Contents

Introduction

Background Information

TAC Support Scope

Collect Useful information if you need to open a TAC cases

SecureX Integration Issues

Third Party Integration Issues

Device Insights Issues

Introduction

This document provides a collection of troubleshoot documents created and maintained by TAC engineers to detect common issues on the different components of SecureX.

Contributed by Cisco TAC Technical Leaders and TAC Engineers.

Background Information

The article is a knowledge base guide for the troubleshoot of SecureX integration products. This article can be referred to before engage Cisco TAC.

TAC Support Scope

Support Scope for SecureX

Collect Useful information if you need to open a TAC cases

Collect HAR logs from SecureX console

Collect SAML Logs from SecureX Sign-On

SecureX Integration Issues

In this section, you can find a list of troubleshoot documents related to the available integrations for SecureX.

Integrations with Device Insights

Document

Cisco Secure Firewall Management Center

Troubleshoot SecureX with Firepower Threat Defense (FTD) using 7.1 and older versions

Secure Malware Analytics Cloud

Troubleshoot SecureX and Secure Malware Analytics Cloud Integration

Secure Network Analytics Integration (formerly Stealthwatch Enterprise)

Troubleshoot SecureX and Secure Network Analytics Integration (formerly Stealthwatch Enterprise)

Secure Email Appliance (Formerly ESA)

Troubleshoot SecureX and Secure Email Appliance (Formerly ESA) Integration

Third Party Integration Issues

In this section, you can find a list of troubleshoot documents related to the available to Third Party Integrations.

Integrations with Device Insights

Document

Microsoft Graph API Integration

Configure Microsoft Graph API Integration with SecureX

Device Insights Issues

In this section, you can find a list of troubleshoot documents related to the available integrations for Device Insights.

Integrations with Device Insights

Document

MobileIron

Troubleshoot Device Insights and MobileIron Integration

Secure Endpoint

Troubleshoot Device Insights and Secure Endpoint Integration

Orbital

Troubleshoot Device Insights and Orbital Integration

Meraki

Troubleshoot Device Insights and Meraki Integration

Microsoft Intune

Troubleshoot Device Insights and Intune Integration

Umbrella

Troubleshoot Device Insights and Umbrella Integration

DUO

Troubleshoot Device Insights and DUO Integration