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Cisco Industrial Ethernet 2000 Series Switches

Cisco Industrial Ethernet 2000 Series Switches Data Sheet

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Product Overview

The Cisco® Industrial Ethernet 2000 (IE 2000) Series is a range of compact, ruggedized access switches that handle security, voice, and video traffic across industrial networks. They provide customers in industries such as automotive, oil and gas, mining, transportation, and energy with highly secure access and industry-leading convergence using Cisco Resilient Ethernet Protocol (REP).

Product Details

The Cisco IE 2000 Series are designed for low cost, low ports, and small sizes. They offer:

   Four, eight, or 16 10/100Base-T Ethernet ports (Small Form-Factor Pluggable [SFP] downlinks on selected models); fixed configurations with a compact form factor

   Two gigabit combo ports: SFP (100 Mbps and 1 Gbps) or RJ45 uplink

   Dual-input DC power supply, alarm relays, DIN rail mount

   Industrial Power over Ethernet (PoE) solution

   Conformal coating available

   Swappable SD flash card and mini-USB connector

   Industrial environmental compliance and certifications

   Industrial partner applications: Ethernet/IP and PROFINET

Primary Benefits and Features

   Easy deployment: Zero-touch discovery using Dynamic Host Control Protocol (DHCP), express setup, and fast bootup time (60 seconds) to help in migrating to an Ethernet environment without resistance.

   Security: 802.1x, port security, and DHCP allow dynamic port-based authentication; Secure Shell (SSHv2); SNMPv3 provides encrypted administrator traffic during Telnet and SNMP sessions; TACACS+ and RADIUS authentication facilitate centralized control and restrict unauthorized users.

   Resiliency: Flex links for fast recovery; Cisco REP protocol for fast convergence.

   Manageability: Auto SmartPort, Web Device Manager, Telnet, HTTPS access, SNMP, CNA, and Cisco Prime Infrastructure 1.2.1.

   Network Address Translation (NAT): Line-rate, hardware-enabled 1:1 static address translation designed to enable duplicate IP address usage in the Layer 2 machine node networks.

   Industrial PoE: PoE (IEEE 802.af) and PoE+ (802.3at) supported on selected models.

   Industrial automation protocols: Common Industrial Protocol (CIP) and PROFINETv2 allow integration with existing management platforms from Rockwell, Siemens, and others.

Product Specifications

Switch Performance and Scalability

   Line-rate, nonblocking uplink, downlink ports

   Forwarding rate: 6.5 Mpps with 64-byte packets

   Egress buffer: 2 MB

   Unicast MAC addresses: 8000

   Internet Group Management Protocol (IGMP) multicast groups: 255

   Maximum virtual LANs (VLANs): 255

   IPv4 MAC security ACEs: 384 (default ternary content-addressable memory [TCAM] template)

   Bidirectional, 128 NAT translation entries

Detailed Product Information

Figure 1 shows switch models, and Table 1 shows the Cisco IE 2000 Series configuration information. Table 2 lists the SKUs for power supplies and license upgrades. Table 3 includes IE 2000 Series product specifications. Table 4 lists software features. Table 5 includes compliance specifications. Table 6 outlines management and relevant industry standards.

Figure 1.      Industrial Ethernet 2000 Series

Table 1.       Industrial Ethernet 2000 Series Configurations

Product Number

Total Ports

RJ45 Ports

Combo SFP/RJ45

SFP Ports

Software

IEEE 1588

NAT

PoE/PoE+

Conformal Coating

IE-2000-4TS-L1

6

4 FE

 

2 FE

LAN Lite

 

 

 

 

IE-2000-4TS-B

6

4 FE

 

2 FE

LAN Base

 

 

 

 

IE-2000-4T-L

6

6 FE

 

 

LAN Lite

 

 

 

 

IE-2000-4T-B

6

6 FE

 

 

LAN Base

 

 

 

 

IE-2000-4TS-G-L

6

4 FE

 

2 GE

LAN Lite

 

 

 

 

IE-2000-4TS-G-B

6

4 FE

 

2 GE

LAN Base

 

 

 

 

IE-2000-4T-G-L

6

4 FE, 2 GE

 

 

LAN Lite

 

 

 

 

IE-2000-4T-G-B

6

4 FE, 2 GE

 

 

LAN Base

 

 

 

 

IE-2000-4S-TS-G-L

6

 

 

4 FE, 2 GE

LAN Lite

 

 

 

 

IE-2000-4S-TS-G-B

6

 

 

4 FE, 2 GE

LAN Base

 

 

 

 

IE-2000-8TC-L

10

8 FE

2 FE

 

LAN Lite

 

 

 

 

IE-2000-8TC-B

10

8 FE

2 FE

 

LAN Base

 

 

 

 

IE-2000-8TC-G-L

10

8 FE

2 GE

 

LAN Lite

 

 

 

 

IE-2000-8TC-G-B

10

8 FE

2 GE

 

LAN Base

 

 

 

 

IE-2000-8TC-G-E2

10

8 FE

2 GE

 

LAN Base

X

X

 

 

IE-2000-16TC-L

20

16 FE

2 FE

2 FE

LAN Lite

 

 

 

 

IE-2000-16TC-B

20

16 FE

2 FE

2 FE

LAN Base

 

 

 

 

IE-2000-16TC-G-L

20

16 FE

2 GE

2 FE

LAN Lite

 

 

 

 

IE-2000-16TC-G-E

20

16 FE

2 GE

2 FE

LAN Base

X

X

 

 

IE-2000-16TC-G-X

20

16 FE

2 GE

2 FE

LAN Base

X

X

 

X

IE-2000-8TC-G-N

10

8 FE

2 GE

 

Enhanced LAN Base

X

X

 

 

IE-2000-16TC-G-N

20

16 FE

2 GE

2FE

Enhanced LAN Base

X

X

 

 

IE-2000-16PTC-G-L

18

16 FE

2 GE

 

LAN Lite

 

 

X

 

IE-2000-16PTC-G-E

18

16 FE

2 GE

 

LAN Base

X

X

X

 

IE-2000-16PTC-G-NX

18

16 FE

2 GE

 

Enhanced LAN Base

X

X

X

X

1. “-L” models are field-upgradable from LAN Lite to LAN Base.
2. “-E” models are field-upgradable from LAN Base to Enhanced LAN Base for NAT-capable

Table 2.       Power Supply and License Upgrade

Product Number

Description

PWR-IE50W-AC-IEC

AC to DC 24V/2.1A DIN Rail power supply, input I00-240VAC/1.25A 50-60Hz, output 24VDC/2.1A, IEC Plug

PWR-IE50W-AC

AC to DC 24V/2.1A DIN Rail power supply, input 100-240VAC/1.25A or 125-250VDC/1A, output 24VDC

PWR-IE65W-PC-AC

AC to DC DIN Rail power supply for POE, input 100-240VAC1.4A, 50-60Hz or 125-250VDC/1A; output 54VDC/1.2 A

PWR-IE65W-PC-DC

DC to DC DIN Rail power supply for PoE, Input 18-60 VDC/4.3A, Output 54VDC/1.2A

SD-IE-1GB

1 GB Ruggedized SD memory card

STK-RACKMNT-2955

19 in. DIN Rail mount kit

L-IE2000-L-B=

IE2000 LAN Lite to LAN Base e-license

IE2000-L-B=

IE2000 LAN Lite to LAN Base paper license

L-IE2000-B-E=

IE2000 LAN Base to Enhanced LAN Base e-license

IE2000-B-E=

IE2000 LAN Base to Enhanced LAN Base paper license

Table 3.       Product Specifications

Description

Specification

Hardware

  256 MB DRAM with ECC memory
  IEEE 1588v2 FPGA
  64 MB on-board flash memory
  1GB removable SD flash memory card (optional)
  Mini-USB connector
  Alarm I/O: Two alarm inputs to detect dry contact open or close; one alarm output relay

Power Consumption

  4-port downlink models: 9.5-15 W
  8-port downlink models: 12.5-20 W
  16-port downlink models: 21-30 W
  4-port PoE/PoE+ models: 21-30 W (16-port base switch) and 4 PoE/PoE+ power requirement

Connectors and Cabling

  100BASE-FX MMF (2 km), -LX SMF (10 km) -ZX SMF (100 km), BX10 SMF (10 km) SFP and CWDM SFP‑based ports: LC fiber connectors
  10/100/1000BASE-T ports: RJ-45 connectors, 4-pair Category 5 UTP cabling

Dimensions

(H x W x D)

Including DIN Rail

  IE-2000 6 ports (copper downlinks) chassis: 5.1”H x 2.95”W x 4.51”D in (130mm H x 74.9mm W x 115mm D)
  IE-2000 6 ports (SFP downlinks) chassis: 5.1“H x 3.15”W x 4.51”D in (130mm H x 80mm W x 115mm D)
  IE-2000 10 ports short chassis: 5.1"H x 3.6"W x 4.51"D (130mm H x 91.4mm W x 115mm D)
  IE-2000 10 ports long chassis: 5.1"H x 3.6"W x 5.26"D (130mm H x 91.4mm W x 134mm D)
  IE-2000 18-20 ports chassis: 5.1"H x 5.0"W x 5.26"D (130mm H x 127mm W x 134mm D)
  PWR-IE50W-AC=: 5.8"H x 2.0"W x 4.4"D (147mm H x 51 mm W x 112mm D)
  PWR-65W-PC-AC=: 5.9 "H x 2.6"W x 4.6"D (150mm H x 66mm W x 117mm D)
  PWR-65W-PC-DC=: 5.9 "H x 2.6"W x 4.6"D (150mm H x 66mm W x 117mm D)

Weight

  IE-2000 6 ports chassis: 2.45 lbs (1.11 kg)
  IE-2000 6 ports (SFP): 2.69 lbs (1.22 kg)
  IE-2000 10 ports short chassis: 2.75 lbs (1.25 kg)
  IE-2000 10 ports long chassis: 3.45 lbs (1.56 kg)
  IE-2000 18-20 ports chassis: 4.35 lbs (1.97 kg)

Table 4.       Cisco IE 2000 Software Features

LAN Lite License (Default)

Features

Layer 2 Switching

IEEE 802.1, 802.3, 802.3at, 802.3af standard (see Table 6), VTPv2, NTP, UDLD, CDP, LLDP, Unicast MAC filter, Resilient Ethernet Protocol (REP)

Security

SCP, SSH, SNMPv3, TACACS+, RADIUS Server/Client, MAC Address Notification, BPDU Guard, SPAN session

Multicast

IGMPv1, v2, v3 Snooping, IGMP filtering, IGMP Querier

Management

Fast Boot, Express Setup, Web Device Manager, CNA, Cisco Prime, MIB, SmartPort, SNMP, syslog, Smart Installation, EnergyWise

Industrial Ethernet

Ethernet/IP, Profinet v2

LAN Base License

Features

Layer 2 Switching

VTPv3, EtherChannel, Voice VLAN, Flexlink

Security

Port-Security, DHCP Snooping, Dynamic ARP Inspection, IP Source Guard, 802.1x, Guest VLAN. MAC Authentication Bypass, 802.1x Multi-Domain Authentication, Storm Control, Trust Boundary

Quality of Service

Ingress Policing, Rate-Limit, Egress Queuing/Shaping, AutoQoS

Management

Port-Based DHCP, Storm Control - Unicast, Multicast, Broadcast, SPAN Sessions, RSPAN, DHCP Server, Customized TCAM/SDM Size Configuration

Industrial Ethernet

IEEE 1588 PTPv2, CIP time sync

Layer 2 IPv6

IPv6 host support, HTTP over IPv6, SNMP over IPv6

Layer 3 Routing

IPv4 static routing

Enhanced LAN Base

Features

Industrial Management

Layer 2 switching with 1:1 static Network Address Translation (NAT)

Table 5.       Compliance Specifications

Description

Specification

Safety Certifications

  UL 60950-1
  CSA C22.2 No. 60950-1
  EN 60950-1
  CB to IEC 60950-1 (with country deviations)
  NOM to NOM-019-SCF1 (through partners and distributors)

Hazard Location

  ANSI/ISA 12.12.01 (Class 1, Div 2 A-D) (requires cabinet enclosure)
  EN 60079-0, -15 ATEX certification (Class I, Zone 2 A-D) (requires cabinet enclosure)
  IEC 60079-0, -15 (Test report only) (requires cabinet enclosure)
  UL508
  CSA C22.2 No. 142

EMC Emissions Compliance

 

  FCC 47 CFR Part 15 Class A
  IEC/EN 55022A Class A
  VCCI Class A
  AS/NZS CISPR 22 Class A
  CISPR 11 Class A
  CISPR 22 Class A
  ICES 003 Class A
  KN 22 Class A
  CNS 13438 Class A

 EMC Immunity Compliance

 

  EN 55024
  AS/NZS CISPR 24
  KN 24  
  IEC/EN 61000-4-2 (Electro Static Discharge)
  IEC/EN 61000-4-3 (Radiated Immunity)
  IEC/EN 61000-4-4 (Fast Transients)
  IEC/EN 61000-4-5 (Surge)
  IEC/EN 61000-4-6 (Conducted Immunity)
  IEC/EN 61000-4-8 (Power Frequency Magnetic Field Immunity)
  IEC/EN 61000-4-9 (Pulse Magnetic Field Immunity)
  IEC/EN 61000-4-10 (Oscillatory Magnetic Field Immunity)
  IEC/EN 61000-4-11 (AC power Voltage Immunity)
  IEC/EN 61000-4-16 (Low Frequency Conducted CM Disturbances)
  IEC/EN 61000-4-17 (Ripple on DC Input Power)
  IEC/EN 61000-4-18  (Damped Oscillatory Wave)
  IEC/EN 61000-4-29 (Voltage Dips Immunity, DC power)
  IEEE C37.90 (Surge)
  IEEE C37.90.1 (Fast Transients)
  IEEE C37.90.2 (Radiated Immunity)
  IEEE C37.90.3 (Electro Static Discharge)

  Shock and Vibration

  IEC 60068-2-27 (Operational Shock: 30G 11ms, half sine)
  IEC 60068-2-27 (Non-Operational Shock 55-70G, trapezoidal)
  IEC 60068-2-6, IEC 60068-2-64, EN 61373 (Operational Vibration)
  IEC 60068-2-6, IEC 60068-2-64, EN 61373 (Non-operational Vibration)

Industry Standards

  EN 61131-2 Programmable Controllers (EMC/EMI, environmental, mechanical)
  IEEE 1613 Power Station and Substation Networking Devices
  IEC 61850-3 Power Station and Substation Communication Networks and Systems
  EN 61326-1 Electrical Equipment for Measurement, Control and Laboratory Use - EMC
  EN 61000-6-1 Immunity for Light Industrial Environments
  EN 61000-6-2 Immunity for Industrial Environments
  EN 61000-6-4 Emissions for Industrial Environments
  TS 61000-6-5 EMC Immunity for Power Station and Substation
  EN 50155 Railway, Electronic Equipment on Rolling Stock (EMI/EMC, environmental, mechanical)
  EN 50121-3-2 Railway, Electromagnetic Compatibility on Rolling Stock
  EN 50121-4 Railway, Emission and Immunity of Signaling and Telecommunications Apparatus
  EN 60945 Maritime Navigation and Radio-communication Equipment and Systems
  IEC 60533 Shipboard Electrical and Electronic Installation EMC
  NEMA TS-2  (EMC, environmental, mechanical)
  ABB Industrial IT certification
  ODVA Industrial EtherNet/IP support
  PROFINETv2 support
  Directive 2011/65/EU  RoHS
  IP30

Compliance Marking

  UL/CSA
  CE
  AS/NZ RCM
  BSMI
  KCC
  Russia
  ANATEL
  China RoHS

Corrosive Testing

  IEC-60068-2-60

Humidity

  IEC 60068-52-2 (salt fog mist, test Kb) marine environments
  IEC 60068-2-3
  IEC 60068-2-30
  Relative humidity: 5% to 95% non-condensing

Operating Temperature

  -40 C to +70 C (vented enclosure operating)
  -40 C to +60 C (sealed enclosure operating)
  -34 C to +75 C (fan or blower-equipped enclosure operating)
  -40 C to +85 C (IEC Environmental Type Testing, 16 hours)
  Operational altitude: Up to 15,000 ft

Storage Temperature

  -40 C to +85 C (storage temperature)
  IEC 60068-2-14
  Storage altitude: Up to 15,000 ft

Mean Time Between Failure

  Mean time between failure: 374,052 hours (42.7 years)

Warranty

  Five-year limited warranty

Table 6.       Management and Standards

Description

Specification

Specification

IEEE Standards

  IEEE 802.1D MAC bridges, STP
  IEEE 802.1p Layer 2 COS prioritization
  IEEE 802.1q VLAN
  IEEE 802.1s Multiple Spanning-Trees
  IEEE 802.1w Rapid Spanning-Tree
  IEEE 802.1x Port Access Authentication
  IEEE 802.1AB LLDP
  IEEE 802.3ad Link Aggregation (LACP )
  IEEE 802.3af Power over Ethernet provides up to 15.4W DC power to each end device
  IEEE 802.3at Power over Ethernet provides up to 25.5W DC power to each end device
  IEEE 802.3af Power over Ethernet
  IEEE 802.3at Power over Ethernet Plus
  IEEE 802.3ah 100BASE-X SMF/MMF only
  IEEE 802.3x full duplex on 10Base-T
  IEEE 802.3 10BASE-T specification
  IEEE 802.3u 100BASE-TX specification
  IEEE 802.3ab 1000BASE-T specification
  IEEE 802.3z 1000BASE-X specification
  IEEE 1588v2 PTP Precision Time Protocol

RFC Compliance

  RFC 768: UDP
  RFC 783: TFTP
  RFC 791: IPv4 protocol
  RFC 792: ICMP
  RFC 793: TCP
  RFC 826: ARP
  RFC 854: Telnet
  RFC 951: BootP
  RFC 959: FTP
  RFC 1157: SNMPv1
  RFC 1901,1902-1907 SNMPv 2
  RFC 2273-2275: SNMPv 3
  RFC 2571: SNMP Management
  RFC 1166: IP Addresses
  RFC 1256: ICMP Router Discovery
  RFC 1305: NT P
  RFC 1492: TACACS+
  RFC 1493: Bridge MIB Objects
  RFC 1534 DHCP and BootP interoperation
  RFC 1542: Bootstrap Protocol
  RFC 1643: Ethernet Interface MIB
  RFC 1757: RMON
  RFC 2068: HTTP
  RFC 2131, 2132: DHCP
  RFC 2236: IGMP v2
  RFC 3376: IGMP v3
  RFC 2474: DiffServ Precedence
  RFC 3046: DHCP Relay Agent Information Option
  RFC 3580: 802.1x RADIUS
  RFC 4250-4252 SSH Protocol

SFP Transceivers1

  GLC-FE-100FX-RGD 2km/MMF 2
  GLC-FE-100FX 2km/MMF
  GLC-FE-100LX-RGD 10km/SMF 3
  GLC-FE-100EX 40km/SMF
  GLC-FE-100LX 10km/SMF
  GLC-FE-100BX-D 10km/SMF
  GLC-FE-100BX-U 10km/SMF
  GLC-FE-100ZX 80km/SMF
  GLC-T GE copper transceiver
  GLC-SX-MM-RGD 220-550m/MMF
  GLC-SX-MM 220-550m/MMF
  GLC-SX-MMD DOM supported
  GLC-LH-SM 550m/MMF, 10km/SMF
  GLC-LH-SMD 550m/MMF,10km/SMF DOM
  GLC-LX-SM-RGD 550m/MMF, 10km/SMF
  GLC-ZX-SM-RGD 70-100km/SMF
  GLC-EX-SMD DOM supported
  GLC-BX-D 10km/SMF
  GLC-BX-U 10km/SMF
  CWDM SFP 100km/SMF
  DWDM SFP

Simple Network Management Protocol (SNMP) MIB Objects

  BRIDGE-MIB
  CALISTA-DPA-MIB
  CISCO-ACCESS-ENVMON-MIB
  CISCO-ADMISSION-POLICY-MIB
  CISCO-AUTH-FRAMEWORK-MIB
  CISCO-BRIDGE-EXT-MIB
  CISCO-BULK-FILE-MIB
  CISCO-CABLE-DIAG-MIB
  CISCO-CALLHOME-MIB
  CISCO-CAR-MIB
  CISCO-CDP-MIB
  CISCO-CIRCUIT-INTERFACE-MIB
  CISCO-CLUSTER-MIB
  CISCO-CONFIG-COPY-MIB
  CISCO-CONFIG-MAN-MIB
  CISCO-DATA-COLLECTION-MIB
  CISCO-DHCP-SNOOPING-MIB
  CISCO-ENTITY-ALARM-MIB
  CISCO-ENTITY-VENDORTYPE-OID-MIB
  CISCO-ENVMON-MIB
  CISCO-ERR-DISABLE-MIB
  CISCO-FLASH-MIB
  CISCO-FTP-CLIENT-MIB
  CISCO-IF-EXTENSION-MIB
  CISCO-IGMP-FILTER-MIB
  CISCO-IMAGE-MIB
  CISCO-IP-STAT-MIB
  CISCO-LAG-MIB
  CISCO-LICENSE-MGMT-MIB
  CISCO-MAC-AUTH-BYPASS-MIB
  CISCO-MAC-NOTIFICATION-MIB
  CISCO-MEMORY-POOL-MIB
  CISCO-PAE-MIB
  CISCO-PAGP-MIB
  CISCO-PING-MIB
  CISCO-PORT-QOS-MIB
  CISCO-PORT-SECURITY-MIB
  CISCO-PORT-STORM-CONTROL-MIB
  CISCO-PRIVATE-VLAN-MIB
  CISCO-PROCESS-MIB
  CISCO-PRODUCTS-MIB
  CISCO-RESILIENT-ETHERNET-PROTOCOL-MIB
  CISCO-RTTMON-ICMP-MIB
  CISCO-RTTMON-IP-EXT-MIB
  CISCO-RTTMON-MIB
  CISCO-RTTMON-RTP-MIB
  CISCO-SNMP-TARGET-EXT-MIB
  CISCO-STACK-MIB
  CISCO-STACKMAKER-MIB
  CISCO-STP-EXTENSIONS-MIB
  CISCO-SYSLOG-MIB
  CISCO-TCP-MIB
  CISCO-UDLDP-MIB
  CISCO-VLAN-IFTABLE-RELATIONSHIP-MIB
  CISCO-VLAN-MEMBERSHIP-MIB
  CISCO-VTP-MIB
  ENTITY-MIB
  ETHERLIKE-MIB
  HC-RMON-MIB
  IEEE8021-PAE-MIB
  IEEE8023-LAG-MIB
  IF-MIB
  IP-FORWARD-MIB
  IP-MIB
  LLDP-EXT-MED-MIB
  LLDP-MIB
  NETRANGER
  NOTIFICATION-LOG-MIB
  OLD-CISCO-CHASSIS-MIB
  OLD-CISCO-CPU-MIB
  OLD-CISCO-FLASH-MIB
  OLD-CISCO-INTERFACES-MIB
  OLD-CISCO-IP-MIB
  OLD-CISCO-MEMORY-MIB
  OLD-CISCO-SYS-MIB<
  OLD-CISCO-SYSTEM-MIB
  OLD-CISCO-TCP-MIB
  OLD-CISCO-TS-MIB
  RMON-MIB
  RMON2-MIB
  SMON-MIB
  SNMP-COMMUNITY-MIB
  SNMP-FRAMEWORK-MIB
  SNMP-MPD-MIB
  SNMP-NOTIFICATION-MIB
  SNMP-PROXY-MIB
  SNMP-TARGET-MIB
  SNMP-USM-MIB
  SNMP-VIEW-BASED-ACM-MIB
  SNMPv2-MIB
  TCP-MIB
  UDP-MIB
1For the complete list of the supported SFP models, refer to   http://www.cisco.com/en/US/products/hw/modules/ps5455/products_device_support_tables_list.html
2MMF = multi-mode fiber
3SMF = Single-mode fiber

Warranty Information

Warranty information is available at http://www.cisco-servicefinder.com/warrantyfinder.aspx.

Service and Support

Cisco is committed to reducing your total cost of ownership (TCO). We offer a portfolio of technical support services to help ensure that products operate efficiently, remain highly available, and benefit from the most up-to-date system software. The services and support programs described in Table 7 are available as part of the Cisco Desktop Switching Service and Support solution and are available directly from Cisco and through resellers.

Table 7.       Cisco Services and Support Programs

Service and Support

Features

Benefits

Advanced Services

  Cisco Total Implementation Solutions (TIS), available directly from Cisco
  Cisco Packaged TIS, available through resellers
  Cisco SMARTnet® and SMARTnet Onsite support, available directly from Cisco
  Cisco Packaged SMARTnet support program, available through resellers
  Cisco SMB Support Assistant
  Project management
  Site survey, configuration, and deployment
  Installation, text, and cutover
  Training
  Major moves, adds, and changes
  Design review and product staging
  24-hour access to software updates
  Web access to technical repositories
  Telephone support through the Cisco Technical Assistance Center (TAC)
  Advance replacement of hardware parts
  Supplements existing staff
  Helps ensure that functions meet needs
  Mitigates risk
  Helps enable proactive or expedited issue resolution
  Lowers TCO by taking advantage of Cisco expertise and knowledge
  Reduces network downtime

For More Information

For more information about Cisco products, contact:

   United States and Canada: 800 553-6387

   Europe: 32 2 778 4242

   Australia: 612 9935 4107

   Other: 408 526-7209

   Cisco Industrial Ethernet 2000 (IE 2000) Series Switches: http://www.cisco.com/en/US/partner/products/ps12451/index.html.