Connected Mobile Experiences

Simplicity Without Compromise

Get a wireless network with large-scale reliability. Without the large-scale price.

Simplicity Without Compromise

Detect, Connect and Engage Users In-Venue

Whether you are in retail, hospitality, transportation, healthcare, education, or government, visitors to your venue are always on, always connected. Now you can tap into this connected world of digitized business to provide relevant mobile content as you gather meaningful analytics. Our professional services team can help you define and deliver Cisco Connected Mobile Experiences to back your business initiatives.

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See how analytics and other features help you improve the customer experience and boost revenue.

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Gain network and location intelligence from the Cisco Mobility Services Engine and Connected Mobile Experiences software. Then use it to create personalized experiences for mobile end users and improve operational efficiency.

Customer Engagement

Connected Mobile Experiences provides an easy-to-use tool to create captive portals that give your mobile users access to your on-site Wi-Fi. This direct channel of communication helps you better understand and deliver what your customers and guests want. Once customers connect to the network, you can use your loyalty applications and analytic insights to more effectively engage them.

Better customer engagement will:

  • Increase the loyalty of your existing customers and attract new ones by providing them with a personalized experience
  • Heighten the guest experience by providing Wi-Fi access and key information during their journey
  • Increase brand exposure through social media check-in and feed streaming
  • Increase visitors' satisfaction by helping them make decisions more aligned with their needs

Venue Insights

By helping you better understand how your visitors behave while at your site, Connected Mobile Experiences help you make the best use of your floor plan. With this insight, you can:

  • Determine the most heavily trafficked locations to position advertisements, products, or services, or to correctly price lease and placement agreements
  • Adjust the venue layout to optimize traffic flow in periods of high use
  • Staff service locations to accommodate visitor flows and time of day
  • Evaluate the impact of floor-plan adjustments

For your customers and your business, Connected Mobile Experiences can deliver the right information at the right time.

Built on the Cisco Unified Access infrastructure, Connected Mobile Experiences is a platform for business innovation. It consists of the products and services listed below.


Cisco Mobility Services Engine
Gain location intelligence by detecting mobile devices and transparently connecting them to Wi-Fi. The engine is available as a physical or virtual appliance.

Connected Mobile Experiences Software

This software connects all the elements of the solution, ranging from presence analytics to hyperaccurate (less than 1 meter) deployments. The base license provides the basic location capabilities, easy-to-deploy captive portals, and APIs to support a growing number of third-party ecosystem partners. The advanced license adds analytic capabilities to the base package.

What's New with Connected Mobile Experiences 10.2

  • Presence analytics: Detect devices within a defined site. Deploy in less than 30 minutes.
  • Social media analytics: Track social media postings.
  • Automatic industry reports: Generate predefined reports by industry.
  • Hyperlocation solution support: Increase location accuracy to less than one meter.

Updated features include:

  • FastLocate: A faster refresh rate now provides better accuracy. FastLocate is also available for access points without a Cisco wireless security module.
  • CMX Connect portals and templates: Creating a custom, captive portal has never been easier. We offer more templates, images, and language support.

Unified Access Infrastructure

Provide robust wireless performance and scalability with Cisco Aironet access points and Cisco wireless controllers. Get complete wired and wireless network management and reporting from a single pane with Cisco Prime Infrastructure. The Mobility Services Engine communicates with the Cisco wireless infrastructure to determine location. It is managed by Cisco Prime Infrastructure.


Cisco Hyperlocation is exceptionally precise in pinpointing beacons, inventory, and individuals. With Hyperlocation, you can locate an asset within 1 meter or less. Each Hyperlocation antenna solution module attaches easily to the back of your Aironet access points.

Ecosystem Partners

A growing ecosystem of technology partners helps extend the business applications for Connected Mobile Experiences. To learn more, visit the partner ecosystem tab.


To deliver an effective mobile experience, your deployment should take into account your industry, business, customers, and existing network infrastructure. Cisco Services, together with its partners, can help with professional services that support you across three important areas of your platform: planning, deployment, and management.

A growing ecosystem of technology partners helps extend the business applications with Connected Mobile Experiences. Each solution uses the location data captured through the Cisco Mobility Services Engine to provide contextually aware business data. This data can be related to the on-site customer experience or to on-site analytics.



Aislelabs is a Cisco Solutions partner with a portfolio of advanced location-based technologies serving large indoor venues such as shopping malls, airports, big-box retail stores, convention centers, and other large spaces.

Use cases: Wayfinding, maps


Connexient is a Cisco Solutions partner dedicated to creating innovative indoor mapping, digital wayfinding, and location-based services for healthcare to improve the patient experience and organizational efficiency.

Use cases: Indoor mapping, wayfinding, application development

Industry: Healthcare

Discovery Technology

Discovery Technology is a Cisco Solutions partner that integrates Connected Mobile Experiences location information with other data sources to allow operators on-the-spot customer engagement and deep understanding of customer behavior through the Discovery Connected Customer eXperience Portal.

Use cases: Customer engagement, application development, Wi-Fi monetization

Industries: Retail, public venues


Etelu is a technology innovation company specializing in healthcare and education mobile app solutions, providing a variety of apps and mobile products to tactically engage with end users and enhance the overall experience.

Use cases: Wayfinding, application development

Industries: Healthcare, education

Intelligent InSites

Intelligent InSites makes software that helps healthcare providers easily see the location and status of equipment and other staff, empowering them to reduce steps, phone calls, and other interruptions.

Use cases: Asset management and optimization, environmental monitoring

Industry: Healthcare


MazeMap is a service for indoor maps, designed for large building complexes such as universities, hospitals, conference venues, and shopping malls.

Use cases: Maps, wayfinding


Nevotek V/IP Connect gives hotel managers and owners a way to create additional opportunities for revenue by offering new services to satisfy customer needs.

Use Case: IP integration

Industry: Hospitality


Phunware helps businesses use mobility to engage, manage, and monetize their customers.

Use cases: Loyalty application development and Connected Mobile Experiences integration, wayfinding

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