There are two ways in order to get the Cisco IP SoftPhone Administrator
package (contains the IP SoftPhone client ). Either download it from the
software download site on Cisco.com, or order it on CD-ROM.
This document is part of a document set. For information on each of
these documents, refer to the index for this set:
and Configuring Cisco IP SoftPhone.
This document explains how to install the Cisco IP SoftPhone from a
client perspective. For information on how to configure the Cisco CallManager
server to support IP SoftPhone, refer to
Up CTI Ports On a Cisco CallManager.
This document uses the Default Device Pool. In addition, all Locations
are set to <None>, all Calling Search Spaces are set to <None>, and
all Partitions are set to <None>. Make sure to adapt the values of these
fields to your topology when appropriate.
There are no specific requirements for this document.
The information in this document is based on these software and
Cisco CallManager version 3.0 (revision 6 or later)
Cisco CallManager 3.1 requires IP SoftPhone Version 1.2 or later
For Cisco CallManager 4.01, refer to the
Notes for Cisco IP SoftPhone Release 1.3(3) when you use it with Cisco
CallManager Release 4.0(x)
Windows 95, Windows 98, Windows NT 4.0 (SP4 or later), or Windows
The information in this document was created from the devices in a
specific lab environment. All of the devices used in this document started with
a cleared (default) configuration. If your network is live, make sure that you
understand the potential impact of any command.
For more information on document conventions, refer to the
Technical Tips Conventions.
If you download the software from Cisco.com, you have a self-extracting
zip file with a name that is similar to "sftphn-Admin-ffr.1-x-x.exe" where x is
the version number (for example, sftphn-Admin-fmr.1-3-3.exe. This archive
contains all the files that are necessary in order to deploy the Cisco IP
SoftPhone. Run the file to unzip it. You need to have these unzipped files:
If you install the file from the CD-ROM, the software is already
extracted. You need to launch setup.exe in order to install
the components and view the documentation.
Complete these steps:
Run either CiscoIPSoftphoneSetup.exe (if
downloaded),or setup.exe (if it is run from the CD ROM) in
order to begin the setup process.
The InstallShield Wizard for Cisco IP SoftPhone walks you through
Setup prompts you for a location in which to place the installed
files. Browse to the appropriate destination location.
Select the Program Folder to which you want the Installer to add the
icons of IP SoftPhone.
By default, the Installer adds icons to a folder called Cisco IP
Click Next, and proceed to Task 3.
This question box displays:
Click Yes if there are customization files for the
Cisco IP SoftPhone installation. The URL of the customization files is
Note: There are three customization files that you can download.
Stores user configuration settings.
Stores dialing rule settings.
Stores directory settings.
They can be made available through a web interface. For more
information about these files, refer to
IP SoftPhone Customization Files. If there are no customization files,
Proceed to Task 4.
In the Local TSP Configuration dialog window, enter the username and
password that the Cisco CallManager assigns to you.
Note: The username and password you configure for Cisco IP SoftPhone must
be exactly the same as the username and password that the Cisco CallManager
assigns to you. Click Next.
If you do not use customization files, you need to enter the IP address
of the Cisco CallManager server to which the Cisco IP SoftPhone is registered.
The task is complete. Proceed to Task 5.
Note: For Cisco CallManager 4.01 you need to download and install the Cisco
Telephony Service Provider (CiscoTSP.exe) from the Cisco CallManager
Administrator 4.0 Install Plugins page. (By default,
While you install the CiscoTSP.exe, follow the default installation
Choose Yes or No when you are asked
whether you want the Installer to create a desktop shortcut for Cisco IP
Setup offers the option to have IP SoftPhone start as soon as the user
logs into Windows.
You must restart your computer before you begin to use Cisco IP
SoftPhone. Click Yes, I want to restart my computer now. Then
This task is complete. Proceed to Task 6.
From the Windows Start menu, choose Programs >
Cisco IP SoftPhone > Cisco IP SoftPhone.
If the desktop icon option is taken, the icon is visible.
The first time you start Cisco IP SoftPhone, the Microsoft NetMeeting
configuration program displays followed by the Cisco IP SoftPhone Line
Selection window. On subsequent sessions, the main dialing window opens.
In the NetMeeting configuration window, follow the instructions on the
screen in order to tune audio parameters and specify user information for your
Caution: The collaboration features of Cisco IP SoftPhone do not work unless
you configure settings for NetMeeting.
In the SoftPhone Line Selection window, click on the line(s) you want
to control and click OK.
Note: If the line selection window does not display any lines, refer to
and Password Specification for SoftPhone Client Configuration.
After you select the lines, the display needs to look like this:
This task is complete. Return to the