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Collaboration

Collaboration Case Study: CAME Group

Extend TelePresence to anyone

Media Options

Manufacturer Gets First-Time Issue Handling with Video Calls

Challenge

  • Solve field problems quicker and speed decision-making
  • Improve customer satisfaction
  • Cut travel costs

Solution

  • Cisco Collaboration Meeting Rooms Hybrid

Results

  • Makes available rapid face-to-face access to experts for first-time issue resolution
  • Extends TelePresence to anyone, anywhere, on their device of choice
  • Saves cost of 100 two-day in-person meetings for thousands of people per year
Problems are solved faster, so installers can complete more work. Our clients are happier. So they’re more likely to buy from us again.
- Massimiliano Tesser
CIO Came Group