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Cisco 12000 Series Routers

R5000 250MHz CPU Problem - Line Card Upgrade Form


October 20, 1999


If you have any questions concerning the upgrade program, you can e-mail mcs-upgrades@cisco.com.

Note: Fields marked with an asterisk (*) are required fields.

Company Information
*Organization
*Address
Address_line2
*City
*State/Province
*ZIP/Postal Code
Country
Description  Product *Quantity
GE Line Card GE-SX/LH-SC=
GE GBIC option 
(Select 1 per linecard)
GBIC-SX-MM
GBIC-LH-SM
GE Route Table Memory 
(Select 1 per linecard)
MEM-GRP/LC-32
MEM-GRP/LC-64
MEM-GRP/LC-128
MEM-GRP/LC-256
GE Packet Buffer Memory 
(Select 1 per linecard)
MEM-PKT-32 (16MB/16MB RX/RX) Note 2
MEM-PKT-64 (32MB/32MB RX/RX) Note 2
MEM-LC-PKT-128 (64MB/64MB TX/RX) Note 2
MEM-LC1-PKT-256 (128MB/128MB TX/RX)
*GE Serial Numbers of Affected Units
When entering more than one serial number in the serial number text entry field, be sure to type a comma between each serial number to separate them
Note 2: The GE line card no longer ships with 32M, 64M or 128M or packet memory. All returned line cards will be upgraded to 256M packet memory at no charge.
8-Port FE FX Line Card 8FE-FX-SC=
8-Port FE FX Route Table Memory 
(Select 1 per linecard)
MEM-GRP/LC-32
MEM-GRP/LC-64
MEM-GRP/LC-128
MEM-GRP/LC-256
*8-Port FE FX Serial Numbers of Affected Units
When entering more than one serial number in the serial number text entry field, be sure to type a comma between each serial number to separate them.
8-Port FE TX Line Card 8FE-TX-RJ45=
8-Port FE TX Route Table Memory 
(Select 1 per linecard)
MEM-GRP/LC-32
MEM-GRP/LC-64
MEM-GRP/LC-128
MEM-GRP/LC-256
*8-Port FE TX Serial Numbers of Affected Units
When entering more than one serial number in the serial number text entry field, be sure to type a comma between each serial number to separate them.
ChanOC12toDS3 Line Card LC-OC12-DS3=
ChanOC12toDS3 Route Table Memory 
(Select 1 per linecard)
MEM-GRP/LC-32
MEM-GRP/LC-64
MEM-GRP/LC-128
MEM-GRP/LC-256
*ChanOC12toDS3 Serial Numbers of Affected Units
When entering more than one serial number in the serial number text entry field, be sure to type a comma between each serial number to separate them.
6-Port DS3 Line Card 6DS3-SMB=
6-Port DS3 Route Table Memory 
(Select 1 per linecard)
MEM-GRP/LC-32
MEM-GRP/LC-64
MEM-GRP/LC-128
MEM-GRP/LC-256
*6-Port DS3 Serial Numbers of Affected Units
When entering more than one serial number in the serial number text entry field, be sure to type a comma between each serial number to separate them.
12-Port DS3 Line Card 12DS3-SMB=
12-Port DS3 Route Table Memory 
(Select 1 per linecard)
MEM-GRP/LC-32
MEM-GRP/LC-64
MEM-GRP/LC-128
MEM-GRP/LC-256
*12-Port DS3 Serial Numbers of Affected Units
When entering more than one serial number in the serial number text entry field, be sure to type a comma between each serial number to separate them.
Contact Information
*First Name
*Last Name
*Phone 1 Ext.  For phone and fax, include 011 and the country code outside North America.
Fax 1 Ext.  For phone and fax, include 011 and the country code outside North America.
*Internet E-Mail
Please use the following format: user@domain.com
*Upgrade Order Reference Number
Not Required -

One of the program managers in mcs-upgrade will  provide a  reference number, and will establish an upgrade schedule with the customer. This number will actually be an RMA number that is processed against MCS inventory here at our Silvercreek depot, so that it does not impact the service organizations inventory for failure support. This RMA number should be referenced on all correspondance, including the replacment shipments to the customer as well as their returns back to Cisco.

Notes: