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Collaboration

Collaboration Case Study: Vistaprint

Printing, Marketing Company Improves Customer Care

Challenge

Keep workforce connected as company expands globally; help customers reach the first available agent with the right skills.

Solution

Collaboration solutions improve productivity between offices; Cisco Unified Contact Center Enterprise helps to help enable excellent customer service

Results

  • Facilitated collaboration and accelerated decision-making
  • Provided a high-quality customer experience
  • Accelerated awareness of issues that could affect communications experience

"Cisco supports our business goals because it’s at the forefront of communications and collaboration, and support is outstanding."
- Jimmy Yan
VoIP Manager, Vistaprint