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Collaboration

Collaboration Case Study: Saudi Arabia Ministry of Justice

Country Improves Efficiency of Legal System

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Next Steps

Ministry of Justice Modernizes Technology Platform

Challenge

  • Remove limitations and complexities within legacy systems
  • Simplify approach for building a private cloud
  • Improve services uptime and response
  • Speed up legal processes

Solutions

Cisco Unified Communications, Cisco WebEx, Cisco TelePresence, Cisco MeetingPlace, Cisco Unified Contact Center Enterprise, Cisco Unified IP Phones

Results

  • Reduced case wait time from 15 days to one day by routing new cases
  • Provided faster, more flexible service for less money
  • Reduced new server setup from days to hours
  • Increased network availability from 75 to 99 percent
  • Cut costs by shutting down over 400 private branch exchanges

With Cisco Unified Communications, we've seen a quick return on investment with savings on telecom charges, mobile bills, and desk phone costs.
- Abdirashid Samater
IT Advisor, Saudi Arabia Ministry of Justice

Saudi Ministry of Justice Modernizes Technology Platform - Video

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