THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND
OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE
OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE
IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD
NOTICE AT ANY TIME.
Initial Public Release
Potential damage to the source wiring can cause a short to the metal enclosure/barrier. This could lead to a potential electrical and/or fire safety hazard for the end user. This issue has not been observed at a customer site. It was observed in a single device that had not yet been shipped. As a result, Cisco has created a hardware upgrade program to replace any impacted units.
A single switch was discovered to possess a short in the power harness cable during a manufacturing test. The power harness cable appeared to be damaged by a metallic baffle.
The switch fails to power up.
Replace the affected hardware through the "Upgrade Program" section listed in this Field Notice.
Refer to "How to Identify Hardware Levels" for instructions on how to validate impacted units.
How To Identify Hardware Levels
Use the Serial Number Validation Link in order to verify affected units.
Note: If the Version ID is V02 (see the CLI screenshot) or there is a Deviation label (#D517262), those units are NOT affected by this problem. You can also identify the Version ID and Serial Number in the Device Manager screenshot.
For any questions on this issue, send an email to firstname.lastname@example.org.
Serial Number and Version ID Physical Location
Deviation Label Physical Location
CLI Output Screenshot
Device Manager Screenshot
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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