When a call is transfered by Auto Attendant through Cisco Unity
Connection to an analog phone connected to VG224, and the line is busy, you
receive this incorrect voice message:
You cannot be transferred to this number. Check the number
and try again
This documents describes how to resolve this issue.
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The information in this document is based on these software and
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
Technical Tips Conventions for more information on document
This conversation prompts callers to enter the number that they want
to transfer to. In order to protect Cisco Unity from toll fraud and
unauthorized use, Cisco Unity performs the transfer only when the Default
SystemTransfer restriction table permits it.
This conversation prompts callers to log on to Cisco Unity. After
callers enter their Cisco Unity user ID and password, Cisco Unity prompts them
to enter the number that they want to transfer to. This is to protect Cisco
Unity from toll fraud and unauthorized use. Cisco Unity performs the transfer
only when permitted by the transfer restriction table that is associated with
the class of service for the subscriber who logged on.
A call that is transferred by an Auto Attendant through a Unity
Connection will not get the proper call treatment when the user dials a
extension that is using analog phone connected to VG224 and the extension is
busy. The message "You cannot be transferred to this number. Check
the number and try again" is played instead of a fast busy
This happens when the Cisco Unity Connection does a Caller System
Transfer to an extension that is busy and has a busy trigger when the
particular directory number is set to 1 on the Callmanager. In this situation,
Cisco Unity Connection plays the message: You cannot be transferred
to this number. Check the number and try again
As designed, Cisco Unity Connection plays the message You
cannot be transferred to this number. Check the number and try
again. If the number is correct, the message that plays should be
The number is busy please try later (or an equivalent
message whenever the number is busy). As a workaround to the above problem
follow step below to achieve the desired message.
Make changes in Cisco Unified Communications Manager
Set the Call Forward Busy Internal and External for Analog phone to
a dummy extension.
Create a CTI Route point for the dummy extension, and set a call
forward all to voice mail for this extension.
Copy the existing default Voice Mail Profile and create a new one
with a Voice Mail Box Mask set to above
Apply this profile to the CTI Route Point you
created in Step 2.
Make changes in Cisco Unity Connection.
Create a Call handler (for example, Busy-Call-Handler) and record a
greeting: The number you are dialing is busy. Please try again
Send the call to the opening greeting call handler of the voicemail
(or hang-up as per your requirement).
Create a forward routing rule, and set the call to route to the
Busy-Call-Handler when the forwarding party is the dummy