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Leading Contact Center Provider Delivers Reliable Service

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Leading Contact Center Cuts Costs,
Improves Service Quality

ePerformax, a leading contact center and business process outsourcer in the Philippines, recently won a contract with a large client in the United States. ePerformax needed to ensure the quality of its service offerings, and find a solution that integrated with its existing IT systems. They managed to meet these with Cisco’s Contact Center Solutions.

Challenge

  • Help ensure services integrate with systems of U.S. client
  • Provide reliable contact center support

Solution

Results

  • Has continuously provided reliable, high-quality contact center services
  • Provides high availability of call services
  • Expects to see return on investment (ROI) within one year
The integration between our infrastructure and our clients’ means better IT processes between both parties. Our mission critical environments are constantly in sync, and so far, we have experienced no downtime.
- Fernando Abano
Vice-President of IT, ePerformax