About this Document


This document provides installation instructions for CVP12.6(1) ES19. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behavior.

This document contains these sections:

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About Cisco CVP (and CVP Engineering Specials)


This is an independent ES and NOT cumulative. This Engineering Special patch on 12.6.1 includes AppD changes to support Cloud Connect 12.6.2 and doesn't support Cloud Connect 12.6.1

Note : After install/uninstall : APPD monitoring shall be enabled.

CVP Compatibility and Support Specifications


CVP Version Support

CVP 12.6(1) ES18

CVP Component Support

Supported CVP Components

You can install CVP12.6(1) ES19 on these CVP components:

Unsupported CVP Components

NA

CVP Engineering Special Installation Planning


Apply during a maintenance window, because it needs to reboot the machine.

Installing CVP12.6(1) ES19

Patching Unified CVP VXMLServer and CallServer:

1. Stop CVP VXMLServer service and CallServer service.

2. Run the patch installer.

3. Reboot the machine.

 

Patching Unified OPSConsoleServer:

1. Stop Cisco CVP OPSConsoleServer service.

2. Run the patch installer.

3. Reboot the machine.

 

Patching Unified CVP Reporting Server:

1. Stop CVP CallServer service.

2. Run the patch installer.

3. Reboot the machine.

 

Uninstall Directions for CVP12.6(1) ES19


  1. To uninstall this patch, go to Control Panel.
  2. Select "Add or Remove Programs".
  3. Find the installed patch in the list and select "Remove".

Note: Remove patches in the reverse order of their installation. For example, if you installed patches 3, then 5, then 10 for a product, you must uninstall patches 10, 5, and 3, in that order, to remove the patches from that product.

Resolved Caveats in CVP12.6(1) ES19


This section lists caveats specifically resolved by CVP12.6(1) ES19.

Index of Resolved Caveats

Caveats in this section are ordered by CVP component, severity, and then identifier.
Identifier Severity Component Headline
CSCwh31701 6 appd If CC is in 12.6(2) and configured the AppD on 12.6(1) on target nodes should work.

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Obtaining Technical Assistance


Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

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Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

CContacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: