This document provides
installation instructions for CVP15.0(1) ES202508. It also contains a list of
CVP issues resolved by this engineering special. Review all installation
information before installing the product. Failure to install this engineering
special as described can result in inconsistent CVP behavior.
This document contains
these sections:
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This Engineering Special
patch includes:
· Defect Fixes
· Tomcat – 9.0.106
CVP 15.0(1)
This section lists the CVP
components on which you can and cannot install this engineering special.
You can install CVP15.0(1)
ES202508 on these CVP components:
The installation or
uninstallation of this patch requires a planned maintenance window with some
expected downtime of a few seconds / minutes. No
Note : This ES mandates usage of FQDN only for Cloud Connect publisher,
subscriber.
Deployments in which ip address / hostname is configured are recommended
to reconfigure using FQDN before the ES installation.
For Details on updating the cloud connect configurations refer
·
UCCE Deployment: Configure
CVP Devices for Cloud Connect section in the configuration guide for cisco
unified customer voice portal
·
PCCE Deployment: Update
Optional Machines section in the pcce admin configuration guide
1. It
is mandatory to install 15.0(1) as a base before installing CVP15.0(1) ES202508.
2. Before
installing the patch, the audio files must be backed up from the
C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.
3. Take
backup of all the custom files, if any. The custom files are located in the lib
folder of the application-specific directory in the VXML server. For example,
the files for HelloWorld custom application are located in the
C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib folder
4. Take
backup of all the files if any customizations have been made to
C:\Cisco\CVP\jre folder.
5. Before
installing the patch, stop the following services if they are running. For more
details refer 15.0(1) Installation and Upgrade Guide.
1. AppDynamics
Machine Agent
2. Cisco
AMP Orbital service
3. Windows
Defender Advanced Threat Protection Service
4. Windows
Defender Antivirus Network Inspection Service
5. Windows Defender AntiVirus Service
Patching Unified CVP VXMLServer and CallServer:
1. Stop
CVP VXMLServer service and CallServer service.
2. Run
the patch installer.
3. Reboot
the machine.
Patching Unified OPSConsoleServer:
1. Stop
Cisco CVP OPSConsoleServer service.
2. Run
the patch installer.
3. Reboot
the machine.
Patching Unified CVP Reporting Server:
1. Stop
CVP CallServer service.
2. Run
the patch installer.
3. Reboot
the machine.
Post Installation Steps:
1. Ensure
that all services are up and running after the patch is installed.
2. Ensure
that the audio folder is created under \Cisco\CVP\VXMLServer\Tomcat\webapps\CVP
3. Restore
the backed-up audio files and the custom files.
4. Restore
all the customizations made to the jre folder.
Note: Remove patches in the reverse order
of their installation. For example, if you installed patches 3, then 5, then 10
for a product, you must uninstall patches 10, 5, and 3, in that order, to
remove the patches from that product.
This section provides a
list of significant CVP defects resolved by this engineering special. It
contains these subsections:
Note: You can view more information on
and track individual CVP defects using the Cisco Bug Search tool, located at: https://bst.cloudapps.cisco.com/bugsearch/search?null.
|
Identifier |
Headline |
|
CSCwh60465 |
CVP sends incorrect PAI for RONA calls |
|
CSCwq40331 |
Not able to disable element heartbeat messages |
|
CSCwo95305 |
Bad Fetch errors intermittently on SayItSmart Element |
|
CSCwp18148 |
Logging to Syslog only goes to Primary Syslog server |
|
CSCwp34996 |
Serviceability Defect - Need more tracing when customer is using Rest_Client element in VXML Server |
You can access current
Cisco documentation on the Support pages at the following sites:
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