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Cisco Hardware Inspection and Software Relicensing Program

Cisco Hardware Inspection and Software Relicensing Program

If you are interested in purchasing Cisco equipment, you have a number of options. You can purchase equipment directly from Cisco or from authorized Cisco resellers. You can also choose to buy equipment new or used. Cisco hardware may be freely resold or leased. However, there are issues to consider before you make a buying decision involving used equipment or "secondary market" equipment (that is, any equipment purchased from a seller that is not an authorized Cisco reseller).

  1. The embedded Cisco software that runs on the hardware—as well as Cisco standalone software—is not transferable unless specifically allowed under the Cisco Software Transfer and Relicensing Policy. If you purchase used or secondary-market Cisco equipment, you must acquire a new license from Cisco before the software can be used.
  2. Used and secondary-market equipment is not covered under the Cisco standard warranty, and you cannot place it under a Cisco service and support contract unless it is relicensed by Cisco and has passed an inspection by Cisco.

Cisco offers a program to relicense Cisco software and inspect used and secondary-market Cisco equipment. The program applies to both purchasers of used and secondary-market equipment and leasing companies that wish to re-lease a Cisco product to another customer after the original lease term has expired.

This process protects Cisco intellectual property, but it also protects your network. By having used and secondary-market equipment relicensed and inspected, you can be assured that the equipment is in proper condition, is running the safest and most appropriate software, and can deliver the full value you expect. (If you do not wish to go through the relicensing and inspecting of used or secondary-market equipment, you can purchase refurbished equipment for 25 to 75 percent off the original list price through the Cisco Certified Refurbished Equipment Program.) For more information, visit: http://www.cisco.com/go/remarketing

This website provides an overview of the Cisco policies governing used and secondary-market equipment and software relicensing, and the steps you can take to to have Cisco products relicensed and inspected.

To take advantage of the Cisco Hardware Inspection and Relicensing Program, purchasers of used and secondary equipment should contact their Cisco account manager or service account manager, or email the request to tss-inspections@cisco.com.

Cisco Policy on Software Relicensing and Used and Secondary Equipment

Cisco has specific policies governing the licensing of software and the operation and support of used and secondary-market equipment.

Software

Cisco software—whether embedded operating system software or standalone application software—is not transferable without Cisco's written consent and payment of a license fee unless specifically allowed under the Cisco Software Transfer and Relicensing Policy. Following a transfer, the transferrer's license to the software is terminated, and the purchaser's or lessee's use of the software is governed by the new license.

This policy applies to embedded software on hardware that is resold, as well as to software on equipment that is re-leased to a new customer after the original lease term has expired. Certain exceptions to this policy apply. Exceptions include:

  • Transfers of software bundled with hardware
  • Transfers to an affiliate
  • Transfers due to a merger or acquisition
  • Certain leasing situations (for example, an original lessee may wish to buy equipment from the leasing company during or at the end of the lease term, or a leasing company re-leases equipment for the remainder of a lease term after a default by the original lessee)
  • Sale of Cisco customer premises equipment to an end user by a managed service provider (provided that specific conditions are met)
  • Outsourcing arrangements

For more details visit the Cisco Software Transfer and Relicensing Policy.

Support of Used and Secondary Equipment

The Cisco standard warranty and Cisco service and support contracts are not transferable. That means that any purchase of used or secondary-market Cisco equipment is not covered by the Cisco standard warranty and is not eligible for coverage by a Cisco support contract even if it is purchased through a Cisco channel partner or distributor. Before used or secondary-market equipment can be placed under a new support contract, the requester must show proof of a valid software license and must have the equipment inspected to confirm that it is in proper working order and has been maintained appropriately.

For more details visit the Non-Entitlement to Cisco Warranty and Service Support of Secondary Market Products Policy (PDF - 187 KB).Adobe PDF file

Cisco Certified Refurbished Equipment

For customers who are interested in used or secondary-market Cisco equipment but who do not wish to go through the process of relicensing and inspection, Cisco offers refurbished products for sale through the Cisco Certified Refurbished Equipment Program. For more information, visit: http://www.cisco.com/go/remarketing/.

Using the Program

To take advantage of the Cisco Hardware Inspection and ReLicensing Program, purchasers of used and secondary equipment must follow these steps:

  1. The customer contacts the Cisco service account manager (SAM) or sends a request to tss-inspections@cisco.com.
  2. The Cisco SAM or authorized Cisco partner provides the customer with a preinspection checklist, a description of the service, and additional information regarding the program.
  3. The customer fills out the preinspection checklist and provides information about the product and the network.
  4. The Cisco SAM or authorized Cisco partner provides a quote for both the hardware inspection and the relicensing.
  5. The customer places the order for the hardware inspection and software relicense with the authorized Cisco partner or with Cisco.
  6. The inspection is scheduled and takes place at the customer site.
  7. Upon passing inspection, the equipment is licensed and becomes eligible for Cisco support and service.

Frequently Asked Questions

Q: What is the Cisco definition of used and secondary-market equipment that qualifies for this program?

 A: Cisco defines used equipment as previously owned equipment that is now owned by a party other than the original customer. Secondary-market equipment is any Cisco equipment—whether it is represented as new, used, or refurbished—that is purchased from a seller that is not an authorized Cisco reseller or distributor. This includes both opened and unopened equipment. Previously owned equipment purchased from an unauthorized reseller cannot be placed under a service contract without being reinspected and possibly relicensed.

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Q: Is a Cisco software license transferable?

A: No, unless it is specifically allowed under the Cisco Software Transfer and Relicensing Policy. Cisco software licenses are not transferable from user to user unless otherwise stated by Cisco or required by applicable law. Any purchaser of used or secondary-market Cisco equipment is required to relicense the software. For further details read the End User License Agreement.

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What if I do not wish to go through the relicensing and inspection process? Do I have other options?

A:You can purchase new equipment, or you can purchase refurbished equipment through the Cisco Certified Refurbished Equipment Program for 25 to 75 percent off the original list price.

Purchase Method Benefit
Purchase new equipment from an authorized Cisco reseller or from Cisco
  • Full warranty coverage
  • Most appropriate software for network compatibility
  • Immediate qualification for Cisco service and support
Purchase Cisco Certified Refurbished Equipment
  • 25 to 75 percent off the original list price
  • Certification as being refurbished to Cisco specifications
  • Same-as-new warranty protection
  • No inspection or relicensing required; immediate qualification for Cisco support services
Purchase used or secondary-market equipment and have it relicensed and inspected
  • Compliance with software license agreement
  • Eligibility for support services after inspection

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Q: Is the Cisco product warranty transferable?

A: No. The Cisco product warranty is nontransferable. A warranty is provided solely to the original end user of the equipment.

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Q: Are service maintenance contracts such as Cisco SMARTnet contracts transferable?

A: No. Standard service maintenance contracts are not transferable from user to user. Please contact your local legal counsel or contract manager if you have questions regarding any specially negotiated terms.

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Q: Will Cisco support used and secondary-market equipment?

A: Cisco will offer support services for used and secondary-market equipment if the following criteria are met:

  • Proof of registration of software license
  • Successful completion of equipment inspection

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Q: How does one show proof of a valid software license?

A: Proof of a valid software license can be in the form of:

  • A sales order number for the standalone software license
  • Receipt from an authorized Cisco reseller detailing proof of the software license

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Q: Does the equipment inspection process certify that the product is operating according to manufacturer specifications?

A: No. The equipment inspection verifies basic operational and physical equipment requirements that will be supported through a Cisco service contract.

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Q: Does the equipment inspection come with a guarantee or an additional warranty?

A: No. The equipment inspection verifies basic operational and physical equipment requirements that will be supported through a Cisco service contract.

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Q: Is the equipment inspection service available globally?

A: Equipment inspections can be ordered in many locations globally. For specific locations, please contact the Cisco Total Implementation Solutions (TIS) team at tss-inspections@cisco.com

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Q: Are equipment inspections available through all Cisco Authorized Channels?

A: Yes. Equipment inspections are available through all Cisco Authorized Channels.

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Q: How much advance notice is needed to schedule an equipment inspection?

A: The following notice is required:

  • For U.S. locations, a minimum of five business days' advance notice
  • For international locations, a minimum of seven business days' advance notice

All inspections will be scheduled Monday through Friday, 9 a.m. to 5 p.m. local time.

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Q: What if the equipment does not pass inspection? Do I still need to pay the inspection fee?

A: Yes. The inspection fee covers the onsite inspection cost, which is incurred prior to the results of inspection.

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Q: What products are eligible for equipment inspections?

A: 

Product Table - Inspection Only

Category Low Complexity Medium Complexity High Complexity
Routers
  • Cisco 700 Series
  • Cisco 800 Series
  • Cisco 1700 Series
  • Cisco 2500 Series
  • Cisco 2600 Series
  • Cisco 3600 Series
  • Cisco 3700 and 3800 Series
  • Cisco 4000 Series
  • Cisco AS5x00 Series
  • Cisco 7100 Series
  • Cisco 7200, 7300, 7400, 7500, and 7600 Series
  • Cisco 12000 Series
  • Cisco uBR 100xx
Switches
  • Cisco Catalyst 2900 Series
  • Cisco Catalyst 3500 XL Series
  • Cisco Catalyst 3700
  • Content Delivery 500
  • Cisco ACE GSS 4400
  • Cisco CSS 11500 Series
  • Cisco Catalyst 3900 Series
  • Cisco ASA 5500
  • Cisco Catalyst 4000 Series
  • Cisco Catalyst 4500 Series
  • Cisco Catalyst 4900M
  • Cisco Catalyst 5x00
  • Cisco Catalyst 6x00
Security and Firewall
  • Cisco PIX 5xx
  • Cisco PIX 42xx
  • Cisco VPN 3002 Concentrator
Cisco VPN 3xxx (except 3002)

Other

  • Cisco BPX 8600 Series
  • Cisco 500 Series Cache Engines

Products that are not eligible for equipment inspections may still require software relicensing before they are eligible for support services.

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Q: Are the prices of inspections chassis based?

A: Yes.

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Q: If I have purchased used or secondary-market cards only, and not a used or secondary-market chassis, am I still required to purchase an inspection in order for the cards to be covered under a service contract?

A: Yes. The modules are priced using the chassis they belong to. It is the customer's responsibility to provide a working Cisco chassis for module inspections.

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Q: If Cisco equipment has been declared permanently damaged, out of commission, or permanently unusable, can it be inspected and then be declared usable and serviceable?

A: No. Once equipment has been declared permanently damaged, out of commission or permanently unusable, it cannot be inspected, and it cannot be placed under a service contract.

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Q: Whom do I contact if I need further assistance?

A: For further assistance, please contact:

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Q: If I purchase a service contract from Cisco for used or secondary-market equipment, what costs will I incur?

A: You may incur the following types of fees:

  • Fees associated with obtaining a new user software license
  • Fees associated with equipment inspection services
  • Fees associated with service and support maintenance

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Q: If I have multiple pieces of Cisco equipment at a single location, is the inspection fee charged per site location or per chassis?

A: Inspection fees are charged per chassis.

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