Field Notice: FN70521 - Multi-head Cable 9 Meters (4K, USB-C, HDMI, MiniDP) Might Have a Mechanical Issue - Replace on Failure

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Updated:July 24, 2023
Document ID:FN70521

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected


Affected Product Name Description Comments
CAB-HDMI-MUL4K-9M Cisco Multi-head Cable 9 meters (4K, USB-C, HDMI, miniDP) Customer to only replace the CAB-HDMI-MUL4K-9M cable if marked with 72-101342-01. If the cable is marked with 72-101342-02 or higher, it is not affected by this issue.
CAB-HDMI-MUL4K-9M= Cisco Multi-head Cable 9 meters (4K, USB-C, HDMI, miniDP) Customer to only replace the CAB-HDMI-MUL4K-9M= cable if marked with 72-101342-01. If the cable is marked with 72-101342-02 or higher, it is not affected by this issue.




Defect Information


Defect IDHeadline
CSCvt15992Cisco Multi-Head cable 9 meters (4K, USBC-C, HDMI, miniDP) mechanical weakness issue

Problem Description


The internal wires inside the multi-headed connector might snap due to insufficient strain relief. This causes the cable to no longer work.

These cables have a Product ID of CAB-HDMI-MUL4K-9M or CAB-HDMI-MUL4K-9M= and are marked with Cisco Part Number 72-10342-01.


Background


After failure analysis it was determined that certain Multi-head Cables have a mechanical weakness that could cause them to fail prematurely.

These cables have a Product ID of CAB-HDMI-MUL4K-9M or CAB-HDMI-MUL4K-9M= and are marked with Cisco Part Number 72-10342-01.

The issue has been addressed and the cable has been superseded by revision 72-10342-02.


Problem Symptom


No image is seen on the screen connected to a Webex Room device or on the Webex Board device when you connect the cable to a laptop.

The Webex Room device or the Webex Board device does not detect any incoming video signal from the laptop.


Workaround/Solution


Customers who experience this issue can use the link in the Upgrade Program Information section to request a cable replacement.

When you fill out the form, use the serial number of the Webex Room device or the Webex Board device.


Upgrade Program Information


Support Case Manager must be used for ordering replacement parts for this Field Notice.

Click on the following link to open Support Case Manager in a new tab:
https://mycase.cloudapps.cisco.com/fieldnotice?fn=FN70521

  1. Serial Numbers (SNs) must be provided and be affected.
    • SN Entitlement Check will be performed.
    • Order entry supports up to 50 SNs per request. If you have more than 50, you will need to submit more than 1 request.
  2. One ship to address per request.
  3. Service Request number (SR#) is not required, but if you have an Existing SR# please enter it for better tracking purposes.

Revision History


VersionDescriptionSectionDate
1.1Updated the Upgrade Program to use Support Case Manager (SCM)—2023-JUL-24
1.0Initial Release—2020-MAR-24

For More Information


If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:



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