Field Notice: FN - 64102 - IE5000 - Potential Damage to the Source Wiring Can Cause a Short to the Metal Enclosure - Replace on Failure

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	04-Feb-16	Initial Release
10.0	12-Oct-17	Migration to new field notice system
10.1	18-Jan-19	Fixed Broken Image Links
10.2	31-Aug-20	Updated the Problem Description and Workaround/Solution Sections and Removed the Upgrade Program Section

Products Affected

Affected Product ID	Comments
IE-5000-12S12P-10G
IE-5000-16S12P

Defect Information

Defect ID	Headline
CSCvf34445	There were no defects filed with this field notice at the time of publication.

Problem Description

Potential damage to the source wiring can cause a short to the metal enclosure/barrier. This could lead to a potential electrical and/or fire safety hazard for the end user. This issue has not been observed at a customer site. It was observed in a single device that had not yet been shipped.

Background

A single switch was discovered to possess a short in the power harness cable during a manufacturing test. The power harness cable appeared to be damaged by a metallic baffle.

Problem Symptom

The switch fails to power up.

Workaround/Solution

Replace the affected hardware through the standard Return Material Authorization (RMA) process.

Refer to "How to Identify Affected Products" for instructions on how to validate impacted units.

How To Identify Affected Products

Use the Serial Number Validation Link in order to verify affected units.

Note: If the Version ID is V02 (see the CLI screenshot) or there is a Deviation label (#D517262), those units are NOT affected by this problem. You can also identify the Version ID and Serial Number in the Device Manager screenshot.

For any questions on this issue, send an email to ie5000_upgrade@cisco.com.

Serial Number & Version ID Physical Location

Deviation Label Physical Location

CLI Output Screenshot

Device Manager Screenshot

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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