NVP DataCom DE

Authorized NVP Fulfillment Partners for the State

The following Cisco fulfillment partners 1) currently qualify under Cisco's established fulfillment partner selection criteria for the above-referenced Cisco Prime Contract, and 2) have been authorized by the State to participate as Cisco Subcontractors under that agreement:

To verify a Fulfillment Partner's current Cisco Technical Certifications or Specializations, please refer to the Fulfillment Partner Locator Tool.

ABBREVIATIONS:

Master Agreement: MA 
Participating Addendum: PA
Attachment: Att
Amendment: Amdt
Exhibit: Ex

Eligible Users: This NASPO ValuePoint Master Agreement may be used by all state agencies, institutions of higher education, political subdivisions and other entities authorized to use statewide contracts in the State of Delaware. Issues of interpretation and eligibility for participation are solely within the authority of the State Chief Procurement Official.

Within the State of Delaware, all state agencies, cities, counties, municipalities, special districts or precincts, public educational entities (i.e. K-12 and Higher Ed) or any other political subdivision, including any nonprofit agency certified under the provisions of section 501 (c) of the federal Internal Revenue Code, are eligible purchasers and authorized to purchase Contractor's products and services under the terms of this Participating Addendum. Refer to PA §2.

Scope of Offerings: The full suite of product and service offerings available under the MA.  Refer to MA, Att B & PA §1.

Shipping and Delivery Information: Shipping terms are FOB Destination, freight pre-paid, for the standard shipping time intervals. Expedited shipping and/or a special delivery request that are non-standard delivery will result in additional charges to the Purchasing Entity. Refer to MA, Att A, §14.

Limited Fulfillment Partner Professional Services: Subject to Contractor's approval and the certifications held by its Fulfillment Partner, Fulfillment Partner can offer and provide limited Fulfillment Partner Professional Services: Certified and Technical Project Management, Staging and Implementation Engineering (Installation), Site Survey, High Level Design Review, Global Implementation Capability, Configuration Development, Knowledge transfer and Acceptance Testing. Refer to MA, Att B, §2.2-3.

Leasing: Contractor’s Master Agreement which allows for leasing under Section 45 is approved for use by the Participating State. The terms and conditions of the capital lease or financing arrangement will be separately negotiated and set forth in an agreement between the purchaser and either Cisco Capital or its designated and/or approved financing partner. Refer to PA §39.

Minimum Insurance Coverage: Refer to MA, §28 and PA §3.a

Purchase Orders: The MA number #AR3227 and the Delaware Contract Number #GSS20579-DATACOMM must appear on every PO placed under the PA. Refer to PA § 41.

The NVP Cisco Master Agreement #AR3227 is a "discount off list price" contract. Contract pricing is benchmarked to the approved NVP and/or Participating Entity Contract Price List as updated and posted on the Cisco and NVP contract webpages. Minimum contract discounts off the NVP Contract Price List have been established for eligible purchasers and is firm for the contract term. However, additional incremental discounts may be offered by Cisco Authorized Fulfillment Partners above and beyond the minimum, guaranteed discounts offered by Cisco.

Please refer to Attachment C ‐ Pricing Discounts and Value Added Services for further details on minimum contract discounts.

Hardware and Software (on premise) Discount: 35%

Cloud Services Discount: 10%

Service Packages (i.e., Maintenance, etc.) Discount: 10%

Training Discount: 0%

Non-SOW Cisco Services (i.e. Advanced, etc.) Discount: 0%

The hourly Value Added Service rates provided for Cisco Services are Not-To-Exceed (NTE) rates. Individual hours, or blocks of hours, may not be purchased separately. Cisco will use these rates to determine the total fixed price of a customer-approved Statement of Work (SOW) with specific deliverables.

For “Partner Services”, please contact the authorized fulfillment partners directly for their rates. They are authorized to only provide Basic Installation and Configuration services (i.e. rack and stack work, installation of purchased Cisco equipment, etc.) under this Cisco NVP Data Communications Master Agreement #AR3227.

Cisco Systems, Inc. ("Cisco") requires Purchase Orders under the NVP Cisco Master Agreement #AR3227 and each State's NVP Participating Addendum to be processed through our Authorized Fulfillment Partners.

Customers (Purchasing Entity) may select any of the Authorized Fulfillment Partners listed for your State.

Purchase Order Instructions

1. Select one of the Authorized Fulfillment Partners for this contract.
2. Issue the Purchase Order directly to the selected Authorized Fulfillment Partner.
3. Reference the NVP Cisco Master Agreement #AR3227 and your State's NVP Participating Addendum contract # (if applicable) on your Purchase Order.
4. Include the following contact info: Your customer name and phone number, "Ship To" and "Bill To" addresses.

Authorized Fulfillment Partners will directly ship the orders placed to the identified "Ship To" address (es). Customers will then be invoiced directly by the Authorized Fulfillment Partners. Payments must be made in accordance with the terms of the NVP Cisco Master Agreement #AR3227 and your State's respective NVP Participating Addendum.

Return Goods Policy

Please refer to the NVP Cisco Master Agreement #AR3227 for warranty terms.

Repair or Replacement of Products

Please directly contact the Authorized Fulfillment Partner who processed your original Purchase Order for the Cisco Products. Subject to the warranty terms of the NVP Cisco Master Agreement #AR3227, the Authorized Fulfillment Partners will work with you and Cisco on the matter.

Blanket POs are not allowed under the contract.

Additional or conflicting PO terms are not allowed under contract.

• NASPO ValuePoint Data Communications Master Agreement Documents
• Participating Addendum for Delaware   (PDF - 2.8 MB)

For question, inquiries or escalations related to this contract, please send an email  with the following details:

• Full Name
• Company
• Title
• Email Address
• Related Participating State(s) inquiry is referencing
• Detailed inquiry/request

For any SKU related questions or inquiries, please complete the SKU Request Form.

NVP DC Reporting - Web Portal

• Sales Report Portal; Help and New Login Requests 

• Report Data & Template 

Cisco DE Sales Contact:

• Lauren Erbicella 

Cisco DE Channels Contact:

• Damien White 

State of DE Contact:

• DTI Vendor Services 

Cisco Technical Assistance:

• Cisco Systems Technical
  Assistance 
  800-553-2447