release 5.3.x does not support Cisco Video Streamer media server configuration capabilities. Although these capabilities are visible on the Content Server User Interface, the underlying infrastructure is currently unsupported.
  • The Content Server does not record HD resolution if a connected device (endpoint, laptop, or PC) shares a presentation in a lower resolution. The recording will be transcoded in the lower resolution regardless of whether or not a Premium Resolution license is installed. (CSCum08630)
  • The Content Server recording does not display the content channel if the Content Mode for a conference is set to “Pass through” in the MCU. (CSCuo00042)

Open Caveats

 

Table 3 Open Caveats in Content Server Release 5.3.x

Reference ID
Summary

The Content Server supports only Microsoft Active Directory Server for LDAP and Domain authentication.

When configuring LDAP servers in the Authentication section of the Site Settings page, the Content Server cannot accept the root of an Active Directory domain as the base DN. Instead, you must specify an object that resides inside the root. A common root-level object is ‘OU=users.’ If your users and groups are distributed between multiple root-level objects, specify each of them in separate LDAP servers.

Areas of green pixels might be displayed when starting playback and seeking in a Flash video streaming from a Wowza streaming server on some computers. The workaround is to update video drivers and/or turn off hardware acceleration. Visit the Adobe web site to view minimum hardware requirements for SD and HD video playback and video hardware acceleration support:
http://www.adobe.com/products/flashplayer/systemreqs/#video

56699

Internet Explorer security settings may prevent users from accessing the Windows Server administration interface with IE7 or IE8 on Windows XP (Server Pack 3) even if the Content Server has been added to trusted sites in the browser.

77297, 77298

QuickTime plug-in v.7.6.6 or higher causes the following issues when playing back MPEG-4 for QuickTime in the viewer: no video displayed in IE/Firefox on PC and Safari/Firefox on Mac when live streaming and garbled audio when viewing on demand with Firefox/IE on a PC.

Content Server users are advised not to upgrade their QuickTime plug-in to version 7.6.6 or higher.

114984

Using the Dial API and assigning the bit rate value to be a non-numeric character allows the call to connect at 128 kbps.

CSCtt01659

When HTTPS is used to view Content Server pages, users will not be able to view content in Silverlight and Flash players.

CSCue78942

Content Server failed SIP registrations.

CSCuf56494

Content Server recordings using video + presentation from a TX9000 shows artifacts.

CSCuh76732

Content Server does not record a conference because no RTP is received.

CSCuj22680

Rarely lip sync seen in offline transcoded recordings.

CSCum47953

Grey bar at bottom observed while switching presentation in Content Server SIP Call.

CSCum47420

Grey Playback/Corruption observed with H323 call to/from Content Server.

CSCul89307

Incoming call to Content Server made from TMS/MCU shows garbage call duration value.

CSCuj19103

Windows server and Optimize for Motion are not translated by Language Packs.

CSCul80712

Recordings of lower version do not join when imported to higher version.

CSCul88955

Lip sync issue when two live calls are placed: One is Darwin and the other is WMS/Wowza.

CSCul52342

Content Server Content Engine Service does not restart with specific steps.

CSCul52364

MXE Profiles are accessible without MXE Credential.

CSCul55224

Recording link not being updated with Frontend address.

CSCuh49262

Content Server has an uploading limit of 2 GB.

CSCup02689

There is a limitation of 255 characters and 1500 characters in UCS-2 for the recording title and recording description text box respectively.

Resolved Caveats

Resolved Caveats in Release 5.3.2

 

Table 4 Resolved Caveats in Content Server Release 5.3.2

Reference ID
Summary

CSCud35125

Image ghosting seen in the recording after presenting from Content Server unit.

CSCum04548

In a end to end SIP\H323 call, there is a partial audio loss in one call.

CSCul16401

Audio mixing on running two live streaming calls on Content Server.

CSCud12515

Content Server cannot save and verify front end address if using HTTPS.

CSCuf90480

Content Server needs password recovery procedures documented.

CSCul52641

The Content Server time limit for downloading a recording is 20 minutes. Typically, downloads larger than 4 GB will fail on slow connections when the time limit is exceeded.

Resolved Caveats in Release 5.3.1

 

Table 5 Resolved Caveats in Content Server Release 5.3.1

Reference ID
Summary

CSCuf16163

The Content Server cannot perform a shutdown and reboot from the web User Interface (UI).

The workaround is to assign shutdown permission to the domain user on the Content Server that you want to shut down and restart.

Follow these steps:

1. With the client machine and the target machine both in the same domain, log in as the domain user to the Content Server UI that you want to shut down and restart.

2. Add taskshutdown.exe in the firewall exception of the target machine:

a. Navigate to Control Panel > Windows Firewall . Click the Exception tab.

b. Click Add Program and browse to taskshutdown.exe from C:\WINDOWS\system32\ServerAppliance\web\Admin\shutdown\support\taskshutdown.exe.

3. Assign shutdown permission to the domain user on the target machine that you want to shutdown and restart:

a. Navigate to Control Panel > Administrative Tools > Local Security Policy > Local Policies > User Rights Assignment . Double click <Shut Down the System> and add the domain user in <ADD User or Group> .

b. Navigate to Control Panel > Administrative Tools > Local Security Policy > Local Policies > User Rights Assignment . Double click <Force Shut Down the Remote System> and add the domain user in <ADD User or Group> .

CSCuh87539

Users cannot log in to Content Server with a < symbol in their password when using LDAP authentication.

CSCud12515

Content Server Version 5.3 cannot save and verify frontend address if using HTTPS.

CSCuf28109

Live recorded file fails to move from livedata folder to media folder.

CSCud03244

Jerkiness in video is observed in live streaming via a Wowza server.

CSCuf90026

Content Server video with Flash is jerky versus video with WMV which appears normal.

CSCui91596

Content Server drops running calls due to intermittent NAS failures.

CSCua36052

Content Server Version 5.3: OT engine crash when the H263 decoder starts.

CSCua69536

Selecting switched output for live results in Force 16:9 output instead.

CSCub00599

MPEG4 files greater than 4 GB cannot be played.

CSCub04304

Cisco Show and Share MP4 outputs should use keyframe spacing of 4 seconds.

CSCtz98025

Audio stops after various times during recording.

CSCud67695

Content Server sending wrong filename to Cisco MXE during failure conditions.

CSCud86695
CSCub39425

Cannot download recordings from Content Server if the file size is over 2GB; Content Server exporting limit.

CSCty05212
CSCud27370

Audio/video out of sync after ten minutes of a Content Server (mp4f) to Wowza to iPhone configuration; Lip sync observed while using external cameras.

Resolved Caveats in Release 5.3

 

Table 6 Resolved Caveats in Content Server Release 5.3

Reference ID
Summary

CSCts84156

The Content Server does not load bookmarked pages correctly.

121346

The cluster wizard should check for share permissions early and offer the user the option to opt out of fixing the share permissions instead of re-writing the permissions by default.

121345

The second and subsequent cluster members always checks permissions when running the wizard when updating the NAS location.

CSCts72011

Unable to add a new Content Server to cluster with same system name, H.323 id and E.164 as one that has been removed.

CSCtt01646

Content Server returns the last added recording aliases H.323 id in Q.931 display.

CSCtx47045

Video keeps playing past the edited out point in legacy Windows Media player.

CSCtv07795

Video is corrupt when recorded from Telepresence Server 4.2 (1.5).

Upgrading the Content Server Software

These are the supported software upgrade paths:

Release 5.3.1 (Build 3474) > Release 5.3.2 (Build 3529)

Release 5.3 (Build 3316) > Release 5.3.2 (Build 3529)

Release 5.2 (Build 3222) > Release 5.3.2 (Build 3529)

Release 5.1 (Build 3121) > Release 5.3.2 (Build 3529)

Release 5.0 (Build 3043) > Release 5.3.2 (Build 3529)

Release 4.1 (Build 2744) > Release 5.3.2 (Build 3529)

To upgrade the Content Server software, see these sections:

Guidelines and Prerequisites

Before you begin, observe these guidelines and prerequisites:

  • You must have administrator privileges to perform a software upgrade.
  • You should download Release 5.3.2 software from Cisco.com before you begin the upgrade procedure.
  • A release key is not required for upgrading to Release 5.3.2.
  • Release 5.3.x software cannot be installed on first-generation Content Server hardware. If you attempt to run the 5.3.x installer it will fail.

Caution Content Server 5.3.x software is only available for second generation Content Server hardware.

  • You can use the Content Server serial number to identify the server hardware version. In the web UI go to Management > Diagnostics > Server overview . You can also check the serial number label on the top right front of the Content Server. These are the device serial number formats:

First-generation serial number: 49A0 xxxx

Second-generation serial number: 49A2 xxxx

Figure 1 shows the first- and second-generation Content Server hardware.

Figure 1 Content Server Hardware Editions

 

First Generation
Second Generation

 

 


Caution You must back up your Content Server and turn off anti-virus applications before upgrading. You will need a full backup for restoring to the previous version or in the unlikely event of an upgrade failure. Follow the instructions for backing up and restoring the Content Server in the online help and the Cisco TelePresence Content Server Administration and User Guide on Cisco.com.


Caution If you have installed the Feature Pack for Microsoft SQL Server 2005 or any of its components (which is NOT supported for the Cisco TelePresence Content Server), you must remove the components prior to upgrading or the upgrade may fail.

These unsupported components MUST be removed prior to upgrading:

Microsoft SQL Server 2005 Analysis Services 9.0 OLE DB Provider, Microsoft SQL Server 2005 Backward Compatibility Components, Microsoft SQL Server 2005 Command Line Query Utility, Microsoft SQL Server 2005 Data Mining Viewer Controls, Microsoft SQL Server 2005 JDBC Driver, Microsoft SQL Server 2005 Management Objects Collection, Microsoft SQL Server 2005 Compact Edition, Microsoft SQL Server 2005 Notification Services Client Components, Microsoft SQL Server 2005 Upgrade Advisor, Microsoft SQL Server 2005 Reporting Services Add-in for Microsoft SharePoint Technologies, Microsoft SQL Server 2005 Data Mining Add-ins for Microsoft Office 2007.

Software Upgrade Procedure

The approximate duration of an upgrade is 10 to 20 minutes. Follow these steps:


Step 1 Log in to the Content Server as the administrator by using Windows Remote Desktop Connection or through the local console.

Step 2 Transfer the installer and the MD5 file that you downloaded from Cisco.com to the Content Server. Do not run the installer from a mapped or network drive.

Step 3 Verify the MD5 hash (checksum) of the installer by using the provided MD5 file. We recommend verifying that the installer is not corrupted due to file transfer, disk error, or tampering. You can use any MD5 program to verify the installer integrity.

Step 4 When the installer passes the MD5 verification, double-click the installer to run the installation wizard.

Step 5 Click Next when the Next button is available. The InstallShield Wizard is ready to begin installation.

Step 6 At the Content Server prerequisites prompt, select the backup option that applies to your Content Server:

  • If you select The Content Server is backed up , click Next to proceed with the installation.
  • If you select The Content Server is not backed up , clicking Next displays a warning that in case of installation failure there may be no way to recover your data. You can cancel the installation at this point, take a backup of your Content Server, and then run the installer again. You can also choose to ignore the warning and proceed with the installation, although this is not recommended.

Step 7 At the second Content Server prerequisites prompt, select the antivirus option that applies to your Content Server:

  • If you select There is no antivirus software installed , or The antivirus software is stopped , click Next to proceed with the installation.
  • If you select The antivirus software is still running , clicking Next displays a warning that this might cause your installation to fail. You can cancel the installation at this point, stop the antivirus software, and then run the installer again. You can also choose to ignore the warning and proceed with the installation, although this is not recommended.

Step 8 At the Are you sure you wish to continue? prompt, click Yes to proceed with the upgrade. Click No if you want to cancel the upgrade.


Caution You must not cancel or interrupt the upgrade process after the upgrade begins. If you want to revert to the previous version after completing the upgrade to 5.3.1, follow the instructions in the online help for restoring from backup.

Step 9 After the installer has configured the Content Server, it displays a message that the upgrade has completed successfully.

The installation logs are available in the following locations: E:\logs\Install and E:\logs\SetupUtility .


 

Documentation Updates

This section provides documentation updates for documents available at:
http://www.cisco.com/en/US/products/ps11347/tsd_products_support_series_home.html

Updates to the Administration and User Guide Release 5.3.x

Adding and Editing Call Configurations

The solution supports media encryption only for the H.323 protocol.

Windows Media Streaming Server

Live Windows Media multicast streams can be viewed only on Windows computers.

Optimize for motion check box

There is a new “Optimize for motion” check box in the Content Server web user interface (UI). You can use the check box to optimize the quality of high-motion recordings. The option appears in these UI screens:

  • Recordings > Edit recordings: Manage outputs in the On demand media server configuration settings screen.
  • Recording Setup > Templates: Add or Edit Template in the On demand media server configuration settings screen.

Supported Platforms, Browsers, and Plug-ins

Table 7 describes the supported platforms, browsers, and plug-ins for Release 5.3.1 software.

 

Table 7 Supported Platforms, Browsers, and Plug-ins for Release 5.3.1 Software

Operating System
Browsers
Silverlight
Flash
Windows Media Player
QuickTime

Windows

Mozilla Firefox 3.6.x and 21

5.1

11.7

12.0

7.6.6

Internet Explorer 8

5.1

11.7

12.0

7.6.6

Mac version 10.5 or higher

Mozilla Firefox 3.6.x and 21

5.1

11.7

Not supported

7.6.6

Safari 6

5.1

11.7

Not supported

7.6.6

The Microsoft Windows Media browser plug-in is required to display movies in the legacy player in Windows Media WMV format in Mozilla Firefox. The browser plug-in is available as a free download at the time of publishing from this URL:

http://www.interoperabilitybridges.com/windows-media-player-firefox-plugin-download

Other required plug-ins:

  • Silverlight plug-in 5.1.20125.0
  • Shockwave Flash 11.7 r700
  • QuickTime plug-in 7.7.3.0

Firefox 21 also requires Shockwave for Director version 12.0.2.122

Microsoft Internet Explorer 11 HTTP Login Error

When using IE 11 to access a Content Server with a self-signed certificate, HTTP login is not allowed. Instead, the browser returns a certificate blocking error “Continue to this website (not recommended)” (CSCup59020).

These are the workarounds:

  • Install an SSL certificate signed by a certificate authority on the Content Server. For more information, see the Cisco TelePresence Content Server Release 6.x Public SSL Certificate Installation Guide on Cisco.com.
  • Install the Content Server default self-signed certificate in the browser’s Trusted Root certificate authority.
  • Use HTTPS login—Ignore the warning page and continue to the Content Server UI. Internet Explorer will remember the certificate while the browser is open. You can return to the site without receiving another warning for the certificate until IE is restarted.

Updates to the Online Help

Adding and Editing Call Configurations

The solution supports media encryption only for the H.323 protocol.

Cisco Video Streamer Server


NoteCisco TelePresence Content Server Release 5.3.x does not support the Cisco Video Streamer media server configuration capabilities.


The following features and functionality that are documented in the Content Server online help for the Cisco Video Streamer are not supported:

  • Recording setup > Media server configuration > Cisco Video Streamer .
  • Configuration > Site settings > System defaults > MPEG-4 for Flash —Cisco Video Streamer media server configuration.
  • Supported Platforms, Browsers, and Plug-ins—Cisco Video Streamer default Flash player for MPEG-4 for Flash.
  • Content Editor—Editing functionality for content hosted on the Cisco Video Streamer.
  • Port Information—Ports used in the default setup for communication between the Content Server and Cisco Video Streamer.

Troubleshooting and Technical Support

Cisco recommends registering your product at http://www.cisco.com/cisco/support/notifications.html in order to receive notifications about the latest software and security updates. New feature and maintenance releases are published regularly, and we recommend that your Content Server software is always kept up to date.

Using the server logs to help solve a problem

You can use the server logs to produce debugging information to assist customer support in solving issues. From the Management tab, go to Diagnostics > Server logs to access the Content Server logs.

Getting more help

If you experience any problems when configuring or using the Content Server, consult the online help for an explanation of how individual features and settings work. Also, see the Cisco TelePresence Content Server Administration and User Guide for this release on Cisco.com.

When contacting Cisco for support, make sure that you have this information:

  • The serial number and product model number of the server
  • The software build number, which can be found on the product user interface
  • Your contact email address or telephone number
  • A full description of the problem

Related Documentation

  • Cisco TelePresence Content Server Documentation

http://www.cisco.com/en/US/products/ps11347/tsd_products_support_series_home.html

  • Cisco Capture Transform Share Documentation

http://www.cisco.com/en/US/products/ps12130/products_installation_and_configuration_guides_list.html

Information About Accessibility and Cisco Products

For information about the accessibility of this product, contact the Cisco accessibility team at accessibility@cisco.com.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html .

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