About this Document


This document provides installation instructions for CVP12.5(1) ES18. It also contains a list of CVP issues resolved by this engineering special. Review all installation information before installing the product. Failure to install this engineering special as described can result in inconsistent CVP behavior.

This document contains these sections:

 

About Cisco CVP (and CVP Engineering Specials)


This Engineering Special patch:

    Includes Defect Fixes

       Is a cumulative ES.

CVP Compatibility and Support Specifications


CVP Version Support

CVP Component Support

This section lists the CVP components on which you can and cannot install this engineering special.

Supported CVP Components

You can install CVP12.5(1) ES18 on these CVP components:

Unsupported CVP Components

NA

CVP Engineering Special Installation Planning


Pre Installation Steps

Any one the following installation needs to be done.

  1. CVP 12.5(1)
  2. CVP 12.5(1) with CVP12.5(1) ES16 patch (OpenJDK Migration)
  3. CVP 12.5(1a)

Installing CVP12.5(1) ES18


Pre-Installation Steps:

 

1. CVP 12.5(1) or CVP 12.5(1) with CVP12.5(1) ES16 or CVP 12.5(1a)

2. Before installing the patch, the audio files must be backed up from C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP\audio folder.

3. Take backup of all custom files, if any. The custom files are located in the lib folder of the application-specific directory in the VXML server. For example, the files for HelloWorld custom application are located in the C:\Cisco\CVP\VXMLServer\Application\Helloworld\lib folder.

 

Patching Unified CVP VXMLServer and CallServer:

 

1. Perform shutdown on CVP VXMLServer and CallServer.

2. Run the patch installer.

3. Reboot the machine.

 

Patching Unified OPSConsoleServer:

 

1. Shutdown Cisco CVP OPSConsoleServer service.

2. Run the patch installer.

3. Reboot the machine.

 

Patching Unified Reporting Server:

 

1. Shutdown Cisco CVP CallServer Service.

2. Run the patch installer.

3. Reboot the machine.

 

Post Installation Steps:

 

1. Ensure all services are up and running after the patch is installed.

2. Ensure the audio folder is created under C:\Cisco\CVP\VXMLServer\Tomcat\webapps\CVP

3. Restore the backed up audio files and custom files.

 

Uninstalling CVP12.5(1) ES18


1. To uninstall this patch, go to Control Panel.

2. Select "Add or Remove Programs".

3. Find the installed patch in the list and select "Remove".

Resolved Defects in this Engineering Special


This section provides a list of significant CVP defects resolved by this engineering special.


Resolved Defects in CVP12.5(1) ES18

This section lists Defects specifically resolved by CVP12.5(1) ES18.

Index of Resolved Defects

 

Identifier

Headline

CSCvu80401

CVP Graceful shutdown getting stuck on Partial State

CSCvv69970

CVP server stops processing all calls after a server reboot

CSCvw81416

DialogFlow, VXML Document is wrongly having prompt in the catch block for no-input

CSCvw54682

Java null pointer exception is seen in VXML server logs when it could not find dfElem

CSCvs62001

CVP log files are not getting retrieved via SPOG Log collection utlity

CSCvt08503

ES11 install on CVP 11.6 does not allow Location edits

CSCvt65315

CVP OAMP VXML Application Transfer Fails

CSCvt72000

OAMP: Allow hostname for VXML server in VVB template management

CSCvu06714

CVP PCS Survey and SMS and email survey after voice with WxM

CSCvu22331

Limit ports usage per cvp server with smart license

CSCvu65114

VXMLServer StandAlone REQICM label request was not honoring the PRIMARY/BACKUP configuration

CSCvv62292

CVP OAMP GUI issues with sip server group and call server statistics after installing 12.5(1) ES10.

CSCvt14449

Zombie Checker Update Request Causes Mid Session Refresh

CSCvu96623

Form/Digit element re-prompts no-match n+1 times while configuration has only 'n' times.

CSCvv43755

CVP v11.5 Calls Fail Due to channel does not exist Exception Error

CSCvs04334

Migrate CVP OAMP from Struts 1.2.4 to Struts 2.x or alternate framework

CSCvu96648

VXML GW throws semantic error for no-match scenario and drops the call.

CSCvx14235

VXML applications failing after timeout randomly at Set Value node

CSCvx05974

Reporting server not having any data related to VXML Subsystem/App

 

 

Obtaining Documentation


You can access current Cisco documentation on the Support pages at the following sites:

Documentation Feedback

To provide comments about this document, send an email message to the following address:

contactcenterproducts_docfeedback@cisco.com

We appreciate your comments.

 

Obtaining Technical Assistance


Cisco.com is a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC site.

 

Cisco.com

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. You can also resolve technical issues with online technical support and download software packages. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

 

Technical Assistance Center

The Cisco TAC site is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Site

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to https://www.cisco.com/c/en/us/support/index.html.

P3 and P4 level problems are defined as follows:

In each of the above cases, use the Cisco TAC site to quickly find answers to your questions.

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following site: https://mycase.cloudapps.cisco.com/create/start/

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following sites:

P1 and P2 level problems are defined as follows: