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Cisco Hardware Inspection and Software Re-Licensing Program

Cisco Hardware Inspection and Software Re-Licensing Program

If you are interested in purchasing Cisco equipment, you have a number of options. You can purchase equipment directly from Cisco or from Cisco Certified Resellers. You can also choose to buy equipment new or used. Cisco hardware may be freely resold or leased, however there are issues to consider before you make a buying decision involving used equipment or "secondary-market" equipment (i.e., any equipment purchased from a seller that is not a Cisco Certified Reseller).

  1. The embedded Cisco software that runs on the hardware—as well as Cisco standalone software—is not transferable. If you purchase used or secondary-market Cisco equipment, you must acquire a new license from Cisco before the software can be used.
  2. Used and secondary-market equipment is not covered under the Cisco standard warranty, and you cannot place it under a Cisco service and support contract unless it is re-licensed by Cisco and has passed an inspection by Cisco

Cisco offers a program to re-license Cisco software and inspect used and secondary-market Cisco equipment. The program applies to both purchasers of used and secondary-market equipment and leasing companies that wish to re-lease a Cisco product to another customer after the original lease term has expired.

This process protects Cisco intellectual property, but it also protects your network. By re-licensing and inspecting used and secondary-market equipment, you can ensure that the equipment is in proper condition, is running the safest and most appropriate software, and can deliver the full value you expect. (If you do not wish to go through the process of re-licensing and inspecting used or secondary-market equipment, you can purchase refurbished equipment for 25 to 75 percent off the original list price through the Cisco Certified Refurbished Equipment Program.) For more information, visit: http://www.cisco.com/go/remarketing

This web site provides an overview of the Cisco policies governing used and secondary-market equipment and software re-licensing, and the steps you can take to re-license and inspect Cisco products.

To take advantage of the Cisco Hardware Inspection and Re-licensing Program, purchasers of used and secondary equipment should contact their Cisco Account Manager, Service Account Manager or email the request to tss-inspections@cisco.com.

Cisco Policy on Software Re-Licensing and Used and Secondary Equipment

Cisco has specific policies governing the licensing of software and the operation and support of used and secondary-market equipment.

Software


Cisco software – whether embedded operating system software or standalone application software–is not transferable without Cisco's written consent and payment of a license fee. Following a transfer, the transferor's license to the software is terminated, and the purchaser's or lessee's use of the software is governed by the new license.

This policy applies to embedded software on hardware that is re-sold, as well as to software on equipment that is re-leased to a new customer after the original lease term has expired. Certain exceptions to this policy apply. Exceptions include:

  • Transfers of software bundled with hardware
  • Transfers to an affiliate
  • Transfers due to a merger or acquisition
  • Certain leasing situations, such as when an original lessee wishes to buy out equipment from the leasing company during or at the end of the lease term, or when a leasing company re-leases equipment for the remainder of a lease term after a default by the original lessee
  • Sale of Cisco customer premises equipment to an end user by a managed service provider (provided specific conditions are met)
  • Outsourcing arrangements

For more details visit the Cisco Software Transfer and Re-Licensing Policy.

Support of Used and Secondary Equipment


The Cisco standard warranty and Cisco service and support contracts are not transferable. That means that any used or secondary-market Cisco equipment purchase is not covered by the Cisco standard warranty and is not eligible for coverage by a Cisco support contract–even if it is purchased through a Cisco Channel Partner or Distributor. Before used or secondary-market equipment can be placed under a new support contract, the requester must show proof of a valid software license and must have the equipment inspected to confirm that it is in proper working order and has been maintained appropriately.

For more details visit the Non-Entitlement to Cisco Warranty and Service Support of Secondary Market Products Policy.

Cisco Certified Refurbished Equipment


For customers who are interested in used or secondary-market Cisco equipment but do not wish to go through the process of re-licensing and inspection, Cisco offers refurbished products for sale through the Cisco Certified Refurbished Equipment Program. For more information, visit: http://www.cisco.com/go/remarketing/

Using the Program

To take advantage of the Cisco Hardware Inspection and Re-Licensing Program, purchasers of used and secondary equipment must follow these steps:

  1. The customer contacts the Cisco Service Account Manager (SAM) or e-mails the request to tss-inspections@cisco.com .
  2. The Cisco SAM or authorized Cisco partner provides the customer with a pre-inspection checklist, a description of the service, and additional information regarding the program.
  3. The customer fills out the pre-inspection checklist and provides information about the product and the network.
  4. The Cisco SAM or authorized Cisco partner provides a quote for both the hardware inspection and re-licensing.
  5. The customer places the order for the hardware inspection and software re-license with the authorized Cisco partner or with Cisco.
  6. The inspection is scheduled and takes place at the customer site.
  7. Upon passing inspection, the equipment is licensed and becomes eligible for Cisco support and service.

Frequently Asked Questions





Q: What is the Cisco definition of used and secondary-market equipment that qualifies for this program?
A: Cisco defines used equipment, as previously owned equipment, now owned by a party other than the original customer. Secondary-market equipment is any Cisco equipment–whether represented as new, used, or refurbished–that is purchased from a seller that is not a Cisco Authorized Reseller or Distributor. This includes both opened and unopened equipment. Previously owned equipment purchased from an unauthorized reseller, cannot be placed under a service contract without being re-licensed and inspected.

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Q: Is a Cisco software license transferable?
A: No. Cisco software licenses are not transferable from user to user unless otherwise stated by Cisco or required by applicable law. Any purchaser of used or secondary-market Cisco equipment is required to re-license the software. For further details read the End User License Agreement.

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Q: What if I do not wish to go through the re-licensing and inspection process. Do I have other options?
A: Yes. You can purchase new equipment, or you can purchase refurbished equipment through the Cisco Certified Refurbished Equipment Program for 25 to 75 percent off the original list price.
Purchase Method Benefit
Purchase new equipment from an authorized Cisco reseller or from Cisco
  • Full warranty coverage
  • Most appropriate software to ensure network compatibility
  • Immediately qualifies for Cisco service and support
Purchase Cisco Certified Refurbished Equipment
  • 25% to 75% off the original list price
  • Certified refurbished to Cisco specifications
  • Same-as-new warranty protection
  • No inspection nor re-licensing required. Immediately qualifies for Cisco support services
Purchase used or secondary-market equipment and have it re-licensed and inspected
  • Complies with software license agreement
  • Eligible for support services after inspection

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Q: Is the Cisco product warranty transferable?
A: No. The Cisco product warranty is non-transferable. A warranty is provided solely to the original end user of the equipment.

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Q: Are service maintenance contracts such as Cisco SMARTnet® contracts transferable?
A: No. Standard service maintenance contracts are not transferable from user to user. Please contact your local legal counsel or contracts manager if you have questions regarding any specially negotiated terms.

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Q: Will Cisco support used and secondary-market equipment?
A: Cisco will offer support services for used and secondary-market equipment if the following criteria are met:
  • Proof of registration of software license
  • Successful completion of equipment inspection

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Q: How does one show proof of a valid software license?
A: Proof of a valid software license can be in the form of:
  • Sales order number for the standalone software license
  • A receipt from a Cisco Authorized Reseller detailing proof of the software license

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Q: Does the equipment inspection process certify that the product is operating according to manufacturer specifications?
A: No. The equipment inspection verifies basic operational and physical equipment requirements that will be supported through a Cisco service contract.

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Q: Does the equipment inspection come with a guarantee or additional warranty?
A: No. The equipment inspection verifies basic operational and physical equipment requirements that will be supported through a Cisco service contract.

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Q: Is the equipment inspection service available globally?
A: Equipment inspections can be ordered in many locations globally. For specific locations, please contact the Cisco Total Implementation Solutions (TIS) team at tss-inspections@cisco.com.

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Q: Are equipment inspections available through all Cisco Authorized Channels?
A: Yes. Equipment inspections are available thorough all Cisco Authorized Channels.

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Q: How much advanced notice is needed to schedule an equipment inspection?
A: The following notice is required:
  • For U.S. locations, a minimum of five business days advance notice
  • For international locations, a minimum of seven business days advance notice

All inspections will be scheduled Monday through Friday, 9 a.m. to 5 p.m. local time.

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Q: What if the equipment does not pass inspection? Do I still need to pay the inspection fee?
A: Yes. The inspection fee covers the onsite inspection cost, which is incurred prior to the results of inspection.

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Q: What products are eligible for equipment inspections?
A: 
Product Table - Inspection Only
  Low Complexity Medium Complexity High Complexity
Routers
  Cisco 700 Series Cisco 3600 Series Cisco 72/73/74/75/7600 Series
  Cisco 800 Series Cisco 3700/3800 Series Cisco 120000 Series
  Cisco 1700 Series Cisco 4000 Series UBR 10XXX
  Cisco 2500 Series Cisco AS5x00 Series
  Cisco 2600 Series Cisco 7100 Series
Switches
  Cisco Catalyst 2900 Cisco CSS 11500 Cisco Catalyst 4000
  Cisco Catalyst 3500 Cisco Catalyst 3900 Cisco Catalyst 4500
  Cisco Catalyst 3700 ASA 5500 Cisco Catalyst 4900M
  Content Delivery 500   Cisco Catalyst 5X00
  GSS 4400   Cisco Catalyst 6X00
Security & Firewall
  Cisco PIX 5XX Series Cisco VPN 3XXXX (except 3002) Series  
  Cisco PIX 42XX Series    
  Cisco 3002 VPN Concentrator    
Other
      Cisco BPX 8600 Series
      Cache Engine 500

Products that are not eligible for equipment inspections may still require software re-licensing before they are eligible for support services.

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Q: Are the prices of inspections chassis-based?
A: Yes.

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Q: If I have purchased used or secondary-market cards only, and not a used or secondary-market chassis, am I still required to purchase an inspection in order for the cards to be covered under a service contract?
A: Yes. The modules are priced using the chassis they belong to. It is the customer's responsibility to provide a working Cisco chassis for module inspections.

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Q: If Cisco equipment has been declared permanently damaged, out of commission, or permanently non-useable, can it be inspected, and then be declared usable and serviceable?
A: No. Once equipment has been declared permanently damaged, out of commission or permanently non-useable, it cannot be inspected, and it cannot be placed under a service contract.

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Q: Whom do I contact if I need further assistance?
A: For further assistance, please contact:

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Q: If I purchase a service contract from Cisco for used or secondary-market equipment, what are the costs that I may incur?
A: You may incur the following types of fees:
  • Fees associated with obtaining a new user software license
  • Fees associated with equipment inspection services
  • Fees associated with service and support maintenance

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Q: If I have multiple pieces of Cisco equipment at a single location, is the inspection fee charged per site location or per chassis?
A: Inspection fees are charged per chassis.

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