The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
The Cisco Prime Collaboration license enables the endpoint quantities for the Cisco Prime Collaboration application that you choose to install. You can order license based on the quantity of the endpoints. You can view the already installed license details of Cisco Prime Collaboration Assurance by navigating to .
You can install Cisco Prime Collaboration Assurance in either Standard or Advanced mode. Cisco Prime Collaboration Assurance in Standard mode does not require a license.
The number of endpoints that you can add during the Evaluation mode depends on the OVA size of Assurance. Cisco Prime Collaboration Assurance keeps track of the number of devices that you have added to the inventory. When the number of devices that you can add gets close to the allowed number of devices, a warning message is displayed. You can either upgrade the OVA or delete some of the existing devices in your system inventory.
The Evaluation period for Cisco Prime Collaboration Assurance is 60 days. After the evaluation period, Assurance redirects the License Management page every time you login.
Cisco Prime Collaboration—Standard does not require a license. After you install the Standard version, you can activate the Evaluation mode from within Cisco Prime Collaboration by using the Activate Advanced Features link in the Getting Started popup window. After the evaluation expires, it comes back to Standard mode. If you need to continue in Advanced mode after evaluation expires, you need to obtain license for Cisco Prime Collaboration—Advanced.
Cisco Prime Collaboration Assurance licensing is based on the endpoint quantity. The number of endpoints determine the number of licenses that you need to purchase to manage your network.
Cisco Prime Collaboration Assurance provides the license status of the Total Endpoints in the License Management page ( ).
Note | Soft phones also consume license like hard phones; and every soft phone requires one license each even if they are sharing the same directory number as any hard phone registered in the same Unified CM. |
For more information on these endpoints, see the Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide.
Cisco Prime Collaboration Analytics license must be applied only after or while deploying the Cisco Prime Collaboration Assurance license.
For Cisco Prime Collaboration Release 11.1 and earlier
You need to deploy Cisco Prime Collaboration Assurance in Enterprise mode to access the Cisco Prime Collaboration Analytics features. Cisco Prime Collaboration Analytics is not supported in Managed Service Provider (MSP) mode.
When you switch over from the Standard to the Advanced mode in Cisco Prime Collaboration Assurance, the Cisco Prime Collaboration Analytics is installed in the Evaluation mode. To access Cisco Prime Collaboration Analytics dashboards after the Evaluation mode (60 days), you must purchase Cisco Prime Collaboration Analytics license. You need to purchase the same scale license as that of Cisco Prime Collaboration Assurance. You can continue to access Cisco Prime Collaboration Analytics in Evaluation mode even after you add a license for Cisco Prime Collaboration Assurance in the advanced mode.
To add Analytics license file, choose
.The Cisco Prime Collaboration Analytics must be in the Evaluation mode to enable or disable the Analytics features.
Cisco Prime Collaboration Contact Center Assurance is supported only in the Cisco Prime Collaboration Assurance Advanced deployment. The Cisco Prime Collaboration Contact Center Assurance licensing is based on the number of concurrent Unified Contact Center Enterprise (Unified CCE) agents logged in. You must apply the Cisco Prime Collaboration Contact Center Assurance license only after adding the Cisco Prime Collaboration Assurance Advanced license.
Cisco Prime Collaboration polls the number of agents logged in to the Unified Contact Center Enterprise every 30 minutes; and if the number of logged-in agents exceeds the permitted number that is mentioned in the license file, the system displays a warning.
Cisco Prime Collaboration raises one violation per day irrespective of the number of warnings received. If there are 10 such violations within the 30 day period, then your license expires within the next 30 days of receiving the tenth violation.
If you add the license file for Cisco Prime Collaboration Assurance Advanced but not Cisco Prime Collaboration Contact Center Assurance, you can access the features for Cisco Prime Collaboration Contact Center Assurance only until the evaluation expiry or purchase of license. After the evaluation period for Cisco Prime Collaboration Assurance Advanced expires, you can access Cisco Prime Collaboration Assurance Standard mode only.
Upon license expiry, the Unified Contact Center infrastructure devices are not displayed in the UC Performance dashboard, Threshold Rules, and Correlation Rules windows. SIP Call Flow Analyzer fails to analyze the call logs received from Contact Center devices (Unified CCE, CVP) and other UC components. The entire Contact Center Topology view is also not accessible.
To continue using these features, you must purchase the required number of Cisco Prime Collaboration Contact Center concurrent agent licenses. You can view the license details for Cisco Prime Collaboration Contact Center Assurance by navigating to the
page.For details on the features that are enhanced after you add the Cisco Prime Collaboration Contact Center Assurance license, see the Cisco Prime Collaboration Contact Center Assurance Guide.
The number of agents that you can manage after you purchase a license remains the same as the Evaluation mode. See the Endpoints and Contact Center Agents Count section in the Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide for more information.
For Cisco Prime Collaboration Assurance, the license count is updated after a discovery task is performed.
For Cisco Prime Collaboration Release 11.5 and later
For example, for endpoints in the registered, unregistered, and unknown states, a license count is updated after a few minutes (approximately five minutes) after discovery is completed.
Caution | If the number of endpoints exceeds the license count, endpoints are randomly managed in the Cisco Prime Collaboration Assurance server. |
For details on how devices are discovered and managed, see Discover Devices. Endpoints that are not added are listed in the discovery job.
When Cisco Prime Collaboration is deployed in MSP mode, phones that have the same overlapping IP address are counted as different endpoints.
The following phones are counted in the Cisco Prime Collaboration Assurance database:
The soft clients include Cisco Unified Personal Communicator, Cisco IP Communicator, Cisco Jabber and Client Services Framework (CSF).
Analog phones connected to a voice gateway are not monitored and hence not counted.
Note | From 11.0 release, each endpoint is counted; and Jabber and IP Phones are now counted separately. |
The Prime License Manager dashlet (in the Infrastructure dashboard) displays the license usage for all collaboration applications. The VCS License Usage dashlet provides information about Video Communication Server license usage. For more information about these dashlets, see License Usage.
In the License Management page ( ), you can view the following Cisco Prime Collaboration License information:
For Cisco Prime Collaboration Release 11.6 and later
Note | DB server IP Address field is specific to Cisco Prime Collaboration Assurance very large OVA deployment model and does not appear in the Assurance Information link for Cisco Prime Collaboration Assurance small, medium, and large OVA deployment models. |
Assurance License Status
Total Endpoint Licenses Used—The total number of licenses allowed and the number of licenses used currently. In Standard mode, the usage is shown as zero percentage. For more details about the total number of licenses for the Advanced mode, see the "License Count" section.
Note | The value of License Expiration Date changes to Permanent when you obtain license after evaluation expires. |
Total Endpoint Licenses Installed—The total number of licenses that are installed.
Enterprise Mode |
Managed Service Provider (MSP) Mode |
---|---|
|
For Cisco Prime Collaboration Release 11.5 and later |
|
|
Note | Although the License Expiration Date of Contact Center Assurance licensing is same as that of the Assurance License Status in the user interface, the License Expiration Date of Contact Center Assurance may change depending on the number of concurrent Unified CCE agents logged in. |
You must review the Cisco Prime Collaboration Assurance and Analytics Install and Upgrade Guide to learn how to register and obtain the license file for Cisco Prime Collaboration.
The image license files for Cisco Prime Collaboration Assurance are mandatory if you wish to activate the Cisco Prime Collaboration Assurance applications in the production network. You can add any number of scale licenses, however, the image license file is added once for Cisco Prime Collaboration Assurance.
To add the license file in Cisco Prime Collaboration Assurance:
Step 1 | Choose . The License Management page is displayed. | ||
Step 2 | Under License Files, click Add. The Add License File pop-up page is displayed. | ||
Step 3 | Click
Browse to upload the license file and click
OK.
The newly added license file
information appears in the License Status pane of Cisco Prime Collaboration
Assurance.
|
Cisco Prime Collaboration allows you to switch from the Standard mode to the Advanced mode in Cisco Prime Collaboration Assurance.
The following table captures the different scenarios of switching:
Installation Modes | Standard to Advanced Evaluation | Standard to Advanced (Purchase license) | Advanced Evaluation to Advanced (Purchase license) | Advanced Evaluation to Standard |
---|---|---|---|---|
Cisco Prime Collaboration Assurance | Yes. (Click the Get Advanced icon at the top right corner of the User Interface and click Start Evaluation.) | Yes. (Click the Get Advanced icon at the top right corner of the User Interface and click Add Licenses. In the License Management page, click Add and upload the license file for the advanced mode.) | Yes. (Click the Get Advanced icon at the top right corner of the User Interface and click Add Licenses. In the License Management page, click Add and upload the license file for the advanced mode.) | Yes. After the evaluation expiry, you are prompted with a
message to either downgrade to the standard mode or to purchase a license file
for advanced mode.
If you choose to downgrade, the Cluster for Standard Mode dialog box pops-up. Select a cluster from the Unified Communications Manager drop-down, device type from the Cisco Unity Connection drop-down list and click Select. |