Cisco SecureX TAC Troubleshooting Knowledge Base

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Updated:April 21, 2023
Document ID:218353

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

    Introduction

    This document provides a collection of troubleshoot documents created and maintained by TAC engineers to detect common issues on the different components of SecureX.

    Contributed by Cisco TAC Technical Leaders and TAC Engineers.

    Background Information

    The article is a knowledge base guide for the troubleshoot of SecureX integration products. This article can be referred to before engage Cisco TAC.

    TAC Support Scope

    Support Scope for SecureX

    Collect Useful information if you need to open a TAC cases

    Collect HAR logs from SecureX console

    Collect SAML Logs from SecureX Sign-On

    SecureX Integration Issues

    In this section, you can find a list of troubleshoot documents related to the available integrations for SecureX.

    Integrations with Device Insights

    Document

    Cisco Secure Firewall Management Center

    Troubleshoot SecureX with Firepower Threat Defense (FTD) using 7.1 and older versions

    Secure Malware Analytics Cloud

    Troubleshoot SecureX and Secure Malware Analytics Cloud Integration

    Secure Network Analytics Integration (formerly Stealthwatch Enterprise)

    Troubleshoot SecureX and Secure Network Analytics Integration (formerly Stealthwatch Enterprise)

    Secure Email Appliance (Formerly ESA)

    Troubleshoot SecureX and Secure Email Appliance (Formerly ESA) Integration

    Third Party Integration Issues

    In this section, you can find a list of troubleshoot documents related to the available to Third Party Integrations.

    Integrations with Device Insights

    Document

    Microsoft Graph API Integration

    Configure Microsoft Graph API Integration with SecureX

    Device Insights Issues

    In this section, you can find a list of troubleshoot documents related to the available integrations for Device Insights.

    Integrations with Device Insights

    Document

    MobileIron

    Troubleshoot Device Insights and MobileIron Integration

    Secure Endpoint

    Troubleshoot Device Insights and Secure Endpoint Integration

    Orbital

    Troubleshoot Device Insights and Orbital Integration

    Meraki

    Troubleshoot Device Insights and Meraki Integration

    Microsoft Intune

    Troubleshoot Device Insights and Intune Integration

    Umbrella

    Troubleshoot Device Insights and Umbrella Integration

    DUO

    Troubleshoot Device Insights and DUO Integration

    Revision History

    Revision Publish Date Comments
    3.0
    21-Apr-2023
    Updating articles.
    2.0
    09-Nov-2022
    Updating information links.
    1.0
    28-Oct-2022
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • TAC Technical Leaders and TAC Engineers
      Cisco Engineers

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    This Document Applies to These Products