Collect HAR Logs from SecureX Console

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Updated:August 30, 2022
Document ID:218100

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    Introduction

    This document describes how to collect HTTP Archive (HAR) logs from a browser.

    Prerequisites

    Requirements

    There are no specific requirements for this document.

    Components Used

    This document is not restricted to specific software and hardware versions.

    The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

    Problem:

    TAC uses HAR logs to troubleshoot issues related to the SecureX console.

    With the information in the HAR logs, TAC can review the API queries made to the SecureX backend server and isolate an issue efficiently.

    Solution:

    Step 1. Navigate to the SecureX console.

    Step 2. Navigate to the section where the issues are presented and right-click.

    Step 3. Select Inspect.

    GUI display

    Step 4. Navigate to the Network tab.

    GUI display

    Step 5. Reproduce the issue or reload the page so that all the queries can be captured in the logs.

    Step 6. Select the Engine icon and select Save All as HAR to archive the logs on your computer.

    GUI display

    Step 7. Once you have the HAR file created, upload the file to the Support Case Manager into your TAC case.

    Related Information

    Revision History

    Revision Publish Date Comments
    2.0
    30-Aug-2022
    Initial Release
    1.0
    30-Aug-2022
    Initial Release
    TAC Authored

    Contributed by Cisco Engineers

    • Daniel Benitez
      Cisco TAC Technical Leader
    • Nik Kale
      Cisco TAC Principal Engineer

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