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Cisco 800 Series Routers

Field Notice: *Expired* FN - 12955 - Cisco 827-4V-ADSL Routers Shipped with 16MB Instead of Default 24MB of RAM


Revised December 10, 2007

November 9, 2000


NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision Date Comment
1.2
10-DEC-2007
Expired field notice.
1.1
28-FEB-2006
Remove upgrade form.
1.0
09-NOV-2000
Initial Public Release

Products Affected

CISCO827-4V

Problem Description

The Cisco 827-4V-asynchronous digital subscriber line (ADSL) Routers were shipped with 16MB of RAM. The default is 24MB of RAM.

Background

The problem was discovered when the new image Cisco IOS® Software Release 12.1.(3)XG with IP Security (IPSec) features was released.

Problem Symptoms

The router will not load IPSec images.

Workaround/Solution

Use the following procedure if the router was purchased before September of 2000 and the serial number represents a week value of less than 37.

For example:

JAB0437[XXXX]

JAB=Manufacturing supplier.
04=Year 2000.
37=Week Value.
XXXX=Serial number.


Verify the amount of RAM in the Cisco 827-4V by observing the boot sequence or by using the show version command. If the router contains 16MB default, submit an RMA for the additional RAM.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) at (800) 553-24HR, (408) 526-7209, or send e-mail to tac@cisco.com