Table of Contents
- New Hardware and Software Features
- Limitations and Restrictions
- Content Server Compatibility Matrix
- Open Caveats
- Resolved Caveats
- Upgrading the Content Server Software
- Documentation Updates
- Troubleshooting and Technical Support
- Related Documentation
- Obtaining Documentation and Submitting a Service Request
Release 5.3.2 is a maintenance release and has no new features. To upgrade to Release 5.3.2, see Upgrading the Content Server Software.
Release 5.3.1 has this new feature: "Optimize for motion" check box in the Content Server User Interface. See Updates to the Administration and User Guide Release 5.3.x for more information.
- Up to 10 concurrent on-demand recordings on a standalone Content Server.
- Up to 100 concurrent on-demand recordings on a cluster of 10 Content Servers. Mixed capacity Content Servers are allowed in a cluster.
The new presentation layout is an option for the Joined layout that guarantees a 16:9 aspect ratio media resolution for the resulting media. This new layout offers an event-style presentation layout that focuses on the presentation stream while maintaining a reasonably sized main video stream within a guaranteed 16:9 aspect ratio layout. You can use this layout for streaming from the Content Server web interface, for downloads, and for distribution to other systems.
Table 1 lists Cisco Show and Share software versions that are compatible with Content Server software.
Show and Share 5.2.1 1
Table 2 lists the Cisco MXE 3500 software versions that are compatible with Content Server software.
Cisco TelePresence Content Server Release 5.3.x does not support Cisco Video Streamer media server configuration capabilities. Although these capabilities are visible on the Content Server User Interface, the underlying infrastructure is currently unsupported.
When configuring LDAP servers in the Authentication section of the Site Settings page, the Content Server cannot accept the root of an Active Directory domain as the base DN. Instead, you must specify an object that resides inside the root. A common root-level object is ‘OU=users.’ If your users and groups are distributed between multiple root-level objects, specify each of them in separate LDAP servers.
Areas of green pixels might be displayed when starting playback and seeking in a Flash video streaming from a Wowza streaming server on some computers. The workaround is to update video drivers and/or turn off hardware acceleration. Visit the Adobe web site to view minimum hardware requirements for SD and HD video playback and video hardware acceleration support:
Internet Explorer security settings may prevent users from accessing the Windows Server administration interface with IE7 or IE8 on Windows XP (Server Pack 3) even if the Content Server has been added to trusted sites in the browser.
QuickTime plug-in v.7.6.6 or higher causes the following issues when playing back MPEG-4 for QuickTime in the viewer: no video displayed in IE/Firefox on PC and Safari/Firefox on Mac when live streaming and garbled audio when viewing on demand with Firefox/IE on a PC.
- You must have administrator privileges to perform a software upgrade.
- You should download Release 5.3.2 software from Cisco.com before you begin the upgrade procedure.
- A release key is not required for upgrading to Release 5.3.2.
- Release 5.3.x software cannot be installed on first-generation Content Server hardware. If you attempt to run the 5.3.x installer it will fail.
Caution Content Server 5.3.x software is only available for second generation Content Server hardware.
- You can use the Content Server serial number to identify the server hardware version. In the web UI go to Management > Diagnostics > Server overview . You can also check the serial number label on the top right front of the Content Server. These are the device serial number formats:
Figure 1 shows the first- and second-generation Content Server hardware.
Caution You must back up your Content Server and turn off anti-virus applications before upgrading. You will need a full backup for restoring to the previous version or in the unlikely event of an upgrade failure. Follow the instructions for backing up and restoring the Content Server in the online help and the Cisco TelePresence Content Server Administration and User Guide on Cisco.com.
Caution If you have installed the Feature Pack for Microsoft SQL Server 2005 or any of its components (which is NOT supported for the Cisco TelePresence Content Server), you must remove the components prior to upgrading or the upgrade may fail.
These unsupported components MUST be removed prior to upgrading:
Microsoft SQL Server 2005 Analysis Services 9.0 OLE DB Provider, Microsoft SQL Server 2005 Backward Compatibility Components, Microsoft SQL Server 2005 Command Line Query Utility, Microsoft SQL Server 2005 Data Mining Viewer Controls, Microsoft SQL Server 2005 JDBC Driver, Microsoft SQL Server 2005 Management Objects Collection, Microsoft SQL Server 2005 Compact Edition, Microsoft SQL Server 2005 Notification Services Client Components, Microsoft SQL Server 2005 Upgrade Advisor, Microsoft SQL Server 2005 Reporting Services Add-in for Microsoft SharePoint Technologies, Microsoft SQL Server 2005 Data Mining Add-ins for Microsoft Office 2007.
Step 3 Verify the MD5 hash (checksum) of the installer by using the provided MD5 file. We recommend verifying that the installer is not corrupted due to file transfer, disk error, or tampering. You can use any MD5 program to verify the installer integrity.
- If you select The Content Server is backed up , click Next to proceed with the installation.
- If you select The Content Server is not backed up , clicking Next displays a warning that in case of installation failure there may be no way to recover your data. You can cancel the installation at this point, take a backup of your Content Server, and then run the installer again. You can also choose to ignore the warning and proceed with the installation, although this is not recommended.
- If you select There is no antivirus software installed , or The antivirus software is stopped , click Next to proceed with the installation.
- If you select The antivirus software is still running , clicking Next displays a warning that this might cause your installation to fail. You can cancel the installation at this point, stop the antivirus software, and then run the installer again. You can also choose to ignore the warning and proceed with the installation, although this is not recommended.
Caution You must not cancel or interrupt the upgrade process after the upgrade begins. If you want to revert to the previous version after completing the upgrade to 5.3.1, follow the instructions in the online help for restoring from backup.
This section provides documentation updates for documents available at:
There is a new “Optimize for motion” check box in the Content Server web user interface (UI). You can use the check box to optimize the quality of high-motion recordings. The option appears in these UI screens:
- Recordings > Edit recordings: Manage outputs in the On demand media server configuration settings screen.
- Recording Setup > Templates: Add or Edit Template in the On demand media server configuration settings screen.
Table 7 describes the supported platforms, browsers, and plug-ins for Release 5.3.1 software.
The Microsoft Windows Media browser plug-in is required to display movies in the legacy player in Windows Media WMV format in Mozilla Firefox. The browser plug-in is available as a free download at the time of publishing from this URL:
NoteCisco TelePresence Content Server Release 5.3.x does not support the Cisco Video Streamer media server configuration capabilities. Cisco TelePresence Content Server Release 5.3.x does not support the Cisco Video Streamer media server configuration capabilities.
- Recording setup > Media server configuration > Cisco Video Streamer .
- Configuration > Site settings > System defaults > MPEG-4 for Flash —Cisco Video Streamer media server configuration.
- Supported Platforms, Browsers, and Plug-ins—Cisco Video Streamer default Flash player for MPEG-4 for Flash.
- Content Editor—Editing functionality for content hosted on the Cisco Video Streamer.
- Port Information—Ports used in the default setup for communication between the Content Server and Cisco Video Streamer.
Cisco recommends registering your product at http://www.cisco.com/cisco/support/notifications.html in order to receive notifications about the latest software and security updates. New feature and maintenance releases are published regularly, and we recommend that your Content Server software is always kept up to date.
If you experience any problems when configuring or using the Content Server, consult the online help for an explanation of how individual features and settings work. Also, see the Cisco TelePresence Content Server Administration and User Guide for this release on Cisco.com.
For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html .
Subscribe to What’s New in Cisco Product Documentation , which lists all new and revised Cisco technical documentation, as an RSS feed and deliver content directly to your desktop using a reader application. The RSS feeds are a free service.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY.
NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE.
IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)