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Cisco Unified Intelligent Contact Management Enterprise

Field Notice: Cisco Enterprise and Hosted Contact Center Products Notice for Microsoft March 2004 Security Update


March 12, 2004


Products Affected

Product

Comments

ICM Enterprise

4.6.2 and 5.0, all service releases

IPCC Enterprise

4.6.2 and 5.0, all service releases

ICM Hosted

4.6.2 and 5.0, all service releases

IPCC Hosted

4.6.2 and 5.0, all service releases

CTIOS

4.6.2, 4.7, 5.0, and 5.1, all service releases

Cisco Internet Service Node

Versions 1.0, 2.0 and 2.1

Problem Description

As of March 9, 2004 Microsoft has released the following security update:

MS04-008 Moderate

Vulnerability in Windows Media Services Could Allow a Denial of Service (832359)

Affected Software:

Microsoft Windows 2000 Service Pack 2, Service Pack 3, and/or Service Pack 4

For additional information on Microsoft security updates, see the Microsoft Security page.

Background

Cisco evaluates Microsoft security updates for potential impact to Cisco Customer Contact Business Unit (CCBU) products. The qualification process results in one of four categorical ratings being applied to a given update: Impacting, Not Impacting, Deferred, or Not Applicable.

The four ratings are defined as follows:

  1. Impacting (CCBU product impact testing is performed within a predefined window of when the security update is released by Microsoft)

    • The update is labeled by the vendor as Critical or Important or is otherwise of special interest to CCBU customers

    • It potentially affects some CCBU component or functionality (or is basic to the OS and affects all operations for any software)

    • It must apply to the latest CCBU Specified Service Pack(s)

  2. Not Impacting (CCBU products are not impacted by the security update and no further testing is performed)

    • The update is labeled by the vendor as Critical or Important or is otherwise of special interest to CCBU customers

    • It does not affect any CCBU component or functionality or any basic OS functionality

    • It must apply to the latest CCBU Specified Service Pack(s)

  3. Deferred (Validation is typically deferred to the next Service Release, Maintenance Release, and subsequent Major/Minor Releases)

    • The update is labeled by the vendor as Moderate or Low

    • It affects some CCBU component or functionality (or is basic to the OS and affects all operations for any software)

    • It must apply to the latest CCBU Specified Service Pack(s)

  4. Not Applicable (The security update does not apply to any current CCBU product. No further qualification is required)

    • The security update does not apply to the latest CCBU Specified Service Pack(s), regardless of CCBU Enterprise product applicability or vendor-rated severity.

For the security update listed in the Product Description section of this bulletin, Cisco has assigned the update to the following category:

Not Applicable

MS04-008 Vulnerability in Windows Media Services Could Allow a Denial of Service (832359)

Customers should follow Microsoft's guidelines regarding when and how they should apply this update. Refer to the Microsoft website for full details of the potential exposure from the caveats referenced in the Microsoft Security page.

Problem Symptoms

It is important to point out that Cisco Contact Center Support has not had any cases pertaining to this threat recorded from our customer base as of March 9, 2004.

Workaround/Solution

Cisco has assessed, and where deemed appropriate, validated the Microsoft security patches addressed in this bulletin. Cisco recommends that Contact Center customers separately assess all security patches released by Microsoft and install those deemed appropriate for their environments. Cisco will continue to provide a service of separately assessing and where necessary, validating higher severity security patches that may be relevant to the Contact Center Enterprise software products.

Visit the Microsoft website to acquire the fixes. Keep in mind that you should download the appropriate fixes based on the version of the Microsoft operating system deployed in your environment and service pack level.

DDTS

There are no Cisco defects logged for issues related to the above patches as of March 9, 2004.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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